Zelh

• Processing carrier and customer invoices • Handling NOA’s and LOR’s • Communicating payment statuses • Review and verify carrier invoices for accuracy • Ensure timely and accurate processing of invoices • Resolve any discrepancies or issues related to carrier invoices • Prepare and process electronic transfers and payments • Monitor and maintain payment schedules to ensure timely payments • Communicate with carriers regarding payment statuses and address any queries or concerns • Collaborate with internal departments to ensure smooth payment processing • Maintain organized records of all carrier invoices and payments • Prepare regular reports on AP status and performance • Process customer invoices, generate and send out customer invoices • Ensure accuracy and completeness of all customer billing • Handle the processing of NOA’s and LOR’s efficiently • Ensure all necessary documentation is complete and filed appropriately • Communicate with customers regarding payment statuses and follow up on outstanding invoices • Address and resolve any payment-related issues or discrepancies • Maintain organized records of all customer invoices and payments • Prepare regular reports on AR status and performance

Role Description A logistics professional responsible for shipment building, booking coordination, proactive customer updates, and operational communication across domestic and international freight movements. What you will do: - Coordinate, plan and monitor orders received from the Client. - Select the most suitable carrier for each shipment based on cost, service quality, and equipment requirements. - Actively search for and onboard new carriers, support their implementation into operational processes, maintain strong and professional relationships with all contracted and non-contracted carriers, negotiate transport rates, and handle settlements in case of additional or unforeseen costs. - Troubleshoot any potential or pending shipment problems; provide assistance in any shipment deficiencies and immediately investigate and bring them to resolution. - Key liaison between the Odyssey Client(s) organization and the selected Logistic Service Providers (LSP). - Answer track and trace questions. - Maintain/Set up Master Data if applicable. - Train others as required, using/creating the agreed training documentation. - Work cooperatively and productively with all internal and external stakeholders in accordance with Odyssey standards. - Issue and distribute reports to internal and external stakeholders. - Report any potential service failures to appropriate internal and external stakeholders. - Provide input on carrier performance for LSP performance review meetings. - Provide input on transport logistics-related complaints upon request of the Quality department. - Provide backup support for other logistics coordinators and team members. - Provide operational support on Clients’ projects as needed. Qualifications - 2-3 years of experience in logistics coordination, freight brokerage, or transportation management. - Proven experience managing carrier relationships, onboarding, and rate negotiations. - Strong problem-solving skills with the ability to troubleshoot and resolve shipment issues quickly. - Proficiency with Transportation Management Systems (TMS) and master data setup. - Experience with EDI systems preferred. - Excellent written and verbal English communication skills. - Strong organizational skills to manage multiple orders and coordinate with various stakeholders. - Ability to analyze carrier options based on cost, service quality, and equipment requirements. - Experience in generating operational reports and providing performance input. - Team player willing to provide backup support and train colleagues. - Customer service-oriented with strong attention to detail. - Self-motivated, proactive, and able to work independently. - Comfortable serving as liaison between clients and logistics service providers. Requirements - Working schedule: Mon - Fri 8 am - 6 pm CET. - Competitive Salary in USD. - Remote mode of work. - 10+ business days of paid time off. - Team building and corporate events. - Equipment provided. - A supportive team. - Remote eligibility. Benefits - Join our team and become an integral part of our mission to provide reliable and efficient freight transportation solutions to our customers.

