• Lead the architectural definition of distributed services and Serverless solutions on AWS, promoting a structure that enables iterative, autonomous, and scalable development. • Create experimentation environments to investigate and document the use of emerging technologies and creative solutions for complex problems. • Ensure product stability and performance through a culture of continuous monitoring and the use of operational data. • Lead incident resolution and the construction of action plans (both short-term mitigations and long-term fixes) within your domain and across peer teams. • Ensure the evolution and security of CI/CD pipelines (GitHub Actions), ensuring frequent and safe deliveries. • Manage the lifecycle of process improvements, technical debt, and security updates (vulnerability remediation), linking outcomes to product objectives. • Promote and guide the team in engineering best practices (Code Review, Pair Programming, Clean Code, and Unit/Integration/Performance Testing), elevating technical standards and ensuring security by design. • Act as a bridge between business needs and technical feasibility, translating complex challenges into scalable solutions. • Influence the team's tactical planning to ensure achievement of the department's and organization's strategic objectives. • Identify technical and behavioral gaps in the team, mentoring developers and fostering an environment of continuous feedback, respect, and collaboration. • Communicate effectively with diverse audiences, ensuring clarity on technical and non-technical topics.

About the Company: Octave is a modern behavioral health practice creating a new standard for care delivery that’s both high-quality and accessible. With in-person and virtual clinics in multiple states, the company offers evidence-based individual, couples, and family therapy, while pioneering relationships with payers to make care more affordable through insurance. By raising the bar on how care is delivered and how providers are supported, we are building a sustainable system that values equity, affordability, and effectiveness. About the Role: The Sr. Engineer I - Backend plays a key role in designing, building, and maintaining robust, scalable systems that support clients seeking care, providers delivering care, and the operational infrastructure that enables them. As a senior member of our growing team, you will work remotely, leveraging Python (Django/FastAPI), gRPC, and GraphQL to architect and implement backend services, streamline operations, and maintain integrations with a variety of partners. You will take ownership of significant features or subsystems, influence technical decisions, mentor peers, and help shape best practices across the team, all while contributing to mission-driven work in the healthcare space. Responsibilities Include: - Technical skills: - Design, develop, and implement scalable and robust backend systems and APIs using Python. - Optimize database schemas, queries, and overall performance while maintaining security and data integrity. - Lead debugging, profiling, and monitoring of backend services, proactively identifying and addressing issues before they impact users. - Participate in technical design and architecture discussions, making well-reasoned tradeoffs for system performance, scalability, and maintainability without guidance. - Drive adoption of best practices for testing, code quality, documentation, and observability across backend systems. - Own features or subsystems end-to-end, from design through deployment and monitoring, ensuring robust, maintainable implementations. - Produce clean, readable, and well-tested code, making thoughtful decisions about when to add comments versus relying on self-documenting patterns. - Serve as a subject-matter expert in a portion of the backend domain, providing guidance, code review, and mentorship to other engineers. - Teamwork: - Collaborate closely with product managers, engineers, and cross-functional teams to translate requirements into scalable backend solutions. - Partner with frontend and other teams to ensure seamless integration and high-quality delivery of full-stack features. - Mentor and support engineers through pairing, design reviews, and technical guidance. - Proactively surface risks, ambiguities, or technical limitations in project requirements, contributing to early course correction. - Communicate effectively, clearly, and concisely with both technical and non-technical stakeholders. - Contribute to team practices, processes, and documentation to improve efficiency and knowledge sharing. Qualifications: - Minimum of 5 years of experience building robust and scalable backend applications. - Experience with infrastructure-as-code and continuous deployment in production. - Experience working with healthcare, healthcare technology, and clinical staff, or other regulated industries. - Proficiency with gRPC, Protobuf, and other modern API protocols, including designing and integrating services across distributed systems. - Experience with relational database systems like PostgreSQL or MySQL. - Experience integrating and synchronizing data with third party APIs. - Experience with continuous delivery and troubleshooting production