Join Us: Drive Strategic Growth as Our Sales Operations Lead — Power Insight, Precision, and Executive Impact Are you energized by turning strategy into action and data into decisions? Do you thrive behind the scenes of growth—partnering with senior leaders, orchestrating complex initiatives, and ensuring nothing slips through the cracks? CHA Consulting, Inc. is seeking a Sales Operations Lead to join our Business Development Team in a remote capacity and serve as a trusted strategic partner to our Chief Sales & Strategy Officer (CSSO) and senior business development leadership. In this highly visible role, you’ll sit at the center of CHA’s growth engine—driving operational excellence, strengthening pipeline visibility, and enabling informed, timely decision‑making across the organization. What You'll Do: - Act as the primary Business Development Operations partner to the CSSO and senior growth leadership, advancing strategic growth initiatives aligned with corporate objectives - Enable executive readiness by managing priorities, communications, calendars, and follow‑through for C‑suite leaders - Support the full sales and business development lifecycle, including opportunity setup, pipeline tracking, pursuit reporting, and executive communications - Leverage CRM and ERP systems (Deltek Vantagepoint) to ensure accurate pipeline data, visibility into opportunities, and actionable insight for leadership - Produce high‑impact sales, pipeline, and performance reporting by synthesizing CRM, financial, and operational data - Support proposal and pursuit efforts by developing compliance matrices, milestone schedules, and coordinating internal contributors - Oversee final proposal production, ensuring quality, responsiveness, compliance, and on‑time delivery - Serve as a cross‑functional connector across Sales, Marketing, Finance, Project Management, and Operations to improve efficiency and growth outcomes What You Bring: - Bachelor’s degree in Business, Marketing, Finance, or a related field required - Minimum of 10 years of progressive experience supporting sales strategy, business development, and operations management in a growth‑oriented environment - Proven experience partnering with C‑suite and senior leaders with professionalism, discretion, and executive presence - Strong understanding of sales operations, pipeline management, proposal development, and CRM/ERP platforms - Advanced organizational and project management skills with the ability to work independently and manage competing priorities - Strong analytical mindset with the ability to translate data into clear, meaningful business insights - Excellent written and verbal communication skills - Proficiency in Microsoft Office and enterprise systems; Deltek Vantagepoint experience preferred - Experience in professional services, engineering, or consulting environments strongly preferred Why You'll Love It Here: - Partner directly with executive leadership on high‑impact initiatives that influence the direction of the organization - Join a collaborative, forward‑thinking firm committed to creating solutions, helping communities, and improving our world Salary Range: $80,000 - $95,000 Salary is based on a variety of factors, including, but not limited to, qualifications, experience, education, licenses, specialty, training, and fair market evaluation based on industry standards. Culture/EEO Statement: At CHA, we work every day to create solutions, help people, and improve our world, committed to creating and fostering excellence in our diverse and highly talented teams. Our teams continually strive to find better ways – always searching, never settling – to achieve extraordinary results. Our values around hiring, training, and community engagement reflect a company culture that is inclusive and forward leaning, always pushing the limits of what is possible. We as an organization celebrate the values of inclusion and equality, and advocate for the full participation of all people in an environment free of discrimination. To support these values, we invite all qualified applicants to be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability, protected veteran status, or any other characteristic protected by law. #LI-Remote

Sales Operations Manager is Home-Based. Make a Difference in YOUR Career! Our vision is both simple and ambitious: to put our drinks on every table. We are the leading global independent beverage solutions provider. We serve a broad range of national and international retailers as well as Global, National and Emerging (GNE) brands. Our products are distributed worldwide from our production sites in Europe, North America, and Australia. Although our own branding may not appear on the labels of the beverages we produce, there is a good chance you are reading this while sipping one of our drinks. Our ambition is to continually improve and it’s what keeps us at the top of our game. We are solutions-based. We are innovative. We seek out new challenges and conquer them. This is our company ethos, but it’s our people’s too: Refresco is at the cutting edge of a fast-moving industry because we have passionate