• Own and manage the enterprise vendor financial governance program, including standards, controls, workflows, documentation, and performance monitoring. • Establish and maintain governance frameworks to ensure vendor financial terms are implemented and maintained in alignment with contractual, regulatory, and operational requirements. • Serve as a primary point of accountability for vendor financial governance issues, risks, and escalations. • Act as a strategic liaison across Finance, Operations, Compliance, and Markets to ensure vendor payments are accurate, timely, and aligned with contract terms, performance standards, and business expectations. • Influence and coordinate stakeholders to drive alignment, resolve issues, and ensure consistent execution of vendor governance practices across the enterprise. • Represent Finance Vendor Governance in enterprise-wide workgroups and initiatives, advancing standardization and program maturity. • Serve as a subject matter expert for vendor and provider contracts by interpreting financial, business, and regulatory terms and translating them into operational requirements and controls. • Provide guidance to internal stakeholders on contract interpretation, financial implications, and governance requirements. • Oversee vendor performance monitoring, including SLAs, deliverables, turnaround times, and reporting requirements. • Develop, track, and manage performance improvement plans, including financial penalties, credits, and utilization metrics to ensure adherence to contractual obligations. • Identify and address performance, compliance, and financial risks through data driven analysis and corrective action planning. • Lead preparation for and support internal and external audits, regulatory reviews, and risk decision memorandums (RDMs) related to vendor sourcing, oversight, and financial controls. • Ensure documentation, controls, and processes support audit readiness and regulatory compliance. • Drive continuous improvement initiatives related to vendor onboarding, implementation, payment processes, and compliance readiness. • Analyze data and reporting to identify gaps, risks, and opportunities to improve vendor performance, payment accuracy, and operational efficiency. • Develop and maintain program documentation, including contracts, templates, playbooks, and standard operating procedures, ensuring consistency and scalability. • Prepare and deliver market level and enterprise reporting on vendor performance, financial compliance, risks, and program outcomes. • Serve as a liaison between market stakeholders and corporate teams to ensure transparency, alignment, and issue resolution.

• Collaborate with Program Business Director and Product leaders in building strategy to help drive the Program Business group’s plan including managing and executing the Program Business strategy to ensure contribution to the business plan and objectives. • Solicit, develop and review new or potential P&C Program Business clients including conducting the initial vetting and evaluation including due diligence of new Program opportunities. • Lead and manage all aspects of assigned Program(s) within Program Business product line/s including core underwriting, claims coordination, financial review, compliance and regulatory oversight, data quality, IT, treasury and banking and audit. • Forge and maintain strong professional relationships with existing or prospective Program Administrators by serving as the primary point of contact and relationship manager with CUNA Mutual Group. • Develop under CUNA Mutual guidelines, monitoring protocols for strategic market Program Manager partners, Aid in the establishment and maintenance of production/underwriting strategies for production sources/accounts/lines of business. • Develop underwriting guidelines, authority and policy for Program Managers that is designed to perform well throughout various market cycles. • Work with Actuarial. Claims and staff underwriters to ensure understanding of and compliance with all relevant underwriting levels of authority, policies, pricing and tools while achieving profitability targets. • Conduct in-person or remote underwriting audits of assigned Programs business. • When appropriate, assists Program Business Director on other Programs for peer reviews or underwriting audits. • Collaborate with in-house staff underwriting team and Program Managers to set appropriate Underwriting Authorities and provide education and training as required. • Work in close collaboration with cross-functional teams including Actuarial, Product, Finance, Treasury and Claims teams to analyze and structure Program Business. • Accountable for maintaining coverages and policy forms that maintain customer satisfaction, profitability and pricing objectives for Program Markets and various lines of P&C business. • Annually researches, develops, and file new coverages and policy forms. • Develop/maintain tools to monitor and improve the communication of essential compliance information for the Program Managers to ensure that monthly data collection and information sharing practices support CUNA Mutual Corporate standards. • Travel as required to meet with Program Managers, Brokers, Reinsurance Intermediaries, Claim TPA’s and other clients, including traveling to Industry association meetings and conferences. • Participates in associations, conventions and bureaus. • Identifies emerging trends for use in market development and develops strategies to manage risks. • Manage budgeted resources by anticipating expenditures, accurately forecasting resource needs/costs and properly accounting for expenses to meet financial requirements and achieve fiscal responsibility.

Overview The Manager, Program Management is responsible for managing key aspects of the client relationship to effectively implement current messaging solutions to grow the business for various ConnectiveRx accounts. Acts as a point of contact for clients on day-to-day requests that require a high level of understanding of the internal ConnectiveRx end-to-end processes and solutions. Responsible for key deliverables for new “opportunities” that include significant input into the Request for Proposals (RFPs) and Contracting / Statements of Work (SOWs). Develops client presentations/ communications and participates in client presentations. Responsibilities - Manages highly responsive day-to-day direct client contact by responding to client requests or initiating contacts that result in excellent execution and delivery of the ConnectiveRx solutions. Develops effective client-facing communications that include marketing and sales representations and account status updates. - Completes Requests for Proposals and Statements of Work with guidance from the Business Development executive. Gathers information for a wide range of internal resources, ensuring completion and review by the appropriate approvers/decisionmakers. Provides input into the annual renewal process. - Coordinate program setup with various internal teams and clients. Will also monitor and report on program performance. - Develop and share account activity/status updates, reporting, and invoicing. This requires knowledge of and gathering extensive information from a range of internal ConnectiveRx resources. Develops and runs reports on financials or performance to respond to both client and internal needs across ConnectiveRx at an enterprise level. Analyzes the output, it’s meaning and can summarize and recommend actionable steps either for the client or ConnectiveRx based on the analysis. - Contributes to the implementation of the account management strategy and makes recommendations for sales planning/revenue growth and process or service improvements based on the nature and knowledge of the client relationship, the competitive environment and analytic data outcomes. - Other duties as assigned. Qualifications - Bachelor’s Degree or equivalent experience. - 3-5 years in account management with client relationship management responsibility or related sales experience in life sciences or related healthcare service provider industry. - Strong knowledge of and ability to complete Request for Proposals (RFP). - Strong knowledge of contracting processes and ability to route Statement of Work (SOW), Purchase Orders (POs), Insertion Orders (IOs), etc. - Broad knowledge of target marketing, preferably in the healthcare related fields of affordability products, services and client brand strategy. - Working knowledge of Med Legal Review (MLR) process. - Excellent verbal and written communication skills. - Intermediate to expert level of Proficiency in Microsoft Office applications, specifically Excel, PowerPoint, Outlook, and Teams. - Excellent organizational and time management skills - Proactive, results-driven, and self-motivated. - Able to effectively prioritize deliverables across time zones and multiple geographies and manage time, ensuring the critical items are resolved. Posted Salary Range USD $72,500.00 - USD $85,200.00 /Yr.

• Lead and oversee infrastructure and network-focused projects from initiation to delivery. • Coordinate work across multiple factory, infrastructure, and security teams. • Manage dependencies between several parallel projects, often in cooperation with other Project Managers. • Act as a key point of alignment between network, security, and infrastructure stakeholders. • Ensure project plans reflect network and security change requirements. • Track progress, risks, and issues, ensuring timely escalation when needed. • Facilitate communication across technical and non-technical teams. • Support governance, reporting, and stakeholder updates at program level.