Octave

• Provide high quality behavioral health care to clients • Treat adult clients with stress, depression, anxiety, or other mental health concerns via video • Customize mental health treatment plans and service delivery for clients • Work collaboratively in a clinical team to drive quality access and care delivery

• Identify, target, and develop new sales opportunities with regional and national health plans, building a robust pipeline aligned to quota targets. • Engage senior stakeholders within health plans, including behavioral health leadership and payer IT teams, through outbound prospecting, referrals, and strategic networking. • Lead the full sales lifecycle with health plans, from initial outreach and discovery through proposal development, deal structuring, negotiation, and close. • Develop a deep understanding of each health plan’s priorities, translating Octave’s technical, operational, and clinical value into tailored solutions. • Drive complex, multi-stakeholder sales processes within health plans, securing high-value, long-cycle contracts. • Monitor health plan market trends, regulatory changes, and competitive dynamics to inform sales strategy and positioning. • Partner with Product, Clinical, Finance, and Implementation teams to shape solutions that meet health plan requirements and support successful deal execution. • Maintain accurate pipeline tracking, forecasting, and CRM discipline; contribute to scalable and repeatable sales processes. • Deliver high-impact presentations and proposals to health plan leadership, clearly articulating Octave’s differentiated value. • Represent Octave in payer-focused forums, conferences, and events to build relationships and generate pipeline within the health plan market. • Leverage AI tools as a core part of daily work (drafting, research, iteration) to improve efficiency, quality, and decision-making.

• Make outbound calls to providers in whitespace markets not covered by field-based Outreach Managers • Manage inbound requests from healthcare providers interested in Octave's services • Conduct virtual presentations that educate physicians and staff on Octave's care model, outcomes data, and patient benefits • Overcome objections and close providers on establishing Octave as their preferred behavioral health referral partner • Meet assigned referral targets and complete required virtual sales activities to drive leads and conversions • Build a deep understanding of Octave's services to clearly communicate our value proposition: outcomes data, measurement-based care, in-network access, and patient experience • Collaborate with providers to understand their patient needs and align Octave's services accordingly • Gather provider feedback and share insights with internal teams to improve services and messaging • Maintain an organized pipeline and track all outreach in CRM, updating activity within 48 hours • Partner with the marketing team to create repeatable, scalable processes for referrals • Leverage AI tools as a core part of daily work (drafting, research, iteration) to improve efficiency, quality, and decision-making

• You will own the briefs and scripts, and serve as editorial reviewer once our production team delivers cuts. • Own the operational health of our YouTube channel and help us extend content onto Instagram, ensuring uploads, metadata, and performance reporting are tight. • Every concept should have a clear path to Reels cutdowns before we ever shoot. • Review cuts from our external production team and provide clear, actionable feedback on pacing, structure, tone, and fidelity to the original brief. • Flag Reels and TikTok moments in the script at the concept stage — not after the fact — so the production team captures them in the shoot. • Develop titles, thumbnail concepts, and metadata that drive both clicks and search ranking. • Own the upload workflow: titles, descriptions, tags, cards, end screens, and scheduled publish times on YouTube. Coordinate corresponding Instagram Reels posts. • Pull a monthly report from YouTube Studio covering views, watch time, click-through rate, and search traffic sources. • Keep playlists organized, flag content that needs updating, and stay current on algorithm or policy changes that affect our content.

