Role Description Medical Record Coordinators organize and maintain health information in paper files and electronic systems. In this position, you check data for accuracy, record information, and keep electronic databases up-to-date. Some of the data you manage includes patient information, medical histories, physician exams, test results, treatments, and services provided. In addition to clerical duties, you often consult with healthcare professionals to ensure accurate information. You must also follow best practices for security and patient confidentiality. - Appropriately and accurately pulls records for patient care, quality reviews, and audits in a timely manner - Observe confidentiality and safeguard all patient-related information - Responsible for coordinating the release of medical information to insurance companies, lawyers, and state and federal agencies - Responsible for processing subpoenas and court orders at the direction of the Medical Compliance Officer - Review policies and procedures as necessary - Verify authorizations per Orchid Health policy and procedures and state and federal laws - Receive electronic Medical Records Request through our EHR system (Athena) - Keep abreast with new regulations in both federal and state laws concerning medical records/privacy/security - Maintain a good working relationship with Orchid Health team members - Adhere to Orchid Health requirements, policies, and standards - Request outside records for all clinic sites - Work with the data team to complete quality measure chart audits Qualifications - Minimum of 1 year of previous healthcare experience working with medical records - Knowledge of health information management services (Athena knowledge is a plus) - High school graduate or equivalent - Basic computer knowledge - Ability to determine appropriate course of action in more complex situations - Ability to work independently, exercise creativity, be attentive to detail, and maintain a positive attitude - Skilled in managing multiple and simultaneous responsibilities and prioritizing the scheduling of work - Ability to complete work assignments accurately and on time - Able to communicate effectively, both orally and in writing - Capable of handling difficult situations involving patients, physicians, or others professionally - You possess genuine empathy and the desire to empower patients to reach their health goals - You have a team player attitude and show consistent professionalism - You enjoy building relationships by listening well, asking questions, and helping patients - You show compassion every day when dealing with patients - You support your team and recognize them when they go above and beyond Requirements - Work schedule: Monday – Friday / 8:00am - 5:00pm *must be located in Oregon* Benefits - Medical, Dental, & Vision – Orchid pays monthly premiums at 100% for team members and at least 50% for their dependents for base medical and dental plans - $1,000/year Wellness Benefit - for things that make you happy! - 401(k) with a company match and financial planning and wellness resources available at no cost - A Continuing Education / Continuing Medical Education budget for all team members - An Employee Assistance Program (EAP) that provides mental health support, financial planning, and lifestyle training opportunities, at no cost to employees - 128 hours of PTO per year, annually front-loaded with tenure-based increases - 40 hours of paid inclement weather and emergency closure leave, annually front-loaded - 8 paid holidays, plus your birthday off! - Free care at our clinics for team members and their families - And more! - *Team members are eligible for benefits on the first of the month following 30 days of employment. Work Environment While in the clinic, team members may be exposed to viruses, disease, and infection from patients and specimens in the working environment. Team members may be required to work for extended periods of time at a computer. Team members use standard office equipment, such as computers, phones, and e-fax. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard. The employee is frequently required to sit for extended periods of time. Specific vision abilities required by this job include close vision requirements due to computer work. Computer work is required for remote positions. Light to moderate lifting may be required. Travel A minimum of 1-2 clinic visits per year, plus in-person meetings and events as needed. Employment Offer Contingencies Job offers are contingent upon the successful completion of a background check and drug screening. AAP/EEO Statement It is the policy of Orchid Health to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Orchid Health will provide reasonable accommodations for qualified individuals with disabilities.

