IntelePeer

• Design, build, and maintain Sigma dashboards that visualize AI and interaction performance across client accounts • Lead standardization efforts — developing reusable dashboard templates and a consistent KPI framework • Analyze AI agent performance data with a focus on call containment rates • Develop and deliver weekly performance scorecards and support quarterly business reviews • Partner with Customer Success Managers to prepare and present data-driven insights during client reviews

• Own the measurement plan for healthcare workflow implementations — defining goals, KPIs, success criteria, and reporting cadence for AI-driven workflow deployments across payer and provider customers. • Develop reusable dashboards, scorecards, and data views in Sigma that reflect end-to-end workflow performance: automation rates, containment, escalation patterns, task completion, and downstream outcomes such as authorization approvals or appointment confirmations. • Deliver recurring and ad-hoc reports that translate interaction and operational data into clear narratives and actionable recommendations for Product, Customer Success, and customer stakeholders. • Analyze interaction events across the IntelePeer platform — telephony, ASR/NLU, orchestration, EHR/CRM integrations — to surface how workflows are performing across prior authorization, referral management, claims status, and patient access use cases. • Identify patterns in automation effectiveness, intent and slot performance, call containment, and transfer rates that indicate where workflows are delivering value and where optimization is needed.

• Develop deep expertise in the administrative workflows that drive cost, friction, and patient experience in healthcare, including appointment scheduling, insurance eligibility, prior authorization, referral coordination, billing follow-up, and appointment reminders. • Engage regularly with subject matter experts (clinical staff, practice administrators, RCM specialists, front-desk personnel, and payer operations teams) to understand how workflows actually function in practice, where they break down, and what an improved experience would look like. • Use SME input to validate workflow requirements before they reach any product or engineering team, ensuring that specifications reflect real operational needs rather than assumed ones. • Define what "good" looks like for AI-assisted automation of these workflows: expected outcomes, accuracy thresholds, fallback logic, escalation paths, and measurable ROI benchmarks. • Stay current on how healthcare organizations (providers, payers, RCM vendors) are actually operating and where they feel the most pain, through customer interviews, industry research, and partner conversations. • Own and follow a structured software development lifecycle (SDLC) process for new healthcare workflows, from initial concept and SME validation through requirements definition, POC, build, testing, and release. • Define and maintain workflow-specific artifacts at each stage of the SDLC, including problem statements, workflow maps, integration requirements, acceptance criteria, and release readiness checklists. • Coordinate across the Integration product team, AI platform product team, product data team, and UX to ensure each has what it needs at the right stage of the workflow development cycle, and that dependencies are identified and resolved early. • Establish clear entry and exit criteria for each SDLC phase so that workflows advance only when they meet quality, compliance, and functional standards. • Conduct post-release reviews for each new workflow, capturing what worked, what did not, and how the process or product should evolve based on real-world performance.

• Healthcare platform partnership development — identifying integration targets across EHRs, PMS, scheduling, RCM, and adjacent systems; driving API access agreements with vendors; building a formal partner program • Read layer requirements — what data agents retrieve from each system type, from which FHIR resources or HL7 message types, at what latency, and how it gets normalized before reaching an agent • Write-back requirements — what gets written back to EHRs, PMS, and other systems when a workflow completes, the write contract, conflict handling, idempotency, and the safeguards that keep bad data out of the record • Integration infrastructure — API gateway design, authentication patterns, retry/circuit-breaker logic, and the integration playbooks that standardize deployments across customers • Data gap identification — formally documenting where required data is inaccessible, inconsistent, or unstructured, and owning the roadmap to close those gaps with partners and engineering • HIPAA compliance posture for all integration touchpoints — PHI classification, audit logging, BAA scope, minimum necessary standards