Role Description We are seeking a detail-oriented and proactive Dispatch to support our fast-paced Carrier Sales team. In this role, you will act as the operational backbone of our logistics desk—ensuring seamless data entry, accurate asset tracking, and strong administrative backup. This is an excellent opportunity for an organized individual looking to grow their career in logistics and freight brokerage. Key Responsibilities - Data Integrity & Dispatching: Accurately enter and update all driver information, tracking milestones, and status updates in the TMS (Transportation Management System). - Asset Management: Assign trailers to specific customer orders, ensuring optimal utilization and alignment with booking requirements. - Carrier Support: Assist the Carrier Sales team with active booking processes, covering freight, and managing carrier relationships when extra coverage is needed. - Check Calls & Tracking: Conduct routine check calls with drivers and carriers to monitor transit progress and proactively identify potential delays. - Team Collaboration: Serve as a reliable bridge between dispatch operations and the sales floor to maintain a high level of service. Working Conditions - Working schedule: Monday - Friday 08:00am-05:00pm or 10:00am to 07:00pm CST - Remote mode of work - 10+ business days of paid time off - Team building and corporate events - Equipment provided - A supportive team Qualifications - Experience: 1–2 years of experience in logistics, dispatch assistance, or a high-volume data-entry/customer service role is preferred. - Communication: Strong verbal and written communication skills; comfortable making outbound phone calls to drivers and carriers. - Technical Aptitude: Tech-savvy with the ability to quickly learn proprietary logistics software/TMS platforms. Proficiency in Microsoft Excel is a plus. - Attention to Detail: Exceptional data entry accuracy—you catch the small things before they become big problems. - Multitasking: Ability to prioritize tasks in a dynamic, rapidly changing environment.

Role Description Zelh is looking for a highly organized and detail-oriented Customer Operations Representative to support daily shipment coordination, customer communication, and operational execution across domestic and international freight movements. This role sits at the center of customer operations. You will be responsible for ensuring shipments are accurately built in the TMS, proactively monitored, clearly communicated, and fully updated from pickup through final delivery. Success in this role comes from consistency, urgency, communication discipline, and operational ownership. This is not a passive support role. The right person proactively follows up, identifies risks before escalation, communicates clearly with customers and brokers, and keeps freight moving without gaps in visibility. Role in one line: A logistics operations professional responsible for shipment building, tracking coordination, proactive customer updates, and operational communication across domestic and international freight movements. What you will do: - Load Building & Shipment Setup - Review incoming Delivery Orders (DOs) and identify shipment requirements. - Build and enter shipments accurately into the TMS. - Confirm shipment setup completion via email: - Reply “received, thank you”. - Add Fastmore PO#, BKG#, or MBOL# into the email subject line as required. - CC tracking teams and operational stakeholders appropriately. - Ensure shipment data accuracy before operational execution begins. - Load Coverage & Shipment Monitoring - Confirm all shipments are fully covered prior to scheduled pickup times. - Escalate uncovered shipments to brokers at least 2 hours before pickup time. - Monitor shipment progress and communicate operational delays proactively. - Coordinate with internal teams regarding: - Recovery trucks. - Carrier replacement. - Service interruptions. - Late pickups or deliveries. - Customer Communication & Updates - Provide proactive shipment visibility and operational updates throughout the shipment lifecycle. - Daily Customer Updates - Send daily ETA updates to customers for pickup and delivery appointments. - Include truck location details when shipments are already loaded. - Pickup & Delivery Notifications - Notify customers immediately upon: - Driver arrival at shipper. - Driver arrival at receiver. - Driver departure from shipper. - Driver departure from receiver. - Include exact arrival and departure times in updates. - Detention & Delay Communication - Notify customers when detention begins for OTR shipments (after 2 hours onsite). - Alert brokers immediately regarding: - Late pickups. - Late deliveries. - Missed appointments. - Service risks. - Assist with determining next operational steps: - Customer communication. - Carrier replacement. - Recovery truck coordination. - Import & Export Shipment Coordination - Maintain and update shipment tracking charts for import and export freight. - Update customer tracking sheets with: - Appointments. - Container pull status. - Container numbers. - Holds or customs-related issues. - Delivery updates. - Monitor and communicate: - Container loading schedules. - Delivery schedules. - Port or terminal delays. - Operational exceptions. - Send final delivery documentation, charges, and PODs upon shipment completion. Qualifications - Previous logistics, freight operations, customer operations, dispatch, or transportation coordination experience preferred. - Strong attention to detail and ability to manage multiple shipments simultaneously. - Excellent organizational and follow-up skills. - Strong written and verbal English communication skills. - Ability to provide clear, professional customer updates throughout the day. - Comfortable working in fast-paced transportation and logistics environments. - Ability to identify operational issues proactively and escalate appropriately. - Experience working with TMS systems and shipment tracking tools preferred. - Strong sense of urgency and accountability. - Ability to work independently in a remote environment. Benefits - Work schedule: Monday-Friday, 8 am - 5 pm CST. - A supportive team. - Competitive Salary in USD. - Remote eligibility. - 10+ business days of paid time off. - Equipment provided. Company Description Zelh is a fast-growing, passionate outsourcing company. Our mission is to be the most reliable company by offering and maintaining high-quality services consistently. We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!

