Qualifacts

• Embed with our mobile team as their backend counterpart — building the APIs, services, and data layers that power the iOS and Android apps • Design and implement backend systems and REST APIs for a HIPAA-compliant patient portal in the behavioral health space • Take ownership of complex features end-to-end — from architecture through deployment • Contribute to system design decisions and raise the technical bar across the team

Title: Manager, Marketing Content Location: Nashville Job Description: Job Description: Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts’ comprehensive portfolio, including the CareLogic®, Credible™, and InSync® platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers. Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers serving more than 6 million patients. Qualifacts was recognized in the 2022 and 2023 Best in KLAS: Software and Services report as having the top ranked Behavioral Health EHR solutions. If you want to work inside an atmosphere where innovation has purpose, and your ambition works to support our customers and those they serve, please apply today! We are seeking candidates in Nashville or Tampa to work a hybrid schedule in either office location. Remote candidates will not be considered. Summary of the Manager, Marketing Content We’re hiring a hands on content leader to own how our marketing content is planned, executed, and scaled across channels—helping mental health providers find clear, trustworthy technology guidance in a noisy market. We’re the leading technology partner for behavioral health and mental health agencies, specializing in AI powered EHRs and integrated technology—and as the need for mental health care continues to grow, the way we show up with accurate, compassionate, actionable content matters. This role is ideal for someone who loves mentoring eager content creators, bringing structure to complexity, thrives in fast moving environments, and can translate real customer needs (clinical teams, practice owners, operations leaders) into content that is useful, responsible, and easy to act on. You’ll manage content across our entire marketing ecosystem (web, webinars, videos, email, sales enablement, product marketing collateral, paid and owned channels), while leading a talented, high-performing Content Team and building the systems that allow marketing to scale. You’ll bring a customer centric lens to every asset—making sure what we publish respects the realities of care delivery and helps providers make confident decisions. You’ll have the opportunity to scale content for a fast-growing healthcare technology company with a high-performing, extremely dedicated team. Plus, you’ll find meaningful work by building content that helps mental health providers deliver better care—by making it easier to learn, evaluate solutions, and adopt best practices with confidence. Responsibilities for the Manager, Marketing Content - Lead content execution across all marketing channels (web, webinars, email, sales enablement, paid, social, thought leadership) with messaging tailored to mental health and behavioral health providers - Design and align content to multi-channel nurture and lead gen campaigns, supporting lead management across the funnel - Coach and develop the Content Team to build and maintain workflows and SOPs to effectively scale content production - Translate provider pain points into clear and compelling content that helps customers take the next best step - Own editorial planning: content calendars, execution timelines, sprint planning, and cross‑functional intake—so teams have clarity on what’s developed, when, and why - Use AI tools responsibly to accelerate workflows (drafting, repurposing, research synthesis, and QA support), while following internal guidelines, protecting sensitive information, and ensuring final content is accurate, human, and brand‑aligned - Partner closely with Product Marketing, Designer, Customer Marketing, Demand Gen, Sales, and Leadership Teams to ensure content reflects real customer questions and supports the full funnel - Set quality standards for all content: accurate, current, on brand, and mindful of healthcare trust signals (privacy, compliance, responsible claims) - Own webinar programs and virtual experiences—bringing in credible voices and topics providers care about (ON24 experience strongly preferred) - Manage agencies and vendors that support content marketing efforts Qualifications of the Manager, Marketing Content - 6+ years of B2B marketing or content experience, with a track record of turning complex topics into clear, helpful guidance - 2+ years of people management experience (required) - Clear, effective written and verbal communicator who is comfortable presenting work, recommendations, and updates to colleagues and leadership - Experience with marketing automation, project management, CMS platforms, and content operations; understands how content performance ties to pipeline - Required Application Proficiencies: Microsoft 365, especially PowerPoint - Bonus Application Proficiencies: ON24, Trello, Pardot, WordPress, Salesforce Marketing Cloud, Canva, LinkedIn, CapCut, and Adobe Creative Suite - Bonus Industry Experience: SaaS, AI, technology, healthcare, and behavioral/mental health Knowledge, Skills, and Abilities of the Manager, Marketing Content - Excellent editorial judgment and voice—able to write and edit in a way that feels human, credible, and customer‑centric - Strong project management and execution skills; comfortable running multiple workstreams and channels effectively without losing visibility - Comfortable using AI and automation to accelerate content operations—paired with strong judgment around accuracy, privacy, and responsible claims - Lead a critical function within a growing marketing organization - Build scalable content plans across multiple channels and product lines to support the lead funnel - Partner closely with senior leaders - Make a visible impact on how we go to market - Grow as a clear, confident communicator—able to motivate and align teams by sharing performance and wins Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• Provide multi-hour software demonstrations and training (on-site and off-site) to employees, prospects and existing customers • Setup, configure, and maintain demonstration database(s) • Conduct appropriate research and analysis on prospective customer needs and state requirements in order to appropriately tailor product conversations and demonstrations • Consult with staff at all levels of a prospect’s organization (C level, Director level and End User) to drive needs analysis and answer product related questions, technical questions, and process questions • Drive the sales process through other marketing efforts (i.e., trade shows) as needed • Develop and regularly update demonstration materials (internal, external, and client-specific) • Participate in customer user groups and product advisory boards as a technical expert and Product SME • Liaison with other internal departments (i.e., help desk, product, projects, quality assurance/testing, implementation services) as needed to ensure sales demo/implementation objectives are in current alignment with product evolution/customer needs and new customers are properly transitioned into implementation

