This is a remote position. We are currently searching for an IT Support Specialist who will be responsible for acting as first level support for all general IT issues by providing prompt, knowledgeable and courteous support to all end users. This position will also function as part of the IT department to ensure system security and availability standards and procedures are adhered to. Responsibilities: What will you do - Communicate clearly written, in person, by telephone, or video conferencing. - Evaluate critical and non-critical issues as needed and to properly maintain/respond/assign tickets in a methodical, timely and organized manner. - Provide detailed documented history of all incidents in the ticketing system. Including diagnostics performed and successful solutions. - Support desktops, laptops, mobile devices, other hardware/software, and offline systems directly and/or remotely. - Ensure the security, privacy and proper usage of company-provided assets. - Keep the department System’s Change Management documentation up to date to maintain assurance of accurate system integrity. - Training and use of IT applications/tools to perform work duties. - Manage ticketing systems which include tracking, escalation, follow up and closure. - Support the Lowe corporate office and remote office infrastructure, telephone, AV systems and guest environments. - Troubleshoot end user, software and hardware systems. - Elevate issues as appropriate to Sr. IT Manager after due diligence and review. - Assist Managers on the administration, security, installation, configuration, and troubleshooting of all site hardware and software. - Travel to remote offices when necessary. Requirements Qualifications: What we are looking for - Education: Associate degree or completion of a specialized course of study at a business or trade school - Experience: Minimum of 6 months to two years of prior help desk or technical support - Experience with SharePoint online (or minimum SharePoint server 2016, 2019) - Candidates must have experience in a similar role or they must possess knowledge, experience, and abilities to successfully perform the responsibilities listed above - Working knowledge of computer networking or operation concepts, means, and practices - Certification A+, Microsoft 365 Fundamentals - Certification Security+ recommended - Experience with Microsoft Outlook, Office, Active Directory. - Experience in a networked computer environment - Knowledge of HP printers and Cannon copiers - Knowledge of telephone systems - Knowledge of wireless (Wi-Fi) systems - Help Desk experience preferred - High level analytical and troubleshooting skills. - Excellent oral and written communications skills required. - Must be able to work flexible days/hours. - Must be able to lift 20 pounds or more. - All other duties as assigned. Key Traits: Dependable, team-oriented, detail-focused, flexible, and collaborative. Benefits Perks & Benefits: We offer a competitive benefits package for full-time, regular team members that includes group medical, dental, vision, life and disability benefits, critical illness and accident insurance, and participation in a pre-tax flexible benefits plan for healthcare and dependent care reimbursement and an employee assistance program. We offer time off and are proud to offer participation in a 401(k) plan with a company match! - Dependent care reimbursement - Health insurance - Dental insurance - Flexible spending account - Employee assistance program - Vision insurance - 401(k) matching - Work From Home​

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Customer Outcomes Senior Technical Consultant is responsible configuring ServiceNow Platform (IT Workflow, Customer Workflow, Employee Workflow, and Platform) based on leading practices to provide a solution that achieves customer outcomes. The Senior Technical Consultant is the functional and technical expert in customer engagements. - Participate in workshops with customers to assess current processes and establish future-state processes. - Design and deliver ServiceNow solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices. - Provide oversight and unit testing of code developed by partner or customer employees. - Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes. - Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution. - Provide feedback to product development to improve the product based on experiences gained with customers. Qualifications - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - 8+ years experience as part of a professional services organization; or equivalent education/experience - Ability to travel up to 50% - Industry domain expertise in - Creative with comfort running projects independently - Success driving complex issues through analysis and resolution - Experience working collaboratively - ServiceNow certifications in aligned workflow FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Role Description Ria Health is seeking an IT Support Specialist to support our growing, remote workforce. This role is focused on day-to-day technical support, onboarding and offboarding processes, and ensuring employees have the tools and access they need to be successful. This is a hands-on, execution-focused role ideal for someone early to mid-career in IT who enjoys helping others, troubleshooting issues, and keeping systems running smoothly. - Serve as the primary point of contact for employee IT support via chat, email, and video - Troubleshoot and resolve basic to intermediate technical issues (hardware, software, access) - Support employee onboarding and offboarding, including: - Device setup and shipment (laptops, peripherals) - Account creation and deactivation - Access provisioning and removal - Asset tracking - Assist with management of tools such as Google Workspace, Zoom, and other SaaS platforms - Perform password resets, access updates, and general user support - Maintain and update IT documentation and processes - Track and respond to support tickets in a timely manner - Escalate more complex technical issues to external vendors or senior resources as needed - Assist with basic device management (MDM tools, updates, troubleshooting) - Support routine audits by ensuring systems and access lists are up to date - Help maintain inventory of company equipment Qualifications - 1–3+ years of experience in IT support, help desk, or similar role - Strong customer service mindset and communication skills - Basic experience with: - Google Workspace or similar - macOS and/or Windows environments - SaaS applications (Zoom, Slack, etc.) - Ability to troubleshoot common technical issues independently - Highly organized with strong attention to detail - Comfortable working in a fast-paced, remote environment - Willingness to learn and grow within an IT function Requirements - Experience with MDM tools (Jamf, Airwatch, etc.) - Nice to Have (Not Required) - Experience with SSO tools (Okta or similar) - Nice to Have (Not Required) - Exposure to ticketing systems - Nice to Have (Not Required) Benefits - Become part of a mission-driven team delivering innovative, next-generation care for alcohol use disorder - Grow professionally within a rapidly scaling tech-enabled healthcare organization - Competitive compensation packages - Comprehensive medical, dental, and vision insurance - Paid time off (PTO) that supports work–life balance - Remote and hybrid work options based on role and business needs - Ongoing telehealth training, development, and learning opportunities - This position is fully remote

• Analyze new and existing electrical load requests and determine infrastructure requirements • Prepare initial designs, cost estimates, and Letters of Agreement • Develop design drawings and work orders in alignment with Tacoma Power standards • Coordinate closely with drafting, field crews, inspectors, and customers • Support permitting, easements, and right‑of‑way needs • Ensure all work complies with WAC, NESC, NEC, and utility policies • Provide customer‑facing guidance throughout project lifecycle • Communicate service impacts, including outages and construction timelines