Job Closed
This listing is no longer active.
Based in Indiana, Franciscan Health is one of the Midwest's largest Catholic healthcare systems. Founded in 1876, the nonprofit organization was named one of Tr
ITSM Platform Change Manager
Location
United States
Posted
77 days ago
Salary
$4.5K - $6.2K / hour
Seniority
Lead
Job Description
ITSM Platform Change Manager
Franciscan Health
• Own and govern assigned ITSM processes by ensuring alignment with organizational standards, risk tolerance, and service objectives. • Serve as the escalation point and process authority during high-impact scenarios such as emergency changes. • Facilitate key governance forums – including CABs, PIRs, and process reviews – while representing the process in audits and leadership discussions to maintain consistency, accountability, and operational integrity. • Lead the design and re-engineering of assigned ITSM processes by defining current state and future state workflows, establishing process standards, controls, integration points, and governance requirements aligned with ITIL and organizational objectives. • Translate business, clinical, and operational needs into clear process and workflow designs; and ensuring strong alignment across interconnected practices such as Incident, Change, Problem, Request, Release, Knowledge, and Application Portfolio Management to maintain consistency and process maturity across the ITSM landscape. • Define business and process requirements for workflow enhancements, automation, and reporting within the service management platform
Job Requirements
- High School Diploma/GED required
- Bachelor's Degree required
- In lieu of degree, 10 years of experience required
- 5 years ITSM with ownership of two core IT Service Management or IT operation processes (Incident, Change, Request, Problem, Knowledge, APM, SAM, CMDB or ITOM) required
- 3 years Cross-functional coordination with Ops, Application Teams, and Service Desk to improve service reliability and customer outcomes preferred
- 2 years Governance facilitation (e.g. driving CAB, conducting process reviews, addressing audit findings) preferred
- ServiceNow Certified System Administrator course preferred
- Information Technology Infrastructure Library (ITIL) course preferred
- ServiceNow Suite Data course: CMDB and CSDM preferred
- Lean Six Sigma - Yellow Belt preferred
- Certified System Administrator - ServiceNow preferred
- Information Technology Infrastructure Library (ITIL) - AXELOS preferred
Benefits
- comprehensive benefit offerings
Related Guides
Related Categories
Related Job Pages
More Manager Jobs
Diversity and Inclusion Manager
Instasks App platformInstasks App is a Professional Concierge Service. The app provides top-tiered professionals and clients with an online platform. Our unique approach to building an App is to give the client and the provider instant bookings and an easy process of all services. Providers receive custom requests for their specialized skills. The app takes care of all invoicing between client and provider with a detailed invoice. We track providers' locations for the client's en route to any job. We created a portal platform to guide you in listing your professions. The platform provides you with schedules, invoicing and credit card processing as part of the enhanced technology. Clients will have a choice to give the providers reviews and star ratings to ensure our elite services when booking on our app. Our mission is to help all providers strive to achieve their financial and independent goals. Opportunities to providers over the age of 18 and, by law, over the age of 21 for any tasks serving liquor.
Role Description We are looking for a Diversity and Inclusion Manager to cultivate a supportive and inclusive work environment for all our employees. Diversity and Inclusion Manager responsibilities include: - Crafting fair company policies. - Implementing inclusion programs. - Applying objective hiring procedures. To be successful in this role, you should have experience in HR and knowledge of human rights legislation. You will ensure we provide equal opportunities to all candidates and employees regardless of their protected characteristics. Qualifications - Work experience as an HR Manager, HR Consultant or similar role. - Hands-on experience designing company policies like anti-discrimination and equal employment opportunity. - Good knowledge of labour and human rights legislation. - Participation in seminars about diversity in the workplace is a plus. - Excellent communication skills. - Leadership skills. - BSc in Human Resources, Organizational Psychology or relevant field. Requirements - Design company policies that reinforce diversity in the workplace, address all kinds of harassment and protect minority groups and women. - Train hiring managers and HR staff on how to select, manage, evaluate and retain diverse employees. - Revise and update all communication on our website, social media pages, job descriptions and internal documents to ensure we use non-discriminatory language. - Review our selection criteria to verify they’re objective and strictly job-related. - Recommend benefits packages that cater to all employees. - Measure and forecast diversity metrics. - Act as a consultant to underrepresented groups and make sure all voices are heard. - Organize training to boost employees’ communication abilities and team spirit. - Represent our company at various career events (like job fairs). - Ensure compliance with state or country regulations on diversity and equity. Benefits - Opportunity to work in a supportive and inclusive environment. - Professional development through training and seminars. - Flexible work arrangements.