code. - Deep expertise in Python and at least one major web framework, with experience designing, building, and maintaining production-grade applications. - Proven track record deploying and operating enterprise Python applications in production, with a focus on reliability, scalability, and maintainability. - Strong commitment to writing high-quality, well-tested, and readable code, with a habit of improving codebases and processes over time. - Proficiency in debugging, monitoring, and optimizing systems, and the ability to make thoughtful architectural decisions in complex domains. - Excellent collaboration and communication skills, able to partner with engineers, clinical staff, and operations teams to solve open-ended problems and deliver impactful solutions. - Passion for mission-driven work, with an interest in applying engineering skills to improve healthcare systems and outcomes. - Experience mentoring or guiding peers, providing technical leadership, and helping the team adopt best practices and thoughtful processes. - Ability to take ownership of significant features or subsystems, drive them to completion, and proactively identify opportunities for improvement. Octave's Company Values: The below values drive our day-to-day operations. - We’re human beings first. We operate with empathy and kindness – with our clients, with our collaborators, and with ourselves. - People deserve better than status quo. We’re willing to tackle the intractable problems, no matter how big, because someone should. We ask big questions, we craft big solutions, and we challenge ourselves and others to make it happen. - No bystanders. No stars. No tourists. Each person has been selected to be here, and with that comes a responsibility to bring your expertise, share your ideas, and help make this company better. - Partnership paves the path ahead. We don’t operate in a silo, internally or externally. To transform the system, we believe in working with others to create something bigger, better, and stronger. - Quality is crucial at scale. Quality is core to our business, and we refuse to sacrifice it as we grow. - Progress is a process. In the pursuit of progress, we iterate, reflect, learn, adjust – and always leave things better than we found them. - There are people behind every data point. We recognize that numbers tell only one part of the story, and we also do the work to understand impacts at the individual level. Physical Requirements: - Prolonged periods sitting at a desk and working on a computer. - Must be able to frequently communicate with others through virtual meeting applications such as Zoom and Google Meet. - Must be able to observe and communicate information on company provided laptop. - Move up to 10 pounds on occasion. - Must be eligible to work in the United States without sponsorship now or in the future. Compensation: Octave is committed to pay equity. To maintain our commitment to pay equity, Octave will follow Pay Transparency regulations on all open job postings. Current Pay Transparency laws require companies to include a position's salary or hourly wage range (not including bonuses or equity-based compensation) in any internal or external job posting. This requirement extends to job postings published by a third party at an employer's request. Octave will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Octave’s legal duty to furnish information. Starting pay for qualified applicants will depend on a combination of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is set forth below and this range may be modified in the future. The salary range for Geo 1 (all states, excluding those in Geo 2 or Geo 3, and D.C.) is $142,600 - $153,100. The salary range for Geo 2 (CO, HI, MD, RI) is $156,900 - $168,400. The salary range for Geo 3 (AK, CA, CT, MA, NJ, NY, WA) is $164,000 - $176,000. All zones are eligible for equity in the form of stock options. Additionally, this position is eligible for the following benefits: company sponsored life insurance, disability and AD&D plans. Voluntary benefits such as 401k retirement, medical, dental, vision, FSA, HSA, dependent care and commuter/parking options are also available. Octave offers generous Paid Time Off as well as paid parental leave benefits. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. #LI- How We Use Technology in Hiring: As part of our hiring process, we may use technology tools, including AI-supported systems, to assist with reviewing applications or documenting interviews. These tools are designed to support our team, not replace human judgment, and final hiring decisions are always made by our team. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. DNI Application Instructions: Please complete the following application. Please note that the U.S. Equal Opportunity Employment Information questions below are used for the purposes of EEOC reporting and are optional to complete. Octave is unable to change these questions and we acknowledge that many of the U.S. Equal Opportunity Employment Information questions are not inclusive or affirming of all aspects of cultural identity. Octave is committed to an inclusive workplace environment, and this information will not inform how we approach hiring or employment.

