Role Description The Director, Channel & Pricing Strategy, Advanced Platforms will lead strategic initiatives to optimize pricing, contracting, and channel access for high-impact products representing a significant portion of U.S. revenue. This role combines analytical rigor, commercial insight, and cross-functional collaboration to develop Gross and Net pricing strategies, implement account-specific programs, and support revenue growth. - Develop portfolio-level pricing, contracting, and channel strategies that align with business objectives and support customer needs. - Lead account-specific pricing programs, negotiating contracts and implementing outcomes-based strategies for high-value brands. - Partner with cross-functional teams including Sales, Trade, Marketing, and Market Access to ensure cohesive strategy execution. - Conduct market, competitor, and stakeholder analyses to inform pricing decisions and optimize patient access. - Evaluate the financial impact of contracting and pricing initiatives, providing recommendations to senior leadership. - Ensure compliance with relevant laws, regulations, and organizational policies while supporting team adherence. - Drive continuous improvement of pricing workflows and strategic processes to enhance efficiency and effectiveness. Qualifications - Bachelor’s degree required; MBA or equivalent preferred. - Minimum of 7 years of experience in pharmaceuticals, Market Access, pharmacy, consulting, or payer environments. - Strong understanding of U.S. healthcare economics, pharmaceutical demand drivers, and pricing and reimbursement dynamics. - Extensive experience with healthcare contracting, including PBM, regional/national health plans, Medicare Part B and D. - Proven ability to navigate complex customer relationships and influence executive stakeholders. - Deep knowledge of patient access, launch excellence, and business processes within pharmaceutical markets. - Strong analytical skills with the ability to translate data into actionable strategies. - Excellent communication, collaboration, and problem-solving skills, with strategic and customer-focused mindset. - People leadership experience is desirable; experience in rare disease, high-cost specialty, or advanced therapy products is a plus. Requirements - Bachelor’s degree required; MBA or equivalent preferred. - Minimum of 7 years of experience in pharmaceuticals, Market Access, pharmacy, consulting, or payer environments. - Strong understanding of U.S. healthcare economics, pharmaceutical demand drivers, and pricing and reimbursement dynamics. - Extensive experience with healthcare contracting, including PBM, regional/national health plans, Medicare Part B and D. - Proven ability to navigate complex customer relationships and influence executive stakeholders. - Deep knowledge of patient access, launch excellence, and business processes within pharmaceutical markets. - Strong analytical skills with the ability to translate data into actionable strategies. - Excellent communication, collaboration, and problem-solving skills, with strategic and customer-focused mindset. - People leadership experience is desirable; experience in rare disease, high-cost specialty, or advanced therapy products is a plus. Benefits - Competitive base salary ($194,600–$361,400 USD), with total compensation reflecting experience and role level. - Performance-based cash incentive and eligibility for annual equity awards depending on role level. - Comprehensive health benefits including medical, dental, and vision coverage. - Retirement savings plan with company contribution and match. - Generous paid time off including vacation, personal days, and holidays. - Flexible work arrangements and professional development opportunities. - Exposure to strategic decision-making across high-value, advanced platform products.

• Prepare accurate and strategic pricing estimates for new projects and ongoing client work, aligned with client specifications, turnaround requirements, and profitability targets. • Prepare clear, detailed client estimates and pricing documentation; partner with Sales on quote requests, RFPs, and RFQs. • Create pro forma pricing models for large programs, new products, new clients, and strategic opportunities. • Review historical pricing and production data to establish expected price points and margin performance for repeat work. • Compare transaction line items against client pricing grids, estimates, and project notes to ensure all billable work is captured correctly. • Review and validate invoices to ensure pricing accuracy, logical sequencing of chargeable events, correct specifications, and compliance with client agreements. • Review print vendor invoices, analyze production costs, and calculate appropriate sell pricing. • Identify opportunities to optimize profitability through pricing strategies, margin improvement, and pricing discipline. • Maintain and manage client pricing grids, ensuring accuracy and implementation of approved price increases. • Conduct post-audit pricing reviews to validate that pricing strategies are delivering expected financial results. • Partner with Sales and Finance to resolve invoice questions, disputes, and adjustments as needed. • Serve as a pricing liaison between Sales, Operations, and Finance to balance revenue growth, production utilization, and profitability. • Monitor project life cycles to ensure timely closure and accurate revenue recognition and accruals. • Compile and analyze competitor pricing and market trends to support pricing decisions. • May involve preparing client reporting, including budget support, accruals, forecasting, and ad hoc analysis.

Support chargeback processing and government rebate validation while ensuring data integrity and accuracy. Analyze pricing data to identify trends and develop reports that aid decision-making within Market Access.

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Transfer Pricing Manager. About the job Twilio is looking for an Transfer Pricing Manager located in Ireland to join our global tax team. As the Global Transfer Pricing Manager at Twilio, you will be an architect and guardian of our intercompany transaction framework. In a high-growth, cloud-communications environment, our value chain is complex—spanning R&D, digital infrastructure, and global sales. You will ensure that our global operations are compliant, tax-efficient, and aligned with the latest OECD guidelines and local regulations. You aren't just a "compliance checker"; you are a strategic partner who understands how code, data, and communication APIs translate into taxable value across borders. Our ideal candidate is a highly motivated and collaborative individual with transfer pricing experience and an eagerness to learn in an AI native environment . We aren’t just "filing forms"; we are building a scalable, AI-native tax infrastructure that supports a company moving at the speed of the cloud. You will have the autonomy to design processes from scratch—moving away from manual data entry toward high-value strategic analysis enabled by the latest AI tools. Responsibilities In this role, you’ll: - Lead the charge in integrating AI and automation into our transfer pricing workflow. This includes automating benchmark searches, using AI for draft local file narratives, and building "self-service" intercompany models. - Oversee the end-to-end global transfer pricing lifecycle, including the preparation and review of Master Files, Local Files, and Country-by-Country Reporting (CbCR). - Lead the operational transfer pricing process—setting, monitoring, and adjusting intercompany prices throughout the year to ensure legal entities hit target profitability as well as ensure that the quarterly close calculations are robust and accurate. - Document complex intercompany transactions and develop robust policies for the valuation of intangible assets (IP), know-how, and customer relationships. - Manage global transfer pricing audits and controversy matters, acting as the primary point of contact for external advisors and tax authorities. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: - Bachelor’s degree in Accounting, Economics, Finance, or Law. CPA, CTA, or JD/LLM in Tax is highly preferred. - 5+ years of dedicated transfer pricing experience in Big 4 public accounting or a high-growth US multinational corporation - Working knowledge of Oracle Fusion or similar ERP/ EPM - Must be proficient with Microsoft Excel/Office. Desired: - Familiarity with tax technology software & AI tools is beneficial. Location This role will be remote, and based in Ireland Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.