Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Customer Success, Payments External Title Posting: Director, Customer Success, Payments Internal Title: Director, Customer Success Overview Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Delivering with excellence for our customers is of the utmost priority, and we are expanding our Advisors Customer Success team to achieve this goal. This team plays a crucial role in ensuring our customers achieve their desired outcomes while maximizing the value of our products and services. Customer Success (CS) boosts Customer Lifetime Value, increases renewals and adoption, reduces support tickets, improves product feedback, builds advocacy for B2B marketing, and generates qualified sales leads. This team works collaboratively with cross-functional partners to address customer needs, develop tailored strategies that enhance customer satisfaction and retention, and build customer advocacy. Key outcomes of the CS team's work will be enhanced customer value, net retention rate (NRR) of revenue, qualified leads for value expansion and feedback for product and process improvements. By focusing on proactive engagement and personalized service, the Services Customer Success team fosters long-term relationships and contributes to the overall growth and safety of the Mastercard ecosystem. Responsibilities Customer success plays a pivotal part in ensuring that customers achieve their desired outcomes while maximizing the value of Mastercard's products and services. As a Customer Success Director, your primary areas of responsibility include: 1) People Management, 2) Operational Management 3) Product Launch Coordination, and 4) Customer Engagement. As a People Manager, you support a team of Customer Success Managers to grow into best-in-class Customer Success talent via coaching and training. This includes assessing and developing their skills, managing their performance and career development, and creating the conditions for success in their role and in their career at Mastercard. This is a people-oriented role that requires extensive experience in building and executing learning plans, collecting and providing feedback, performance evaluation and performance management, preparing and justifying promotions and overall career management. Being part of a delivery organization, you act as an Operational Manager, working in close alignment with the Services Customer Success Center of Excellence on implementing new processes and continuous improvement of the current state to ensure high adoption, transparent performance measurement, and outcome achievement from the team. Coordinating Product launches in the Region: working hand in hand with the Regional Customer Success Leadership team, Network Services, and Regional Product Owners to define, implement, and report on the launch plan for new products. This includes internal and external communication plans, internal enablement, customer training, usage and adoption monitoring and value quantification. Customer Engagement, as a senior Customer Success professional, build robust customer partnerships by deeply understanding their business needs and actively managing customer health and value realization throughout the network product launch and post-sale phases. You proactively identify opportunities to optimize customer outcomes, aiming to drive greater value and support their strategic objectives through Mastercard's products. In this capacity, you clearly articulate key performance indicators related to cost, performance, and optimization, providing actionable insights to help customers achieve measurable improvements and ensure alignment with their priorities. All About You:• Enthusiastic manager of talent who builds, energizes and unlocks the potential of a diverse high performing team, nurtures a winning and inclusive culture, and a focus on development at the individual and team level• Advanced experience working with both large and emerging Technology, Financial Services, Acquirers/Processors, Service Providers, and/or digital platform partners• Knowledge and understanding of payments technology and application of that knowledge to address customer/market needs• Successful track record of identifying "next opportunity" for customers to partner with Mastercard to further enhance the strength and value of the partnership for both parties• Successful record in developing and implementing sustainable customer success strategies that align with the organization's goals • Extensive experience in analyzing customer metrics and leveraging data to drive customer success initiatives that contribute to mutual profitability and growth• Highly skilled at leveraging insights from market analysis, customer engagements, and identified opportunities to inform strategic decisions, drive innovation, and sustain competitive advantage• Experience in creative thinking and development of innovative solutions to complex customer challenges• Demonstrated experience building and maintaining relationships with the ability to create followership by generating value with key stakeholders across the organization• Advanced ability to translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner• Eligible to work in Australia for long term Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Your role at DynatraceAs a Senior Customer Success Engineer, you will be responsible for building and maintaining post-sales relationships with Dynatrace’s strategic customers. You will serve as a trusted advisor, ensuring the successful deployment and adoption of all Dynatrace products. Customers hold CSE's in high regard as experts and rely on you to guide them through ways of obtaining the greatest value from their Dynatrace solutions. These duties will also expand into partnering with other CSE’s and customers to ensure success with Dynatrace Solutions. Responsibilities and duties: - Constantly go above and beyond to serve our customers and be a shining, standard-setting