Channel Manager (m/w/d)
Jedox GmbHJedox ist ein globales Softwareunternehmen mit Hauptsitz in Freiburg, das Organisationen dabei unterstützt, Planung, Reporting und Analyse effizienter und smarter zu gestalten. Als OneTeam arbeiten wir international, innovativ und kundenorientiert daran, Unternehmen mit intuitiven Lösungen zu empowern.
Was ist Jedox? Bei Jedox unterstützen wir Unternehmen dabei besser zu planen. Unsere Enterprise-Performance-Management-(EPM)-Software ermöglicht es Finanz-, Vertriebs- und anderen Fachabteilungen, Budgetierungen, Forecasts und Datenanalysen in einer einzigen intuitiven Plattform durchzuführen. Als Leader im Gartner® Magic Quadrant™ für Finanzplanungssoftware setzen wir Maßstäbe in Innovation und Kundenerfolg. Unsere Mission? Komplexe Planungsprozesse in #Superplännen zu verwandeln – jene großartigen Momente, in denen alles genau so eintritt, wie man es sich vorgestellt hat. Deine Aufgaben Als Channel Manager bist Du verantwortlich für den Aufbau, die Pflege und die Weiterentwicklung strategischer Partnerschaften. Ziel ist es, gemeinsam mit Partnern Umsatzwachstum zu erzielen, Co-Selling-Initiativen voranzutreiben und die Marktpräsenz des Unternehmens zu stärken. - Partnerakquisition und -entwicklung: Identifikation neuer strategischer Partner und Ausbau bestehender Beziehungen. - Go-to-Market-Strategien: Entwicklung und Umsetzung gemeinsamer Vertriebs- und Marketinginitiativen. - Co-Selling & Pipeline Management: Unterstützung der Partner bei der Generierung von Leads und Opportunities. - Enablement: Schulung und Unterstützung der Partner in Bezug auf Produkte, Lösungen und im Vertrieb. - Performance-Monitoring: Analyse von KPIs, Erstellung von Reports und Ableitung von Maßnahmen zur Optimierung. - Stakeholder-Management: Enge Zusammenarbeit mit internen Teams (Sales, Marketing, Produktmanagement). Dein Profil - Mindestens 3 Jahre Erfahrung im Partner-Management im SaaS Umfeld - Fundierte Branchenkenntnisse - im Bereich EPM, BI oder ERP - Verhandlungsstärke, strukturierte Arbeitsweise, effektive und zielorientierte Kommunikation - Fähigkeit, komplexe Sachverhalte einfach zu kommunizieren - Strategisches Denken und Fähigkeit komplexe Beziehungen zu managen - Hohe Eigenmotivation und Hands-on-Mentalität - Deutsch als Muttersprache und verhandlungssicheres Englisch Was dich bei uns erwartet Transparenzhinweis: Einsatz von Künstlicher Intelligenz Als technologieorientiertes Unternehmen setzt Jedox innovative Lösungen – einschließlich KI – ein, um unsere Prozesse kontinuierlich zu verbessern. Im Recruiting kann uns KI dabei unterstützen, Bewerbungen zu sichten und zu strukturieren. Sie ersetzt jedoch niemals menschliche Entscheidungen, sondern hilft uns dabei, Bias zu reduzieren und eine konsistente Candidate Experience sicherzustellen. Deine Bewerbung wird immer von echten Menschen geprüft. Wenn du mehr über den Prozess erfahren möchtest, besuche gerne die Website unseres Partners HiPeople. Dort findest du Informationen zu den Datenschutzrichtlinien sowie den aktuellsten Sicherheitsprüfungen. So erhältst du vollständige Transparenz darüber, wie deine Daten geschützt und verarbeitet werden. Natürlich kannst du dich bei Fragen jederzeit direkt an uns wenden.
