• Translate product initiatives into real-world workflows: Turn high-level product ideas into detailed advice processes, requirements and logic. • Act as a financial advice SME: Provide expertise on advice processes, suitability standards and FCA expectations. • Support solution design: Work with engineering teams to ensure features reflect real adviser workflows and operational realities. • Validate product outputs: Review and test outputs from an adviser, paraplanner and compliance perspective. • Drive product improvement: Identify gaps, edge cases and opportunities to refine solutions during development.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Application Development & Support Engineer III About the Role Conduent is seeking an Application Development & Support Engineer to inspire and lead technical teams to build cutting-edge solutions and proactively bring new ideas, technologies, and methodologies to the table. Responsibilities - Participate in complete software product lifecycle encompassing requirements analysis, prototyping, architecture, design, development, testing and deployment - Development using Object Oriented Programming and Design Patterns. - Cloud focus development (Containerization). - Solve complex software system issues. - Troubleshooting design flaws and system bottlenecks. - Assisting the software design team with application integration - Support and troubleshoot system performance test findings. - Independently troubleshoot problems and identify the likely root causes for Sev1/Sev2 production issues - Test-Driven Development (TDD) or Behavior Driven Development (BDD) - Data Model design and implementation for solutions from high level requirement - Provide technical guidance and engineering best practices within development teams - Develop Micro services. - Effectively work with remote technical leaders in designs and developing robust solutions. - Proactive in identifying and escalating potential risks and impediments and coming up with alternative solutions - Owning and promoting the product releases to the production. - Up to 25% travel Requirements - 8 – 12 years of total experience, with at least 4 years of Technical Lead roles. - Strong technical leadership in applying object-oriented principles and recommended design patterns to create robust and scalable system designs - Effectively work with remote technical leaders in designs and developing robust solutions - Strong experience developing web applications on the Java platform (Core Java, Spring, Spring Boot, Hibernate, Rest full Web Services, JavaScript development (Angular preferred), Flyway). - Experience in developing Micro services - Strong knowledge of RDBMS and experience working with SQL Server/Oracle and No SQL including writing complex join queries and SQL query tuning. - Experience in writing unit testing methodologies and frameworks (e.g. MOQ) - Experience with DevOps Tools like Jenkins/XL Deploy - Experience in conducting design and code reviews Nice to have Skills - Ability to pick up new technologies - Solid written and verbal communication skills - Passionate about technology and results driven - Azure or AWS any cloud experience - Shell Scripts or Bash scripts. - Basic network and architecture understanding - Preferred experience in payment processing industry - Linux OS understanding and experience in Shell scripting - AI tooling proficiency eg: using AI tools for effective development and unit testing. Education: - Bachelor’s degree in a related technical field or equivalent work experience. Each year of relative work experience may be substituted for a year of college education, up to two years. Flexible Working At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too. In this role, you can expect the following working conditions: - Remote work: Enjoy the convenience of working from home and maximize your time by unplugging at the end of your workday. Working For You Perks and rewards designed for you: - Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint. - Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts. Join Us At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can: Bring your authentic self to work Grow and thrive, both personally and professionally Make a difference with our clients, in our communities, and with the millions of people we support When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best! Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $96,250 - $125,000. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here. Job Summary Job Title: Senior Technical Support Manager (Sr. Manager) Summary Description The Technical Support Senior Manager is an experienced leader responsible for driving operational excellence across a global, multi-channel support organization. This role oversees a 24/7/365 operation, ensuring effective staffing and service delivery across phone, chat, portal, and email channels. A strong background in technical support, team leadership, and performance management is essential, along with a proven ability to foster high-performing, customer-focused teams. Success in this role requires a strategic mindset, strong cross-functional collaboration skills, and the ability to lead transformational initiatives aligned with company goals. The Senior Manager partners closely with product, engineering, and implementation teams to resolve complex issues, improve processes, and elevate the customer experience. Regular engagement with key clients and executive stakeholders, combined with the ability to analyze support trends, extract insights, and lead meaningful change, is essential to the success of the Senior Technical Support Manager. Essential Functions Knowledge/Skills/Abilities: - Recruit, hire, and train high-performing technical support teams across global locations - Oversee support delivery for one or more product suites, ensuring contractual coverage - Foster a culture of inclusion, growth, and accountability within the team - Conduct performance reviews and manage incentive plans, coaching both top and underperforming staff - Lead strategic improvement initiatives and collaborate across teams for broader rollout - Manage time-critical communications for incidents, maintenance, and releases - Drive performance against KPIs including response time, resolution time, and customer satisfaction - Own senior-level client escalations and support the team in de-escalating complex situations - Support integration of new acquisitions into standard support processes - Identify reporting needs and partner with Business Systems to deliver accurate insights - Ensure timely updates to internal and external documentation and training materials - Serve as on-call Client Communications Manager during critical incidents (rotational) - Collaborate with technical stakeholders to minimize customer impact during maintenance Experience/Credentials - 5+ years of direct leadership experience in a client-facing technical support