Role Description Consistent with and supportive of CTU's mission (to provide industry-relevant higher education to a diverse student population through innovative technology and experienced faculty, enabling the pursuit of personal and professional goals), Adjunct Faculty members provide quality and innovative instruction and meaningful engagement with our students to successfully achieve the relevant course, program, and degree level outcomes and support their academic success. Responsibilities - Prepare relevant, insightful, and engaging instructional materials and utilize existing course materials that support learning by CTU's student population. - Provide instruction in assigned courses (including applicable laboratory or work that is integral to the courses) that aligns with CTU's curricula and outcomes, instructional modalities, course technologies, and faculty expectations. - Engage and communicate with students to encourage their course participation and learning while maintaining mutual respect and professionalism. - Relate professional/industry experience to CTU's Professional Learning Model by the continuation of professional/technical skills development, introduction of professional/industry perspectives into courses, and active awareness of professional/industry trends and opportunities. - Maintain accessibility for and provide timely responsiveness to students, academic/faculty leadership, and University staff by telephone, CTU e-mail, and other appropriate means of communication. - Establish and maintain weekly office hours for student questions/support. - Assess student performance on course assignments and provide assignment feedback to support continued student growth and development. - Maintain appropriate documentation of student course activities. - Work with appropriate CTU teams (e.g., advising, academic/faculty leadership, and University staff) and leverage appropriate information to identify and support students who may be exceptional or challenged in their coursework and/or educational endeavors. - Refer students to appropriate co-curricular and extra-curricular resources (e.g., advising, tutoring, library, learning centers, and career services). - Participate in and contribute to CTU's academic governance through attendance at appropriate University/college/program meetings and participation in the academic assessment and institutional effectiveness process (including completion of appropriate surveys and participation in continuous improvement initiatives). - Successfully complete required new faculty certification training, course-specific technology/pedagogical training, annual ethics and information technology policy training, and annual faculty development requirements. - Provide periodic required documentation of ongoing and updated licensures, certifications, immunizations (as appropriate to the specific college/program), scholarship, and academic/professional experience (e.g., CVs/resumes). - Work closely with Program Chair and/or Lead Faculty (as appropriate). - Perform other responsibilities and abide by the appropriate policies and procedures contained in CTU's Faculty Handbook. Qualifications - Strong organizational and time management skills, with proficiency in meeting deadlines and urgency in responding to questions/requests. - Strong interpersonal and oral presentation/written communication skills. - Proficiency in working effectively, cooperatively, and flexibly in a team environment. - Proficiency with standard office and mobile applications (i.e., word processing, presentations, e-mail, calendaring, teleconferencing, text messaging, personal computers, and smart phones/tablets). Requirements - Master’s degree from an accredited institution of higher learning. - Minimum of 3 years of teaching experience engaging with college level students at the undergraduate introductory/developmental (100-200) course. Preferred Experience - Doctorate Degree from an accredited institution of higher learning. - 3+ years’ documented experience teaching adult, non-traditional, and Active Duty Military/Veteran student learners in a higher education setting. Benefits - CTU generally compensates its Adjunct Faculty on a per quarter credit hour rate that takes into consideration a variety of factors, including campus (online and campus), degree level (undergraduate and graduate), and faculty rank (Instructor, Assistant Professor, Associate Professor, and Professor); the base rate for an Adjunct Faculty can range between $331.50 and $603.64 per credit hour. - Paid sick leave. - 401(k) savings plan with company match. - Employee Stock Purchase Plan (ESPP). - Company paid tuition assistance -- subject to approval. - Employee Assistance Program (EAP). - Adoption assistance. - Additional ancillary programs may be available. Compensation Range Between $331.50 and $603.64 per credit hour.

