Rimini Street

• Focus on Retention, Cross-Sell, Client Advocacy & developing the business value-prop through RSI services offerings • Deliver and communicate ROI throughout the client lifecycle • Build C-level and executive relationships, establishing trusted advisor status • Drive growth, value, retention, and partnerships for our important clients • Develop key account plans including retention strategies, cross-sell opportunities, power maps, client advocacy • Meet/Exceed quarterly quota targets (renewals/cross-sell/advocacy) • Create awareness and demand for Rimini Street products and services • Identify, cultivate, and engage on cross-sell opportunities within your portfolio • Ensure client retention through driving retention strategy • Provide ongoing proactive client management through executive business reviews, client onsite visits, etc. • Build and foster our Client Champion Community • Monitor client consumption of Rimini Street services

• Engage with clients and/or prospects to identify and assess SAP license or support policy concerns. • Provide detailed guidance regarding SAP audit processes and address client audit/compliance concerns. • Articulate possible SAP licensing or vendor support options and considerations. • Analyze and report on SAP license usage and provide asset management guidance using industry leading software asset management solutions. • Build rapport with Rimini Street client-facing teams and become the trusted advisor on SAP license or support policy questions. • Keep apprised of industry and vendor activities or policy changes in the SAP license space.

• Lead and manage complex, cross-functional projects • Define project objectives, scope, and outcomes • Establish Agile Project Playbooks in collaboration with stakeholders • Drive project execution, ensuring deliverables meet quality standards • Conduct post-project reviews to identify improvements

• Provide expert-level support for SAP FICO, with strong emphasis on: Product Costing (CO-PC) • Material Ledger • Cost Center and Profit Center Accounting • CO-PA (Profitability Analysis) • Troubleshoot and resolve complex production issues, including: Month-end close and controlling processes • Costing and variance analysis • Cross-module integrations (FI, MM, SD, PS) • Perform root cause analysis in highly customized SAP environments • Support SAP Project Systems (PS), including: WBS structures • Project cost integration • Work directly with clients to: Diagnose issues • Provide clear, actionable solutions • Deliver a high-quality customer experience • Collaborate with technical teams (e.g., ABAP, integrations) to resolve defects • Develop and deliver application fixes and data corrections • Support global customers in a 24x7 support model, ensuring SLA adherence • Contribute to knowledge management, documentation, and continuous improvement initiatives

• Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology. • Work closely with customers daily to understand their needs, support business change and deliver consistently high-quality customer experience. • Provide remote-based functional support & training for your specialist SAP modules. • Support client customizations, sharing implementation and best practices advice. • Develop application break fixes for critical product defects. • Create scripts to identify, analyze and correct data issues. • Manage one or more key assigned accounts as a technical/functional advisor. • Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity. • Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including sometimes evenings, weekends and holidays and monitoring email regularly outside standard business hours. • Collaborate with team members in a virtual team environment to extend field experience to different client situations. • Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve client experience.

• Supports the global sales team with development, coordination, and submission of high-quality proposals, ITBs, RFIs, RFPs, RFQs, Vendor Registrations, and proactive client materials across the EMEA region • Partners closely with sales, solution engineering, legal, and subject matter experts to ensure timely, compliant, and compelling responses that reflect our value proposition and client-centric approach • Manages end-to-end vendor registration processes, including document collection, formatting, approvals, and final submission through client procurement systems • Engages cross-functional stakeholders (Legal, Ethics & Compliance, Finance, Sales, Delivery, etc.) to gather required registration materials and ensure alignment with corporate standards • Tracks registration status, maintains documentation, and proactively follows up to ensure successful onboarding and eligibility for bid participation • Provides post-submission support, including responding to client clarifications, updating records, and maintaining registration validity

• Own the client lifecycle across the North America installed base • Ensure clients receive measurable value from Rimini Street while expanding adoption of full services portfolio • Lead Directors of Client Engagement and Senior Engagement Managers • Actively manage accounts to identify at risk clients • Grow revenue with existing clients by building disciplined cross-sell pipeline • Develop scalable cross-sell programs and account planning disciplines across the portfolio • Drive growth, value realization, and partnership with strategic clients

