As a trusted partner to advisors, at Manulife Bank, we deliver sophisticated lending solutions and financial strategies that don’t just grow wealth, they amplify it. Built on a foundation of excellence and driven by bold innovation, we empower advisors to deepen relationships, unlock potential, and redefine success for their clients. We’re looking for visionaries who understand where banking is headed; those who can blend the precision of complex financial products with the possibilities of cutting-edge technology. Join us, and be part of a team where banking drives extraordinary outcomes. The Life Events Team (formerly MST team) is looking for a dedicated, customer-oriented team player with banking experience to fill the full-time role of Mortgage Specialist. The ideal candidate will excel in providing prompt and accurate service to existing clients whose needs have changed for their mortgage products, such as Mortgage Product Changes, Account Holder Changes (including separations), and Limit Decreases. This role is crucial in fostering strong customer relationships and supporting our client retention strategies. As a Mortgage Solutions Specialist, you will be responsible for guiding clients through the entire process of requested mortgage changes, from initial inquiry to the successful completion of the request. Your role will involve: - Client Engagement: Work closely with clients to understand their needs and ensure a seamless experience. Maintain open and effective communication throughout the process. - Document Management: Collect all necessary documents required for underwriting, meticulously reviewing them to ensure they meet residential underwriting standards and are in good order. - Collaboration: Liaise with various internal teams to facilitate smooth processing of mortgage changes, ensuring all parties are aligned and informed. - File Management: Efficiently manage client files, making sure all data and notes are accurately entered into internal systems. Track progress and provide clients with timely updates on the status of their requests. Hours of Operation (subject to change): Monday to Friday, 9 am-5 pm AST or EST, depending on location. Position Responsibilities: - Communicate with existing clients via phone and email to manage complex mortgage changes. - Request and review supporting documentation to ensure compliance with residential underwriting standards and Manulife Bank policies. - Maintain a strong awareness of mortgage industry rules and regulations and a broader perspective on competing products. - Manage a high volume of complex files, quickly understanding customer concerns and suggesting appropriate account structures to meet their current and future needs. - Collaborate with the Bank Sales team to support clients, their advisors, and other distributor relationships. - Accurately enter all data and notes into internal systems. - Provide clients with timely updates on the status of their files. Required Qualifications: - Excellent listening and communication skills, both verbal and written. - Strong interpersonal skills with the ability to positively influence and negotiate. - Exceptional organizational and prioritization skills, with the ability to manage high volumes in a rapidly changing environment. - Demonstrated professionalism and sound judgment. - Strong analytical and problem-solving capabilities. - Meticulous attention to detail. - In-depth understanding of Manulife Bank’s products, processes, and systems is an asset. - Proficient computer and keyboarding skills. Preferred Qualifications: - 2-3 years of experience in the residential mortgage business or mortgage underwriting practices. - Strong knowledge of the residential mortgage process, including approval, title, and funding stages, as well as mortgage terms, fees, and rates. - Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec. When you join our team: - We’ll empower you to learn and grow the career you want. - We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. - As part of our global team, we’ll support you in shaping the future you want to see. The role being advertised is an existing vacancy. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com. Referenced Salary Location CAN, Quebec - Full Time Remote Working Arrangement Remote Salary range is expected to be between $52,650.00 CAD - $87,750.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

• Deliver comprehensive technical validation and planning, including: • Understanding the digital attack surface and value at risk • Performing hands on black and gray box surveys of applications and networks • Documenting and reporting survey findings with customers and internal stakeholders • Understanding the customers existing vulnerability and security testing programs, tools and methods, including Enterprise Risk Management (ERM) requirements and goals • Leverage your findings to create technical proposals and position successful account strategies that align with customer goals • Support the Synack business through executive level planning and execution of key account development and clear understanding of the customer mission, directives and challenges • Build & develop consultative relationships and support the alignment of the Synack field team to prospective and existing customer needs and objectives • Craft and solution offerings to meet near and long term testing objectives with strong business acumen • Partner with internal stakeholders to develop and execute key account development plans • Educate and enable customers through an understanding of their testing options, outside of traditional support models • Support Executive Business Reviews with customers to provide technical validation for recurring revenue and drive new business • Support account strategy development and contribute to and leverage a team in execution • Use cybersecurity industry experience and knowledge to contribute to and influence marketing materials, pricing strategies, feature needs, license models, etc. • Participate at key events, conferences, and industry meetings (webinars, forums, trade shows, presentations) • Proactively highlight industry publication, competitor actions, and market developments. Collaborate cross-functionally to continuously evolve Synack’s positioning and go-to-market strategy. • Consistently demonstrate strong product knowledge and deliver the Synack value proposition through customer conversations

