Job Closed
This listing is no longer active.
Senior Field Service Technician
Location
United States
Posted
73 days ago
Salary
$96.9K - $154.7K / year
Seniority
Senior
Job Description
Senior Field Service Technician
Ciena
• Deliver Tier 1 technical support for deployment services projects, ensuring seamless network transformation and modernization for US Federal Government customers • Provide remote and onsite technical support, troubleshoot complex issues, and mentor field technicians • Execute advanced network upgrades, including channel additions, node insertions, traffic migrations, and hardware/software updates, without impacting end-user services • Draft and implement network test plans and non-intrusive Methods of Procedure (MOPs) to ensure stable network operations • Perform network audits, architecture design, and modernization planning to evolve customer networks via the EMOP process • Serve as a key technical interface to customers, ensuring proactive communication and timely resolution of technical challenges • Collaborate with internal teams to recommend enhancements to field deployment processes and drive improvements through Right First Time initiatives
Job Requirements
- Technical or Bachelor’s degree in Computer Science, Electrical Engineering, or equivalent experience
- 8-12 years of experience in telecom installation, provisioning, testing, live network migration, and consulting
- Advanced knowledge of Ciena products, with essential expertise in Ciena 6500
- US citizenship and a valid US driver’s license
- Ability to work during off-hours maintenance windows and travel domestically (50-75%) and internationally as needed
Benefits
- medical, dental, and vision plans
- participation in 401(K) (USA) & DCPP (Canada) with company matching
- Employee Stock Purchase Program (ESPP)
- Employee Assistance Program (EAP)
- company-paid holidays
- paid sick leave
- vacation time
Related Guides
Related Categories
Related Job Pages
More Field Engineer Jobs
Field Service Technician II
Radiology PartnersRadiology Partners, through its owned and affiliated practices, is a leading radiology practice in the U.S.
• Commission, repair, and service mechanical and electrical equipment associated with new Data Center Cooling projects • Review work orders, blueprints, schematic diagrams and related materials to determine tasks to be performed, tools, equipment, and parts needed for installation or repair • Demonstrate experience in managing challenging jobs with the objective to mitigate the impact on customer’s building/experience while also minimizing the financial burden on the company • Consult with engineering and manufacturing personnel to resolve unusual problems in system operation and maintenance • Provide superior customer service to both internal and external customers while maintaining a professional appearance and demeanor • May advise management regarding customer satisfaction, product performance, and suggestions for product improvements
Field Service Technician
Radiology PartnersRadiology Partners, through its owned and affiliated practices, is a leading radiology practice in the U.S.
• Commission, repair, and service mechanical and electrical equipment associated with new Data Center Cooling projects • Review work orders, blueprints, schematic diagrams and related materials to determine tasks to be performed, tools, equipment, and parts needed for installation or repair • Demonstrate experience in managing challenging jobs with the objective to mitigate the impact on customer’s building/experience while also minimizing the financial burden on the company • Consult with engineering and manufacturing personnel to resolve unusual problems in system operation and maintenance • Provide superior customer service to both internal and external customers while maintaining a professional appearance and demeanor • May advise management regarding customer satisfaction, product performance, and suggestions for product improvements
Location: Sweden Travel Percentage: 20%-25% JOB SUMMARY This role is for an experienced Field Application Engineer with technical knowledge of the Fluke products and the applications these products are used in. The Field Application Engineer will enable the local sales team to drive growth for the Fluke products in the region, focusing on the Fluke Networks products.. He or she will be the technical go-to expert for the Fluke Networks products and will provide pre-and post- technical support for distributors, end-customers and the local sales teams. ROLES AND RESPONSIBILITIES - Support local sales team and customers with application, technical and competitive information - Develop technical skills through training provided by product experts, self-learning on the job and liaising with factory-based technical support engineers - Provide sales support at shows, conferences, seminars and roadshows; be able to prepare and deliver presentations and product demonstrations - Develop and execute training programs for both online and classroom use - Provide pre- and post- technical support for Fluke Networks products to our field sales team, distribution channels and end users - Work with Fluke’s CRM (Microsoft Dynamics) to record customer communications and track opportunities - Assist EMEA sales and marketing team with New Product Introductions (NPIs) - Work with EMEA team and Sales Program Manager developing ideas for regional marketing activities - Provide technical assistance to Inside Sales team QUALIFICATIONS/SKILLS AND KNOWLEDGE: - Strong proven technical product and application knowledge in Data networks - Preferable knowledge of Network Test and Measurement products and Network protocols - Knowledge of and experience in Industrial Test and Measurement is an advantage - Fluent in English and Swedish. Any additional language proficiency is a plus (preferably from Nordics and/or German) - Able to present and demonstrate measurement solutions to end users - Able to communicate and motivate via different media. - Understands the principles of sales and solutions selling. - Build relationship with key customers based on technical knowledge. - Ability to work effectively in a cross-functional team environment - A high level of independence and ability to “self educate”. Fortive Corporation Overview Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions. We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating. Fortive: For you, for us, for growth. About Fluke Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety. A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand. We Are an Equal Opportunity Employer Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.
HVAC Service Technician
Blue Cardinal Home Services, LLCJD Precision offers the platform to grow for high-performing HVAC Technicians who want control over their earnings and take pride in leading jobs the right way.
Role Description Residential HVAC Service Technician – JD Precision | Conroe, TX Take Your HVAC Career to the Next Level. If you’re motivated, customer-focused, and ready to take control of your earnings, this is the place to do it. We are looking for a driven Residential HVAC Service Technician who is looking for consistent work, strong support, and the ability to increase their income through performance-based pay significantly! At JD Precision, we’re looking for exceptional technicians who take pride in their work, themselves, care about customers, and want to be part of a winning team. Qualifications - EPA Universal Certification (Required) - 2+ Years of Residential HVAC Experience - Valid Driver’s License and at least 5 years of driving history - Strong communication & customer service skills - Professional attitude and team-player mindset Requirements - EPA Certification (required) - TDLR - 2+ years of residential HVAC service experience preferred - Comfortable earning through performance-based compensation - Strong communication and customer service skills - Driven, reliable, and goal-oriented mindset - Valid driver’s license and insurable driving record Benefits - Top Earning Potential: $100K+ per year with a generous commission structure - Dispatch from Home – skip the shop, head straight to your first call - Top-Tier Benefits Package: - Medical, Dental & Vision coverage - 401(k) with company match - PTO + 6 Paid Holidays + 2 Floating Holidays - Disability, HSA, FSA, Pet Insurance & more - Professional Growth: Continuous training & clear advancement paths Company Description JD Precision offers the platform to grow for high-performing HVAC Technicians who want control over their earnings and take pride in leading jobs the right way.



