Xometry Europe

• Analyzing incoming 3D CAD part design for Injection Molding, other tooling technologies; • Check Injection Molding Design for Manufacturing (DFM) reports and challenge manufacturer’s technical solutions; • Communicate with external customers via video calls and explain DFM reports/gather feedback and discuss technical solutions with manufacturers across Europe and Asia; • To optimize part 3D CAD design and improve part design feasibility issues, if necessary; • Participate in meetings to fix quality claims for Injection Molding, High Pressure Die Casting, other tooling technologies together with a cross-functional team and external customers; • Attend pre-sales meetings with Sales Team and external customers via video-calls, support technical questions/answers for potential projects.

• Analyzing incoming 3D CAD part design for Injection Molding, other tooling technologies; • Check Injection Molding Design for Manufacturing (DFM) reports and challenge manufacturer’s technical solutions; • Communicate with external customers via video calls and explain DFM reports/gather feedback and discuss technical solutions with manufacturers across Europe and Asia; • To optimize part 3D CAD design and improve part design feasibility issues, if necessary; • Participate in meetings to fix quality claims for Injection Molding, High Pressure Die Casting, other tooling technologies together with a cross-functional team and external customers; • Attend pre-sales meetings with Sales Team and external customers via video-calls, support technical questions/answers for potential projects.

• The main goal of this position is to develop repetitive and stable sales in specific industry/geography by establishing and maintaining contact with customers - market leaders and smaller players in such industries as machine building, robotics, automotive electronics etc. • Further goals include supporting company development with process improvement suggestions, new ideas and innovation proposals. • Quantitative goal is achieving individual sales targets with assigned pools of English and Swedish, Danish, Norvegian speaking customers. • Working with the incoming flow of warm leads, supporting them and developing relations with them. • Acquiring new customers. • Development of opportunity pipeline in specific industry and/or geography. • Management of sales cycle - from initial customer contact and enquiry to the order receiving and ensuring the repetitive orders flow. • Maintaining customer contact at all stages of the project and being the primary contact point for your customers. • Regular and punctual reflection of the sales process in the CRM system.

• The main goal of this position is to develop repetitive and stable sales in specific industry/geography by establishing and maintaining contact with customers - market leaders and smaller players in such industries as machine building, robotics, automotive electronics etc. We look for the best practices in sales and account management. • Further goals include supporting company development with process improvement suggestions, new ideas and innovation proposals. • Quantitative goal is achieving individual sales targets with assigned pools of English and Swedish, Danish, Norvegian speaking customers. • Working with the incoming flow of warm leads, supporting them and developing relations with them. • Acquiring new customers. • Development of opportunity pipeline in specific industry and/or geography. • Management of sales cycle - from initial customer contact and enquiry to the order receiving and ensuring the repetitive orders flow. • Maintaining customer contact at all stages of the project and being the primary contact point for your customers. • Regular and punctual reflection of the sales process in the CRM system.

• Manage daily office operations, including deliveries, front desk responsibilities, and coordination with visitors and service providers • Oversee office suppliers and contractors such as cleaning, maintenance, safety, and waste collection • Liaise with the landlord on office-related matters • Monitor office supplies, stationery, and equipment, and place orders as needed • Purchase office furniture and equipment on an ad hoc basis • Maintain kitchen and common areas, including ordering groceries and managing stock levels • Ensure availability of hygiene and restroom supplies • Handle procurement requests via Amazon and other platforms • Coordinate packing, labeling, and shipping of samples • Manage company car operations, including maintenance, servicing, insurance, and refueling • Handle deliveries and resolve logistics issues with suppliers such as orders, returns, and replacements • Manage SIM card procurement and distribution for employees • Collect and process invoices related to office operations and contracts • Upload and reconcile receipts in expense management systems such as Moss and Navan • Support bonus calculation processes for the sales team • Handle bonus-related queries and reporting • Organize team events, including booking hotels, travel, restaurants, and activities • Coordinate in-office events such as team lunches, client visits, and company events • Support exhibitions and marketing events, including logistics and materials management • Arrange business travel and accommodation for employees and executives • Support onboarding of new employees, including office orientation, access setup, and equipment coordination • Assist employees with office setup, including SIM cards, access cards, and keys • Provide ongoing administrative and operational support • Assist with visa application processes • Provide dedicated support to senior leadership, primarily at Sales Director or executive level • Manage calendars, meetings, and scheduling • Coordinate travel, agendas, and communication with internal and external stakeholders • Organize town halls, Q&A sessions, and executive communications • Handle ad hoc administrative and strategic tasks

• Handle incoming customer calls, emails, and messages promptly and professionally. • Solve customer issues directly or escalate to the relevant internal teams when necessary. • Maintain accurate documentation in internal CRM and support systems. • Track customer requests, follow up on pending issues, and ensure timely resolution. • Collaborate with internal teams to support process improvements and problem-solving. • Contribute to the continuous enhancement of customer service quality. • Achieve results and meet service-level expectations despite challenges.