• Advanced Cloud Security Assessment: Conduct in-depth security assessments across Azure, M365, Entra ID, and AWS environments, utilizing advanced security tools to evaluate cloud configurations, data protection strategies, and access controls. Analyze and mitigate risks by identifying misconfigurations, data exposures, and security weaknesses specific to cloud infrastructure. • Cloud Engineering and Architecture Design: Design and implement secure cloud architectures tailored to clients’ specific business needs across Azure, M365, and AWS environments. Develop and optimize infrastructure to ensure security, scalability, and resilience, integrating security controls throughout the architecture to protect data and minimize attack surfaces. • Risk Detection and Vulnerability Management: Detect and remediate vulnerabilities within cloud security architectures, such as Identity and Access Management (IAM), MFA, M365 weaknesses, unsecured endpoints, and data loss risks. Utilize both manual techniques and automation to uncover hidden risks and enhance data protection of client environments. • Data Classification, Management, and DLP Implementation: Assess, Design, and implement data classification and Data Loss Prevention (DLP) strategies across Microsoft, AWS, and on-premises environments to protect sensitive data and ensure compliance. Assist clients in categorizing and managing data according to sensitivity, regulatory requirements, and business needs, applying DLP policies to prevent unauthorized access and data leaks. • Strategic Threat Simulation: Develop and execute cloud-focused threat simulations to evaluate clients’ defenses against advanced cyberattacks. Utilize Microsoft and AWS security tools, as well as OSINT techniques, to simulate real-world cyber threats and identify potential attack vectors within cloud and hybrid environments. • Detailed Security Reporting: Prepare comprehensive reports detailing identified vulnerabilities, potential exploitation methods, and prioritized remediation recommendations. Clearly communicate risks and mitigation strategies related to Azure, M365, Entra ID, and AWS to support informed decision-making by clients and stakeholders. • Technical Insight Communication: Translate complex cloud security findings into actionable insights. Document and present advanced cloud-specific vulnerabilities and their implications, equipping clients with the knowledge and providing a roadmap to strengthen their security posture to align with regulatory requirements. • Remediation Guidance and Implementation: Provide expert guidance to clients, turning security recommendations into actionable plans. Support the implementation of security best practices, identity management, access controls, and DLP strategies within Microsoft and AWS environments to enhance overall security. • Continuous Skill Development and Certifications: Stay updated on certifications, emerging cloud security threats, vulnerabilities, and best practices, with a particular focus on Zero Trust architecture. Deepen knowledge of Microsoft and AWS security solutions to deliver cutting-edge security strategies to clients.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA As a Network Security Engineer (L1) at NTT DATA, you will be the first point of contact for our clients, ensuring their IT infrastructure and systems remain operational. You will proactively identify, investigate, and resolve technical incidents and problems, focusing on first-line support for standard and low-complexity incidents and service requests. Your aim? To ensure zero missed service level agreement conditions. Every day, you will monitor client infrastructure and solutions, identifying problems and errors before or as they occur. You will dive deep into first-line incidents assigned to you, pinpointing the root causes, and providing telephonic, ITSM ticket or chat support to our clients when they need it most. Maintenance activities, such as patching and configuration changes, will be part of your routine, ensuring the smooth operation of client systems. You will work across two or more technology domains, such as Cloud, Security, Networking, Applications, or Collaboration. Your day may include updating existing knowledge articles or creating new ones, seeking opportunities for work optimization, and supporting project work as needed. Additionally, you will contribute to disaster recovery functions and tests, ensuring our clients' DATA is safe and sound. This role requires to be available to work on shifts and during public holidays and/or weekends. Shift changes are made seamless with your careful handovers, ensuring service continuity. You will report and escalate incidents when necessary and strive for efficient, comprehensive resolutions of incidents and requests. With each interaction, you will aim to provide a positive client experience, placing their needs at the forefront of all you do. To thrive in this role, you need to have: - Entry-level experience with troubleshooting and support in security, network, DATA centre, systems, or storage within a medium to large ICT organization. - Basic knowledge of management agents, redundancy concepts, and ITIL processes. - Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sop’s. - Try to resolve as many tickets as possible using available Knowledge articles or provided Sop’s. - Good understanding of using ITSM tools. - Skill in planning activities and projects in advance and adapting to changing circumstances. - A client-centric approach, understanding their requirements and ensuring a positive experience throughout their journey. - Ability to communicate and work across different cultures and social groups. - Proficiency in active listening techniques and refraining from interrupting. - A positive outlook at work, even in pressurized environments. Key Responsibilities: - Monitors client infrastructure and solutions, mainly with CISCO but also Juniper, Palo Alto, Aruba and Fortinet. - Identifies problems and errors prior to or when they occur. - Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. - Investigates first line incidents assigned and identifies the root cause of incidents and problems. - Provides telephonic or chat support to clients when required. - Schedules maintenance activity windows for patching and configuration changes. - Follows the required handover procedures for shift changes to ensure service continuity. - Reports and escalates incidents where necessary. - Ensures the efficient and comprehensive resolutions of incidents and requests. - Updates existing knowledge articles or create new ones. - Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. - May also contribute to / support on project work as and when required. - May work on implementing and delivering disaster recovery functions and tests. - Performs any other related task as required. Knowledge and Attributes: - Ability to communicate and work across different cultures and social groups. - Ability to plan activities and projects well in advance and takes into account possible changing circumstances. - Ability to maintain a positive outlook at work. - Ability to work well in a pressurized environment. - Ability to work hard and put in longer hours when it is necessary. - Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. - Ability to adapt to changing circumstances. - Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: - Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience) - Nice to have: CCNA and/or CCNA Security. - Nice to have: experience with Service Now and/or Logic Monitor. - English: Fluent (Mandatory). Required experience: - Entry-level experience with troubleshooting and providing the support required in security / network/ DATA center/ systems/ storage administration and monitoring Services within a medium to large ICT organization. - Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Security, Network, DATA Centre, Telephony, etc.). - Basic knowledge of ITIL processes. Workplace type: Remote Working About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Third parties fraudulently posing as NTT DATA recruiters NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.