• Own and drive the full lifecycle marketing strategy across all stages (lead nurture, onboarding, activation, engagement, cross-sell, and retention) ensuring each stage of the patient journey is intentional, personalized, and measurable. • Develop and execute lifecycle campaigns across email and SMS, leveraging Iterable to build and optimize automated journeys and always-on programs. • Lead a rigorous experimentation roadmap, including A/B and multivariate testing of messaging, creative, cadence, segmentation, and value propositions, to drive continuous performance improvement. • Define and own lifecycle KPIs, building reporting frameworks and sharing regular performance insights with marketing and cross-functional leadership. • Partner with the Data and Analytics teams to develop audience segmentation strategies, leverage behavioral signals, and integrate AI-driven insights to enhance personalization at scale. • Collaborate cross-functionally with Clinical, Product, Brand, and Operations teams to align lifecycle programs with broader business goals and patient experience standards. • Direct creative strategy for lifecycle channels, including briefing, reviewing, and optimizing copy and design to ensure brand consistency and message effectiveness. • Ensure all lifecycle marketing programs are developed and executed in compliance with HIPAA regulations and applicable federal and state laws, partnering with Legal and Compliance as needed. • Build and maintain lifecycle process documentation, campaign playbooks, and training materials, publishing these on appropriate internal platforms. • Evaluate and manage lifecycle marketing technology partnerships, making recommendations for optimization and scaling of the tech stack. • Collaborate with clinical operations to ensure seamless communication and roll out of new policies to our clinical network, including welcome emails and training materials • Leverage AI tools as a core part of daily work (drafting, research, iteration) to improve efficiency, quality, and decision-making

• The Marketplace Operations Manager is responsible for the day-to-day operational performance of WiseMatch. • Reporting to the GM of Strategic Growth, this role is accountable for translating strategy into execution — owning performance monitoring, demand activation, supply intelligence, and cross-functional coordination. • Monitor marketplace health across key dimensions including liquidity, supply/demand balance, conversion rates, and channel mix. • Diagnose drivers of performance and underperformance; coordinate with product, talent acquisition, operations, BI, and partnerships teams to size and address issues. • Define and maintain the operational metrics used to assess marketplace health and visibility. • Build and maintain a regular performance cadence, including dashboards and written narratives that summarize current performance, root causes, and recommended actions. • Utilize AI tools to accelerate data synthesis, scenario modeling, and performance reporting. • Identify and implement opportunities to improve booking volume through existing channels, including traffic optimization and conversion improvement. • Evaluate channel readiness as new demand sources come online; develop activation plans to capture volume at launch. • Analyze demand signals to identify supply gaps, match quality issues, and provider capacity needs by geography and specialty. • Coordinate with the operations team to troubleshoot supply-side issues including slot capacity degradation, geographic coverage gaps, and in-network availability. • Support and lead workstreams connected to the broader WiseMatch launch strategy, including brand, partnerships, and product differentiation efforts.

