Case Manager
Location
Serbia
Posted
77 days ago
Salary
0
Seniority
Senior
Job Description
Case Manager
Xometry Europe
• Take actions to improve on-time delivery, quality, and customer satisfaction. • Track and monitor the progress of multiple customer orders and partner jobs. • Provide excellent customer and partner service through relationship-building, partnership creation, and timely order updates. • Apply technical knowledge (or leverage subject matter experts) on manufacturing design and production to ensure timely job delivery. • Understand supplier capabilities and execute supplier oversight, including phone assessments, schedule creation, quality reviews, and corrective actions. • Assess the impact of manufactured part rejections and communicate with suppliers and customers to resolve issues. • Manage customer complaints resulting in product replacements. • Report status, risks, and recovery efforts for troubled orders and jobs.
Job Requirements
- Prior project management, supply chain, and customer service experience.
- Minimum of 3 years of relevant experience, preferably in manufacturing or operations.
- Ability to perform root cause analysis and identify solutions to complex problems.
Benefits
- Remote full-time job.
- Fixed rate depending on the career level.
- Corporate Laptop.
- Free corporate language courses.
- Ability to grow and develop your career.
- Salary reviews and other benefits.
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