Company Overview At Modernize (a QuinStreet division) our mission is to simplify home improvement by inspiring motivated homeowners and connecting them with qualified contractors. Our foundation is based on 20 years as a driving force as Home Improvement Leads in online lead generation – connecting homeowners with high–quality contractors – in the $500 billion annually grossing home improvement market. We’re working hard on a new brand and new products to cater to homeowners and the most successful contractors in the industry. We’re looking for sharp, motivated individuals to join our growing team. Teammates who enjoy using technology to solve problems will thrive in our dynamic startup environment. We have an open floor plan that encourages the entire team to participate in critical discussions and allows everyone to be a vital contributing factor. You’ll enjoy our hip, newly renovated office in the heart of downtown with a view of the capital and the downtown skyline. Job Category We are seeking a detail-oriented Disputes & Operations Analyst to support our Lender Operations team. This role is primarily responsible for managing complaints and disputes, while supporting day-to-day operational workflows and ensuring adherence to internal procedures and lender requirements. The ideal candidate is highly organized, comfortable managing multiple priorities, and focused on accuracy and follow-through in a fast-paced environment. Requirements Dispute & Complaint Management - Own the intake, tracking, and coordination of lender complaints and disputes - Manage Jira workflows, ensuring tickets are properly created, updated, and resolved - Coordinate across lenders, account managers, contractors, and internal teams - Gather documentation and ensure timely, accurate responses - Monitor and follow up on open or ageing tickets Reporting & Operational Support - Track and organize complaints to identify trends and repeat issues - Provide monthly summaries to support contractor performance reviews - Assist with lender billing, data entry, and lender setup processes - Respond to internal lender-related inquiries and maintain accurate records Process & Compliance Support - Ensure day-to-day work aligns with internal procedures and lender requirements - Identify and flag missing information or process inconsistencies - Support documentation updates and audit preparation as needed Requirements - 3+ years of experience in operations, support, or administrative roles - Experience in lending, financial services, or handling complaints/disputes - Strong organizational and multitasking skills - Excellent communication and attention to detail - Ability to follow processes and work in a high-volume environment Preferred - Experience with Jira or similar ticketing systems - Familiarity with dispute or complaint workflows - Experience working cross-functionally in a fast-paced environment The expected salary range for this position is $45,000 USD to $64,000 USD annually. This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices. The salary may be adjusted based on applicant's geographic location. The position is also eligible to receive performance bonus or commission and equity in the form of restricted stock units. This position is eligible to participate in the Company’s standard employee benefits programs, which currently include health care benefits; (2) retirement benefits; (3) the amount of paid days off (paid sick leave, parental leave, paid time off, or vacation benefits); (4) any other tax-reportable benefits. #LI-REMOTE Modernize (a QuinStreet division) is an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, pregnancy status, sex, age, marital status, disability, sexual orientation, gender identity, or any other characteristics protected by law. Please see QuinStreet’s Employee Privacy Notice here.