• Define the multi-system architecture that connects Salesforce, RevTech tools, data sources, and AI components into an integrated GTM ecosystem. • Lead system design initiatives, including new platform evaluations, integration patterns, and workflow modernization. • Develop data-flow diagrams, systems documentation, and technical roadmaps for leadership evaluation and budget planning. • Assess organizational scaling needs, including acquisitions, product expansion, and new GTM motions, and translate them into technical requirements. • Present architecture roadmaps to leadership for budget, resource, and strategic alignment. • Build or prototype automated scripts (e.g., Python, JavaScript) for data transformation, API orchestration, operational workflows, and system optimization. • Collaborate with developers and enterprise architecture teams to influence low-code vs. code-based design decisions. • Define integration patterns and system-to-system communication requirements using APIs, event-based triggers, JSON, and SOQL/SQL queries. • Troubleshoot complex configuration or integration issues by analyzing logs, API responses, and platform metadata. • Design, deploy, and govern AI-assisted workflows, including LLM-based research agents, enrichment automations, content generation pipelines, and decision-support utilities. • Build controlled, auditable AI automations using tools such as Copilot, Einstein, or custom orchestrations. • Implement AI guardrails to ensure data accuracy, user accountability, and compliance with organizational policies. • Partner with leadership to define the AI adoption strategy across the GTM organization. • Build and maintain workflow automations, flows, and integrations between connected tools. • Identify inefficiencies and recommend enhancements to improve usability and efficiency. • Stay current with GTM systems and connected tool releases; evaluate and implement beneficial new features. • Own the RevOps data governance framework, including data quality, stewardship, retention, and distribution standards. • Define security policies, including least-privilege access across GTM systems. • Conduct risk assessments for new vendors, integrations, and AI automations to ensure regulatory and audit compliance. • Conduct build vs. buy analysis for new GTM technology, using ROI modeling, operational impact scoring, and architectural compatibility assessments. • Evaluate emerging RevTech, AI tools, and data providers and make strategic recommendations to leadership. • Lead technical discovery for new business requirements and translate them into longterm scalable system solutions. • Define and maintain the business continuity plan for key GTM systems, including backup standards and disaster recovery procedures. • Monitor system performance and design optimizations that improve speed, reliability, and user experience at scale. • Oversee capacity planning and forecasting for GTM systems based on growth, usage patterns, and changing sales motions.