About the Company: Octave is a modern behavioral health practice creating a new standard for care delivery that’s both high-quality and accessible. With in-person and virtual clinics in multiple states, the company offers evidence-based individual, couples, and family therapy, while pioneering relationships with payers to make care more affordable through insurance. By raising the bar on how care is delivered and how providers are supported, we are building a sustainable system that values equity, affordability, and effectiveness. About the Role: Octave is hiring Licensed Clinicians to work within an organizational structure to provide high-quality behavioral health care to our clients. Octave Clinicians will join a diverse clinical team in providing therapy in a collaborative, client-centered, evolving environment. Octave Clinicians demonstrate strong clinical service thinking, informed by evidence-informed therapies. It is our effort to drive quality access and customize mental health treatment plans and service delivery for our clients. You will treat adult clients with stress, depression, anxiety, or other mental health concerns via video, using short-term, evidence-based therapies. Candidates must be licensed in North Carolina at the master's or doctoral level, well-versed in evidence-based therapies, like CBT or DBT, and an expert in the delivery of culturally responsive care. We are seeking out Licensed Clinicians who are willing to work both in-person and remotely, but an office space is required to start. As a Clinician with Octave, you will be able to build out a caseload that gives your clients the option to see you virtually or in-person. It is required that you already have a commercial clinical space that you can operate from to see clients in person through Octave. At this time, we are not providing an office space within the state of North Carolina. You can see clients in person from your home office or commercial office setting. You are a good fit if you are: - Passionate about expanding access to high-quality mental health care. - Skilled at providing short-term, evidence-based therapies to a diverse range of adult clients. - Adept at building and maintaining a strong therapeutic alliance. - Willing to deliver feedback-informed care using standardized measures. - Expert at providing culturally responsive and culturally competent care. - Open to learning from your colleagues and clients. - Someone who thrives in a culture of thoughtful feedback and transparency. Qualifications: - LMFT, LMHC, LCSW, PsyD - Current License in North Carolina. - Master’s Degree or higher from an accredited school of Social Work, Psychology, Counseling or Marriage, or Family and Child Counseling. - Must be licensed and in good standing with your governing licensing board. - Preferred 1 year of related post-license clinical experience required. - At least 2 years of experience preferred in one or more of the following areas: - CBT for depression or anxiety - DBT for emotion dysregulation - Unified Protocol for emotional distress - CPT or PE for trauma - Must have your own office space and are willing to provide in-person services in the Charlotte area. Octave's Company Values: The below values drive our day-to-day operations. - We’re human beings first. We operate with empathy and kindness – with our clients, with our collaborators, and with ourselves. - People deserve better than status quo. We’re willing to tackle the intractable problems, no matter how big, because someone should. We ask big questions, we craft big solutions, and we challenge ourselves and others to make it happen. - No bystanders. No stars. No tourists. Each person has been selected to be here, and with that comes a responsibility to bring your expertise, share your ideas, and help make this company better. - Partnership paves the path ahead. We don’t operate in a silo, internally or externally. To transform the system, we believe in working with others to create something bigger, better, and stronger. - Quality is crucial at scale. Quality is core to our business, and we refuse to sacrifice it as we grow. - Progress is a process. In the pursuit of progress, we iterate, reflect, learn, adjust – and always leave things better than we found them. - There are people behind every data point. We recognize that numbers tell only one part of the story, and we also do the work to understand impacts at the individual level. Physical Requirements: - Prolonged periods sitting at a desk and working on a computer. - Must be able to frequently communicate with others through virtual meeting applications such as Zoom and Google Meet. - Must be able to observe and communicate information on laptop. - Move up to 10 pounds on occasion. - Must be eligible to work in the United States without sponsorship now or in the future. - Octave’s policy requires that all clinical sessions be conducted while you are physically located in the United States. System Requirements: Octave IT supports these minimum system requirements for the most optimized experience using Octave telehealth tools: - Computers that are Mac OS (Ventura or later) and Windows OS (10/11) - Computers kept up with the most recent security updates - An unmanaged device (a device not provided to you by another company/organization) Additionally, Octave IT does not support using iOS, Android, or ChromeOS as your primary device. Compensation: Starting pay for qualified applicants will depend on a combination of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is set forth below and this range may be modified in the future. The hourly compensation range for this role is listed below dependent on licensure: In-Person Rates: $88-$110/hour for master's level license. $103-$123/hour for doctoral level license. Virtual Rates: $85-$115/hour for master's level license. $100-$120/hour for doctoral level license. Application Instructions: Please complete the following application. Please note that the U.S. Equal Opportunity Employment Information questions below are used for the purposes of EEOC reporting and are optional to complete. Octave is unable to change these questions and we acknowledge that many of the U.S. Equal Opportunity Employment Information questions are not inclusive or affirming of all aspects of cultural identity. Octave is committed to an inclusive workplace environment, and this information will not inform how we approach hiring or employment.

• Develops, coordinates, and implements systems, policies, procedures, and productivity standards • Foster a positive and collaborative work environment • Oversee the planning, execution, and completion of projects and initiatives within the team • Establish and monitor operational processes and workflows to enhance efficiency and productivity • Implement best practices, monitor key performance indicators (KPIs), and develop strategies to achieve operational excellence • Ensures a safe, secure, and compliant work environment • Build and manage a high-performing team, including hiring, training, and development • Provide leadership to the team, including setting goals/objectives, providing guidance/feedback, and ensuring the team's overall success • Identify skill gaps within the team and develop strategies for filling those gaps • Define and own the company IT and security strategy, aligning infrastructure, systems, and risk posture with company growth, product evolution, and regulatory requirements • Build, lead, and scale a high-performing IT and Security organization • Oversee end-to-end IT operations and employee technology experience, including onboarding/offboarding and identity and access management • Own and mature the security program, including governance, risk management, and threat detection and response (SOC) • Drive the management of risk, compliance, and audit • Partner cross-functionally with Engineering, Product, Data, Legal, and People teams to embed security and IT best practices • Drive company initiatives to enhance system reliability, scalability, security, and business continuity • Own the IT vendor and partner strategy.