• Build AI voice agent solutions within the IntelePeer SmartFlow platform — configuring conversational flows, NLU intent models, business rule logic, slot-filling patterns, and multi-turn dialogue structures from approved design specifications. • Translate workflow design documents produced by the Healthcare AI Workflow Solutions team into precise, testable agent configurations that faithfully implement the intended customer experience. • Identify and resolve ambiguities in design specifications before build begins — escalating design gaps to the Director and Workflow Solutions team rather than making undocumented interpretation calls independently. • Leverage AI-assisted development tools to accelerate build velocity, generate configuration drafts, and identify coverage gaps in conversational flows. • Build and maintain real-time integrations between AI agents and healthcare data systems — including EHR/PM platforms such as Dentrix, Dentrix Ascend, Epic, and athenahealth — enabling agents to retrieve and act on live patient and scheduling data. • Implement API integrations following IntelePeer's standards for authentication, error handling, retry logic, and data transformation — ensuring integrations are robust, well-documented, and maintainable. • Test integrations under realistic data conditions including edge cases, missing data states, API latency, and failure scenarios — validating that fallback behavior is safe and patient-appropriate. • Conduct thorough self-testing of all AI agent builds before advancing to formal QA — including functional testing of all defined flows, boundary condition testing, integration validation, and end-to-end scenario testing. • Collaborate with QA Engineers to support test case development, reproduce defects, and validate fixes — treating QA feedback as a quality partnership rather than a handoff. • Maintain accurate build documentation — including configuration change logs, integration specs, and known limitations — so QA and Customer Success always have a current picture of what was built and why. • Actively contribute to the team's testing frameworks and best practices, helping improve the efficiency and coverage of quality processes over time.

• Own Deal Integrity & Flow: Audit "Closed Won" deals to ensure commercial terms are accurate and that all automated handoffs to Onboarding and CS are triggered flawlessly. • Support Commissions Reporting: Report internal sales commissions and liaison with Sales Reps Q&A. Leverage AI-assisted tools to generate, validate, and refine commission statements, collaborating with internal AI champions to maintain and improve automated workflows. • Optimize GTM Workflows: Partner with our Salesforce Admin to build and maintain Salesforce workflows • Enhance GTM Process + Strategy: Partner with Marketing, Sales, Customer Success and Finance to optimize existing processes and implement new ones when strategic changes occur • Monitor the Revenue Engine: Proactively track deal velocity and stage gates, ensuring all required checks and balances are met before a deal progresses. • Support Data Governance & CRM Compliance: Monitor CRM data integrity across the sales funnel, proactively identifying and resolving data gaps, following up with sales representatives to enforce accurate and timely data entry. • Maintain Reporting Infrastructure: Support the maintenance of existing Salesforce reports and dashboards, ensuring data accuracy and timely refresh across pipeline and bookings tracking tools. • Support Weekly and Monthly Reporting Cycles: Assist in the preparation and distribution of recurring sales reporting, including pipeline activity summaries and funnel movement tracking, ensuring timely stakeholder visibility.

• The Quality Assurance Engineer is responsible for creating and executing the test plans, test procedures, and test cases used to certify new products and services. • Test areas include: feature/function, system, performance, and regression. • The QA Engineer works closely with Software Development staff and is involved in every phase of the Software Development Lifecycle. • Test Plan and Test Case writing for new Products and Projects • Write up bugs via JIRA Bug Tracking Tool • Participate in Bug Triage and Product Overviews • Learn and Write Test cases in Automation Tool • Execute tests via Automation Tool during Regression Cycle • Perform Functional and Regression testing during Sprints • Suggest Improvements to QA Process and Procedures • Learn and implement new ideas in AI for QA Department

• Build prompt‑based test cases to evaluate LLM outputs for correctness, stability, safety, and non‑functional targets (latency, determinism, cost). • Execute scripted model tests to validate agent behaviors across intents, flows, and edge‑cases. • Maintain voice‑to‑voice and API regression tests to detect model drift or unintended degradation. • Use Smart Analytics/Analysis Agents to review real user interactions and identify issues (misclassification, routing errors, hallucinations). • Summarize patterns and provide example‑driven insights to internal teams. • Apply HITL policies for low‑confidence model predictions, unknown intents, or out‑of‑scope cases. • Document CX and accuracy impact for model improvement cycles. • Publish evaluation results in TestRail with structured evidence.