Role Description This is a true outbound hunter role inside a US freight brokerage environment. A high-volume outbound Business Development Representative would be responsible for cold-calling US shippers and booking qualified sales meetings with Director and VP-level transportation decision-makers for a US freight brokerage team. We are hiring someone whose sole responsibility is to open doors with US shippers and book qualified meetings for our senior sales team. These meetings turn into freight opportunities - but your job ends at the meeting stage. This is not an account management role. This is not a quoting role. This is not operations or logistics support. This is a high-activity, phone-heavy, cold outreach sales role focused entirely on generating pipeline. You will be speaking daily with US transportation executives - Directors and VPs - and your ability to sound credible, confident, and structured on the phone will directly determine success. What You’ll Do: - Conduct 80+ outbound calls daily to US shippers - Execute structured cold outreach campaigns across phone, email, and LinkedIn - Engage decision-makers at Director and VP level in transportation and supply chain - Book qualified discovery meetings for senior sales executives - Maintain disciplined CRM activity tracking and pipeline hygiene - Follow structured outreach cadences with persistence across multiple touchpoints - Handle objections professionally without losing momentum or tone - Identify correct decision-makers within complex transportation org structures - Write clear, professional follow-up emails with strong business English - Collaborate with internal team on messaging, targeting, and prospect prioritization - Continuously improve outreach effectiveness based on response data and feedback Qualifications - 2+ years of true outbound B2B sales experience (BDR / SDR / cold-calling / freight sales development roles only) - Inbound-only or warm lead qualification experience does NOT qualify - Demonstrated ability to sustain high daily activity volume (80+ calls/day typical) - Fluent business English (spoken + written) - Must sound credible to US VP-level transportation executives - Clear, structured, professional communication is non-negotiable - Strong resilience in high-rejection environments - Ability to remain composed and confident on live cold calls - Understanding of basic sales pipeline logic and CRM discipline Requirements - Treat prospecting as a daily discipline, not a mood - Maintain consistency even after rejection or silence - Sound confident, structured, and relevant within the first 15 seconds of a call - Open conversations with insight, not generic pitches - Understand transportation org charts and decision-making hierarchy - Know when they are speaking to a gatekeeper vs. a decision-maker - Focus on booking meetings, not selling freight - Follow up multiple times across long sales cycles without losing tone or professionalism - Research accounts before calling (market, footprint, business signals, leadership changes) - Show strong internal accountability for activity and outcomes Benefits - Work schedule: Monday-Friday, 7 am - 5 pm CST - A supportive team - Competitive Salary in USD - Remote eligibility - 10+ business days of paid time off - Equipment provided Company Description Zelh is a fast-growing, passionate outsourcing company. Our mission is to be the most reliable company by offering and maintaining high-quality services consistently. We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!

