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• Dispatch and manage OTR truck operations, ensuring on-time pickup and delivery. • Monitor shipments and proactively resolve service issues to keep freight moving. • Communicate with drivers regarding routes, appointments, delays, and operational updates. • Coordinate load assignments and optimize driver utilization. • Track driver Hours of Service (HOS) and ensure ELD compliance. • Work with customers, brokers, and carriers to provide shipment updates and resolve operational challenges. • Maintain accurate load information and documentation within the TMS. • Assist with drayage operations when needed, including port appointments and container movement coordination. • Escalate service failures and provide timely solutions to minimize disruptions. • Collaborate with internal teams to ensure seamless day-to-day operations.

• Support daily operations for a fleet of refrigerated trucks and trailers. • Combine dispatch coordination with maintenance support. • Ensure equipment stays operational and repairs are handled efficiently. • Communicate with drivers regarding operational updates, breakdowns, and repair progress. • Identify and troubleshoot basic truck and trailer issues. • Coordinate roadside assistance and emergency repairs. • Locate and work with reliable repair shops and maintenance vendors. • Establish and maintain relationships with new repair facilities and service providers. • Track repair progress and follow up until equipment is returned to service. • Maintain accurate records of repairs, maintenance activities, and vendor information. • Collaborate with dispatch, operations, and maintenance teams to minimize downtime. • Support reefer-related troubleshooting to ensure temperature-sensitive freight remains protected.

• Support refrigerated trucking operations by monitoring HOS compliance, temperature alerts, GPS tracking, and shipment performance. • Monitor drivers' Hours of Service (HOS) to ensure FMCSA compliance. • Track refrigerated shipments and monitor trailer temperature throughout transit. • Respond immediately to HOS, ELD, and temperature alerts. • Coordinate with drivers to resolve HOS, routing, or equipment issues. • Work closely with dispatchers and operations teams to prevent service disruptions. • Communicate with customers regarding shipment status when necessary. • Escalate mechanical or refrigeration unit failures and coordinate repairs. • Monitor GPS tracking and proactively identify delays or route deviations. • Maintain accurate records of temperature events, HOS exceptions, and operational updates. • Ensure all shipment documentation is completed accurately. • Assist in minimizing service failures, cargo claims, and compliance risks. • Support continuous improvement of operational processes.

• Source and develop capacity by building relationships with carriers • Negotiate competitive freight rates while protecting company margins • Cover customer loads by matching available carriers with shipments • Build and maintain a reliable carrier network • Ensure carriers meet customer service and compliance requirements • Communicate load details, pickup and delivery instructions, and expectations • Track shipments and proactively resolve transit issues • Collaborate with Account Managers and Customer Sales Representatives to secure capacity • Monitor market trends and lane pricing to make informed pricing decisions • Handle carrier onboarding and maintain accurate carrier records • Resolve carrier issues, detention requests, accessorial charges, and service failures • Maintain accurate notes and updates in the Transportation Management System (TMS) • Ensure on-time pickup and delivery performance • Develop long-term relationships with key carrier partners • Meet daily, weekly, and monthly load coverage and margin goals

• Dispatch and manage OTR truck operations, ensuring on-time pickup and delivery. • Monitor shipments and proactively resolve service issues to keep freight moving. • Communicate with drivers regarding routes, appointments, delays, and operational updates. • Coordinate load assignments and optimize driver utilization. • Track driver Hours of Service (HOS) and ensure ELD compliance. • Work with customers, brokers, and carriers to provide shipment updates and resolve operational challenges. • Maintain accurate load information and documentation within the TMS. • Assist with drayage operations when needed, including port appointments and container movement coordination. • Escalate service failures and provide timely solutions to minimize disruptions. • Collaborate with internal teams to ensure seamless day-to-day operations.

• Review paperwork received from carriers and factoring companies for completeness and accuracy. • Verify Proofs of Delivery (PODs), Bills of Lading (BOLs), lumper receipts, detention charges, and other accessorial documentation. • Compare carrier paperwork against load information in Descartes Aljex to ensure accuracy. • Verify load numbers, pickup and delivery details, rates, and supporting documentation. • Process carrier invoices through Accounts Payable. • Prepare and issue accurate customer invoices through Accounts Receivable. • Research and resolve discrepancies between freight documentation and system records. • Contact carriers, factoring companies, customers, and internal departments to obtain missing documentation or clarify billing-related issues. • Follow up on unbilled loads by obtaining missing PODs and other required documents. • Respond to inquiries regarding invoice status, payment status, and payment due dates. • Maintain organized billing records and supporting documentation. • Assist with additional billing and administrative tasks as assigned.