example of our Core Values - Provide advice and guidance as the subject matter expert to ensure successful ongoing usage, adoption of the product, and foster growth of the customer’s footprint - Be the customer’s advocate by knowing their goals and use cases, then suggesting process changes, product adoption, configuration, and additional features to meet their requirements - Function as a frontline technical resource for “best practice” and informal customer questions - Engage and review with customer support as a customer advocate to ensure speedy resolution of customer issues - Participate and prepare for Monthly and Quarterly Business Reviews with customers - Maintain current functional and technical knowledge of Dynatrace products and services - Help to document best practices in developing and using Dynatrace - Partners with support engineers, PM, and R&D to help customers and account teams to speed resolution. They must help, communicate, escalate and advocate on behalf of the customer. - Provides insight, advice, and ‘street credibility’ with technical teams to understand technical issues and possible workarounds. - Helps customers and account teams to understand support ticket trends/themes to be used to develop success plans, enablement advice, etc. - Has deep understanding of customers’ infrastructure, architecture, and business/regulatory requirements to speed up resolution. What will help you succeedEducation: - Bachelor's degree in Computer Science, Information Technology, or equivalent work experience - Work experience 4+ years of experience - Experience working with large enterprise customers, including executive leadership - Demonstrated ability in leadership, mentorship, and organizational behavior - A track record of going above and beyond for your team and customers - Ability to manage executive relationships and discussions (VP/CxO) - Must have exceptional English and German (Ideally experience with swiss-german speaking accounts is a big plus) written and verbal communications skills - Demonstrated experience being a Subject Matter Expert (SME) for Dynatrace technologies, methodologies, frameworks, and 3rd party technologies related to Dynatrace - Willingness to learn new technologies and resolve complex technical issues - Professional Level Dynatrace certification (or get certification within six months) - Two or more industry-relevant Associate Level certifications (AWS, Azure, k8s, …) - Strong technical understanding and experience in SaaS industry - Knowledge and experience with one or more of the following technologies related to Dynatrace: Cloud/new stack technologies such as OpenStack, OpenShift, AWS, Azure, Google Cloud, Cloud Foundry, Kubernetes, SAP, etc. - Web and application server technologies such as Apache, IIS, WebSphere, WebLogic, and JBoss Server/Server-side technologies such as Java Servlets, PHP, HTML, CSS, JavaScript, and Ajax - Mobile application technologies such as iOS and Android Webkit DevOps toolchain applications such as Ansible, Jenkins, Chef, Puppet, etc. - CMDB/ITSM Technologies/platforms such as ServiceNow and BMC - Must be customer service oriented and believe in teamwork, collaboration, adaptability & Initiative - Demonstrable success in thinking strategically and executing tactically while providing consistent and high customer satisfaction and retention levels in a fast-paced environment Why you will love being a Dynatracer - Dynatrace is a leader in unified observability and security. - We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. - Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. - The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences. - Over 50% of the Fortune 100 companies are current customers of Dynatrace. Compensation and Rewards - We offer attractive compensation packages and stock purchase options with numerous benefits and advantages.

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. About the Position The D&A Clinical Product Liaison (CPL) in Digital & Automation at Siemens Healthineers works closely with customer-facing teams to enhance customer retention, satisfaction, and growth. The CPL is a clinical subject matter expert for designated Clinical and Efficiency products, providing clinical and analytical support to both customers and the Customer Excellence team. This individual acts as the main point of contact between Clinical & Efficiency Product Managers, ensuring effective communication, sharing product updates, and facilitating internal education to empower the Customer Excellence team. Collaboration with Customer Success Managers (CSMs) and Customer Engagement Managers (CEMs) helps uncover opportunities for Siemens solutions, while the CPL stays informed about trends in healthcare and radiology. The CPL oversees and improves the customer engagement process for teamplay, focusing on customer adoption, retention, success stories, and reference ability. Responsibilities include gathering and prioritizing customer feedback, communicating improvement opportunities, and maintaining a consistent positive experience for customers. This role is responsible for ensuring customers achieve and recognize measurable value from their use of our software solutions by driving improved usage, adoption, and integration into both clinical and administrative workflows. Additionally, the CPL acts as an internal product leader—supporting, mentoring, and developing the Customer Engagement Managers to build and maintain proficiency in the teamplay suite.About the Position The D&A Clinical Product Liaison (CPL) in Digital & Automation at Siemens Healthineers works closely with customer-facing teams to enhance customer retention, satisfaction, and growth. The CPL is a clinical subject matter expert for designated Clinical and Efficiency products, providing clinical and analytical support to both customers and the Customer Excellence team. This individual acts as the main point of contact between Clinical & Efficiency Product