Company Description Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world. What more do we need to truly be unstoppable? Perhaps, that is you! Who we are: Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology. Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started! With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow. Job Description The Opportunity: We, at Flywire, are seeking a Payment Experience Associate I. Payment Experience roles at Flywire are not your typical ‘support’ roles. As the first point of contact at Flywire, you will be equipped with broad knowledge of Flywire's core business capabilities, which alongside your positive attitude and the support of our amazing global team, allows you to troubleshoot any aspect of our payer’s problems. As part of this role, you will be the first person customers connect with Flywire who guides them through their payment process. You will liaise closely with all departments in a fast-paced environment where growth and change are the norm. A Payment Experience Associate is a problem-solver, who is excited to be a part of a spirited team and is a knowledge expert to solve complex payment inquiries. You're highly skilled at uncovering customers' needs, then following through with enlightening solutions. Resilience, curiosity, cultural awareness, and empathy are key traits, as your day-to-day will be filled with communicating internationally. The role offers a strong base to build a career within Flywire. You will - Develop a substantial understanding of the company’s products, services, and policies to provide accurate, efficient and personalized solutions to Flywire users. - Address complex customers' questions and concerns by phone, chat, email or any applicable contact channels with speed, professionalism and empathy. Be a brand ambassador and make a positive first impression of Flywire. - Carry out proactive payer outreach, as needed, to support the completion of a booking or the resolution of an issue. - Solve complex payment problems utilizing different software tools and collaborating closely with team members and other departments. - Conduct daily follow-up with previously unresolved requests. - Handle escalations from Associate I, ensuring customer satisfaction. - Collect feedback to better understand payment issues and payer trends - be the voice of the payer within Flywire escalating insight to the senior members. - Stay updated on new product features, updates, and company policies to provide accurate and current information to customers. - Be inspired to take initiative in new projects that contribute to the greater success of the business. - Support in training new team members as needed and guide Associate I in best practices. - Be highly flexible and open to change in job responsibilities, processes, and procedures as the company grows and evolves. - Take on new responsibilities and adapt to shifts in customer needs and company goals with a positive and proactive attitude. - Have fun while working hard with a goal-oriented team. Qualifications Here’s What We’re Looking For: General - Business proficiency in English. - 3 years of experience in customer support, a background in banking or payments is a plus. - Ability to work flexible hours, including weekends and public holidays, when there is business needs. Communication - Experience communicating with a global customer base and/or demonstrate an empathetic and cultural-aware communication style. - Demonstrates strong written and verbal communication skills, confidently engaging with customers across all contact channels (including phone, chat, email, WeChat, WhatsApp, etc.) and accurately documenting customer interactions and follow-up actions. - Proficient in using positive language to de-escalate potential conflicts, ensuring smooth customer interactions. Knowledge & Application - Demonstrates ability to train and gain substantial understanding of Flywire products and payment methods, applying knowledge and skills to handle a broad range of tasks. - Possesses knowledge of more complex customer scenarios and a wider array of solutions, with an understanding of customer feedback mechanisms and their role in service improvement. Problem Solving - Handles assignments of moderate difficulty, exercising judgment in resolving issues and making informed recommendations. - Anticipates common customer issues, proactively offering tailored suggestions to resolve them before escalation. Data Analysis - Collects and reports customer feedback, identifying recurring themes and issues. - Communicates effectively within the team, collaborating closely with colleagues to ensure seamless service delivery. - Provides qualitative feedback and updates to senior members and leadership regarding recurring issues or customer trends. Projects - Starts analyzing customer data trends, identifying common issues, and reporting them to higher-level support. - Displays emerging leadership skills by mentoring less experienced associates and sharing knowledge. Demonstrates the ability to work independently while offering guidance to peers when necessary. - Assists in the training and support of newer team members as needed. Additional Information What We Offer: - Competitive compensation - Employee Stock Purchase Plan (ESPP) - Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams) - Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media - Dynamic & Global Team (we have been collaborating virtually for years!) - Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates - Be a meaningful part in our success - every FlyMate makes an impact - Competitive time off including FlyBetter Days to volunteer in a cause you believe in and - Digital Disconnect Days! - Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!) Submit today and get started! We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions. Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire. Flywire is an equal opportunity employer. #LI-Remote

• Develop technological solutions, ensuring functionality, maintainability, and performance through software development best practices. • Ensure technical solutions are aligned with business/product strategy and Corporate Architecture guidelines. • Understand the impact of the solutions the team develops on end users. • Assist the team in designing solutions with an evolvable architecture. • Continuously investigate new technologies and ways of working, discussing organization-wide adoption through experimentation and collaboration with Corporate Architecture. • Collaborate on the development of the team’s technical skills and continuous improvement efforts that impact other teams. • Monitor the performance of the products/systems for which the team is responsible. • Be alert to opportunities and potential issues, acting quickly and effectively, and developing preventive solutions. • Help mentor and guide more junior developers.