Blue Mantis

• Resolve problems reported to the call center by phone or web tickets. • Provide first-level contact and problem resolution for customer issues. • Provide timely communication on service ticket status and resolution. • Assist Level I technicians with escalated issues. • Update and maintain Help Desk Documentation and knowledgebase articles. • Review and update Help Desk documentation as assigned. • Review and create KB articles. • Other functions as directed by management. • Answer phone calls entered into the call center by the SLA. Resolve or escalated as needed. • Acknowledge and work on incoming Help Desk web tickets by the SLA guidelines. Resolve or escalate as needed. • Work on tickets escalated by Level I engineers. • Create tickets and return calls to customer within the timeframe stipulated in the standard SLA. • Quickly and effectively communicate with customers within the SLA timeframe. • Work with vendor to resolve issues as required. • Configure/image desktops or laptops as needed. • Continually update and improve customer network documentation. • Continuously improve upon technical skills sets within assigned areas of expertise. • Continuously improve upon soft skill sets required to deliver outstanding customer service in a fast paced environment. • Regular, predictable and punctual attendance. May occasionally need to work on holidays.

• Own the architecture, configuration, and governance of the Power Platform environment. • Ensure proper management of environments, including managed environments and Data Loss Prevention (DLP) policies. • Define and enforce Application Lifecycle Management (ALM) standards across all solutions. • Implement governance frameworks using the Power Platform Center of Excellence (CoE) toolkit. • Ensure alignment with enterprise security, compliance, and data governance standards. • Design and build Power Apps, Power Automate workflows, and Copilot-based solutions to meet business requirements. • Develop scalable solutions leveraging Dataverse and enterprise data models. • Enable AI-driven capabilities using Copilot Studio and AI Builder where appropriate. • Integrate Power Platform solutions with Microsoft 365, Azure services, and third-party systems using APIs and connectors. • Design and implement CI/CD pipelines and deployment strategies aligned to DevOps best practices. • Manage solution packaging, releases, and promotion across multiple environments. • Monitor performance, scalability, and reliability of deployed applications and automation solutions. • Provide advanced troubleshooting and support for production issues within the Power Platform environment. • Partner with business stakeholders to gather requirements and translate them into technical solutions. • Enable citizen developers through guided self-service development while maintaining governance guardrails.

• Partner with Account Executives to support new business, renewals, and expansion opportunities. • Prepare, manage, and deliver accurate quotes for hardware, software, subscriptions, and services. • Assist with opportunity management, deal tracking, and sales documentation in CRM systems. • Support deal registration, pricing approvals, and vendor programs as required. • Work with technology vendors (e.g., Cisco, HPE, Dell, Lenovo, Microsoft, etc.) to obtain pricing, availability, and product information • Identify suitable product alternatives for discontinued or constrained items • Track lead times, supply chain constraints, and communicate updates to sales teams and customers • Communicate professionally with customers via email and phone regarding quotes, renewals, licensing, and order status • Coordinate with Operations, Finance, and Sales Operations to ensure smooth order fulfillment

• Lead, motivate, and develop a high-performing sales team. • Set clear objectives and performance expectations for the sales directors. • Uplevel performance management and related disciplines across the organization. • Conduct regular performance reviews and implement development plans for each sales director, and ensure best practices related to team and customer management are being practiced. • Represent Blue Mantis Sales at an executive level across the ecosystem – customers, prospects, and partners. • Develop and execute a comprehensive sales strategy to achieve and exceed the assigned sales targets across lines of business and GTM practice disciplines. • Monitor market trends and competitors to identify opportunities and threats. • Work closely with executive leadership to establish growth plans and transparently communicate progress against those plans. • Closely monitor top customer activities, top pipeline opportunities, performance across business lines, revenue & GP performance across business lines, and new account penetration success. • Ensure operational excellence relative to forecast and pipeline management within SFDC. • Manage the sales budget and ensure efficient allocation of resources, and monitor T&E to ensure alignment with budget and corporate policy across the Sales organization. • Implement and monitor sales metrics to measure team @ AE performance and effectiveness. • Meet and exceed assigned quarterly targets. • Develop an effective hiring plan to contribute to exceeding sales targets in line with EBIDTA expectations. • Collaborate internally, balancing strategic initiatives and tactical execution on a quarterly basis. • Communicate effectively with the executive team, providing regular updates on sales performance, market conditions, and help needed. • Establish a regular communication cadence with the Sales organization.

