Rimini Street

• Work closely with our Innovation Solutions, AI Governance Committee, Product Lines and other engineering and product-related departments during concept, development and execution of new products and processes. • Determine best practices for the company’s usage of AI technologies. • Counsel on compliance with intellectual property rights of third parties, AI laws, privacy and security laws and provide internal training and oversight in partnership with other departments. • Research and draft internal processes and policies relating to intellectual property, AI laws, and privacy and security in partnership with other departments. • Draft, review, and negotiate a wide variety of contracts, including license agreements, strategic partnerships, data protection agreements, and counsel on customer agreements and licensing in collaboration with Regional Legal department teams.

• Lead, coach, manage, and develop a team of ~6 Project Managers • Establish and enforce delivery standards, cadence, and governance across initiatives • Own overall delivery health, including status reporting, risk management, and escalation handling • Drive consistency in project execution, communication, and outcomes • Own end-to-end delivery of the client-facing ITSM Integration program (RSI Connect) • Manage dependencies, risks, and sequencing to ensure minimal business disruption and strong client experience • Partner with business stakeholders and leadership to align priorities, scope, expectations, and delivery outcomes • Define and track key delivery metrics (e.g., predictability, on-time delivery, risk trends) • Identify delivery issues and implement improvements to increase consistency and reliability.

Role Description We are actively seeking an experienced Director, Sales to join our dynamic team. This position reports directly to the Vice President of Sales and offers the flexibility to work remotely from a home office located within the Southeast region. Rimini Street is expanding its sales force to enable it to accelerate its growth and extend its leadership position in the independent software support market. The Director, Sales, leading a team of 5-8 Account Executives, will be responsible for helping exceed Rimini Street’s aggressive sales goals in the Region. The Director will hire, train and lead this sales team as part of Rimini Street’s continued expansion. Rimini Street has been very successful across the globe, consistently delivering 30%+ annual growth. The ideal candidate will have a track record of success in opening new markets, building a pipeline, closing business, and leading a sales team. This successful track record will have been forged in high-growth enterprise software or software-related services businesses with annual revenues of at least $100 million. Candidates should be charismatic executives, possess an entrepreneurial spirit and have experience “hunting” and closing new accounts. The ideal candidate will have a history of sales excellence in managing or influencing teams that consistently exceed quota. Other important considerations include experience selling ERP software such as SAP and Oracle or selling complementary application solutions into the SAP and Oracle customer base. The candidate should therefore have a good knowledge of the SAP and/or Oracle market and have an established network in that market. This is a quota carrying position. Qualifications - 10+ years’ experience selling enterprise software and services and "building new markets or businesses" either in start-up environments or working for international enterprise software companies. - 5+ years in a sales leadership or equivalent role with a proven track record of team building to drive strong sales results against target plans. - Proven experience in opening new accounts, which includes cold-calling and lead prospecting and development. - Aptitude and experience to manage a team of quota bearing high-volume sales reps across multiple regional locations. - Strong understanding of sales management fundamentals and understanding sales methodologies including solution selling, team selling, the Salesforce.com application and sales motivations. Requirements - Maintain a fully staffed and trained team of AEs, hitting 100% of their individual targets on a monthly, quarterly, and annual basis. - Ramping new hires to productivity within 6 months of their hire date. - Coaching existing team to ensure continued growth. - Mentoring and maturing AEs in prep for leadership roles. - Meeting and exceeding monthly, quarterly, and annual revenue targets. - Travel as needed (about 25%) for sales opportunities. Benefits - Medical, Dental, and Vision insurance. - Disability insurance. - Paid Parental Leave. - 401(k) program. - Generous Paid time off (PTO).

