Role Description The IT Support Lead for APAC will play a crucial role in guiding and managing the IT team, ensuring the efficient delivery of services and support. This position involves: - Overseeing technical projects - Troubleshooting issues - Maintaining robust network security - Collaborating with other departments to align IT strategies with overarching business goals You must have 2+ years of experience as a Team Leader or Manager to succeed in this role. Qualifications - 2+ years of experience as an IT Team Leader or Manager - 4+ years of IT experience with exposure to various facets of IT - 1+ year of managerial or project leadership experience - Previous IT logistics experience in the Philippines or within the APAC region is preferred - Experience in a SaaS-centric environment utilizing Office 365 or Google Workspace - Background in supporting both Mac and Windows environments for end-users - Relevant certifications such as CompTIA A+, Cloud+, or Security+ are preferred - Experience in Information Security, including certifications like CISM or CISSP, is preferred Requirements - Ability to think creatively and anticipate challenges without requiring additional supervision - Excellent verbal and written communication skills, suitable for both technical and non-technical audiences - Organized and detail-oriented - Ability to multitask effectively - Capability to make decisions under pressure with little or no supervision - Must have a working laptop/pc and internet and back-up connection - Agile professional who excels in a fast-paced environment Benefits - Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives - Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays - Remote-First Culture: Work from the comfort of your home - Paid Time Off: Enjoy 14 days of annual paid time off, plus all regular Philippine government-declared holidays, and 5 additional days after 1 year - Comprehensive Coverage: Full enrollment in Philippine statutory benefits: SSS, PhilHealth, and HDMF - Healthcare: Healthcare reimbursement to help ensure you are covered - De Minimis Allowance: Enjoy a monthly rice subsidy, following government guidelines - Wellness Perks: Access the Headspace app to support your well-being - Speaker Series Bonus: Present in our monthly speaker series and earn a bonus

• Define Fortrea’s multi‑year enterprise architecture vision, strategy, and reference models across infrastructure, cloud, data, integration, cybersecurity, workplace, and applications. • Translate business strategy into technology roadmaps that enable operational excellence, clinical development capabilities, and future‑ready IT platforms. • Establish and maintain Fortrea’s enterprise architecture repository, principles, and guardrails. • Own, publish, and maintain enterprise technology standards, approved patterns, and prohibited components. • Chair the Architecture Review Board (ARB) and serve as Fortrea’s authoritative voice on architectural feasibility, compliance, integration, and alignment to enterprise strategy. • Ensure all technology domains operate cohesively, eliminating fragmentation and enabling scalable, integrated end‑to‑end solutions. • Partner with Data & Integration Architecture, Cybersecurity, and Hosting teams to ensure data flows, integration platforms, and cloud/hosting strategies align with enterprise guardrails. • Lead, develop, and mentor a high‑performing global Enterprise Architecture team spanning enterprise, solution, domain, and security architecture competencies.

OM JOBBET Detta är kortare utbildningsuppdrag för en eller flera personer beroende av vilka områden man har kunskap inom och med start omgående där du/ni får möjlighet att dela med dig av din expertis inom olika IT-områden. Uppdragen omfattar utbildning i Power BI, Microsoft Copilot och Office-sviten samt servicedesk-relaterade tekniker för att höja kompetensen hos olika målgrupper. Det är fråga om praktiska, hands-on utbildningar med fokus på verkliga användarfall. OM FÖRETAGET Du kommer att verka som utbildningskonsult för D-Source och leverera några utbildningar till en av våra kunder i Stockholmsområdet. Mer information om företaget och specifika uppdragsdetaljer ges vid nästa steg i processen. ARBETSUPPGIFTER Som IT-utbildare kommer du att planera och genomföra praktiska utbildningar inom ett eller flera av följande områden: Dina huvudsakliga arbetsuppgifter inkluderar: - Utbilda användare i Power BI med fokus på att skapa rapporter och analyser - Genomföra utbildning i Microsoft Copilot och Office-sviten för att öka effektivitet i det dagliga arbetet - Utbilda servicedesk-personal i ITIL best practice, PowerShell, Active Directory och brandväggar - Anpassa utbildningsmaterialet efter deltagarnas kunskapsnivå och verksamhetens behov - Skapa en inspirerande och engagerande lärandemiljö ERFARENHETER OCH EGENSKAPER Krav: - Dokumenterad erfarenhet av att utbilda inom minst ett av de efterfrågade områdena - Bra teknisk kompetens inom Power BI, Microsoft 365, eller servicedesk-relaterade tekniker - Pedagogisk förmåga och erfarenhet av att förmedla teknisk kunskap på ett engagerande sätt - Förmåga att anpassa utbildningsinnehåll efter olika målgrupper - Flytande svenska i tal och skrift Personliga egenskaper: - Inspirerande och pedagogisk - Tydlig i din kommunikation - Flexibel och lösningsorienterad - Genuint intresserad av att dela med dig av din kunskap ÖVRIGT Start: Omgående Omfattning: Varierar per utbildningstillfälle Plats: Stockholm - Teams TID FÖR ANSÖKAN Låter detta som något för dig? Skicka in din ansökan redan idag – vi intervjuar löpande! OM D-SOURCE Your source to IT D-Source är ett modernt konsultbolag med bredden mellan helpdesk, infrastruktur och Tech. Vi har lång erfarenhet av att förstå kunders IT-behov! Tveka inte att höra av dig om du är intresserad av att ta reda på mer. Vad kan vi göra för dig och vad kan vi göra tillsammans? INGET JOBB FÖR DIG? Lugnt! Du kan alltid registrera dig förutsättningslöst på D-Source jobbsida genom att Connecta med oss. Då hamnar du i vår kandidatdatabas och får koll på våra kommande aktuella tjänster.

• Responsible for planning, managing, and directing all aspects of equipment and software onboarding of new hires at all levels (e.g., account creation, hardware delivery, information security training, etc) • Independently evaluates employee capabilities and needs with respect to training, researches, and provides direct training and support to employees who are unfamiliar with our core tools, core infrastructure, and hardware • Manages all aspects of technical offboarding (e.g., account deletion, suspension, data transfer, release or return of Nava equipment) for departing employees • Researches and recommends technical and non-technical solutions for IT challenges • Interfaces directly with external vendors on an as-needed basis to evaluate and support the purchase of tools or licenses for tools • Acts as the designated backup to the IT Director on necessary tasks (e.g., vendor management, strategic planning and discussion, etc) when the IT Director is unavailable • Manage sensitive matters with a high level of confidentiality and discretion especially decisions directly impacting the global operations of the company • Evaluates and makes determinations in order to grant software licenses to new and existing employees • Maintains existing licenses and coordinates with Finance to procure and process invoices for software licenses • Evaluates and recommends actions for end user problems with hardware and software licenses • Procures new computers and other hardware for new employees, as well as longer-term employees whose hardware has issues • Researches and recommends actions to address end user issues with hardware as they arise • Ensures an appropriate inventory of computers, A/V equipment, and other devices that belong to Nava • Coordinates with vendors to assist with malfunctioning devices • Takes necessary action to wipe and assess returned devices when returned by users • Provides onsite A/V support for Nava events • Supports the A/V needs for teams as they conduct virtual and in-person events that can involve Nava employees or the general public • Evaluates and troubleshoots A/V matters • Review, evaluate, and make recommendations in connection with information technology emergency matters • Working with the IT Director to quickly and thoroughly respond to emergencies such as lost hardware or security breaches.