MEI Rigging & Crating

• Provides support services to users of the organization’s computer systems and network, desktop/laptop and/or server hardware, configuration, and troubleshooting. • Act as a first level problem identification and resolution resource, including answering questions, providing advice, investigating, troubleshooting, and following-up to assist users in solving data processing problems. • Identifies, diagnoses, and resolves problems for users of personal computers (Desktops, Laptops, Tablets, and Smart Phones) software and hardware. • Delivers, tags, sets up, and assists in the configuration of end-user PC desktop, Laptop, Tablet, Smart Phone hardware, software and peripherals. • Diagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, Internet, and local-area network access problems. • Hardware provisioning, imaging, troubleshooting, and software installation for laptops, desktops, and mobile devices (IOS/Android). • Coordinate user problem resolution with outsourced IT consultants as necessary and track and report recurring problems. • Supports and assists employees in the installation, troubleshooting, and maintenance of computer software and hardware systems. • TCP/IP networking support and troubleshooting of end user and remote user environment with LAN and WAN. • Troubleshooting a variety of client, mobile and cloud applications office software (Microsoft Office 365, Microsoft D365, SharePoint, etc.). • May suggest modifications and corrections to existing software applications. • May provide training in use of new hardware or software. • Develop and maintain catalog of hardware and software equipment and licensing. • Perform all other tasks as assigned or requested.