Role Description We are actively seeking an experienced Sr. Sales Executive, Professional & Managed Services - NAMER East. The role will report directly to our Head of NAMER Sales and will require periodic travel as necessary (expected +50%) across the Region to meet with prospects and clients. The people-oriented position will bring 5-6 years of Professional Services consultative sales experience, bridging the gap between business needs and technology solutions by offering both deep product knowledge and a strong value-based sales acumen. This includes leading Services sales cycles resulting in a clear Scope, Approach, Schedule, and Outcomes favorable to Client and Rimini Street. The position also represents a key innovation channel which provides value propositions back into offerings which range from tactical to potential new markets. This will require an ability to work in a matrixed and high-growth organization. Field Sales, Pre-Sales, Product Management and Marketing, Legal, Delivery and Client Services are examples of organizations the position will routinely collaborate with to bring innovative solutions to install base customers. Essential Duties & Responsibilities - Work as part of the Professional Services sales team to build a book of business through engagement with Rimini Street Sales, Clients, Delivery and prospects. - Proactively identifying whitespace opportunities. - Building executive-level value narratives. - Selling advisory-led engagements that expand into recurring services. - Develop 12–24 month expansion strategies for strategic accounts. - Identify stabilization, optimization, modernization, and AI opportunities. - Lead consultative discovery conversations with executive and operational stakeholders. - Convert support relationships into broader services programs. - Demonstrate skills in Consultative Selling approach to business development. - Engage with Professional Services Delivery leadership to scope and estimate projects. - Collaborate with Professional Services leadership to engage in continuous improvements. - Be the key interface between Professional Services and Rimini contract legal team. Draft contract outlines which leverage leading practices in structuring contractual relationships to capture service obligations. - Assist with developing sales materials including value proposition pitch decks and budgetary proposal templates. - Lead extended & matrixed sales teams on strategy, offerings, and selling Professional Services. Additional Duties and Responsibilities - Grow awareness of Rimini Street unique value proposition across personal network; share messaging and gain insight from this endeavor. - Become an expert in existing and innovate compelling new offerings to expand business as input to Product Management and Delivery. Experience - 10+ years of Professional Services or Managed Services Sales with background in enterprise technology sales. - Demonstrated success generating pipeline within installed enterprise accounts. - Experience selling professional and/or managed services. - Strong understanding of ERP environments (SAP, Oracle) and SaaS ecosystems. - Proven ability to navigate multi-stakeholder enterprise sales cycles. - Experience building executive-level business cases and ROI models. - Selling into customers not actively upgrading ERP platforms. - Positioning modernization and AI initiatives in risk-averse environments. - Understanding of enterprise IT governance, security, and compliance. - Value-based and consultative selling training. Qualifications & Skills - Excellent fluency in English both written and verbal. - Superb trouble-shooting skills and tenacity in problem solving. - Passionate focus on customer support and the ability to build long term, successful working relationships with Clients. - Ability to assist in pre-sales efforts and clearly articulate value for the client and sales engagement managers (hard savings, soft savings, revenue increase and brand goodwill). - Good understanding of ERP and SaaS Industry Solutions. - Solution selling trained and/or certified. - Value-based selling trained and/or certified. Location Remote - Eastern Time Zone – US Benefits - Medical, Dental, and Vision insurance. - Disability insurance. - Paid Parental Leave. - 401(k) program. - Generous Paid time off (PTO).

• Evaluate complex customer issues using methodical troubleshooting based on expert knowledge of VMware functionality and develop an action plan to resolve issues • Provide hands-on assistance to end users via remote client connectivity or collaborative web meeting • Work closely with end users on a daily basis to understand their needs, support business change and deliver a consistently high-quality customer experience • Replicate reported issues as needed for troubleshooting • Provide new or modified configuration to resolve incidents • Advise end users on application functionality and capabilities • Recommend changes to client training based on incident volumes and trends • Create scripts to identify, analyze and correct data issues • Thoroughly document remediation, test results, and approvals • Be a pro-active contributor to a support organization which is running 24x7x365 • Collaborate with team members in a virtual team environment to extend field experience to different client situations • Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes to improve the client experience • Participate in a 24x7x365 On Call rotation with other team members.