Managers, ensuring effective communication, sharing product updates, and facilitating internal education to empower the Customer Excellence team. Collaboration with Customer Success Managers (CSMs) and Customer Engagement Managers (CEMs) helps uncover opportunities for Siemens solutions, while the CPL stays informed about trends in healthcare and radiology. The CPL oversees and improves the customer engagement process for teamplay, focusing on customer adoption, retention, success stories, and reference ability. Responsibilities include gathering and prioritizing customer feedback, communicating improvement opportunities, and maintaining a consistent positive experience for customers. This role is responsible for ensuring customers achieve and recognize measurable value from their use of our software solutions by driving improved usage, adoption, and integration into both clinical and administrative workflows. Additionally, the CPL acts as an internal product leader—supporting, mentoring, and developing the Customer Engagement Managers to build and maintain proficiency in the teamplay suite. Responsibilities - Build strong relationships with the Customer Excellence team and serve as the main contact for Clinical & Efficiency Product Managers. - Communicate clearly, escalate product issues promptly, and keep documentation up to date. - Develop training modules and support post-sale adoption of products. - Advocate for customer needs, share best practices, and assist with QBRs and reporting. - Identify risks and suggest mitigation strategies. - Promote new features and articulate workflow best practices to customers and the Customer Engagement team. - Ensure customers are achieving value from clinical and efficiency D&A products by optimizing usage. - Align software with customer goals and address any adoption gaps or workflow opportunities. - Work with Customer Excellence to drive growth and expansion. - Develop customer success stories for business references. - Gather and relay customer feedback to improve processes. - Promote centralized data practices for accurate reporting. - Create materials and resources for the Customer Excellence team. Competencies & Capabilities - Strong ability to identify, prioritize, and resolve customer and internal issues with accountability. - Skilled in communication and collaboration across organizational boundaries in a matrix environment. - Excellent documentation skills with attention to detail; capable of performing root cause analysis. - Deep understanding of radiology and procedural workflows. - Self-motivated and adaptable in a fast-paced, evolving healthcare environment. - Results-oriented with strong problem-solving and conflict resolution skills. - Entrepreneurial mindset with a passion for customer success and Digital & Automation excellence. - Able to prioritize effectively in a complex, multi-tasking environment. - Experienced in managing challenging customer situations with a structured, customer-focused approach. - Skilled in data analytics and visualization software; experience with QlikSense is a plus. - Solid foundational knowledge of relational database principles. - Ability to understand and apply SQL. Experience & Education - 10+ years in a customer-facing role within diagnostic medical imaging. - BS/BA in business or healthcare, or equivalent education and experience. - Radiology workflow experience required. - Strong knowledge of medical terminology. - Experience with process improvement and Voice of the Customer initiatives preferred. - Familiarity with Project Management or SCRUM methodologies is a plus. - Data analysis experience is optional but recommended. Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. To find out more about Siemens Healthineers businesses, please visit our company page here. The base pay range for this position is: $119,920 - $164,890 Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time. Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law: Applicants and employees are protected under Federal law from discrimination. To learn more, click here. Reasonable Accommodations: Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at peopleconnectvendorsnam.func@siemens-healthineers.com. Please note HR People Connect People Contact Center will not have visibility of your application or interview status. California Privacy Notice: California residents have the right to receive additional notices about their personal information. To learn more, click here. Export Control: “A successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.” Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started. Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site. To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.

Quick Overview Location: Remote - International Schedule: Monday–Friday, U.S. Business Hours (EST/CST/PST) Salary: $1,250/month → $1,500 after 90 days Employment Type: Full-Time, Long-Term Who We Are At ScaleSource, we connect professionals around the world with full-time remote opportunities inside U.S.-based companies. Our goal is simple. We build long-term teams. Every role we open is designed for someone to become a real part of a company’s day-to-day operations, not just temporary support. We look for people who want stability, growth, and a place where their work actually matters. What We Are Actually Looking For Here is what the best candidates for this role have in common: they describe customers as people they are responsible for, not tickets they process. They track their own follow-ups without being told to. They have de-escalated a difficult call without needing a manager. And when asked how many outbound contacts they made per day, they give a real number. This Is Not the Right Role If… This is not for you if you have only handled inbound calls reactively. It is not for you if your definition of follow-up is sending one email and waiting. And it is not for you if you need daily instructions to know what to work on.