Role Description The Director, Product Management for Rimini Consult owns the global consulting offer portfolio across all Rimini Street product areas. This role is accountable for defining, evolving, and governing Rimini Consult’s end‑to‑end set of consulting offers to ensure they are clearly packaged, commercially viable, and consistently delivered across regions and products. This is a senior role that leads through influence, portfolio governance, and operating rigor. The Director partners closely with Consulting Delivery, Sales, Marketing, Finance, and Product stakeholders to align client needs, market opportunities, and delivery realities into scalable consulting offers that drive growth and measurable client outcomes. Essential Duties and Responsibilities - Global Offer Strategy and Portfolio Ownership - Own the global Rimini Consult offer portfolio across all products, ensuring coherence, clarity, and differentiation across solution areas. - Define and maintain a unified offer framework, including taxonomy, tiers, scope boundaries, assumptions, deliverables, and outcomes. - Identify portfolio‑level gaps, redundancies, and growth opportunities using client demand signals, win/loss insights, and delivery feedback. - Develop business cases for new offers or material changes, balancing client value, revenue opportunity, margin impact, and delivery feasibility. - Offer Development and Lifecycle Management (Services Productization) - Lead the productization of consulting services into repeatable, outcome‑based offers spanning assessment, roadmap, implementation, and optimization phases. - Partner with Consulting Delivery and Practice Leaders across products to validate delivery readiness, prerequisites, and success criteria. - Own the lifecycle of consult offers from intake and definition through launch readiness, adoption, performance measurement, and retirement. - Drive continuous improvement through structured feedback loops, including post‑engagement reviews, client feedback, and delivery metrics. - Commercial Enablement and Go‑to‑Market Alignment - Partner with Sales, Sales Enablement, and Product or Portfolio Marketing to ensure Rimini Consult offers are easy to understand, position, and sell across products. - Ensure consistent value propositions, differentiation, and usage guidance across the global consult portfolio. - Support strategic deals and complex pursuits by shaping offer selection, scope boundaries, and outcome‑based solution narratives. - Define and track core offer performance indicators such as attach rate, conversion, deal cycle time, and delivery health, using insights to prioritize improvements. - Cross‑Functional Leadership and Governance - Serve as the central point of accountability for consult offer decisions across products, regions, and stakeholders. - Drive alignment through clear governance mechanisms, decision forums, and documented tradeoffs. - Represent Rimini Consult offer strategy in planning and operating cadences and communicate portfolio changes and rationale with executive‑ready clarity. - Operating Model and Quality Standards - Establish lightweight but durable governance for consult offers, including intake, prioritization, launch readiness, and post‑launch measurement. - Define minimum standards for packaged offers, including required artifacts, readiness checks, and measurement plans, to ensure consistent global quality. - Increase scalability by reducing bespoke scoping and increasing reuse of standardized modules, delivery patterns, and statement‑of‑work components. - Cross‑Functional Collaboration - Consulting Delivery leadership and Practice Leaders across all products - Sales and Sales Enablement - Product and Portfolio Marketing - Finance, Deal Desk, and Pricing partners - Product and Technology stakeholders, as applicable Qualifications - 8+ years of experience in product management, services portfolio management, or consulting offer productization within enterprise technology or professional services organizations. - Proven experience owning and scaling services or consulting offers across multiple products or solution areas. - Demonstrated success leading complex, cross‑functional initiatives through influence without direct people management responsibilities. - Strong analytical and operational rigor, including defining performance metrics and driving measurable improvement. - Experience operating in enterprise environments with complex, multi‑stakeholder sales motions. Preferred - Experience in global consulting or managed services organizations. - Familiarity with enterprise application ecosystems, including ERP, applications, and managed services. - Experience creating modular scoping tools and reusable delivery assets to improve consistency and speed. Location Remote – U.S. Benefits - Medical, Dental, and Vision insurance - Disability insurance - Paid Parental Leave - 401(k) program - Generous Paid time off (PTO)

• Lead and manage the delivery organization for Rimini Consult across assigned regions, ensuring on-time, high-quality project outcomes and client satisfaction • Build and maintain a scalable delivery organization, overseeing internal teams and external partners • Define and enforce best-in-class Professional Services methodologies, governance frameworks, and quality assurance standards • Monitor delivery metrics, project profitability, and client satisfaction; implement continuous improvement initiatives • Partner closely with Sales to support pre-sales activities, including solution definition, scoping, proposal development, and client presentations • Act as executive sponsor for strategic opportunities, positioning Rimini Consult’s value proposition to clients • Work cross-functionally with Product, Sales, Marketing, and Delivery leadership to define, package, and launch new Rimini Consult offerings • Drive cross-regional collaboration, knowledge sharing, and standardization of processes and tools • Develop and manage a trusted network of partner organizations to augment delivery capacity and pre-sales expertise

• Lead the strategy, roadmap, and execution for Data, Analytics, AI, Automation, and Innovation across the enterprise. • Establish enterprise data governance, architecture, engineering, analytics, and business intelligence capabilities that enable data-driven decision-making. • Lead AI strategy, governance, adoption, and value realization, including Generative AI, Agentic AI, Microsoft Copilot, Machine Learning, and Intelligent Automation. • Identify, prioritize, and deliver high-value AI and automation use cases that improve productivity, operational efficiency, customer experience, and business performance. • Evaluate and scale emerging technologies and innovation initiatives that support digital transformation and competitive advantage. • Partner with leaders across Architecture, Application Development, Infrastructure, IT Operations, and Cybersecurity to ensure alignment with enterprise technology strategies and modernization efforts. • Build and lead high-performing teams while fostering a culture of innovation, accountability, and continuous improvement. • Serve as a trusted advisor to executive leadership on technology-enabled business transformation and investment decisions. • Ensure compliance with security, privacy, governance, regulatory, and responsible AI requirements.