Powering Performance Marketplaces in Digital Media QuinStreet is a pioneer in powering decentralized online marketplaces that match searchers and “research and compare” consumers with brands. We run these virtual- and private-label marketplaces in one of the nation’s largest media networks. Our industry leading segmentation and AI-driven matching technologies help consumers find better solutions and brands faster. They allow brands to target and reach in-market customer prospects with pinpoint segment-by-segment accuracy, and to pay only for performance results. Our campaign-results-driven matching decision engines and optimization algorithms are built from over 20 years and billions of dollars of online media experience. We believe in: - The direct measurability of digital media. - Performance marketing. (We pioneered it.) - The advantages of technology. We bring all this together to deliver truly great results for consumers and brands in the world’s biggest channel. Job Category We are seeking a detail-oriented Disputes & Operations Analyst to support our Lender Operations team. This role is primarily responsible for managing complaints and disputes, while supporting day-to-day operational workflows and ensuring adherence to internal procedures and lender requirements. The ideal candidate is highly organized, comfortable managing multiple priorities, and focused on accuracy and follow-through in a fast-paced environment. Requirements Dispute & Complaint Management - Own the intake, tracking, and coordination of lender complaints and disputes - Manage Jira workflows, ensuring tickets are properly created, updated, and resolved - Coordinate across lenders, account managers, contractors, and internal teams - Gather documentation and ensure timely, accurate responses - Monitor and follow up on open or ageing tickets Reporting & Operational Support - Track and organize complaints to identify trends and repeat issues - Provide monthly summaries to support contractor performance reviews - Assist with lender billing, data entry, and lender setup processes - Respond to internal lender-related inquiries and maintain accurate records Process & Compliance Support - Ensure day-to-day work aligns with internal procedures and lender requirements - Identify and flag missing information or process inconsistencies - Support documentation updates and audit preparation as needed Requirements - 3+ years of experience in operations, support, or administrative roles - Experience in lending, financial services, or handling complaints/disputes - Strong organizational and multitasking skills - Excellent communication and attention to detail - Ability to follow processes and work in a high-volume environment Preferred - Experience with Jira or similar ticketing systems - Familiarity with dispute or complaint workflows - Experience working cross-functionally in a fast-paced environment The expected salary range for this position is $45,000 USD to $64,000 USD annually. This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices. The salary may be adjusted based on applicant's geographic location. The position is also eligible to receive performance bonus or commission and equity in the form of restricted stock units. This position is eligible to participate in the Company’s standard employee benefits programs, which currently include health care benefits; (2) retirement benefits; (3) the amount of paid days off (paid sick leave, parental leave, paid time off, or vacation benefits); (4) any other tax-reportable benefits. #LI-REMOTE QuinStreet is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, pregnancy status, sex, age, marital status, disability, sexual orientation, gender identity or any other characteristics protected by law. Please see QuinStreet’s Employee Privacy Notice here.

• Drive execution of key initiatives and programs, ensuring clear milestones, ownership, and follow-through from planning through delivery • Partner with leadership to translate strategic priorities into actionable plans and coordinated workstreams • Coordinate across multiple teams and stakeholders to ensure alignment and progress • Identify risks, dependencies, and blockers early, and proactively drive resolution to keep initiatives moving forward • Support planning and prioritization cycles, helping leaders stay focused on the highest-impact work

• Own and manage the end-to-end lifecycle of assigned cases, ensuring accuracy, completeness, and timely progression • Review and verify test orders and documentation; resolve discrepancies proactively • Coordinate with providers, clinic staff, pathology teams, and internal teams • Monitor case status and implement corrective actions • Maintain a primary focus on case management excellence across the full lifecycle • Proactively resolve issues impacting case quality, turnaround time, or provider experience • Maintain working knowledge of products, services, and platforms • Submit required reports and documentation accurately and on time • Serve as a primary operational partner and point of contact for providers • Provide guidance on ordering processes, EMR workflows, and documentation • Establish and maintain proactive, ongoing communication with providers and care teams • Provide education on products, tools, clinical applications, appropriate patient selection, and testing indications • Support training and onboarding of new and existing staff on workflows, systems, and procedures • Assist providers with ordering processes and general understanding of reports within approved scope • Reinforce standardized workflows and best practices to improve case quality and turnaround time • Coordinate documentation management and report distribution • Support billing-related inquiries through internal coordination • Maintain tracking of case activity and operational metrics • Ensure seamless coordination across all workflow touchpoints to minimize disruption • Execute responsibilities in alignment with policies, SOPs, and regulations • Maintain audit-ready documentation • Identify and escalate risks impacting case integrity, turnaround time, provider experience, or patient care • Participate in training and improvement initiatives. Accurately document all case activity and stakeholder interactions in CRM and internal systems • Maintain regular communication with internal teams to share case trends, challenges, and improvement opportunities • Share operational insights and best practices to improve execution and consistency • Drive improvements in turnaround time, documentation completeness, and case quality • Identify workflow inefficiencies and implement improvements • Contribute to operational consistency and performance optimization across teams