Medical Science Liaison
Alnylam PharmaceuticalsWe are the leader in RNAi therapeutics – a revolutionary approach with the potential to transform the lives of people with rare and common diseases. Built on Nobel Prize-winning science, Alnylam has delivered the breakthroughs that made RNAi therapeutics possible and are just at the beginning of what’s possible. Our deep pipeline, late-stage programs, and bold vision reflect our core values: fierce innovation, passion for excellence, purposeful urgency, open culture and commitment to people. We're proud to be a globally recognized top employer, where an authentic, inclusive culture and breakthrough thinking fuel one another.
This role is considered [[custWorkplaceType]]. Overview The Medical Science Liaison is a senior field-based scientific and clinical expert responsible for leading and executing field medical activities that support the Medical Affairs strategies for marketed products and/or development compounds. The Associate Director, Medical Science Liaison leverages deep clinical knowledge and field expertise along with business acumen and strategic vision to identify and communicate scientific trends and inform medical strategy in the healthcare environment. They engage in peer mentoring across the Field team and are sought out by peers and colleagues to inform the medical strategy with identified market and healthcare trends. The Associate Director, Medical Science Liaison will deeply understand the external healthcare environment and data gaps related to the disease area or product; gather field intelligence, identify and communicate key insights to internal colleagues; and fulfill stakeholder information needs by communicating appropriate details of therapeutic area and product/compound. The ideal candidate will possess an understanding of rare and prevalent diseases development and a strong track record of scientific strategy, cross-functional collaboration and business acumen, with a passion for advancing patient care and scientific communication. Key Responsibilities KOL Management & Field Insights - Lead the identification and engagement of medical experts and key opinion leaders (KOLs) in relevant therapeutic areas in their region, building and maintaining robust peer-to-peer relationships to support Alnylam’s scientific objectives, build awareness and ensure proper product use, and report insights and emerging clinical trends. - Gather, analyze, and communicate high-level field intelligence and actionable insights to inform internal strategy and decision-making. - Represent the field medical perspective in cross-functional teams, contributing to the development of strategic and tactical plans and materials Scientific Exchange & Education - Deliver advanced, fair-balanced scientific and medical education to healthcare professionals (HCPs), both proactively and in response to requests, ensuring compliance with national laws, regulations, and industry codes. - Lead regional group meetings and organize regional symposia and events - Assist the headquarters medical affairs team in the development of national advisory boards, national symposia and publication plans - Support the review of promotional and educational materials in collaboration with Medical Affairs and Commercial teams. - Lead scientific support at conferences, congresses, and key meetings, representing Alnylam as a senior medical expert. - Report adverse events in due time according to company policy Research & Evidence Generation - Identify and facilitate investigator-initiated study (IIS) opportunities, acting as the primary conduit between investigators and Alnylam. - Support clinical trial activities, including patient recruitment and site engagement, in alignment with global and local strategies. Team Development & Mentorship - Mentor and coach MSL colleagues, fostering a culture of scientific excellence, best practice sharing, and continuous professional development. - Act as a subject matter expert on all aspects of the MSL role, driving process improvements and innovation within the team. - Maintain a high level of expertise in the evolving scientific / therapeutic area and in competitor medicines Compliance & Ethics - Ensure full compliance with Alnylam’s Ethics, Compliance, and internal policies, as well as all applicable external regulations. - Report adverse events and product complaints in accordance with company policy and regulatory requirements. Collaboration & Stakeholder Engagement - Work closely with Key Account Managers, Commercial colleagues, and office-based Medical Affairs teams to ensure strategies are patient-focused and medically appropriate. - Serve as a liaison to professional organizations, disease state advocacy groups, and patient support foundations. Qualifications - Advanced degree in