• Facilitate and ensure compliance of Track daily settlement process via computer-based software • Utilize Track reporting and data insights to audit user role compliance for process timeliness, due date compliance, and error corrections • Assign schedules and pay formulas within Track for proper calculations of net billable hours • Manage daily business process within Track to confirm settlement of charges within client’s ERP • Provide training to Supervisors and Vendors during onboarding and general maintenance • Manage user accounts/profiles and report filters, and other ad hoc administrative requests • Manage labor, equipment, and material rates to guarantee up-to-date contractual compliance • Provide support for all Track Platform issues that hinder operation of daily settlement process • Execute Track Platform implementation project plans, ensuring that implementations follow MCi’s standards and are delivered consistently • Facilitate completion of standardization elements, integration and user acceptance testing, and other project deliverables in adherence to the project schedule • Assist clients with identification and organization of Master Data as required • Collaborate with clients to expand their contractor management strategy and business processes based on industry best practices • Liaise with internal teams and external stakeholders to optimize contractor work processes and use of Track • Provide instructor-led training in group and one-on-one settings and provide end-user support during and after the implementation process • Become Track subject matter expert and advocate, driving knowledge and understanding of systems and processes both internally and externally

• Develop and implement a comprehensive cross-business project operations framework for large-scale integrated enterprise projects in OTR. • Lead cross-business visibility and governance for billing, collections, overdue management, and cash conversion across enterprise projects. • Coordinate with finance, controllership, project teams, and business units to support accurate and timely revenue recognition across integrated projects. • Provide cross-business operational oversight of shipment readiness, shipment execution, and fulfillment performance for enterprise projects. • Establish and manage a robust operating mechanism for enterprise project margin tracking, including key drivers, risks, opportunities, and execution impacts. • Develop and maintain enterprise project dashboards and reporting tools that provide visibility to operational and financial KPIs. • Coordinate across GE Vernova business units to ensure an integrated approach to enterprise project operations in OTR. • Continuously evaluate and improve project operations processes, tools, and governance models for enterprise projects.

Job Description: Position Summary: The IT Operations Team Lead will lead a team of IT Help Desk Support Specialists. This role is pivotal in managing and supporting IT Operations by supervising team activities, contributing to technical discussions, and performing operational tasks as needed. The successful candidate will be an exceptional leader, ready to mentor and develop their team while also diving into technical work to ensure the smooth running of our IT infrastructure and security. This role requires a blend of technical prowess, leadership skills, and a hands-on approach to IT management. Responsibilities: - Lead and manage the assigned IT team - Perform hiring, employee development, and mentoring to build a high-performing team. - Engage in strategic IT planning and execution, contributing to global IT initiatives where applicable. - Oversee IT Operations within his area of responsibility – ensuring reliability, scalability, and security. - Develop and maintain technical documentation, policies, and procedures. - Manage IT equipment lifecycle from procurement to decommissioning. - Provide hands-on IT Support and guidance for resolving complex issues. - Stay updated with the latest trends in hardware, software, and technology; recommend improvements and efficiencies. - Collaborate closely with colleagues, superiors and other stakeholders to align IT strategy with business goals. Requirements: - A highly experienced and motivated professional with demonstrated excellence in customer service, exceptional communication skills, a proactive attitude, and strong planning abilities. - Teamwork skills, flexibility and patience - An open mind towards services and innovation in dynamic environments - A high degree of security awareness and user friendliness - Multi-year experience in providing IT Support services - Progressive knowledge of IT Systems - Advanced knowledge of Windows and MacOS administration - Experience in working within Office365/Azure environment and/or the respective products - Understanding of network best practices. - IT management and team leadership experience - Excellent multitasking and organizational skills - Business fluent in English Preferred Requirements: - Virtualization certificates. - Windows Server certificates. - Network infrastructure certificates. - ITIL certificates. - Other IT related certificates. Minimum salary: 14,583 PLN gross/month Additional components of our benefits package: - Comprehensive private medical healthcare - Remote work options subject to the type of position or project - The option to join a group private insurance plan (subject to a fee) - MyBenefit Cafeteria including Multisport - Annual discretionary bonus, subject to both company performance and individual contribution AML RightSource is committed to fostering a diverse work environment and is proud to be an equal opportunity employer. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. All the information concerning breaches of law during the recruitment process should be reported at pl.whistleblowing@amlrightsource.com. Upon request, you will be provided with Internal procedure for reporting and following up on breaches of law, adopted by the Company based on the Whistleblower Protection Act. Recruitment Scam Alerts We’re aware of an increase in recruitment scams where individuals falsely claim to represent AML RightSource. These scammers may ask for money or personal information by offering fake job opportunities through e-mail, text message or social media. Please verify the source of any job-related communications carefully. All official AML RightSource communications are conducted through "@amlrightsource.com" email addresses. If you encounter suspicious messages, do not respond.

Role Description The Workforce Management (WFM) Operations Specialist is responsible for developing accurate forecasting models, optimizing staffing plans, and ensuring operational efficiency across the assigned Lines of Support (LoS). This role plays a key part in aligning workforce capacity with business demand while maintaining high service levels and cost efficiency. Key Responsibilities - Develop and maintain forecasting and scheduling plans using efficient and accurate workforce models to support business objectives. - Monitor intraday performance and optimize agent schedules to ensure effective coverage across all Lines of Support (LoS). - Analyze and manage variances between staffing supply and demand, providing actionable adjustment solutions. - Forecast future contact volumes and staffing requirements using historical data and trends. - Identify opportunities to improve service levels, operational efficiency, and resource utilization. - Produce detailed reports, charts, and graphs for data visualization to support decision-making. - Monitor and analyze key performance metrics (service level, occupancy, utilization, shrinkage, attrition, absenteeism). - Provide data-driven recommendations to improve operational performance and workforce efficiency. - Calculate and evaluate key customer support metrics such as contact rate, cost per contact, and cost breakdowns across regions and LoS. - Support BPO workforce planning by managing staffing levels and aligning resources with forecast targets. - Optimize the possible handled volume for all channels to ensure the forecast is met within predetermined KPIs and the optimal allocation of skills. - Continuously enhance knowledge of WFM tools, methodologies, and best practices, contributing to ongoing process improvements. - Collaborate closely with regional and local stakeholders on workforce management and operational initiatives. Qualifications - Preferably business education/desirably work experience in Customer Service Centers/WFM/Data Analytics. - Understanding of contact center metrics and operational KPIs, preferably in the Ride Hailing industry. - Ability to work in a fast-paced, dynamic environment. - Proficiency in data analysis and reporting tools (e.g., Excel, BI tools, WFM systems). - Technical proficiency in Google Suite/MS Office tools. - Preferably experience in scheduling/capacity planning. - Experience with any planning/scheduling software beneficial. - Ability to interpret data and translate insights into actionable strategies. - Good command of English (spoken and written) is mandatory. - High communication and interpersonal skills. - High resilience and flexibility. - Team orientation. - Strong analytical and problem-solving skills. - Structured, result-driven approach and a high level of initiative. - Attention to detail and accuracy. - Ability to analyze critical situations in the context of operational planning with the aim to present solutions. - Ability to interpret complex contractual facts in regards to the components of WFM cycle. Benefits - Stable salary and official employment. - Health insurance. - Fully remote mode. - All necessary work equipment will be provided. - Partially or fully paid additional training courses. - Diverse internal training programs. - Relocation package for candidates from other regions. - Access to professional counselling services including psychological, financial, and legal support.