Role Description Zelh is seeking a relationship-first Senior Account Manager to own and grow a portfolio of high-volume produce shippers moving refrigerated freight from South Texas to Midwest and East Coast distribution centers, ensuring consistent service, trust, and long-term account growth. This role is built around one core principle: Relationships win freight - not rates. Your job is not simply to quote or book loads - it is to become the trusted logistics partner that US shippers rely on for consistency, communication, and accountability. You will work remotely, fully integrated with the South Texas team, aligned to US Central Time. The strength of this role is not physical presence - it is reliability, responsiveness, and relationship ownership. What You’ll Do: - Own and grow long-term relationships with US-based produce and refrigerated freight shippers - Serve as the primary point of contact for assigned customer accounts - Answer calls promptly and respond within the hour if unavailable — responsiveness is non-negotiable - Proactively check in with customers before issues arise (not after they escalate) - Manage freight execution from booking to delivery with full accountability - Handle service failures directly and transparently — including late trucks, claims, and disruptions - Communicate proactively with customers before they request updates - Build relationships across multiple stakeholder levels: - Logistics managers - Dispatch coordinators - Receiving teams - AP / finance contacts - Night shift operations staff - Conduct weekly account check-ins and business reviews - Negotiate freight rates using DAT, internal market data, and carrier collaboration - Expand existing accounts into new lanes and long-term partnerships - Work closely with Carrier Sales teams to ensure capacity alignment with customer demand - Defend committed lanes and grow wallet share through trust-based relationships - Maintain accurate CRM/TMS documentation and communication logs Qualifications - 3+ years of experience in brokerage, 3PL, or freight account management - Strong preference for produce reefer freight experience - Understanding of refrigerated logistics fundamentals: - Temperature-controlled transportation - TVAL / trailer requirements - Temperature recorders - Time-sensitive perishables - Ability to read and interpret: - Rate confirmations - Bills of lading (BOLs) - Lumper receipts - Fluent business English (spoken + written) - Customer-facing communication with US shippers daily - Professional written communication required (no gaps, no errors, no ambiguity) - Strong communication discipline: - Always returns calls - Never goes dark during issues - Proactively communicates problems before escalation - Full alignment with US Central Time working hours: - Minimum 7:00 AM – 5:00 PM CT availability - Reliable remote setup: - High-speed internet - Quiet home office - Professional headset - Backup power solution Requirements - The highest performers in this role: - Build trust over time, not transactions per load - Remember names, details, and account history naturally - Follow up without being prompted by systems - Treat every load - large or small - with equal accountability - Strengthen relationships with both shipper and carrier-side stakeholders - Collaborate effectively with Carrier Sales as internal partners - Expand accounts through trust, not aggressive pitching - Become the “go-to broker” shippers rely on instinctively Benefits - Work schedule: Monday-Friday, 7 am - 5 pm CST - A supportive team - Competitive Salary in USD - Remote eligibility - 10+ business days of paid time off - Equipment provided

Role Description The LTL Account Manager is responsible for managing daily Less-Than-Truckload (LTL) shipment activity for assigned customer accounts while delivering a high level of service, communication, and operational execution. This role acts as the primary point of contact for customers and internal teams to ensure freight moves efficiently, profitably, and without surprises. - Customer Account Management - Serve as the primary operational contact for assigned customer accounts - Build long-term customer relationships through responsiveness and execution - Provide shipment updates, issue resolution, and proactive communication - Manage customer expectations during service disruptions, delays, or claims situations - Identify opportunities to improve service levels and operational efficiency - LTL Freight Execution - Coordinate and manage daily LTL shipments from pickup through delivery - Schedule pickups and monitor transit performance - Work closely with carrier partners to ensure service compliance - Manage reweighs, reclasses, OS&D issues, appointment scheduling, and accessorial disputes - Ensure accurate shipment documentation and billing information - Pricing & Margin Discipline - Quote and manage LTL shipments using internal pricing strategy and carrier tariffs - Understand dimensional pricing, NMFC classifications, and fuel surcharge structures - Protect and maintain company margin expectations - Escalate low-margin or high-risk freight according to company approval structure - Assist customers with mode optimization and cost-saving opportunities - Operational Coordination - Collaborate with carrier sales, pricing, and leadership teams - Maintain accurate shipment and customer data within the TMS/CRM platform - Support onboarding of new accounts and shipping locations - Assist with reporting and account performance reviews Qualifications - 2+ years of experience in LTL brokerage, carrier operations, or transportation logistics - Strong understanding of LTL carrier networks, tariffs, and pricing structures - Experience working inside a TMS platform (Revenova experience preferred) - Strong communication and problem-solving skills - Ability to multitask and prioritize in a fast-paced environment - High attention to detail and accountability - Proficient in Microsoft Excel, Outlook, and transportation systems Preferred Experience - Experience with national and regional LTL carriers - Knowledge of NMFC classifications and freight claims processes - Experience handling accessorial negotiations and invoice disputes - Familiarity with customer scorecards and KPI reporting - Understanding of healthcare, retail, manufacturing, or industrial shipping environments Key Performance Indicators (KPIs) - Shipment execution accuracy - Gross margin performance - Customer retention and satisfaction - On-time pickup and delivery performance - Claims and exception resolution speed - Quote-to-book conversion ratio - Response time and communication quality Success means: - Taking ownership of problems before customers feel them - Operating with discipline under pressure - Protecting both the customer experience and company profitability - Communicating clearly and directly - Building trust through consistent execution Working conditions: - Work schedule: Monday-Friday, 8 am - 5 pm CST - A supportive team - Competitive Salary in USD - Remote eligibility - 10+ business days of paid time off - Equipment provided Join our team and become an integral part of our mission to provide reliable and efficient freight transportation solutions to our customers.