• Provide multi-hour software demonstrations and training (on-site and off-site) to employees, prospects and existing customers • Setup, configure, and maintain demonstration database(s) • Conduct appropriate research and analysis on prospective customer needs and state requirements in order to appropriately tailor product conversations and demonstrations • Consult with staff at all levels of a prospect’s organization (C level, Director level and End User) to drive needs analysis and answer product related questions, technical questions, and process questions • Drive the sales process through other marketing efforts (i.e., trade shows) as needed • Develop and regularly update demonstration materials (internal, external, and client-specific) • Participate in customer user groups and product advisory boards as a technical expert and Product SME • Liaison with other internal departments (i.e., help desk, product, projects, quality assurance/testing, implementation services) as needed to ensure sales demo/implementation objectives are in current alignment with product evolution/customer needs and new customers are properly transitioned into implementation

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Sales Solutions Consultant (SC) is the product expert who works in direct partnership with the Regional Sales Manager throughout the entire sales process to present solution-focused, technical, and functional product capabilities. The SCs will drive the system needs analysis process with prospects and handle all product demonstrations, communicating directly with C-Suite and Director level contacts as well as front line subject matter experts within the prospect organization. Individuals in this role will also work cross-functionally with other internal departments to ensure alignment with product and organizational objectives, and to assist in proper transition of customers from sales to implementation. This position reports to the VP of Sales Solutions Consulting. Responsibilities - Provide multi-hour software demonstrations and training (on-site and off-site) to employees, prospects and existing customers. - Setup, configure, and maintain demonstration database(s). - Conduct appropriate research and analysis on prospective customer needs and state requirements in order to appropriately tailor product conversations and demonstrations. - Consult with staff at all levels of a prospect’s organization (C level, Director level and End User) to drive needs analysis and answer product related questions, technical questions, and process questions. - Drive the sales process through other marketing efforts (i.e., trade shows) as needed. - Develop and regularly update demonstration materials (internal, external, and client-specific). - Participate in customer user groups and product advisory boards as a technical expert and Product SME. - Liaison with other internal departments (i.e., help desk, product, projects, quality assurance/testing, implementation services) as needed to ensure sales demo/implementation objectives are in current alignment with product evolution/customer needs and new customers are properly transitioned into implementation. Qualifications - Bachelor’s Degree, preferably in a technical or behavioral health field. Equivalent additional years’ work experience may be considered in lieu of degree. - 2+ years’ experience as a Software Solutions/Systems Consultant delivering product demonstrations and/or software training via multiple modes of delivery (face-to-face, one-on-one, e-learning, web, etc.). - In lieu of systems consulting experience, 3+ years’ combined experience in the following areas may be considered: Software Solutions/Systems Consultant, highly technical healthcare software sales/account management role or EHR systems focused role (implementation/training/support/or product analysis, etc.) or behavioral healthcare industry (i.e., counselor, therapist, case manager, biller, nurse, psychiatrist, management). - Hands on experience with EHR or EMR systems. Knowledge, Skills, and Abilities - Dynamic and professional presentation skills. - Passion for technology with ability to quickly understand complex systems, configure system settings and workflows and solve technical issues. - Proficiency with creating presentation curriculum and corresponding materials. - Excellent interpersonal skills with ability to interact with diverse groups, handle difficult situations, and maintain professional presence throughout. - Enthusiastic, positive attitude with willingness to jump in where needed to help both internal and external customers and co-workers. - Strong desire to learn and enhance technical, presentation, and communication skills while also mentoring peers to do the same. - Demonstrated ability to self-motivate and employ a strong work ethic along with good judgment and decision-making skills to effectively achieve objectives with minimal supervision. - Good organizational skills and detail orientation. - Flexibility in thinking, planning, and execution of sales presentations. - Proficiency with Office 365 or similar productivity tools, and Microsoft Project or similar project management tools. - Ability to travel extensively, including overnight (up to 60% of the time), is required; close proximity to a commercial airport in the continental United States is ideal. - Knowledge or experience with Salesforce or other CRM systems. Company Description Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts’ comprehensive portfolio, including the CareLogic®, Credible™, and InSync® platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers. - Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers serving more than 6 million patients. - Qualifacts was recognized in the 2022 and 2023 Best in KLAS: Software and Services report as having the top ranked Behavioral Health EHR solutions.