Role Description Ria Health is seeking an IT Support Specialist to support our growing, remote workforce. This role is focused on day-to-day technical support, onboarding and offboarding processes, and ensuring employees have the tools and access they need to be successful. This is a hands-on, execution-focused role ideal for someone early to mid-career in IT who enjoys helping others, troubleshooting issues, and keeping systems running smoothly. - Serve as the primary point of contact for employee IT support via chat, email, and video - Troubleshoot and resolve basic to intermediate technical issues (hardware, software, access) - Support employee onboarding and offboarding, including: - Device setup and shipment (laptops, peripherals) - Account creation and deactivation - Access provisioning and removal - Asset tracking - Assist with management of tools such as Google Workspace, Zoom, and other SaaS platforms - Perform password resets, access updates, and general user support - Maintain and update IT documentation and processes - Track and respond to support tickets in a timely manner - Escalate more complex technical issues to external vendors or senior resources as needed - Assist with basic device management (MDM tools, updates, troubleshooting) - Support routine audits by ensuring systems and access lists are up to date - Help maintain inventory of company equipment Qualifications - 1–3+ years of experience in IT support, help desk, or similar role - Strong customer service mindset and communication skills - Basic experience with: - Google Workspace or similar - macOS and/or Windows environments - SaaS applications (Zoom, Slack, etc.) - Ability to troubleshoot common technical issues independently - Highly organized with strong attention to detail - Comfortable working in a fast-paced, remote environment - Willingness to learn and grow within an IT function Requirements - Experience with MDM tools (Jamf, Airwatch, etc.) - Nice to Have (Not Required) - Experience with SSO tools (Okta or similar) - Nice to Have (Not Required) - Exposure to ticketing systems - Nice to Have (Not Required) Benefits - Become part of a mission-driven team delivering innovative, next-generation care for alcohol use disorder - Grow professionally within a rapidly scaling tech-enabled healthcare organization - Competitive compensation packages - Comprehensive medical, dental, and vision insurance - Paid time off (PTO) that supports work–life balance - Remote and hybrid work options based on role and business needs - Ongoing telehealth training, development, and learning opportunities - This position is fully remote

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