• Design, develop, and implement scalable and robust backend systems and APIs using Python. • Optimize database schemas, queries, and overall performance while maintaining security and data integrity. • Lead debugging, profiling, and monitoring of backend services, proactively identifying and addressing issues before they impact users. • Participate in technical design and architecture discussions, making well-reasoned tradeoffs for system performance, scalability, and maintainability without guidance. • Drive adoption of best practices for testing, code quality, documentation, and observability across backend systems. • Own features or subsystems end-to-end, from design through deployment and monitoring, ensuring robust, maintainable implementations. • Produce clean, readable, and well-tested code, making thoughtful decisions about when to add comments versus relying on self-documenting patterns. • Serve as a subject-matter expert in a portion of the backend domain, providing guidance, code review, and mentorship to other engineers. • Collaborate closely with product managers, engineers, and cross-functional teams to translate requirements into scalable backend solutions. • Partner with frontend and other teams to ensure seamless integration and high-quality delivery of full-stack features. • Mentor and support engineers through pairing, design reviews, and technical guidance. • Proactively surface risks, ambiguities, or technical limitations in project requirements, contributing to early course correction. • Communicate effectively, clearly, and concisely with both technical and non-technical stakeholders. • Contribute to team practices, processes, and documentation to improve efficiency and knowledge sharing.

