About the Role We’re hiring a detail-oriented Accounting Admin & Operations Assistant to support a modern Australian accounting and advisory firm. You will help keep internal operations running smoothly by coordinating workflows, tracking job progress, maintaining documentation accuracy, and providing administrative support to client managers. Note: This is not an accounting or bookkeeping role, it’s an operations and admin support position working closely with an accounting team. What You’ll Do - Maintain accurate job details, budgets, timelines, and client information - Support data cleanup and ensure records are complete and reliable - Monitor job progress, deadlines, aging jobs, and follow-up requirements - Assist with job allocation and help balance workloads across the team - Use dashboards and reports to track workflow and job performance - Manage WIP, budgets, and team time entries - Support billing preparation and verify job status accuracy - Review ATO lodgement due dates and coordinate reminders - Draft and manage professional emails (reminders, follow-ups, scheduling) - Assist with calendar management and team scheduling - Organize files, documentation, and operations materials - Prepare client proposals, recurring job setups, and performance review schedules - Assist client managers with day-to-day administrative needs - Help improve workflows and operational processes - Assist with KPI tracking and reporting for leadership What We’re Looking For Required: - 3+ years in admin, operations, coordination, or executive support for international clients - Experience in accounting, bookkeeping, audit, tax, finance, or BPO admin support - Excellent English communication (written & verbal) - Experience supporting AU/US/UK clients (AU preferred) - Remote/WFH experience with international teams - Strong accuracy, attention to detail, and organizational skills - Proficiency in Google Workspace or Microsoft Office - Ability to work Australian business hours (AEST/AEDT) Preferred: - Experience with Xero, XPM, and ATO portals Perks & Benefits - Permanent Work-from-Home - 13th-Month Pay Bonus - Company-Provided Equipment - HMO + Dental + Life Insurance - 18 Vacation Leaves + 6 Sick Leaves - Birthday Leave + Birthday Cake - Free Meal Every 1st Friday

• Act as a trusted extension of the executive, taking ownership of tasks and decisions independently. • Translate vague or strategic instructions into structured plans, timelines, and execution. • Anticipate needs, identify risks, and resolve issues proactively. • Manage communications, priorities, and follow-ups to ensure nothing is missed. • Present structured recommendations (e.g., travel options, plans) for executive review and approval. • Manage the executive’s personal life logistics, including appointments, events, personal travel, and day-to-day administration. • Provide support to family members and relatives as required, including scheduling, travel, coordination, and issue resolution. • Oversee personal services and vendors with discretion and efficiency. • Support administrative needs such as visa processing and related documentation for family members. • Plan and execute complex international travel across the U.S., Asia, and Europe, including large group trips involving family, staff, or associates. • Manage itineraries, visas, accommodations, transport, and contingency planning. • Handle last-minute changes calmly and decisively. • Ensure all arrangements are pre-confirmed and aligned with executive preferences to avoid disruptions. • From time to time, manage and coordinate contractors and service providers on the executive’s behalf. • Provide clear instructions, set expectations, coordinate schedules, and ensure services are delivered to the required standard. • Track and reconcile personal and professional spending, invoices, and reimbursements. • Maintain organised financial records and summaries. • Communicate clearly, confidently, and professionally across cultures and time zones. • Proactively identify and propose additional support needs or improvements. • This role is designed to grow with the executive.

• Make outbound calls to prospective agents, customers, and Realtors. • Actively listen to identify needs and provide tailored solutions. • Follow up via email, text, or voice to nurture relationships. • Persuade customers to opt for higher-value services. • Update and maintain CRM tags to reflect current status. • Audit CRM entries to ensure data accuracy and integrity. • Document call details, feedback, and follow-up actions accurately in the CRM. • Export and organize files for growth representatives. • Assist in creating and scheduling email campaigns. • Monitor and report email campaign performance. • Conduct price shopping calls to competitors. • Contact agents after inspections to gather feedback. • Build positive relationships by handling inquiries and escalating issues when necessary. • Assist in managing social media platforms using tools like Canva, Hootsuite, and Facebook.

• Manage executive calendars, inboxes, and meetings across time zones. • Draft professional correspondence and prepare executive reports. • Handle confidential records and project coordination. • Anticipate needs and proactively support leadership. • Provide high-level administrative support with discretion and efficiency.