• Work as a cloud customer success manager to provide FinOps services to a dedicated customer base. • Act as a subject matter expert on cloud billing & licensing models. • Resolve complex customer requests or complaints. • Apply best practice processes/procedures associated with onboarding, provisioning, tools, reporting and escalations.

• Conduct customer business reviews that are focused on cloud utilization and identifying and sharing cost optimization opportunities. • Build and maintain a trusted advisor relationship with our customers. • Maintain comprehensive documentation of checklists, procedures, processes, and policies to support compliant and best-practice deployment and utilization of cloud resources. • Define, measure and monitor KPIs and SLAs that lead to high customer satisfaction. • Own the post-sales relationship

Microsoft Cloud Security Consultant - Remote US Only Department: Blue Mantis Employment Type: Full Time Location: Remote Description Are you ready to elevate your cybersecurity career to new heights while enjoying the flexibility of remote work? We are seeking an experienced Cloud Security Consultant with a specialized focus on conducting Microsoft Security Assessments for the following Microsoft Applications such as Microsoft Azure, Microsoft 365 (M365), Entra ID, Sentinel, and the Defender suite of products. Security solutions should include the Defender Suite of products. so they don't just think purview. This also includes a comprehensive knowledge of the full suite of Microsoft Security solutions such as Microsoft Purview including Cloud Security and Data Loss Prevention (DLP). In this role, you will work closely with clients to assess their cloud security posture, recommend and implement improvements, and ensure compliance with industry standards. Your deep understanding of Azure, M365, Entra ID, and other Microsoft security tools will allow you to provide holistic security guidance and solutions that safeguard critical data, prevent unauthorized access, and optimize cloud security operations. So, if you're ready to make your mark in the ever-exciting world of cybersecurity, if you're driven to push boundaries and pioneer novel solutions, and if you're seeking a role that transcends the ordinary, then we invite you to join us on this exhilarating journey at Blue Mantis. Key Responsibilities - Advanced Cloud Security Assessment: Conduct in-depth security assessments across Azure, M365, Entra ID, utilizing advanced security tools to evaluate cloud configurations, data protection strategies, and access controls. Analyze and mitigate risks by identifying misconfigurations, data exposures, and security weaknesses specific to cloud infrastructure. - Cloud Engineering and Architecture Design: Design and implement secure cloud architectures tailored to clients’ specific business needs across Azure, M365. Develop and optimize infrastructure to ensure security, scalability, and resilience, integrating security controls throughout the architecture to protect data and minimize attack surfaces. - Risk Detection and Vulnerability Management: Detect and remediate vulnerabilities within cloud security architectures, such as Identity and Access Management (IAM), MFA, M365 weaknesses, unsecured endpoints, and data loss risks. Utilize both manual techniques and automation to uncover hidden risks and enhance data protection of client environments. - Data Classification, Management, and DLP Implementation: Assess, Design, and implement data classification and Data Loss Prevention (DLP) strategies across Microsoft, and on-premises environments to protect sensitive data and ensure compliance. Assist clients in categorizing and managing data according to sensitivity, regulatory requirements, and business needs, applying DLP policies to prevent unauthorized access and data leaks. - Strategic Threat Simulation: Develop and execute cloud-focused threat simulations to evaluate clients’ defenses against advanced cyberattacks. Utilize Microsoft and security tools, as well as OSINT techniques, to simulate real-world cyber threats and identify potential attack vectors within cloud and hybrid environments. - Detailed Security Reporting: Prepare comprehensive reports detailing identified vulnerabilities, potential exploitation methods, and prioritized remediation recommendations. Clearly communicate risks and mitigation strategies related to Azure, M365, Entra ID, to support informed decision-making by clients and stakeholders. - Technical Insight Communication: Translate complex cloud security findings into actionable insights. Document and present advanced cloud-specific vulnerabilities and their implications, equipping clients with the knowledge and providing a roadmap to strengthen their security posture to align with regulatory requirements. - Remediation Guidance and Implementation: Provide expert guidance to clients, turning security recommendations into actionable plans. Support the implementation of security best practices, identity management, access controls, and DLP strategies within Microsoft environments to enhance overall security. - Continuous Skill Development and Certifications: Stay updated on certifications, emerging cloud security threats, vulnerabilities, and best practices, with a particular focus on Zero Trust architecture. Deepen knowledge of Microsoft security solutions to deliver cutting-edge security strategies to clients. Skills, Knowledge & Expertise - 3-5 years of experience in cloud security, with a focus on Microsoft Azure, M365. - Deep understanding of Microsoft Entra ID, Azure AD, Microsoft Defender Suite, Microsoft Sentinel, and DLP strategies. - Experience conducting security assessments, risk analysis, and remediation in M365, Azure. - Relevant certifications such as Microsoft AZ-500, MS-500, SC-100, SC-200, SC-400, and industry standards like CISSP, or CCSP is a plus. - Bachelor’s degree in Computer Science, Information Security or a related field. - Uphold ethical standards, ensuring engagements and client interactions are conducted with the utmost integrity. Maintain strict confidentiality, showcasing the company's dedication to ethical excellence. - This role delves into the heart of technical mastery, harnessing tools, and techniques to uncover vulnerabilities that may elude casual observers. Your skills will not only enhance our clients' defenses but will also contribute to the advancement of clients cybersecurity programs. Blue Mantis is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic. Agencies/3 Parties may not solicit to any employee of Blue Mantis. Any candidate information received from any Agency/3 Party will be considered a gift and property of Blue Mantis, unless the Agency/3 Party is an Authorized Vendor of Blue Mantis with an up-to-date Blue Mantis Contract in hand signed by Blue Mantis Talent Acquisition. No payment will be made to any Agency/3 Party who is not an Authorized Vendor, nor has specific approval in writing from Blue Mantis Talent Acquisition to engage in recruitment efforts for Blue Mantis. At this time we have no interest in onboarding any new staffing partners.