people pushing the boundaries of what’s best. Stop and think: how would YOU put our drinks on every table? Summary Description: The Sales Operations Manager is the execution partner for CoPack customer accounts, responsible for ensuring seamless delivery of day‑to‑day business activities across Operations, Supply Chain, Commercialization, Quality, R&D, Finance, and Engineering. This role “runs the business” by coordinating all details required to support customers, execute projects, and manage ongoing business needs. This position plays a critical role in organizing information, driving timelines, supporting plant trials, resolving issues quickly, and ensuring that customer requirements are met consistently and accurately. The Sales Operations Manager collaborates closely with Account Managers, providing the operational backbone needed to deliver high-quality service and commercial reliability. Essential Job Functions: Customer Business Execution & Coordination - Serve as the primary internal point of contact for daily execution of customer needs, ensuring commercial readiness and on‑time delivery of all commitments. - Coordinate cross‑functionally with Operations, Supply Chain, Planning, R&D, Commercialization, Finance, Quality, Engineering, and Regulatory to manage all required steps of execution. - Support Account Managers by providing tactical execution support, issue resolution, and detailed operational updates. - Ensure customer communication is happening related to production status, materials, timelines, and deliverables. Project & Trial Management - Work with the PMO as a CoPack representative to maintain project timelines, track deliverables, and ensure cross-functional readiness for each phase. - Assist in planning, coordinating, and executing plant trials for new products, formula changes, packaging changes, and operational improvements. - Track costs associated with trial activities and ensure they are billed back to the customer. - Support documentation, data collection, and follow-up activities associated with trial results and next steps. Sales Operations Processes & Data Management - Support sales reporting by maintaining data accuracy across CRM, SAP, and internal reporting systems. This can include but is not limited to, CSG, UOM, descriptions, shelf life, MPNs. - Maintain and update any customer scorecards, KPIs, and internal dashboards used for performance reviews. - Track production performance, yields, deductions, aged inventory, and other operational metrics; lead issue-resolution follow‑up. Issue Resolution & Continuous Improvement - Proactively identify potential risks in schedule, supply, materials, or quality and coordinate corrective actions. - Lead weekly customer meetings including cross‑functional stakeholder participation. - Maintain action logs, ensure timely follow‑through, and drive cross‑functional accountability. - Participate in continuous improvement efforts to streamline workflows, reduce waste, and enhance customer satisfaction. Communication & Collaboration - Act as liaison between customers, Account Managers, and plant teams to ensure clear and timely communication. - Support preparation for customer meetings, QBRs, and internal business reviews with data, reporting, and operational updates. - Escalate operational risks appropriately and ensure alignment with leadership on mitigation plans. - Participate in quarterly Sales meetings, annual sales meeting and other business building activities as required Required Skills and Competences: - Strong communication skills – capable of translating customer needs into actionable internal requirements. - Excellent organizational and project‑management skills; able to manage multiple priorities at once. - Analytical mindset with ability to assess data, identify trends, and support decision‑making. - Ability to build strong working relationships across all levels of the organization. - Proficiency in Microsoft Office and ERP/CRM systems (SAP experience preferred). - Ability to make decisions, drive consensus, and maintain composure in fast‑paced environments. Education and Experience: - BA/BS preferred. - 3–5 years of experience in CPG, sales, sales operations, manufacturing, supply chain, customer service, or related commercial execution role. - Experience in project management, sales support, or sales operations is a plus. Working Conditions: - Physical Demands– Continuously sitting for prolonged periods, as the job is administrative in nature. - Visual/Sensory – This position requires attention to detail, requiring attention with one or two senses at a time. - Work environment – Work and environment fasted paced, requiring ability to remain focused under pressure. - Mental Stress – There is pronounced pressure from deadlines, project management, accuracy or similar demands. Travel Requirements: - Travel 10% – 30% to Refresco and customer sites. Other Duties: - This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. A Career with Refresco Refresco is passionate about empowering leaders who reflect our core values and live by our leadership behaviors. These behaviors encourage effective