Role Description Consistent with and supportive of CTU's mission (to provide industry-relevant higher education to a diverse student population through innovative technology and experienced faculty, enabling the pursuit of personal and professional goals), Adjunct Faculty members provide quality and innovative instruction and meaningful engagement with our students to successfully achieve the relevant course, program, and degree level outcomes and support their academic success. - Prepare relevant, insightful, and engaging instructional materials and utilize existing course materials that support learning by CTU's student population. - Provide instruction in assigned courses (including applicable laboratory or work that is integral to the courses) that aligns with CTU's curricula and outcomes, instructional modalities, course technologies, and faculty expectations. - Engage and communicate with students to encourage their course participation and learning while maintaining mutual respect and professionalism. - Relate professional/industry experience to CTU's Professional Learning Model by the continuation of professional/technical skills development, introduction of professional/industry perspectives into courses, and active awareness of professional/industry trends and opportunities. - Maintain accessibility for and provide timely responsiveness to students, academic/faculty leadership, and University staff by telephone, CTU e-mail, and other appropriate means of communication. - Establish and maintain weekly office hours for student questions/support. - Assess student performance on course assignments and provide assignment feedback to support continued student growth and development. - Maintain appropriate documentation of student course activities. - Work with appropriate CTU teams (e.g., advising, academic/faculty leadership, and University staff) and leverage appropriate information to identify and support students who may be exceptional or challenged in their coursework and/or educational endeavors. - Refer students to appropriate co-curricular and extra-curricular resources (e.g., advising, tutoring, library, learning centers, and career services). - Participate in and contribute to CTU's academic governance through attendance at appropriate University/college/program meetings and participation in the academic assessment and institutional effectiveness process (including completion of appropriate surveys and participation in continuous improvement initiatives). - Successfully complete required new faculty certification training, course-specific technology/pedagogical training, annual ethics and information technology policy training, and annual faculty development requirements. - Provide periodic required documentation of ongoing and updated licensures, certifications, immunizations (as appropriate to the specific college/program), scholarship, and academic/professional experience (e.g., CVs/resumes). - Work closely with Program Chair and/or Lead Faculty (as appropriate). - Perform other responsibilities and abide by the appropriate policies and procedures contained in CTU's Faculty Handbook. Qualifications - Strong organizational and time management skills, with proficiency in meeting deadlines and urgency in responding to questions/requests. - Strong interpersonal and oral presentation/written communication skills. - Proficiency in working effectively, cooperatively, and flexibly in a team environment. - Proficiency with standard office and mobile applications (i.e., word processing, presentations, e-mail, calendaring, teleconferencing, text messaging, personal computers, and smart phones/tablets). Requirements - Minimum and preferred (if different) from an institution regionally accredited by an agency recognized by the U.S. Department of Education (or international equivalent); additional requirements driven by state licensing or accreditation considerations may apply; educational requirements from primary MCO. - Minimum and preferred (if different) academic/teaching experience requirements from primary MCO. - Minimum and preferred (if different) professional experience requirements from primary MCO. - 18 graduate semester credit hours/27 graduate quarter credit hours in subject domain(s) from primary MCO. - Minimum and preferred (if different) licensure/certification requirements from primary MCO. Benefits - CTU generally compensates its Adjunct Faculty on a per quarter credit hour rate that takes into consideration a variety of factors, including campus (online and campus), degree level (undergraduate and graduate), and faculty rank (Instructor, Assistant Professor, Associate Professor, and Professor); the base rate for an Adjunct Faculty can range between $331.50 and $603.64 per credit hour. - Paid sick leave - 401(k) savings plan with company match - Employee Stock Purchase Plan (ESPP) - Company paid tuition assistance -- subject to approval - Employee Assistance Program (EAP) - Adoption assistance - Additional ancillary programs may be available

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Customer Success, Payments External Title Posting: Director, Customer Success, Payments Internal Title: Director, Customer Success Overview Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Delivering with excellence for our customers is of the utmost priority, and we are expanding our Advisors Customer Success team to achieve this goal. This team plays a crucial role in ensuring our customers achieve their desired outcomes while maximizing the value of our products and services. Customer Success (CS) boosts Customer Lifetime Value, increases renewals and adoption, reduces support tickets, improves product feedback, builds advocacy for B2B marketing, and generates qualified sales leads. This team works collaboratively with cross-functional partners to address customer needs, develop tailored strategies that enhance customer satisfaction and retention, and build customer advocacy. Key outcomes of the CS team's work will be enhanced customer value, net retention rate (NRR) of revenue, qualified leads for value expansion and feedback for product and process improvements. By focusing on proactive engagement and personalized service, the Services Customer Success team fosters long-term relationships and contributes to the overall growth and safety of the Mastercard ecosystem. Responsibilities Customer success plays a pivotal part in ensuring that customers achieve their desired outcomes while maximizing the value of Mastercard's products and services. As a Customer Success Director, your primary areas of responsibility include: 1) People Management, 2) Operational Management 3) Product Launch Coordination, and 4) Customer Engagement. As a People Manager, you support a team of Customer Success Managers to grow into best-in-class Customer Success talent via coaching and training. This includes assessing and developing their skills, managing their performance and career development, and creating the conditions for success in their role and in their career at Mastercard. This is a people-oriented role that requires extensive experience in building and executing learning plans, collecting and providing feedback, performance evaluation and performance management, preparing and justifying promotions and overall career management. Being part of a delivery organization, you act as an Operational Manager, working in close alignment with the Services