medical/natural sciences (MD, PharmD, PhD, or equivalent) required. - A proven track record as an MSL or in a similar medical affairs role within the healthcare industry is a required - Experience in Rare Disease or Cardiology preferred - Demonstrated strategic leadership and ability to influence at multiple organizational levels. - Proven expertise in scientific exchange and KOL management - Outstanding interpersonal, communication, and presentation skills. - Strong analytical skills and ability to synthesize complex scientific and market data. - Experience working in a highly matrixed, cross-functional environment. - High ethical standards and commitment to compliance. - Fluent in English and German. - Trained in the reporting of adverse events - Experience with literature review, synthesis and analysis - Experience in public presentation required - Time and territory management skills required - Ability to organize and prioritize own work schedule - Prior experience in managing a frequent travel schedule - Willingness to travel extensively (50 –60%), including overnight travel as required. About Alnylam: Alnylam Pharmaceuticals (Nasdaq: ALNY) has led the translation of RNA interference (RNAi) into a whole new class of innovative medicines with the potential to transform the lives of people afflicted with rare and more prevalent diseases. Based on Nobel Prize-winning science, RNAi therapeutics represent a powerful, clinically validated approach to treating diseases at their genetic source by “interfering” with mRNA that cause or contribute to disease. Since our founding in 2002, Alnylam has led the RNAi Revolution and continues to turn scientific possibility into reality. Our culture: Our people-first culture is guided by our core values: fiercely innovative, open culture, purposeful urgency, passion for excellence, and commitment to people, and these values influence how we work and the business decisions we make. Thanks to feedback from our employees over the years, we’ve been fortunate to be named a top employer around the world. Alnylam is extremely proud to have been recognized as one of Science Magazine’s Top Biopharma Employers, one of America's Most Responsible Companies for 2024 by Newsweek, a Fast Company Best Workplace for Innovators, and a Great Place to Work in Canada, France, Italy, Spain, Switzerland, and UK – among others. At Alnylam, we commit to an inclusive recruitment process and equal employment opportunity. We are dedicated to building an environment where employees can feel that they belong, can bring their authentic selves to work, and achieve to their full potential. By empowering employees to embrace their unique differences at work, our business grows stronger with advanced and original thinking, allowing us to bring groundbreaking medicines to patients.
cFocus Software seeks a POA&M Manager / Sr. ISSO to join our program supporting Housing and Urban Development (HUD). This position is remote. This position requires a Public Trust clearance. Qualifications: - Bachelor’s degree in Cybersecurity, Information Technology, or related field. - 10+ years of experience in ISSO, cybersecurity compliance, or risk management roles. - Experience managing POA&Ms in federal environments. - Strong knowledge of NIST RMF, FISMA, and federal compliance frameworks. Duties: - Develop, manage, and maintain POA&Ms for audit findings, vulnerabilities, and security deficiencies. - Track remediation activities from identification through closure, ensuring accountability and timeliness. - Coordinate with system owners, engineers, SOC teams, and stakeholders to resolve POA&M items. - Review and validate corrective actions to ensure effectiveness and compliance with federal standards. - Support audit activities by documenting findings, preparing responses, and maintaining audit evidence repositories. - Track and manage Notice of Findings and Recommendations (NFRs) and ensure remediation is documented and completed. - Maintain POA&M tracking within systems such as ServiceNow and audit tracking platforms. - Provide regular reporting on POA&M status, risk posture, overdue items, and remediation trends. - Develop and maintain audit dashboards and reports reflecting compliance status and remediation progress. - Support risk acceptance processes and coordinate documentation for residual risk decisions. - Ensure POA&Ms align with NIST RMF, FISMA, and federal cybersecurity mandates. - Participate in continuous monitoring activities, including vulnerability management and control assessments. - Assist in preparation and execution of FISMA and financial system audits. - Serve as a liaison between auditors and technical teams to ensure timely and accurate responses. - Conduct follow-up assessments to validate sustained compliance after remediation efforts.