Role Description The AI Data Engineer is responsible for building the knowledge layer of Rimini Street’s Agentic ERP Platform—the data pipelines, RAG (Retrieval-Augmented Generation) systems, and embedding infrastructure that give AI agents access to the right information at the right time. This role owns how knowledge is ingested, processed, indexed, and retrieved to support intelligent agent behavior. Reporting to the Sr. Director, Engineering, this engineer designs the data architecture that powers agent intelligence—from extracting knowledge from Rimini Street’s 15+ years of support case history to building real-time retrieval systems for customer-specific context. The ideal candidate combines strong data engineering fundamentals with modern AI/ML knowledge, particularly in embeddings, vector search, and retrieval optimization. Qualifications - 2-3 years of data engineering experience, with at least 1-2 years focused on AI/ML data pipelines or RAG systems. - Hands-on experience building and optimizing RAG pipelines in production environments. - Strong experience with vector databases, embeddings, and similarity search. - Experience with ETL/ELT pipelines and data integration from diverse source systems. - Production experience with PostgreSQL and SQL-based data processing. - Background in Python for data processing and pipeline development. - Experience with enterprise data platforms (Snowflake, Databricks, or similar) preferred. - Exposure to enterprise software, ERP systems, or support/ticketing systems preferred. Requirements - Implement and manage vector storage using PostgreSQL with pgvector extension, including index optimization for search performance. - Evaluate and select embedding models appropriate for enterprise content (technical documentation, business processes, ERP terminology). - Build embedding pipelines that process documents at scale with appropriate batching and error handling. - Implement incremental indexing strategies for real-time updates without full reprocessing. - Design multi-tenant vector architectures that isolate customer data while enabling efficient search. - Monitor and optimize vector search performance: latency, accuracy, and resource utilization. - Build data pipelines to ingest knowledge from diverse sources: Salesforce support tickets, ServiceNow cases, documentation repositories, email archives, and ERP transaction logs. - Implement ETL processes that clean, normalize, and enrich raw data for AI consumption. - Develop document processing pipelines: PDF extraction, HTML parsing, structured data normalization. - Implement data quality monitoring and alerting for ingestion pipelines. - Design the knowledge architecture that organizes information across the Four-Spoke model: Policy Intelligence, Institutional Memory, Rimini Collective Intelligence, and Intelligent Escalation. - Integrate with Snowflake for large-scale data processing, leveraging Cortex AI capabilities where applicable. Benefits - Compensation, bonuses, and benefits to match the skills of top-performing team members. - Opportunity to work in a fast-paced environment and grow together. - Challenging and meaningful work with a sense of achievement and purpose. Company Description Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of end-to-end, mission-critical enterprise software support, managed services, and innovative Agentic AI ERP solutions. The company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector, and government organizations. - Established operations in Hyderabad in 2013 with Global Client Onboarding Services, IT shared services, and Global Service Development. - Gained valuable share in bringing the reputation to Rimini Street Inc of being a global provider of unified support and managed service solutions for enterprise software. - Today, Rimini Street, India GCC is a family of about 800+ full-time talented individuals.

Director, Content locations Remote United States time type Full time job requisition id R-102081 Rimini Street is seeking a visionary Director, Content with a unique talent for storytelling and brand selling through the power of words, visuals and sound. As an organization that is built on delivering “extraordinary technology solutions powered by extraordinary people,” this role is integral to shaping and executing a content strategy that elevates our brand story, strengthens market presence and drives measurable business impact. This is a remote position; however, if you are within 50 miles of one of Rimini Street’s corporate offices, this position allows for a hybrid work option. Position Summary As the Director, Content, you will lead a critical function of the Marketing engine, setting the strategic direction for content while ensuring the highest standards of execution across all formats and channels. You will oversee a highly passionate, tenured team of talented content writers, storytellers, editors and digital content creators, including videographers, contractors and agencies. You will be accountable for delivering compelling, accurate, audience-centric content that supports brand awareness, thought leadership, demand generation and client engagement. The ideal candidate combines big-picture strategic thinking with meticulous attention to detail, possesses storytelling artistry, can distill complex concepts into memorable, easy-to-digest content and leads content operations with rigor. Deep experience in technology or software for content production is highly desired. This leader will think holistically about Rimini Street’s narrative—connecting product, services, client value, culture and market differentiation—while maintaining an eagle eye for detail, quality and consistency. Reporting to the Sr. Director, Global Integrated Marketing, this role offers a significant opportunity to influence how Rimini Street shows up in the market by translating innovative, revolutionary technology and services into meaningful stories and scaling content excellence globally. Qualified candidates will have a proven track record of working successfully with a variety of stakeholders, including executives, thought leaders and Human Resources, to produce content that is effective, memorable, dynamic and reflective of our one-of-a-kind brand. Candidates must also have a strong understanding of the latest content generation technologies, as well as the B2B buyer's journey and how to produce content that resonates at each stage. A working knowledge of metrics will be required to utilize data to develop and optimize content strategies and executions. Duties & Responsibilities - Serve as a content visionary, guiding the team in the creation of audience-centric, high-quality and scalable content marketing assets across PR, content marketing, creative, brand, digital, B2B and thought leadership initiatives to support marketing strategy and programs - Partner with cross-functional teams to gather insights and content requirements, translating complex technologies, products and market challenges into clear, engaging and educational stories - Collaborate with Brand Experience, Campaigns, Client Engagement, Communications, Demand, Executive and HR teams to develop and optimize full‑funnel content aligned with brand guidelines and demand generation goals - Lead the concepting, writing and editing of compelling copy across digital channels including web, social, email, blogs and paid media, driving engagement and action - Translate internal strategy and business priorities into clear, external-facing content across multiple channels - Own and maintain a comprehensive, strategic content marketing and editorial calendar - Develop innovative storytelling approaches that articulate Rimini Street’s vision with clarity, strength and impact - Champion and promote content strategies that reinforce Rimini Street’s brand platform, architecture, messaging and positioning frameworks and voice and tone - Ensure consistency of brand identity, messaging and visual expressions across corporate and product communications - Grow and mature the content organization to meet current business needs and enable long-term brand and market leadership Location - Remote, US Education - Bachelor’s degree; BA/BS or higher degree in communications, marketing, journalism or relevant communication discipline Experience - 10+ years of content marketing/marketing communications in B2B or B2C - 3 to 5+ years of proven experience managing high-performing content/creative teams Qualification & Skills - B2B marketing experience required; software and services industry experience strongly preferred - Background in services or product marketing preferred - Strong editorial judgement with proven ability to create compelling content for diverse audiences - Exceptional attention to detail, with a rigorous focus on language precision, syntax, context and nuance to ensure clarity, consistency and brand integrity across all content - Advanced content creation skills, including writing and editing, visual/design acumen and brand-building ideation - Experience with web-based storytelling and content management systems (CMS) - Working knowledge of SEO best practices, marketing metrics and content performance measurement - Experience leveraging modern content technologies and platforms to enable scalable, efficient content creation - Demonstrated ability to use performance data and insights to assess and optimize content effectiveness - Ability to develop and support content strategies, value propositions and messaging based on rigorous insight - Proven track record in creating strategic marketing campaigns and programs that generate drive measurable results - Ability to operate fluidly from high-level strategic thinking to creative and detailed execution - Collaborative and team-oriented leader with experience managing multiple projects simultaneously - Highly self-motivated with experience championing a vision and driving teams towards shared goals - Proactive, solutions-oriented mindset with a genuine, lively “get-it-done” attitude - Thrives in a fast-paced environment with competing priorities and overlapping deadlines - Strong project management skills and organizational skills with a relentless commitment to quality and deadlines Compensation is based on role, location, and level of applicable experience. Rimini’s target pay for each position is available upon request during the applicant’s Interview process. The general salary range for this type of role is 120k - 160k depending on skills and experience. Benefits for US employees include: - Medical, Dental, and Vision insurance - Disability insurance - Paid Parental Leave - 401(k) program - Generous Paid time off (PTO) Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: - Company - We dream big and innovate boldly. - Colleagues - We work with extraordinary people who create a culture of mutual respect and collaboration. - Clients - We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. - Community - We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