Position: Junior Network & Security Engineer (24/7) Job Description: Centred in the UK (and now growing globally and in Poland) is our Global Support Centre, where it will be your job to provide technical support via email/telephone to our global customers, using your initiative to help customers with their issues. The role involves a combination of both technical and administrative work, requiring you to assist customers with fault-finding, but also handle incoming calls and emails, log and manage incidents and continue to progress ongoing issues out of local office hours, working with other shift engineers, on-call teams and managing vendor escalations where necessary. You will help to deliver our range of technical support services and investigate issues that arise. You will need to handle incoming support requests for customers, logging and troubleshooting cases as required to resolve issues. You will collaborate with colleagues and senior engineers to investigate issues on a variety of different products from numerous vendors. This can be very interesting as you will learn how different businesses deploy equipment and develop your understanding of the wider industry. A large part of our service involves coordination of hardware replacement for devices/components which have failed. You will be required to work with both internal teams and external partners to ensure that this is completed correctly and on time. What will we do for you? For over 15 years we have trained our engineering team to be able to cope with interesting, complex and diverse technical issues from small companies though to large enterprise corporations. We believe in supporting engineers in their training with industry-recognized qualifications, as they prepare to work directly with our customers. Engineers are developed in all aspects of the role from customer services skills and specific vendor certifications and with a team of experienced engineers on hand to help; so, you’ll never be without guidance, and you won’t be thrown in at the deep end, as we will support you from day 1. We have an established training program to help you develop practical skills and experience in a range of technologies. We will tailor your development to your skill set, and we will ensure that we hone your technical, customer service and professional skills. Who are we looking for? It would be common for a suitable candidate to have a degree or similar qualification in Computer Science, Network Engineering or Security, however other industry certifications such as Cisco/Juniper are also acceptable. We also welcome applications from candidates with appropriate experience who can demonstrate their technical abilities. The ideal candidate would be passionate about networking, security, Linux and all things technical. We are also looking for people who are naturally empathetic, quick to read a situation and determined to solve problems, so analytical skills and methodical attention to detail are also desired. Skills/Experience Required: - Understanding of TCP/IP, routing, switching and related protocols, network environments and topologies. - Display a thorough understanding of basic networking protocols. - Ability to acquire skills and develop quickly is essential. - Ability to cope under pressure and prioritise work accordingly is essential. - Be articulate, clearly spoken and able to deliver telephone support in a friendly & professional manner. - Be a team player, ability to work both within a team and individually. - Ability to solve problems. - English and Polish language fluency required. The following would be an advantage: - Previous experience with one of the following technologies will be an asset: Check Point, Blue Coat/Symantec/Broadcom, F5, NetApp, Palo Alto, Fortinet - Additional European language skills that are highly desirable include German, French and Spanish Hours of Work - You must be willing and able to partake in a continental shift pattern covering days and nights including weekends and public holidays. - 12-hour shifts, organised in four-day blocks (2xDay shift, 2xNight shift), each block separated by a four-day rest period. - Occasional requests for additional overtime shifts to cover holiday and sickness. Who are we? At Arrow ECS we are at the forefront of new internet security technology, providing businesses with technical expertise from our 24x7 Global Support Centre. In short, we are a support help desk, working 24x7 with many of the largest security products on the market. As a company we sell, install and maintain customer’s software and hardware solutions such as firewalls, antivirus, web filtering, virtual infrastructures, network traffic load balancers to name a few. Our customers can range from small businesses through to some of the biggest companies in the world. We work with these customers to ensure that their IT infrastructure is, fast, reliable, secure and most importantly working well for their needs. #LI-MS1 Location: PL-Poland - Remote Time Type: Full time Job Category: Engineering and Technology