About Eve Eve is redefining legal technology for plaintiff law firms, and we're building the team that will take us there. We help firms handle more cases, recover more for clients, and grow with AI that works across every stage of a case, from intake through resolution. The next generation of great plaintiff firms will be AI-Native, and Eve is how they get there. But what makes Eve different isn't just the product. It's how we build it. If you're someone who takes ownership, stays curious, and wants to build AI that's already changing how law is practiced, this is where you belong. Product-market fit: Eve is trusted by over 1000+ law firms, and we’re growing fast. Backed by top investors: We’ve raised over $160M from world-class partners including Spark Capital, Andreessen Horowitz(A16z), Menlo Ventures, and Lightspeed. Built by a world-class team: Engineers, designers, and operators from places like Scale, Meta, Airbnb, Cruise, Square, Rubrik, and Lyft are building Eve from the ground up. AI-Native from day one: We’re on the bleeding edge of AI, collaborating directly with teams at OpenAI and Anthropic to build best-in-class AI workflows tailored for legal work. Explosive growth: We are growing 2X revenue Quarter over Quarter. What You'll Do: - Own integration delivery for customers from post-sale through go-live: scoping the integration path, validating configuration (auth setup, tenant and environment validation, allowlisting, callback/redirect setup, granular permissions, document store configuration), testing in sandbox and live environments, and driving to completion - Scope integration approaches for new CMS partners, prototype solutions, and deliver technical requirements to Engineering for productization - Manage strategic vendor relationships: pressuring vendors for API access, proving whether issues are on their side or ours, identifying unsupported or undocumented API behavior, and negotiating workarounds when standard paths don’t exist - Debug and resolve production integration issues by tracing through logs, isolating the layer (our side, vendor side, or customer config), and resolving or routing to Engineering with a clear diagnosis - Build the assets required to scale integration delivery: implementation playbooks, vendor-specific setup guides, troubleshooting matrices, customer readiness checklists, known limitation documentation, escalation criteria, and handoff notes for the CS team - Identify patterns across customer integrations and feed productization requirements back to Engineering, without duplicating the platform Engineering owns What We're Looking For: - 3-5+ years building, configuring, and debugging production API integrations (REST APIs, pagination, rate limiting, retry logic) - Experience owning implementation delivery end-to-end, not just building integrations but driving them to completion with customers - Proficiency in Python or Node.js (Python preferred) for scripting, data transformation, and API orchestration - Hands-on experience with OAuth 2.0, JWT, token refresh cycles, and permission/scoping troubleshooting - Comfortable working with webhooks and debugging common failure modes (expiry, missed events, configuration drift) - Experience mapping data across systems that represent the same concepts differently - Strong communication skills for customer calls, vendor negotiations, and internal coordination - Interest in legal technology and how law firms operate Preferred Qualifications: - Direct experience with legal tech platforms (Clio, Filevine, SmartAdvocate, Litify) - iPaaS or integration platform experience (Workato, Celigo, Mulesoft, Tray.io) - A track record of creating implementation documentation, runbooks, or process guides that other teams use - SQL familiarity and ability to reason about how integration data flows into a data warehouse - On-prem and hybrid deployment experience with self-hosted systems, firewall rules, and VPNs - Multi-tenant integration management across hundreds of customer accounts - Experience building observability and alerting for integrations at scale Benefits 💰 Competitive Salary & Equity 💹 401(k) Program with Employer Matching ⚕️ Health, Dental, Vision and Life Insurance 🩼 Short Term and Long Term Disability 🚗 Commuter Benefits* 🧑‍💻 Autonomous Work Environment 🖥️ Workplace Setup Reimbursement 🏠 Telecomm Stipend 🏝 Flexible Time Off (FTO) + Holidays 🚀 Quarterly Team Gatherings 🥪 In office Perks* *In office employees only Eve Legal is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation during the application process, reach out to your recruiter. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

• Lead full-cycle technical implementations of the Lumin Digital banking platform for new clients • Serve as the primary technical point of contact for client stakeholders • Implement and configure Lumin Digital’s banking product components according to client specifications • Performing testing and validations of each product feature, third party integrations, and custom solutions implemented during the life cycle of the project • Ensure client expectations are satisfied on the committed deliverables • Manage client environments across staging, pilot and production to support iterative testing and a smooth go-live transition • Conduct working sessions to help clients understand product functionality and to enable client teams to self-manage their application • Develop and document custom solutions and integrations leveraging Lumin Digital’s SDK, APIs and available tooling to meet client-specific requirements • Create and maintain project scope implementation details, data flow documentation, and integration specifications for each implementation • Partner with Product, Engineering, Services, and Support teams to coordinate deliverables, resolve dependencies, and maintain alignment throughout the implementation lifecycle • Communicate implementation status, risks, blockers, and milestones clearly to internal stakeholders, project managers, and client team • Support data conversion and migration efforts associated with Projects • Support load testing efforts and help fine tune any performance issues • Proactively identify technical risks, implementation blockers, and timeline threats • Troubleshoot and resolve technical issues across all phases of implementation • Identify opportunities to improve implementation methodologies, tooling, templates, and reusable components • Collaborate cross-functionally with Engineering, Product, Services, and Support teams • Provide post-launch support and contribute to Tier 2/Tier 3 production support for live clients until the project is handed off to application support • Continuously evaluate and improve implementation processes, reusable templates, and team best practices • Contribute to post-implementation retrospectives to capture lessons learned and drive continuous improvement in the delivery process