The opportunity The Skills Development Programs (SDP) Operations & Ecosystem Manager owns the operational infrastructure, impact measurement, and long-term community lifecycle strategy across all SDP initiatives. This role is for the person who looks at a well-intentioned program and immediately sees the infrastructure it's missing , the tracking systems, the reporting frameworks, the alumni/community engagement strategy that would make it ten times more valuable. You'll own that build here, working across sales, customer success, and training delivery to make our skills programs something learners stay connected to long after completion While supporting customer-facing delivery when contracts are active, the primary focus is building the internal systems, reporting frameworks, and community mechanisms required to drive sustained program impact. What you'll be doing - Build and manage the operational infrastructure for Skills Development Programs (SDPs), including learner tracking systems, workflows, and scalable program processes. - Define, track, and report on program impact, creating dashboards and reporting frameworks that measure outcomes such as enrollment, completion, certification, and employment pathways. - Develop and manage the long-term learner ecosystem, including alumni communities, engagement initiatives, mentorship opportunities, and talent network growth. - Implement and optimize CRM and automation systems to manage learner and partner lifecycle data, streamline reporting, and improve operational efficiency. - Coordinate program delivery and cross-functional collaboration during active contracts, working with Sales, Customer Success, Marketing, and Training teams to ensure programs meet defined KPIs and deliver measurable impact. What we're looking for - Experience running or scaling programs in education, talent development, or ecosystem initiatives, with a strong focus on operational structure and delivery. - Strong analytical and data skills, with the ability to define KPIs, track program performance, and translate insights into clear reporting and improvements. - Experience building or managing communities, alumni networks, or engagement programs that keep participants connected beyond the initial program. - Comfort working cross-functionally with teams such as Sales, Customer Success, Marketing, and Training to coordinate program success and impact. - A proactive builder mindset, someone who can operate autonomously, design processes from scratch, and introduce tools, automation, or systems to scale programs effectively. - Experience working in early-stage teams or building new initiatives, where processes, structures, and ways of working were still being defined. You might also have - Interest in talent development, education, or ecosystem building, with a genuine motivation to help learners grow and stay connected to a broader professional community. Additional information - Relocation support is not available for this position - Work visa/immigration sponsorship is not available for this position Benefits At Unity, we want our team members to thrive. We offer a wide range of benefits designed to support well-being and work-life balance. Please note: Benefits eligibility, specific offerings, and coverage vary based on the country and employment status. While specific benefits vary, here are some of the ways we strive to take care of our eligible team members globally: Comprehensive health, life, and disability insurance | Commute subsidy | Employee stock ownership | Competitive retirement/pension plans | Generous vacation and personal days | Support for new parents through leave and family-care programs | Office food snacks | Mental Health and Wellbeing programs and support | Employee Resource Groups | Global Employee Assistance Program | Training and development programs | Volunteering and donation matching program Life at Unity Unity [NYSE: U] is the world’s leading game engine, powering play for more than 3 billion consumers each month. The top mobile games in the world, the most played PC indie titles, the most innovative console games, and virtually all of the top XR and Web Games are developed, deployed, and grown in Unity. Unity also enables teams across industries like automotive, manufacturing, and healthcare to design, simulate, and collaborate in 3D — closing the gap between ideas and reality. For more information, please visit www.unity.com. Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If you have a disability that means there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know. This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity. Your privacy is important to us. Please take a moment to review our Prospect Privacy Policy and Applicant Privacy Policy. Should you have any concerns about your privacy, please contact us at DPO@unity.com. #LI-SA1

• Own and manage the enterprise vendor financial governance program, including standards, controls, workflows, documentation, and performance monitoring. • Establish and maintain governance frameworks to ensure vendor financial terms are implemented and maintained in alignment with contractual, regulatory, and operational requirements. • Serve as a primary point of accountability for vendor financial governance issues, risks, and escalations. • Act as a strategic liaison across Finance, Operations, Compliance, and Markets to ensure vendor payments are accurate, timely, and aligned with contract terms, performance standards, and business expectations. • Influence and coordinate stakeholders to drive alignment, resolve issues, and ensure consistent execution of vendor governance practices across the enterprise. • Represent Finance Vendor Governance in enterprise-wide workgroups and initiatives, advancing standardization and program maturity. • Serve as a subject matter expert for vendor and provider contracts by interpreting financial, business, and regulatory terms and translating them into operational requirements and controls. • Provide guidance to internal stakeholders on contract interpretation, financial implications, and governance requirements. • Oversee vendor performance monitoring, including SLAs, deliverables, turnaround times, and reporting requirements. • Develop, track, and manage performance improvement plans, including financial penalties, credits, and utilization metrics to ensure adherence to contractual obligations. • Identify and address performance, compliance, and financial risks through data driven analysis and corrective action planning. • Lead preparation for and support internal and external audits, regulatory reviews, and risk decision memorandums (RDMs) related to vendor sourcing, oversight, and financial controls. • Ensure documentation, controls, and processes support audit readiness and regulatory compliance. • Drive continuous improvement initiatives related to vendor onboarding, implementation, payment processes, and compliance readiness. • Analyze data and reporting to identify gaps, risks, and opportunities to improve vendor performance, payment accuracy, and operational efficiency. • Develop and maintain program documentation, including contracts, templates, playbooks, and standard operating procedures, ensuring consistency and scalability. • Prepare and deliver market level and enterprise reporting on vendor performance, financial compliance, risks, and program outcomes. • Serve as a liaison between market stakeholders and corporate teams to ensure transparency, alignment, and issue resolution.