Customer Success Center of Excellence on implementing new processes and continuous improvement of the current state to ensure high adoption, transparent performance measurement, and outcome achievement from the team. Coordinating Product launches in the Region: working hand in hand with the Regional Customer Success Leadership team, Network Services, and Regional Product Owners to define, implement, and report on the launch plan for new products. This includes internal and external communication plans, internal enablement, customer training, usage and adoption monitoring and value quantification. Customer Engagement, as a senior Customer Success professional, build robust customer partnerships by deeply understanding their business needs and actively managing customer health and value realization throughout the network product launch and post-sale phases. You proactively identify opportunities to optimize customer outcomes, aiming to drive greater value and support their strategic objectives through Mastercard's products. In this capacity, you clearly articulate key performance indicators related to cost, performance, and optimization, providing actionable insights to help customers achieve measurable improvements and ensure alignment with their priorities. All About You:• Enthusiastic manager of talent who builds, energizes and unlocks the potential of a diverse high performing team, nurtures a winning and inclusive culture, and a focus on development at the individual and team level• Advanced experience working with both large and emerging Technology, Financial Services, Acquirers/Processors, Service Providers, and/or digital platform partners• Knowledge and understanding of payments technology and application of that knowledge to address customer/market needs• Successful track record of identifying "next opportunity" for customers to partner with Mastercard to further enhance the strength and value of the partnership for both parties• Successful record in developing and implementing sustainable customer success strategies that align with the organization's goals • Extensive experience in analyzing customer metrics and leveraging data to drive customer success initiatives that contribute to mutual profitability and growth• Highly skilled at leveraging insights from market analysis, customer engagements, and identified opportunities to inform strategic decisions, drive innovation, and sustain competitive advantage• Experience in creative thinking and development of innovative solutions to complex customer challenges• Demonstrated experience building and maintaining relationships with the ability to create followership by generating value with key stakeholders across the organization• Advanced ability to translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner• Eligible to work in Australia for long term Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Your role at DynatraceAs a Senior Customer Success Engineer, you will be responsible for building and maintaining post-sales relationships with Dynatrace’s strategic customers. You will serve as a trusted advisor, ensuring the successful deployment and adoption of all Dynatrace products. Customers hold CSE's in high regard as experts and rely on you to guide them through ways of obtaining the greatest value from their Dynatrace solutions. These duties will also expand into partnering with other CSE’s and customers to ensure success with Dynatrace Solutions. Responsibilities and duties: - Constantly go above and beyond to serve our customers and be a shining, standard-setting example of our Core Values - Provide advice and guidance as the subject matter expert to ensure successful ongoing usage, adoption of the product, and foster growth of the customer’s footprint - Be the customer’s advocate by knowing their goals and use cases, then suggesting process changes, product adoption, configuration, and additional features to meet their requirements - Function as a frontline technical resource for “best practice” and informal customer questions - Engage and review with customer support as a customer advocate to ensure speedy resolution of customer issues - Participate and prepare for Monthly and Quarterly Business Reviews with customers - Maintain current functional and technical knowledge of Dynatrace products and services - Help to document best practices in developing and using Dynatrace - Partners with support engineers, PM, and R&D to help customers and account teams to speed resolution. They must help, communicate, escalate and advocate on behalf of the customer. - Provides insight, advice, and ‘street credibility’ with technical teams to understand technical issues and possible workarounds. - Helps customers and account teams to understand support ticket trends/themes to be used to develop success plans, enablement advice, etc. - Has deep understanding of customers’ infrastructure, architecture, and business/regulatory requirements to speed up resolution. What will help you succeedEducation: - Bachelor's degree in Computer Science, Information Technology, or equivalent work experience - Work experience 4+ years of experience - Experience working with large enterprise customers, including executive leadership - Demonstrated ability in leadership, mentorship, and organizational behavior - A track record of going above and beyond for your team and customers - Ability to manage executive relationships and discussions (VP/CxO) - Must have exceptional English and German (Ideally experience with swiss-german speaking accounts is a big plus) written and verbal communications skills - Demonstrated experience being a Subject Matter Expert (SME) for Dynatrace technologies, methodologies, frameworks, and 3rd party technologies related to Dynatrace - Willingness to learn new technologies and resolve complex technical issues - Professional Level Dynatrace certification (or get certification within six months) - Two or more industry-relevant Associate Level certifications (AWS, Azure, k8s, …) - Strong technical understanding and experience in SaaS industry - Knowledge and experience with one or more of the following technologies related to Dynatrace: Cloud/new stack technologies such as OpenStack, OpenShift, AWS, Azure, Google Cloud, Cloud Foundry, Kubernetes, SAP, etc. - Web and application server technologies such as Apache, IIS, WebSphere, WebLogic, and JBoss Server/Server-side technologies such as Java Servlets, PHP, HTML, CSS, JavaScript, and Ajax - Mobile application technologies such as iOS and Android Webkit DevOps toolchain applications such as Ansible, Jenkins, Chef, Puppet, etc. - CMDB/ITSM Technologies/platforms such as ServiceNow and BMC - Must be customer service oriented and believe in teamwork, collaboration, adaptability & Initiative - Demonstrable success in thinking strategically and executing tactically while providing consistent and high customer satisfaction and retention levels in a fast-paced environment Why you will love being a Dynatracer - Dynatrace is a leader in unified observability and security. - We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. - Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. - The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences. - Over 50% of the Fortune 100 companies are current customers of Dynatrace. Compensation and Rewards - We offer attractive compensation packages and stock purchase options with numerous benefits and advantages.