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Fulfilling the promise of precision medicine through quality and innovation.
Embedded Operations Manager
Location
Michigan
Posted
61 days ago
Salary
$70K - $90K / year
Seniority
Senior
Job Description
Embedded Operations Manager
Caris Life Sciences
• Own and manage the end-to-end lifecycle of assigned cases, ensuring accuracy, completeness, and timely progression • Review and verify test orders and documentation; resolve discrepancies proactively • Coordinate with providers, clinic staff, pathology teams, and internal teams • Monitor case status and implement corrective actions • Maintain a primary focus on case management excellence across the full lifecycle • Proactively resolve issues impacting case quality, turnaround time, or provider experience • Maintain working knowledge of products, services, and platforms • Submit required reports and documentation accurately and on time • Serve as a primary operational partner and point of contact for providers • Provide guidance on ordering processes, EMR workflows, and documentation • Establish and maintain proactive, ongoing communication with providers and care teams • Provide education on products, tools, clinical applications, appropriate patient selection, and testing indications • Support training and onboarding of new and existing staff on workflows, systems, and procedures • Assist providers with ordering processes and general understanding of reports within approved scope • Reinforce standardized workflows and best practices to improve case quality and turnaround time • Coordinate documentation management and report distribution • Support billing-related inquiries through internal coordination • Maintain tracking of case activity and operational metrics • Ensure seamless coordination across all workflow touchpoints to minimize disruption • Execute responsibilities in alignment with policies, SOPs, and regulations • Maintain audit-ready documentation • Identify and escalate risks impacting case integrity, turnaround time, provider experience, or patient care • Participate in training and improvement initiatives. Accurately document all case activity and stakeholder interactions in CRM and internal systems • Maintain regular communication with internal teams to share case trends, challenges, and improvement opportunities • Share operational insights and best practices to improve execution and consistency • Drive improvements in turnaround time, documentation completeness, and case quality • Identify workflow inefficiencies and implement improvements • Contribute to operational consistency and performance optimization across teams
Job Requirements
- Bachelor’s degree or equivalent experience
- 3+ years of healthcare or diagnostics experience
- 3+ years provider-facing or customer-facing experience in clinical environments
- Strong problem-solving and decision-making skills in real-time situations
- Understanding of clinic-based workflows and healthcare delivery environments
- Ability to learn and effectively use proprietary systems and platforms
- Demonstrated ability to manage complex workflows
Benefits
- Health insurance
- Paid time off
- Flexible work arrangements
- Professional development opportunities
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