• Collaborate with Program Business Director and Product leaders in building strategy to help drive the Program Business group’s plan including managing and executing the Program Business strategy to ensure contribution to the business plan and objectives. • Solicit, develop and review new or potential P&C Program Business clients including conducting the initial vetting and evaluation including due diligence of new Program opportunities. • Lead and manage all aspects of assigned Program(s) within Program Business product line/s including core underwriting, claims coordination, financial review, compliance and regulatory oversight, data quality, IT, treasury and banking and audit. • Forge and maintain strong professional relationships with existing or prospective Program Administrators by serving as the primary point of contact and relationship manager with CUNA Mutual Group. • Develop under CUNA Mutual guidelines, monitoring protocols for strategic market Program Manager partners, Aid in the establishment and maintenance of production/underwriting strategies for production sources/accounts/lines of business. • Develop underwriting guidelines, authority and policy for Program Managers that is designed to perform well throughout various market cycles. • Work with Actuarial. Claims and staff underwriters to ensure understanding of and compliance with all relevant underwriting levels of authority, policies, pricing and tools while achieving profitability targets. • Conduct in-person or remote underwriting audits of assigned Programs business. • When appropriate, assists Program Business Director on other Programs for peer reviews or underwriting audits. • Collaborate with in-house staff underwriting team and Program Managers to set appropriate Underwriting Authorities and provide education and training as required. • Work in close collaboration with cross-functional teams including Actuarial, Product, Finance, Treasury and Claims teams to analyze and structure Program Business. • Accountable for maintaining coverages and policy forms that maintain customer satisfaction, profitability and pricing objectives for Program Markets and various lines of P&C business. • Annually researches, develops, and file new coverages and policy forms. • Develop/maintain tools to monitor and improve the communication of essential compliance information for the Program Managers to ensure that monthly data collection and information sharing practices support CUNA Mutual Corporate standards. • Travel as required to meet with Program Managers, Brokers, Reinsurance Intermediaries, Claim TPA’s and other clients, including traveling to Industry association meetings and conferences. • Participates in associations, conventions and bureaus. • Identifies emerging trends for use in market development and develops strategies to manage risks. • Manage budgeted resources by anticipating expenditures, accurately forecasting resource needs/costs and properly accounting for expenses to meet financial requirements and achieve fiscal responsibility.

Overview The Manager, Program Management is responsible for managing key aspects of the client relationship to effectively implement current messaging solutions to grow the business for various ConnectiveRx accounts. Acts as a point of contact for clients on day-to-day requests that require a high level of understanding of the internal ConnectiveRx end-to-end processes and solutions. Responsible for key deliverables for new “opportunities” that include significant input into the Request for Proposals (RFPs) and Contracting / Statements of Work (SOWs). Develops client presentations/ communications and participates in client presentations. Responsibilities - Manages highly responsive day-to-day direct client contact by responding to client requests or initiating contacts that result in excellent execution and delivery of the ConnectiveRx solutions. Develops effective client-facing communications that include marketing and sales representations and account status updates. - Completes Requests for Proposals and Statements of Work with guidance from the Business Development executive. Gathers information for a wide range of internal resources, ensuring completion and review by the appropriate approvers/decisionmakers. Provides input into the annual renewal process. - Coordinate program setup with various internal teams and clients. Will also monitor and report on program performance. - Develop and share account activity/status updates, reporting, and invoicing. This requires knowledge of and gathering extensive information from a range of internal ConnectiveRx resources. Develops and runs reports on financials or performance to respond to both client and internal needs across ConnectiveRx at an enterprise level. Analyzes the output, it’s meaning and can summarize and recommend actionable steps either for the client or ConnectiveRx based on the analysis. - Contributes to the implementation of the account management strategy and makes recommendations for sales planning/revenue growth and process or service improvements based on the nature and knowledge of the client relationship, the competitive environment and analytic data outcomes. - Other duties as assigned. Qualifications - Bachelor’s Degree or equivalent experience. - 3-5 years in account management with client relationship management responsibility or related sales experience in life sciences or related healthcare service provider industry. - Strong knowledge of and ability to complete Request for Proposals (RFP). - Strong knowledge of contracting processes and ability to route Statement of Work (SOW), Purchase Orders (POs), Insertion Orders (IOs), etc. - Broad knowledge of target marketing, preferably in the healthcare related fields of affordability products, services and client brand strategy. - Working knowledge of Med Legal Review (MLR) process. - Excellent verbal and written communication skills. - Intermediate to expert level of Proficiency in Microsoft Office applications, specifically Excel, PowerPoint, Outlook, and Teams. - Excellent organizational and time management skills - Proactive, results-driven, and self-motivated. - Able to effectively prioritize deliverables across time zones and multiple geographies and manage time, ensuring the critical items are resolved. Posted Salary Range USD $72,500.00 - USD $85,200.00 /Yr.