About the Company: Octave is a modern behavioral health practice creating a new standard for care delivery that’s both high-quality and accessible. With in-person and virtual clinics in multiple states, the company offers evidence-based individual, couples, and family therapy, while pioneering relationships with payers to make care more affordable through insurance. By raising the bar on how care is delivered and how providers are supported, we are building a sustainable system that values equity, affordability, and effectiveness. About the Role: The Sr. Engineer I - Backend plays a key role in designing, building, and maintaining robust, scalable systems that support clients seeking care, providers delivering care, and the operational infrastructure that enables them. As a senior member of our growing team, you will work remotely, leveraging Python (Django/FastAPI), gRPC, and GraphQL to architect and implement backend services, streamline operations, and maintain integrations with a variety of partners. You will take ownership of significant features or subsystems, influence technical decisions, mentor peers, and help shape best practices across the team, all while contributing to mission-driven work in the healthcare space. Responsibilities Include: - Technical skills: - Design, develop, and implement scalable and robust backend systems and APIs using Python. - Optimize database schemas, queries, and overall performance while maintaining security and data integrity. - Lead debugging, profiling, and monitoring of backend services, proactively identifying and addressing issues before they impact users. - Participate in technical design and architecture discussions, making well-reasoned tradeoffs for system performance, scalability, and maintainability without guidance. - Drive adoption of best practices for testing, code quality, documentation, and observability across backend systems. - Own features or subsystems end-to-end, from design through deployment and monitoring, ensuring robust, maintainable implementations. - Produce clean, readable, and well-tested code, making thoughtful decisions about when to add comments versus relying on self-documenting patterns. - Serve as a subject-matter expert in a portion of the backend domain, providing guidance, code review, and mentorship to other engineers. - Teamwork: - Collaborate closely with product managers, engineers, and cross-functional teams to translate requirements into scalable backend solutions. - Partner with frontend and other teams to ensure seamless integration and high-quality delivery of full-stack features. - Mentor and support engineers through pairing, design reviews, and technical guidance. - Proactively surface risks, ambiguities, or technical limitations in project requirements, contributing to early course correction. - Communicate effectively, clearly, and concisely with both technical and non-technical stakeholders. - Contribute to team practices, processes, and documentation to improve efficiency and knowledge sharing. Qualifications: - Minimum of 5 years of experience building robust and scalable backend applications. - Experience with infrastructure-as-code and continuous deployment in production. - Experience working with healthcare, healthcare technology, and clinical staff, or other regulated industries. - Proficiency with gRPC, Protobuf, and other modern API protocols, including designing and integrating services across distributed systems. - Experience with relational database systems like PostgreSQL or MySQL. - Experience integrating and synchronizing data with third party APIs. - Experience with continuous delivery and troubleshooting production code. - Deep expertise in Python and at least one major web framework, with experience designing, building, and maintaining production-grade applications. - Proven track record deploying and operating enterprise Python applications in production, with a focus on reliability, scalability, and maintainability. - Strong commitment to writing high-quality, well-tested, and readable code, with a habit of improving codebases and processes over time. - Proficiency in debugging, monitoring, and optimizing systems, and the ability to make thoughtful architectural decisions in complex domains. - Excellent collaboration and communication skills, able to partner with engineers, clinical staff, and operations teams to solve open-ended problems and deliver impactful solutions. - Passion for mission-driven work, with an interest in applying engineering skills to improve healthcare systems and outcomes. - Experience mentoring or guiding peers, providing technical leadership, and helping the team adopt best practices and thoughtful processes. - Ability to take ownership of significant features or subsystems, drive them to completion, and proactively identify opportunities for improvement. Octave's Company Values: The below values drive our day-to-day operations. - We’re human beings first. We operate with empathy and kindness – with our clients, with our collaborators, and with ourselves. - People deserve better than status quo. We’re willing to tackle the intractable problems, no matter how big, because someone should. We ask big questions, we craft big solutions, and we challenge ourselves and others to make it happen. - No bystanders. No stars. No tourists. Each person has been selected to be here, and with that comes a responsibility to bring your expertise, share your ideas, and help make this company better. - Partnership paves the path ahead. We don’t operate in a silo, internally or externally. To transform the system, we believe in working with others to create something bigger, better, and stronger. - Quality is crucial at scale. Quality is core to our business, and we refuse to sacrifice it as we grow. - Progress is a process. In the pursuit of progress, we iterate, reflect, learn, adjust – and always leave things better than we found them. - There are people behind every data point. We recognize that numbers tell only one part of the story, and we also do the work to understand impacts at the individual level. Physical Requirements: - Prolonged periods sitting at a desk and working on a computer. - Must be able to frequently communicate with others through virtual meeting applications such as Zoom and Google Meet. - Must be able to observe and communicate information on company provided laptop. - Move up to 10 pounds on occasion. - Must be eligible to work in the United States without sponsorship now or in the future. Compensation: Octave is committed to pay equity. To maintain our commitment to pay equity, Octave will follow Pay Transparency regulations on all open job postings. Current Pay Transparency laws require companies to include a position's salary or hourly wage range (not including bonuses or equity-based compensation) in any internal or external job posting. This requirement extends to job postings published by a third party at an employer's request. Octave will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Octave’s legal duty to furnish information. Starting pay for qualified applicants will depend on a combination of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is set forth below and this range may be modified in the future. The salary range for Geo 1 (all states, excluding those in Geo 2 or Geo 3, and D.C.) is $142,600 - $153,100. The salary range for Geo 2 (CO, HI, MD, RI) is $156,900 - $168,400. The salary range for Geo 3 (AK, CA, CT, MA, NJ, NY, WA) is $164,000 - $176,000. All zones are eligible for equity in the form of stock options. Additionally, this position is eligible for the following benefits: company sponsored life insurance, disability and AD&D plans. Voluntary benefits such as 401k retirement, medical, dental, vision, FSA, HSA, dependent care and commuter/parking options are also available. Octave offers generous Paid Time Off as well as paid parental leave benefits. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. #LI- How We Use Technology in Hiring: As part of our hiring process, we may use technology tools, including AI-supported systems, to assist with reviewing applications or documenting interviews. These tools are designed to support our team, not replace human judgment, and final hiring decisions are always made by our team. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. DNI Application Instructions: Please complete the following application. Please note that the U.S. Equal Opportunity Employment Information questions below are used for the purposes of EEOC reporting and are optional to complete. Octave is unable to change these questions and we acknowledge that many of the U.S. Equal Opportunity Employment Information questions are not inclusive or affirming of all aspects of cultural identity. Octave is committed to an inclusive workplace environment, and this information will not inform how we approach hiring or employment.