About IntelePeer.ai: IntelePeer delivers rapidly deployable communications solutions for an always connected world. Our Conversational AI Platform instantly improves your customers’ communications experience. IntelePeer provides industry leading time-to-value with Agentic AI solutions that work seamlessly with your infrastructure. Our no-code templates, low-code, co-creation, and developer API options provide you with simple, easy-to-use tools that can be utilized by anyone. Job Summary: The Director of Field Marketing is a strategic, results-oriented leader responsible for driving qualified pipeline, accelerating deal cycles, and supporting regional sales across IntelePeer’s core industries—with a strong emphasis on healthcare. This role partners closely with Sales to build targeted field initiatives, ABM programs, and customer engagement motions designed specifically for healthcare providers, payers, MSOs, DSOs, and complex care networks. This leader will also manage and mentor one direct remote team member, ensuring high performance, tight alignment with Sales, and consistent execution across regions. Responsibilities: · Build and execute field programs that drive qualified pipeline in priority regions, with a dedicated focus on healthcare verticals. · Develop integrated, vertical-specific campaigns aligned with healthcare needs—patient experience, care coordination, contact center automation, and RCM workflows. · Own field execution for ABM, events, partner activations, roadshows, workshops, and executive-level engagements. Sales Partnership & Enablement · Serve as the primary marketing partner for Healthcare Sales leaders. · Translate sales insights into actionable marketing plans that support both new logo growth and expansion. · Deliver follow-up frameworks, playbooks, and tailored content to enable AE engagement and accelerate late-stage pipeline. Remote Team Leadership · Lead, coach, and develop a remote field marketing team with clear goals, aligned workflows, and measurable performance expectations. · Manage prioritization, resource allocation, and quality standards across distributed team members. · Establish strong communication rhythms and accountability structures for remote execution. Event Leadership & Customer Engagement · Own strategy, budget and execution for all field events, with emphasis on high-value healthcare conferences, partner events, and executive roundtables. · Oversee event logistics, onsite presence, and post-event pipeline processes. · Ensure exceptional experience delivery for healthcare decision-makers. Measurement & Performance · Track and report program performance including pipeline creation, influence, velocity, and ROI. · Partner with Marketing Ops for attribution accuracy, insights, and continuous improvement. · Optimize field plans based on data, revenue goals, and sales feedback. Required Qualifications · 8+ years of B2B marketing experience, including 5+years in field marketing or ABM supporting enterprise or healthcare sales. · Proven success generating pipeline and influencing revenue in healthcare technology or enterprise SaaS. · Experience in managing and developing remote teams. · Strong partnership skills with Sales at all levels. · Demonstrated excellence in event strategy, healthcare-focused programs and ABM execution. · Data driven operator with reporting and optimization skills. Education & Experience: · Minimum Education: Bachelor’s degree (BA/BS) in Marketing, Business, or a related field. · Preferred Education: MBA or master’s degree in a relevant field, reflecting strategic, high-level business acumen. · Industry Certifications: While not always required, certifications in Account-Based Marketing (ABM) (e.g., from Demand base) or specialized healthcare marketing credentials are highly advantageous. · Functional Knowledge: Strong, demonstrated understanding of healthcare industry regulations, such as HIPAA, and familiarity with healthcare technology workflows (e.g., EMR, RCM, or telehealth). Competencies:· . Strategic Thinking · Sales Partnership Excellence · Remote Team Leadership · Operational Rigor · Data Fluency · Event & Experience Leadership · Communication & Influence Physical Requirements: - Sedentary work lifting no more than 10 pounds. - Occasional lifting, carrying, and standing. - Frequent hand/eye coordination to operate office equipment. - Vision sufficient to read computer screens, reports, and related department documents. - Dexterity to operate computer keyboards and other related office equipment. - Endurance sufficient to sit and work at a computer for extended periods of time. - Frequent speech communication and hearing. Why you'll love it here: - Unlimited Vacation for exempt employees - Paid Holidays - Competitive medical, dental & vision insurance for employees and their dependents - 401K Retirement Plan - Stock Options - Company-paid life insurance - Health & Flexible Savings Accounts - Cell phone, gym, and internet reimbursement - Paid Parental Leave - Tuition Reimbursement - Employee Assistance Program (EAP) - Free snacks (Denver, and or Fort Lauderdale) - Fun events (virtual and in-person) Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. Any requests to exercise your rights as a data subject under GDPR should be submitted to infosec@intelepeer.com for prompt processing. Please refer to our Privacy Policy (at www.intelepeer.com/privacy/intelepeer-privacy-policy) for any questions on how IntelePeer complies with GDPR. For California residents only: Please refer to the link below for IntelePeer’s Applicant CCPA Privacy Notice. https://intelepeer.com/privacy/intelepeer-california-applicant-privacy-notice/ IntelePeer participates in E-Verify. At IntelePeer, we value diversity and are proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status. We strive to provide reasonable accommodations to applicants and employees with disabilities to support them in performing the essential functions of their roles. If you have any questions or need assistance, please contact our Director of Recruiting.