MIRA

• Receive inbound and make outbound calls to prospective and existing customers in English and Spanish to promote home inspection and pest control services. • Deliver compelling sales pitches to persuade customers to purchase services or upgrade to higher-value packages. • Explain service features and benefits clearly, addressing customer concerns and objections effectively. • Actively listen to customers to understand their needs and provide appropriate solutions. • Handle inbound inquiries regarding service costs, appointment availability, and general information in both English and Spanish. • Use scheduling software to book home inspections and pest control services efficiently. • Contact Realtors and clients to confirm property access, verify appointment details, and ensure smooth scheduling. • Utilize Google Maps to determine service areas and assess driving distances between appointments. • Obtain and record customer information, including contact details and service preferences. • Maintain and update customer databases with accurate and timely information. • Follow up with interested customers to secure sales or finalize appointments. • Handle rejection professionally and maintain a positive, results-driven attitude. • Support social media marketing and management efforts as needed.

• Make outbound calls to prospective agents, customers, and Realtors. • Actively listen to identify needs and provide tailored solutions. • Follow up via email, text, or voice to nurture relationships. • Persuade customers to opt for higher-value services. • Update and maintain CRM tags to reflect current status. • Audit CRM entries to ensure data accuracy and integrity. • Document call details, feedback, and follow-up actions accurately in the CRM. • Export and organize files for growth representatives. • Assist in creating and scheduling email campaigns. • Monitor and report email campaign performance. • Conduct price shopping calls to competitors. • Contact agents after inspections to gather feedback. • Build positive relationships by handling inquiries and escalating issues when necessary. • Assist in managing social media platforms using tools like Canva, Hootsuite, and Facebook.