Microsoft Cloud Security Consultant - Remote US Only Department: Blue Mantis Employment Type: Full Time Location: Remote Description Are you ready to elevate your cybersecurity career to new heights while enjoying the flexibility of remote work? We are seeking an experienced Cloud Security Consultant with a specialized focus on conducting Microsoft Security Assessments for the following Microsoft Applications such as Microsoft Azure, Microsoft 365 (M365), Entra ID, Sentinel, and the Defender suite of products. Security solutions should include the Defender Suite of products. so they don't just think purview. This also includes a comprehensive knowledge of the full suite of Microsoft Security solutions such as Microsoft Purview including Cloud Security and Data Loss Prevention (DLP). In this role, you will work closely with clients to assess their cloud security posture, recommend and implement improvements, and ensure compliance with industry standards. Your deep understanding of Azure, M365, Entra ID, and other Microsoft security tools will allow you to provide holistic security guidance and solutions that safeguard critical data, prevent unauthorized access, and optimize cloud security operations. So, if you're ready to make your mark in the ever-exciting world of cybersecurity, if you're driven to push boundaries and pioneer novel solutions, and if you're seeking a role that transcends the ordinary, then we invite you to join us on this exhilarating journey at Blue Mantis. Key Responsibilities - Advanced Cloud Security Assessment: Conduct in-depth security assessments across Azure, M365, Entra ID, utilizing advanced security tools to evaluate cloud configurations, data protection strategies, and access controls. Analyze and mitigate risks by identifying misconfigurations, data exposures, and security weaknesses specific to cloud infrastructure. - Cloud Engineering and Architecture Design: Design and implement secure cloud architectures tailored to clients’ specific business needs across Azure, M365. Develop and optimize infrastructure to ensure security, scalability, and resilience, integrating security controls throughout the architecture to protect data and minimize attack surfaces. - Risk Detection and Vulnerability Management: Detect and remediate vulnerabilities within cloud security architectures, such as Identity and Access Management (IAM), MFA, M365 weaknesses, unsecured endpoints, and data loss risks. Utilize both manual techniques and automation to uncover hidden risks and enhance data protection of client environments. - Data Classification, Management, and DLP Implementation: Assess, Design, and implement data classification and Data Loss Prevention (DLP) strategies across Microsoft, and on-premises environments to protect sensitive data and ensure compliance. Assist clients in categorizing and managing data according to sensitivity, regulatory requirements, and business needs, applying DLP policies to prevent unauthorized access and data leaks. - Strategic Threat Simulation: Develop and execute cloud-focused threat simulations to evaluate clients’ defenses against advanced cyberattacks. Utilize Microsoft and security tools, as well as OSINT techniques, to simulate real-world cyber threats and identify potential attack vectors within cloud and hybrid environments. - Detailed Security Reporting: Prepare comprehensive reports detailing identified vulnerabilities, potential exploitation methods, and prioritized remediation recommendations. Clearly communicate risks and mitigation strategies related to Azure, M365, Entra ID, to support informed decision-making by clients and stakeholders. - Technical Insight Communication: Translate complex cloud security findings into actionable insights. Document and present advanced cloud-specific vulnerabilities