• Perform emergency repairs and preventive maintenance • Maintain active communication with customer support center staff • Provide comprehensive technical support for the sales team • Manage assigned spare parts inventory

• Technical Support of Upland products • Interact with customers via phone/email to provide effective service and support • Report product or solution problems to engineering and follow-up on resolution • Execute installations and upgrades • Identify areas for improvement and make constructive suggestions for change • Continually seek opportunities to increase client satisfaction and deepen client relationships • Ensure customer satisfaction through reporting, follow-up and appropriate problem closure

• Translate product initiatives into real-world workflows: Turn high-level product ideas into detailed advice processes, requirements and logic. • Act as a financial advice SME: Provide expertise on advice processes, suitability standards and FCA expectations. • Support solution design: Work with engineering teams to ensure features reflect real adviser workflows and operational realities. • Validate product outputs: Review and test outputs from an adviser, paraplanner and compliance perspective. • Drive product improvement: Identify gaps, edge cases and opportunities to refine solutions during development.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Application Development & Support Engineer III About the Role Conduent is seeking an Application Development & Support Engineer to inspire and lead technical teams to build cutting-edge solutions and proactively bring new ideas, technologies, and methodologies to the table. Responsibilities - Participate in complete software product lifecycle encompassing requirements analysis, prototyping, architecture, design, development, testing and deployment - Development using Object Oriented Programming and Design Patterns. - Cloud focus development (Containerization). - Solve complex software system issues. - Troubleshooting design flaws and system bottlenecks. - Assisting the software design team with application integration - Support and troubleshoot system performance test findings. - Independently troubleshoot problems and identify the likely root causes for Sev1/Sev2 production issues - Test-Driven Development (TDD) or Behavior Driven Development (BDD) - Data Model design and implementation for solutions from high level requirement - Provide technical guidance and engineering best practices within development teams - Develop Micro services. - Effectively work with remote technical leaders in designs and developing robust solutions. - Proactive in identifying and escalating potential risks and impediments and coming up with alternative solutions - Owning and promoting the product releases to the production. - Up to 25% travel Requirements - 8 – 12 years of total experience, with at least 4 years of Technical Lead roles. - Strong technical leadership in applying object-oriented principles and recommended design patterns to create robust and scalable system designs - Effectively work with remote technical leaders in designs and developing robust solutions - Strong experience developing web applications on the Java platform (Core Java, Spring, Spring Boot, Hibernate, Rest full Web Services, JavaScript development (Angular preferred), Flyway). - Experience in developing Micro services - Strong knowledge of RDBMS and experience working with SQL Server/Oracle and No SQL including writing complex join queries and SQL query tuning. - Experience in writing unit testing methodologies and frameworks (e.g. MOQ) - Experience with DevOps Tools like Jenkins/XL Deploy - Experience in conducting design and code reviews Nice to have Skills - Ability to pick up new technologies - Solid written and verbal communication skills - Passionate about technology and results driven - Azure or AWS any cloud experience - Shell Scripts or Bash scripts. - Basic network and architecture understanding - Preferred experience in payment processing industry - Linux OS understanding and experience in Shell scripting - AI tooling proficiency eg: using AI tools for effective development and unit testing. Education: - Bachelor’s degree in a related technical field or equivalent work experience. Each year of relative work experience may be substituted for a year of college education, up to two years. Flexible Working At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too. In this role, you can expect the following working conditions: - Remote work: Enjoy the convenience of working from home and maximize your time by unplugging at the end of your workday. Working For You Perks and rewards designed for you: - Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint. - Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts. Join Us At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can: Bring your authentic self to work Grow and thrive, both personally and professionally Make a difference with our clients, in our communities, and with the millions of people we support When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best! Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $96,250 - $125,000. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.