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System Support Manager – Engineering & Construction Applications

Location

North Carolina

Posted

58 days ago

Salary

0

Seniority

Lead

Job Description

System Support Manager – Engineering & Construction Applications

Brightspeed

• Oversee solutioning, developing and maintaining systems that support the Engineering and Construction team • Evaluate, design, document, implement, test and performance for various systems • Work closely with internal IT business partners and 3rd Party Development teams to support the Business Operations team • Drive automation, process efficiency and customer service support • Support the IT Agile process with strong knowledge of JIRA; SQL, Dashboards, Kanban, queries etc. • Define, document, design, test and implement strategies to enhance & support Network Systems including Engineering, Service Delivery & Assurance, NOC and Field Operations • Balance priorities from complex cross functional teams while developing innovative system solutions to business challenges • Build technical guidelines used by Learning & Development for curriculum creation & training as well as end user self-serve consumption • Present program updates/status to leadership and stakeholders • Ability to prioritize system enhancements request

Job Requirements

  • Bachelor's in network technology/engineering or relevant professional experience
  • 7 years’ experience with Telecom industry, Network systems, Driving software development lifecycle and Technical Project Management
  • Experience with IT systems requirements & development, agile processes, end to end & UAT testing
  • Application specific experience: IQGeo, AutoCAD, MicroStation
  • UI/UX - JavaScript, React JS
  • Experience with data visualization tools (Power Platform, Big Query or Data Lake)
  • Experience with PL/SQL development specific to PostgreSQL, Oracle and MySQL databases
  • Demonstrated experience in crisis management
  • Firm grasp of networking concepts including Fiber and PON networks
  • Ability to understand and explain complex technical information
  • Experience with latest trends in technology both mobile and web, to design and built innovative and efficient solutions
  • Program/Project Management experience
  • Ability to work successfully in both a team environment and independently
  • Excellent verbal and written communication skills to include preparing presentations for executives and senior leadership team

Benefits

  • Competitive compensation
  • Comprehensive benefits package including medical, dental, vision, and life insurance
  • 401K plan with company match
  • Paid time off
  • Employee assistance program
  • Wellness programs
  • Professional development opportunities
  • Flexible work arrangements

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