Role Description We are looking for a detail-oriented and organized Track & Trace Representative / Operations Coordinator to join our growing logistics team. In this role, you will be responsible for monitoring active shipments, communicating with drivers and brokers, and ensuring timely delivery updates throughout the transportation process. - Manage and monitor approximately 20 active units/trucks daily - Dispatch drivers after loads are booked - Track shipments and provide accurate status updates - Communicate with brokers and customers via email and phone - Send PODs (Proof of Delivery), location updates, and other required shipment information - Maintain strong communication with drivers regarding pickup and delivery status - Work within transportation management systems and tracking platforms - Use Samsara tracking links, Sylectus, and Full Circle TMS (training provided) - Help resolve day-to-day operational issues in a timely and professional manner - Ensure all shipment information is updated and documented correctly Requirements - Strong communication and organizational skills - Ability to multitask and work in a fast-paced environment - Attention to detail and a problem-solving mindset - Basic computer skills and the ability to learn new software quickly - Previous logistics, dispatch, or customer support experience is a plus - English proficiency required Working Conditions - Working schedule: - 1st Shift: Mon-Fri 6:00 AM – 2:00 PM Central Time (CST) - 2nd Shift: Mon-Fri 2:00 PM – 10:00 PM Central Time (CST) - Remote mode of work - 10+ business days of paid time off - Team building and corporate events - Equipment provided - A supportive team

Role Description The Customer Service Representative will provide support to the Customer Service and Sales teams. This role is responsible for customer order entry, and general clerical work in a supportive role for our procurement team. Duties & Responsibilities - Maintaining data in ERP system daily - Placing orders for clients in conjunction with the account managers - Work with warehouse personnel to schedule smaller orders - Emailing weekly inventory sheet to clients - Assisting customer service team with shipping items for customers - Answering emails and direct call inquiries - Taking messages – sending them via email to the appropriate person - Assisting AM - shipping items, packing, shipping innovations to the correct addresses - Handle sensitive information in a confidential manner - Learning the shipping coordinator position to be a back up - Lead and complete several projects for the customer service and sales teams - Collaborate with other customer services employees to ensure the Master Production Plan is updated in a timely manner - Assist in maintaining a customer database with the Pre-Planner - Provide weekly updates to Director of Customer Service containing all the appropriate information about the weekly communication with customers Qualifications - Strong organizational skills that reflect ability to perform and prioritize multiple tasks with excellent attention to detail - Highly resourceful team player with the ability to also be effective independently - Adaptable to various competing and frequently changing demands - High proficiency in computer technology and systems operations - Excellent verbal and written communication and interpersonal skills - Excellent interpersonal and organizational skills with strong attention to detail and accuracy - Ability to work efficiently in a dynamic fast-paced environment - Effective time management skills and the ability to meet deadlines - Ability to handle frequent interruptions - Excellent attendance and reliability Requirements - Proficient in Microsoft Office Suite required - ERP system support and data entry - Experience in manufacturing and/or dietary supplements is helpful but not necessary Benefits - Working schedule: Mon-Fri 8 am - 5 pm EST - Remote mode of work - 10+ business days of paid time off - Team building and corporate events - Equipment provided - A supportive team

• Maintain existing Power BI reports, dashboards, and semantic models • Triage and fix breakages: failed refreshes, broken visuals, DAX errors, gateway issues, upstream schema changes • Write and optimize SQL against our SQL Server warehouse to source new datasets • Build new reports and modify existing ones as Finance and Ops request them • Update the data model when source tables change: add tables, adjust relationships, document what you touched • Monitor scheduled refreshes and flag recurring issues with a root-cause fix, not a patch • Working model: Async-first with a weekly 30-minute check-in with the Director of Finance • Ticket-based intake for new requests; SLA targets agreed up front (e.g., critical break = same business day; new report = 5–10 business days depending on scope) • Monthly summary of work completed, hours used, and backlog