• Design, develop, and configure workflows, business rules, forms, and scripts to meet requirements. • Support analysis and definition of functional and technical requirements. • Partner with stakeholders to define solutions and translate business needs into platform designs. • Develop test scripts; support UAT and production deployments. • Configure and administer ServiceNow modules, automation, and integrations. • Conduct code reviews and collaborate on enhancements and projects. • Develop and support ITSM/CSM capabilities (portal, incident, problem, change, CMDB, assets, catalog). • Maintain platform health, including upgrades and performance tuning. • Promote data integrity and security through sound design and governance. • Provide end-user support and training.

• Design, develop, and configure workflows, business rules, forms, and scripts to meet requirements. • Support analysis and definition of functional and technical requirements. • Partner with stakeholders to define solutions and translate business needs into platform designs. • Develop test scripts; support UAT and production deployments. • Configure and administer ServiceNow modules, automation, and integrations. • Conduct code reviews and collaborate on enhancements and projects. • Develop and support ITSM/CSM capabilities (portal, incident, problem, change, CMDB, assets, catalog). • Maintain platform health, including upgrades and performance tuning. • Promote data integrity and security through sound design and governance. • Provide end-user support and training.

• Maintain and update Health Scorecards to support executive engagement, EBRs, and other critical customer engagements. • Maintain account risk and objectives tracking to enable improved SEM management and visibility. • Coordinate and document internal discussions related to executive sponsor programs and account strategy. • Support account plan creation and updates to maintain current strategy, objectives, and execution plans. • Open and manage internal requests as needed to support account activities and ensure timely resolution. • Coordinate internal meetings with cross-functional stakeholders to align priorities and next steps. • Support Client Onboarding/Client Engagement meeting coordination and follow-up documentation. • Assist in preparation for Executive Business Reviews (EBRs) including planning and materials preparation. • Help maintain a rolling schedule of renewals for 9 months out for customer planning and budgeting. • Attend Renewal forecast sessions on weekly basis. • Help coordinate contracts, SOW creation for Cross-Sell Activities as needed.