• Develop, implement, and maintain sales territory models to ensure balanced workload and market coverage. • Partner with sales leadership to evaluate territory performance and make recommendations for optimization. • Support the development and refinement of sales forecasts by analyzing historical trends, pipeline data, and sales activity. • Maintain and deliver regular reporting packages for sales leadership, including forecast accuracy, attainment, and trending analysis. • Monitor pipeline health, coverage, and movement to provide visibility into sales performance and future revenue. • Identify gaps, risks, and opportunities within the funnel and recommend actions to improve conversion rates and deal velocity. • Serve as a key business user and administrator for CRM (e.g., Salesforce) and related sales systems. • Drive process improvements and system enhancements to streamline sales operations and improve user experience.

🚨 IMPORTANT WATCH THIS QUICK LOOM VIDEO ON HOW TO GET HIRED https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0 C1 ENGLISH LEVEL IS REQUIRED. THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR ENTIRE SHIFT. PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH Operations & Sales Manager 🧹 🆔 Job ID: CARRIC1 🏢 Industry: Cleaning Services 📍 Location: LATAM / South Africa 🕒 Job Status: Full Time ⏰ Work Schedule: 10:00 AM to 6:00 PM EST, Monday to Friday 💰 Salary: $9 - $11 per hour + commissions + bonuses 🚀 Target Start Date: ASAP Role Overview 📌 About the Client: 🏠 Our client is a growing residential cleaning services business based in the Washington, D.C. area, operating with a remote-first model and a team of independent cleaners. The business currently completes 60–70 cleanings per month, generating approximately $15K in monthly revenue. With strong early traction, the company is now looking to scale operations, improve responsiveness to leads, and increase overall efficiency. The founders are actively involved but aim to step back from day-to-day operations by building a reliable and proactive remote team. About the Role: 💼 We are looking for a highly proactive and results-driven Operations & Sales Coordinator to support both revenue growth and day-to-day operations. This role will focus on managing inbound and outbound leads, closing new clients, and ensuring timely follow-up to maximize conversions. Additionally, you will provide operational support by coordinating with cleaners, assisting with scheduling, and helping resolve service-related issues. The ideal candidate takes ownership, thinks critically, and actively contributes ideas to improve processes and drive business growth. Key Responsibilities ✅ Lead Management & Sales 📞 - Handle inbound leads from phone calls, website inquiries, and platforms such as Google LSA and Yelp - Respond quickly to inquiries and follow up consistently to maximize conversion rates - Close new clients and manage the full sales cycle from initial contact to booking - Track and report daily sales activity, including leads, conversions, and missed opportunities Outbound Prospecting & Growth 🚀 - Conduct cold outreach to potential partners such as realtors and property managers - Monitor and engage in local platforms such as Facebook groups and Nextdoor to generate and close leads - Support outbound campaigns including cold calling and email follow-ups - Identify new opportunities to increase lead flow and client acquisition Operations & Scheduling Support 📅 - Coordinate scheduling of cleanings using booking systems - Communicate with cleaners regarding job assignments, updates, and issues - Act as a bridge between clients and cleaners to resolve scheduling conflicts or service concerns - Assist in ensuring smooth daily operations and service delivery Process Improvement & Reporting 📊 - Provide daily and weekly performance reports on sales and operations - Identify inefficiencies and suggest improvements to workflows and systems - Support implementation of new tools, automations, and processes to scale the business Qualifications & Skills 🎯 Must Have ✔️ - Proven experience in sales, lead management, or customer-facing roles - Experience working with residential cleaning or home services businesses - Strong verbal and written English communication skills with a neutral accent - Experience handling inbound and outbound leads, including phone-based communication - Ability to multitask between sales activities and operational coordination - Experience working with CRM or scheduling tools - Availability to work full-time in EST business hours Preferred ⭐ - Familiarity with tools such as Booking Koala, GoHighLevel, OpenPhone, or similar platforms - Experience with cold outreach, including cold calling or cold emailing - Background in coordinating field teams or service-based operations - Experience with content creation and social media posting - Fluent in Spanish (verbal and written) Personality Traits 💡 - Proactive and self-driven with a strong ownership mindset - Problem solver who can think independently and make decisions - Organized and detail-oriented in a fast-paced environment - Entrepreneurial mindset with a focus on growth and improvement - Reliable, consistent, and committed to long-term collaboration

Role Description This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Sales Operations Director - REMOTE. In this strategic leadership role, you will be pivotal in shaping and optimizing our sales operations function. Your focus will be on enhancing efficiency within the sales processes and driving revenue growth through effective collaboration with senior leadership. By establishing scalable systems and processes, you will manage cross-functional alignment to support a high-performing team, emphasizing continuous improvement and operational excellence in sales support, analytics, and customer enablement. - Define and execute the Sales Operations and Sales Administration strategy aligned with growth objectives. - Maintain alignment with executive leadership to drive cross-functional initiatives. - Lead and develop a high-performing Sales Operations team with clear priorities. - Establish consistent operating processes and service expectations across sales activities. - Own and optimize the end-to-end sales process to improve efficiency. - Manage billing, service issues, and coordinate with relevant teams during escalations. - Oversee sales documentation and contract workflows in partnership with Legal. - Support the RFP process and ensure high-quality responses to proposals. - Drive sales enablement through effective onboarding and training initiatives. - Manage regular sales meetings, events, and enhance the Channel Partnership Program. Qualifications - 8+ years of experience in Sales Operations or related fields. - Proven leadership skills in managing complex, multi-region sales operations. - Expertise in CRM systems (Salesforce, HubSpot) and sales enablement tools. - Strong analytical skills for performance tracking and reporting. - Exceptional communication and stakeholder management skills. - Ability to thrive in a fast-paced organization with evolving needs. - Preferred: Experience in technology, SaaS, or professional services environments. - Preferred: Familiarity with ERP systems and advanced analytics platforms. Benefits - 100% Telecommute positions with limited travel for events. - Educational reimbursement and Professional Training bonus. - Paid Maternity & Paternity leave. - Flexible schedule and Flex days to enhance work-life balance.

• Own TAM Operational Infrastructure • Design and manage the operational processes that structure and maintain Dandy’s Total Addressable Market (TAM). • Ensure high data quality, completeness, and accuracy across market datasets used by sales teams. • Define governance frameworks to ensure the TAM remains clean, scalable, and operationally reliable. • Partner with Data and BizSystems teams to operationalize market datasets into GTM systems. • Design Portfolio & Pursuit Assignment Architecture • Own the processes and system logic that assign pursuits across sales teams and segments. • Define assignment frameworks, routing rules, and portfolio ownership models. • Ensure pursuits are distributed in ways that maximize coverage, productivity, and market penetration. • Continuously evaluate and optimize assignment models as the business scales. • Build Market Data Enrichment Infrastructure • Design scalable processes to source, enrich, and validate market data used to expand TAM coverage. • Develop frameworks for international TAM expansion and operational readiness. • Partner with Data, Marketing, and external data providers to ensure high-quality market intelligence. • Ensure Market Coverage and Portfolio Quality • Monitor TAM coverage and portfolio health across sales teams. • Identify gaps, duplication, or inefficiencies in how accounts and pursuits are distributed. • Build reporting and monitoring systems that ensure sales teams are consistently working high-quality pursuits. • Institutionalized Market Operations • Create repeatable frameworks for portfolio assignment, TAM maintenance, and market data governance. • Ensure market operations are embedded into Salesforce and core GTM systems. • Partner cross-functionally with Sales, Data, Marketing, and BizSystems teams to continuously improve market infrastructure.