leadership within the business, and focus on leading courageously, empowering individuals, and driving company growth as one team. Joining our team as a people manager means you’ll be encouraged to evolve as a leader who prioritizes the success of both you and your team, to deliver results, whilst bringing your authentic self to work. Refresco Beverages US Inc. offers the following competitive pay and comprehensive benefits:   Pay Range: $86,140 - $111,943, plus eligibility for performance-based bonuses based on company objectives. Status: Exempt - Medical/Dental/Vision Insurance    - Health Savings Accounts and Flexible Spending Accounts  - Life and AD&D Insurance, critical illness, hospital indemnity, and accident insurance - Short-term disability and long-term disability   - Pet Insurance  - Legal Benefits  - 401(k) Savings Plan with Company Match  - 12 Paid Holidays - 10 Vacation Days and 5 Paid (Sick) Time Off Days - Well-being Benefit - Discount and Total Reward Programs  The applicant who is hired will receive wages within the range that will be based on several factors, including, as applicable, criteria such as years and type of experience, relevant education, training, qualifications, certifications/licensing, skills, geographic location, performance, market considerations, seniority system, merit system, systems that measure earnings by quantity or quality of production, and business or organizational needs. Application deadline: July 15th, 2026 (the application deadline is a good-faith estimate and may be extended in certain circumstances) How to apply: Please visit our careers site at https://www.refresco-na.com/na/careers/ Join Refresco TODAY and enjoy a rewarding CAREER!   Any employment agency, person, or entity that submits a résumé to this career site or a hiring manager does so with the understanding that the applicant's résumé will become the property of Refresco Beverages US, Inc.  Refresco Beverages, US Inc., will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person, or entity.  Employment agencies that have agreements with Refresco Beverages US, Inc., and have been engaged in a search shall submit a résumé to the designated Refresco recruiter or, upon authorization, submit a résumé to this career site to be eligible for placement fees.  Refresco Beverages US Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law.

• Own TAM Operational Infrastructure • Design and manage the operational processes that structure and maintain Dandy’s Total Addressable Market (TAM). • Ensure high data quality, completeness, and accuracy across market datasets used by sales teams. • Define governance frameworks to ensure the TAM remains clean, scalable, and operationally reliable. • Partner with Data and BizSystems teams to operationalize market datasets into GTM systems. • Design Portfolio & Pursuit Assignment Architecture • Own the processes and system logic that assign pursuits across sales teams and segments. • Define assignment frameworks, routing rules, and portfolio ownership models. • Ensure pursuits are distributed in ways that maximize coverage, productivity, and market penetration. • Continuously evaluate and optimize assignment models as the business scales. • Build Market Data Enrichment Infrastructure • Design scalable processes to source, enrich, and validate market data used to expand TAM coverage. • Develop frameworks for international TAM expansion and operational readiness. • Partner with Data, Marketing, and external data providers to ensure high-quality market intelligence. • Ensure Market Coverage and Portfolio Quality • Monitor TAM coverage and portfolio health across sales teams. • Identify gaps, duplication, or inefficiencies in how accounts and pursuits are distributed. • Build reporting and monitoring systems that ensure sales teams are consistently working high-quality pursuits. • Institutionalized Market Operations • Create repeatable frameworks for portfolio assignment, TAM maintenance, and market data governance. • Ensure market operations are embedded into Salesforce and core GTM systems. • Partner cross-functionally with Sales, Data, Marketing, and BizSystems teams to continuously improve market infrastructure.

• Develop, implement, and maintain sales territory models to ensure balanced workload and market coverage. • Partner with sales leadership to evaluate territory performance and make recommendations for optimization. • Support the development and refinement of sales forecasts by analyzing historical trends, pipeline data, and sales activity. • Maintain and deliver regular reporting packages for sales leadership, including forecast accuracy, attainment, and trending analysis. • Monitor pipeline health, coverage, and movement to provide visibility into sales performance and future revenue. • Identify gaps, risks, and opportunities within the funnel and recommend actions to improve conversion rates and deal velocity. • Serve as a key business user and administrator for CRM (e.g., Salesforce) and related sales systems. • Drive process improvements and system enhancements to streamline sales operations and improve user experience.