• Coordinate daily drayage operations for container movements • Schedule and monitor container pickups and deliveries • Communicate with drivers, customers, rail terminals, ports, and warehouses • Track container availability and shipment status • Manage documentation related to container moves • Prepare and process customer invoices and carrier payments • Verify billing accuracy and resolve billing discrepancies • Monitor detention, demurrage, and per diem charges • Retrieve and organize BOLs, PODs, and other shipping documents • Update TMS and internal systems with accurate shipment information • Resolve operational issues proactively and communicate updates to stakeholders • Support the operations team with additional administrative tasks as needed

• Monitor active shipments and communicate with carriers. • Dispatch booked loads and maintain shipment documentation. • Perform Track & Trace on active shipments and document status updates. • Build, update, and maintain loads within Port TMS. • Confirm carriers are on schedule and escalate delays when necessary. • Collect Bills of Lading (BOLs) and other required shipment documentation. • Send tracking information to customers and internal teams as required. • Assist with additional operational and administrative tasks as assigned.

• Review and verify Bills of Lading (BOLs), Proofs of Delivery (PODs), and other freight documentation for accuracy and completeness • Prepare, process, and distribute customer invoices in a timely and accurate manner • Submit required documentation to factoring companies according to established timelines • Verify freight charges and investigate billing discrepancies • Provide carriers with payment status updates and rate confirmations • Maintain accurate records of invoices, payments, and supporting documentation • Utilize Transportation Management Systems (TMS), Microsoft Excel, and email platforms to manage daily operations • Communicate professionally with carriers, customers, factoring companies, and internal departments to resolve documentation, billing, and payment-related issues • Prioritize multiple tasks while meeting deadlines in a fast-paced environment • Ensure compliance with company policies and transportation documentation requirements • Assist with additional administrative and operational tasks as needed

Role Description The Carrier Operations Representative will collaborate closely with Carrier Sales Representatives to ensure smooth and timely service for both the company’s customers and carriers. This role supports high-volume sales operations by managing critical shipment information, monitoring carrier communications, and addressing issues proactively. Successful candidates will demonstrate excellent multitasking abilities, a strong work ethic, and an eagerness to grow within the transportation industry. Key Responsibilities: - Shipment Tracking & Documentation: - Accurately update and document shipment statuses in internal systems. - Monitor carrier performance to ensure timely deliveries and resolve mid-transit issues according to company SOPs. - Communication & Escalations: - Contact carriers to obtain time-sensitive updates and log information appropriately. - Manage team email, responding to both internal and external requests in a timely manner. - Proactively identify and communicate issues to relevant teams for quick resolution. - Support Carrier Sales Operations: - Assist Carrier Sales Representatives by ensuring smooth operations across their book of business. - Collaborate with internal departments and maintain a professional attitude while working under pressure. - Continuous Learning & Improvement: - Stay informed about industry trends, including seasonal and geographic freight dynamics. - Be open to learning and mastering the company’s proprietary technology and systems. - Team Contribution: - Maintain a positive attitude, exhibit a strong work ethic, and contribute to team success. - Support co-workers and management by fostering a collaborative work environment. Qualifications - Previous experience in carrier sales, freight brokerage, or logistics coordination on the US market. - Strong negotiation skills with the ability to build rapport and influence others. - Excellent communication and interpersonal skills. - Proficiency in transportation management systems (TMS) and other relevant software. - Proven ability to build productive internal and external partnerships. - Able to collaborate effectively with colleagues across departments. - Comfortable handling multiple tasks and using technology efficiently. - Willingness to learn about freight markets, carrier types, and transportation trends. - Excellent verbal and written communication skills; fluent in English. - Highly detail-oriented and accurate in work. - Able to work confidently and effectively in a fast-paced environment. Requirements - The working schedule: Monday to Friday - 7 am- 4 pm CST / 8 am - 5 pm CST - A supportive team - Competitive Salary in USD - Office or remote mode of work - 10+ business days of paid time off - English courses - Equipment provided