and their implications, equipping clients with the knowledge and providing a roadmap to strengthen their security posture to align with regulatory requirements. - Remediation Guidance and Implementation: Provide expert guidance to clients, turning security recommendations into actionable plans. Support the implementation of security best practices, identity management, access controls, and DLP strategies within Microsoft environments to enhance overall security. - Continuous Skill Development and Certifications: Stay updated on certifications, emerging cloud security threats, vulnerabilities, and best practices, with a particular focus on Zero Trust architecture. Deepen knowledge of Microsoft security solutions to deliver cutting-edge security strategies to clients. Skills, Knowledge & Expertise - 3-5 years of experience in cloud security, with a focus on Microsoft Azure, M365. - Deep understanding of Microsoft Entra ID, Azure AD, Microsoft Defender Suite, Microsoft Sentinel, and DLP strategies. - Experience conducting security assessments, risk analysis, and remediation in M365, Azure. - Relevant certifications such as Microsoft AZ-500, MS-500, SC-100, SC-200, SC-400, and industry standards like CISSP, or CCSP is a plus. - Bachelor’s degree in Computer Science, Information Security or a related field. - Uphold ethical standards, ensuring engagements and client interactions are conducted with the utmost integrity. Maintain strict confidentiality, showcasing the company's dedication to ethical excellence. - This role delves into the heart of technical mastery, harnessing tools, and techniques to uncover vulnerabilities that may elude casual observers. Your skills will not only enhance our clients' defenses but will also contribute to the advancement of clients cybersecurity programs. Blue Mantis is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic. Agencies/3 Parties may not solicit to any employee of Blue Mantis. Any candidate information received from any Agency/3 Party will be considered a gift and property of Blue Mantis, unless the Agency/3 Party is an Authorized Vendor of Blue Mantis with an up-to-date Blue Mantis Contract in hand signed by Blue Mantis Talent Acquisition. No payment will be made to any Agency/3 Party who is not an Authorized Vendor, nor has specific approval in writing from Blue Mantis Talent Acquisition to engage in recruitment efforts for Blue Mantis. At this time we have no interest in onboarding any new staffing partners.

• As a Presales Enterprise Architect, focus on customer's overall IT architecture at a strategic level. • Propose and develop solutions that will address enterprise-wide projects. • Design scalable, flexible, and cost-effective architectures that align with client needs. • Collaborate with practice managers, principals, and leaders to harmonize strategic roadmaps. • Evangelize and promote Blue Mantis at customer, industry, and symposium events as a highly proficient public speaker.

• Resolve problems reported to the service desk by phone or web tickets • Provide first-level contact and problem resolution for customer issues • Provide timely communication on ticket status and resolution. • Answer phone calls received by the call center by the SLA. • Resolve or escalate issue as needed. • Acknowledge and work on incoming Help Desk web tickets by the set SLA, resolve or escalate as needed. • Quickly and effectively communicate with customers within the set SLA. • Work with vendor to resolve issues when required. • Continuously improve upon technical skills sets within assigned areas of expertise. • Continuously improve upon soft skill sets required to deliver outstanding customer service in a fast-paced environment. • Regular, predictable and punctual attendance. • May occasionally need to work on holidays or weekends.