• Lead full-cycle technical implementations of the Lumin Digital banking platform for new clients • Serve as the primary technical point of contact for client stakeholders • Implement and configure Lumin Digital’s banking product components according to client specifications • Performing testing and validations of each product feature, third party integrations, and custom solutions implemented during the life cycle of the project • Ensure client expectations are satisfied on the committed deliverables • Manage client environments across staging, pilot and production to support iterative testing and a smooth go-live transition • Conduct working sessions to help clients understand product functionality and to enable client teams to self-manage their application • Develop and document custom solutions and integrations leveraging Lumin Digital’s SDK, APIs and available tooling to meet client-specific requirements • Create and maintain project scope implementation details, data flow documentation, and integration specifications for each implementation • Partner with Product, Engineering, Services, and Support teams to coordinate deliverables, resolve dependencies, and maintain alignment throughout the implementation lifecycle • Communicate implementation status, risks, blockers, and milestones clearly to internal stakeholders, project managers, and client team • Support data conversion and migration efforts associated with Projects • Support load testing efforts and help fine tune any performance issues • Proactively identify technical risks, implementation blockers, and timeline threats • Troubleshoot and resolve technical issues across all phases of implementation • Identify opportunities to improve implementation methodologies, tooling, templates, and reusable components • Collaborate cross-functionally with Engineering, Product, Services, and Support teams • Provide post-launch support and contribute to Tier 2/Tier 3 production support for live clients until the project is handed off to application support • Continuously evaluate and improve implementation processes, reusable templates, and team best practices • Contribute to post-implementation retrospectives to capture lessons learned and drive continuous improvement in the delivery process

Role Description This role offers a high-impact opportunity to lead the architecture, governance, and strategic evolution of a complex Salesforce ecosystem, spanning Marketing Cloud, Data Cloud, Sales Cloud, and Service Cloud. You will act as the key bridge between business, operations, and technology teams, translating business objectives into scalable, secure, and unified technical solutions. The position involves shaping platform strategy, ensuring data integrity across clouds, and optimizing workflows to support growth, retention, and engagement initiatives. You will also drive adoption of new features, establish standards, and manage vendor relationships to maximize platform ROI. This is a hands-on, leadership-oriented role where technical expertise, cross-functional collaboration, and strategic vision converge to enable organizational success. - Partner with leadership to develop and execute the Salesforce platform roadmap, translating business goals into actionable initiatives - Serve as the primary liaison across Marketing, Data, Tech, and Growth Operations, ensuring technical solutions meet complex business requirements - Architect a unified marketing and sales technology stack, reducing silos and optimizing end-to-end customer journeys - Define and enforce data integrity standards, including naming conventions, audience rules, and shared data models, to ensure seamless cross-cloud synchronization - Manage vendor and partner relationships, including Salesforce account teams and implementation partners, to ensure platform reliability and value - Design and lead platform adoption programs, training materials, and knowledge-sharing initiatives to maximize user engagement and capability - Ensure compliance with applicable laws and regulations, while continuously evaluating the platform for scalability, security, and performance Qualifications - 6+ years of experience designing, implementing, and managing Salesforce solutions across multiple clouds, including Marketing Cloud, Data Cloud, and Sales Cloud - 4+ years of experience in cross-cloud integrations, creating shared infrastructure to support reliable data synchronization and governance - Salesforce Certified Application Architect and System Architect credentials - Strong ability to translate complex business requirements into technical solutions, balancing short-term needs with long-term scalability - Excellent stakeholder management, vendor coordination, and cross-functional collaboration skills - Proven track record of establishing platform standards, enforcing data governance, and driving adoption of new tools and features Requirements - Bonus qualifications: Salesforce Data Cloud certification Benefits - Competitive salary: $134,136 – $176,053 per year, plus annual performance bonuses - Fully remote work within Dallas, TX, with potential future hybrid flexibility - Employee benefits including medical, dental, and vision coverage - Unlimited vacation policy and paid wellness time - Paid parental leave - 401(k) plan participation with employer match - Learning and development opportunities to grow your skills and career - Supportive, inclusive work environment with emphasis on ownership and collaboration

• Provide multi-hour software demonstrations and training (on-site and off-site) to employees, prospects and existing customers • Setup, configure, and maintain demonstration database(s) • Conduct appropriate research and analysis on prospective customer needs and state requirements in order to appropriately tailor product conversations and demonstrations • Consult with staff at all levels of a prospect’s organization (C level, Director level and End User) to drive needs analysis and answer product related questions, technical questions, and process questions • Drive the sales process through other marketing efforts (i.e., trade shows) as needed • Develop and regularly update demonstration materials (internal, external, and client-specific) • Participate in customer user groups and product advisory boards as a technical expert and Product SME • Liaison with other internal departments (i.e., help desk, product, projects, quality assurance/testing, implementation services) as needed to ensure sales demo/implementation objectives are in current alignment with product evolution/customer needs and new customers are properly transitioned into implementation

• Hands-on implementation: You act as the interface between the product and the customer's factory. • You build solutions that deliver immediate value. • Low-code-based app development: your core area. • You build complete apps — from data connectivity to dashboard UI. • Integration: You ensure reliable data flows. • Solution design: You translate vague customer requests into concrete technical solutions. • Project management: You manage schedules and budgets and ensure a clean handover to the customer. • Partner enablement: You train and enable our integration partners so they can build excellent apps themselves.