• Manage and resolve customer and partner claims across multiple categories • Register, review, and resolve claims including logistics, service quality, billing, product issues, and contractual claims • Validate claim eligibility and collect supporting documentation • Drive claims to resolution within defined SLAs • Coordinate physical and non-physical returns • Act as a single point of contact for claim-related topics • Collaborate with cross-functional teams including Logistics, Finance, Sales, Legal, and Production • Ensure correct financial handling of claims

Role Description We are looking for a detail-oriented Returns & Claims Associate to manage and resolve customer and partner claims across the business. This role covers a broad range of claim types, including logistics issues, service quality disputes, billing discrepancies, product-related claims, and contractual exceptions. The position plays a key role in ensuring fair, timely, and policy-compliant claim resolution, while maintaining high standards of communication, documentation, and continuous process improvement. Key Responsibilities - Claims Management (All Claim Types) - Register, review, and resolve customer and partner claims across multiple categories: - Logistics (loss, damage, delays) - Service quality and SLA breaches - Billing, pricing, and invoice disputes - Product or order-related issues - Contractual and exception-based claims - Validate claim eligibility based on internal policies, contracts, and business rules - Collect, review, and assess supporting documentation - Drive claims to resolution within defined SLAs - Returns Management - Coordinate physical and non-physical returns where applicable - Validate return requests and approvals - Track return status and ensure accurate system updates - Align with warehouses, suppliers, and internal teams as required - Internal & External Coordination - Act as a single point of contact for all claim-related topics - Collaborate closely with Logistics, Finance, Sales, Legal, and Production teams - Coordinate with external partners and vendors when needed - Escalate complex or high-risk claims in a structured and timely manner - Financial & Data Accuracy - Ensure correct financial handling of claims, including credits, refunds, and reimbursements - Support Finance teams with reconciliations and audits - Maintain accurate and complete records in ERP and related systems - Reporting & Continuous Improvement - Track and analyze claim volumes, root causes, resolution times, and outcomes - Identify recurring issues and propose preventive or corrective actions - Support process standardization, optimization, and automation initiatives - Contribute to the continuous improvement of policies and internal guidelines - Customer & Partner Communication - Provide clear, timely, and professional updates on claim status and outcomes - Handle sensitive or escalated cases with a solution-oriented mindset - Balance customer satisfaction with contractual and business requirements Qualifications - Excellent French language skills (both written and spoken) are required for effective communication with clients, partners, and internal teams - Excellent English language skills (both written and spoken) - 2-3+ years of experience in claims management, operations, customer operations, finance operations, or dispute resolution - Strong analytical and problem-solving skills - High attention to detail and a structured working style - Ability to manage multiple claim types and priorities in parallel - Clear written and verbal communication skills Nice to Have - Experience in marketplaces, platforms, or B2B environments - Exposure to contracts, SLAs, or policy-driven decision-making - Experience working with ERP, CRM, or ticketing tools - Data literacy and basic reporting skills Benefits - Remote work flexibility - Company-provided laptop and tools to set you up for success - Language learning support – improve or learn new languages - Collaborative and supportive team environment - Professional growth and development opportunities, including training and skill enhancement - Corporate events and team-building activities

• Build, test, and deploy marketing, transactional, and automated emails while ensuring high quality, brand consistency, and responsiveness. • Work with existing templates, modules, and design systems while creating new email components when required. • Produce and adapt other lifecycle communications, including in-app banners, pop-ups, and similar user-facing messages. • Write, edit, and adapt email and lifecycle message copy in clear, natural English. • Support localisation processes and prepare content for different regions and languages. • Conduct end-to-end quality assurance before launch, including checks for layout, formatting, links, calls-to-action, personalisation, dynamic content, tracking implementation, and rendering across devices and email clients. • Prepare campaigns for scheduling and deployment, ensuring accuracy and launch readiness. • Support A/B testing initiatives, including subject lines, content variations, send times, layouts, and creative elements. • Monitor campaign performance metrics and provide practical recommendations for continuous improvement. • Collaborate closely with Design, CRM, Marketing, and Regional teams to transform briefs into production-ready lifecycle campaigns.

• Receiving and processing customer requests, drawing up a technical and commercial proposal together with technologists, preparing documents. • Sending requests for quotation to the partners, getting the offer and drawing up the offer to the customer. • Most of the steps are done according to the script, but you need to be ready to solve non-standard situations. • Willingness to systematize your work, to take part in setting tasks for automating the processes of preliminary assessment of client requests. • Good knowledge of Russian and English, another language is a big plus. • IT enthusiast, ready to master and use modern technologies and software (we constantly interact and work on the basis of cloud solutions - CRM systems, Slack, Zoom, cloud documents, etc.). • Sociability, willingness to actively communicate with people in different countries. • Willingness to work in a fast-growing business atmosphere.