role, ideally within a SaaS or technical environment - Technical experience across one or more of the following: networking, system troubleshooting, streaming/video infrastructure, database administration, front-end and or back-end development - Proficiency with backend systems (Salesforce Service Cloud, Jira) - Experience with reporting tools (Salesforce, Power BI) - Proven ability to lead calmly and effectively in high-pressure environments - Excellent communication, time management, and prioritization skills - Skilled in empathetic and tactful staff management - Experience with recruitment, resume review, and panel interviews - Familiarity with HR processes including grievance, PIP, and dismissals - Track record of cross-functional collaboration and change implementation - Experience managing escalations and resolving client concerns - Knowledge of multi-channel support operations (chat, phone, email, portal) - Familiarity with Agile development methodology - Certifications such as ITIL Foundation, Microsoft, AWS, or CompTIA A+ (preferred) Security Requirement: Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. About Us Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! Security and Privacy Requirements - Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. - Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. The Team - We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. The Culture - At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to bea part of our journey. - A few culture highlights include – Employee Resource Groups to encourage diverse voices - Coffee with Mark sessions – Our employees get to interact with our CEO on very important andsometimes difficult issues ranging from mental health to work-life balance and current affairs. - Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more. - We bring in special guests from time to time to discuss issues that impact our employeepopulation The Impact - We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

Technical Support Engineer As a Technical Support Engineer, you'll take ownership of technical escalations and serve as the central point of contact for various operational teams. Your primary focus is to assist our customers in maximizing the use of our global financial automation platform, ensuring seamless business operations. Collaborate with engineering and product teams to swiftly investigate and resolve complex technical issues while delivering an exceptional customer experience. Why join Tipalti? Tipalti is one of the world’s fastest-growing fintech companies. We free finance professionals to lead by modernizing the entire payables operation. We are a well-funded, late-stage start-up backed by high-profile investors. Our 2021 Series F funding round raised $270 million, valuing us at over $8.3 billion. With total funding of just over $550 million, and with more than 3000 global customers, Tipalti is one of the most valuable private fintech companies in the world. At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam and Tbilisi. In this role, you will be responsible for: - Take full ownership of technical issues escalated by the Onboarding Managers, Customer Support, Payment Ops, and Customer Success teams, ensuring a seamless troubleshooting process - including information gathering, root cause analysis, and clear resolution communication. - Lead internal escalations with Engineering and Product teams to ensure a timely response and appropriate actions to mitigate customer impact. - Thoroughly investigate and troubleshoot complex payment-related issues, including flows, failures, and errors. - Provide expert support on onboarding issues affecting payees, including validation and server errors. - Identify trends in technical challenges, driving long-term improvements to enhance customer satisfaction and system reliability. - Maintain internal documentation and actively contribute to knowledge-sharing across the team. About you - Professional Experience in roles such as Technical Support, Product Support, or customer-facing technical roles, particularly within FinTech, SaaS, Financial Management, or Accounts Payables sectors. - Database and Troubleshooting Experience: Proven skills with relational databases and SQL, along with proficiency in handling MongoDB for troubleshooting. - API Integration Experience: Experience troubleshooting API integrations and familiarity with tools like Postman is an advantage. - Workflow Understanding and Communication: Ability to understand complex workflows and effectively communicate solutions across R&D, Product, and customer-facing teams. - Global and Remote Collaboration: Experience working with remote team members, including those based in the U.S. and Israel, successfully collaborating across different time zones. - Troubleshooting and Problem-Solving Skills: Excellent analytical abilities with a strong customer-centric mindset. - Communication Skills: Strong written and verbal communication skills with the ability to translate complex technical issues into clear, customer-friendly explanations. - API and Data Structure Familiarity: Familiarity with APIs (SOAP and REST) and reading XML and JSON files is a plus. - Work Environment Adaptability: Experience thriving in a fast-paced environment, managing multiple priorities and customer escalations effectively. - Remote Management Adaptability: Ability to work effectively under a manager located in the U.S. or Israel, demonstrating flexibility and accountability. - Personal Attributes: Self-motivated, quick learner, adaptable, and an effective team player. Tipalti is posting this job opening for and on behalf of SDS (Cyprus) Limited and/or SDS Tbilisi Limited, LLC (both are hereinafter referred to as “SDS”). Any potential employment and/or consulting arrangements entered into, as it relates to this job opening, will be between you and SDS. Tipalti shall not be held responsible for the information and contents contained in this job posting, or for any issues arising out of or related to this job posting. Our Mission Our mission is to elevate how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. We are the AI-powered platform that automates finance. Tipalti is fueled by a commitment to our customers and a desire to build lasting connections. Our client portfolio includes high-velocity businesses such as Amazon Twitch, GoDaddy, Roku, WordPress.com, and ZipRecruiter. We work hard for our 99% customer retention rate which is built on trust, reliability and innovation. Tipalti means we handled it" - a mission to which we are constantly committed. Accommodations Tipalti champions inclusive teams, in which every voice counts. We are committed to recruiting diverse candidates with varied personal experiences and abilities. We welcome applications from candidates belonging to historically underrepresented or disadvantaged groups, and maintain an equitable Talent Acquisition process that is free from discrimination. As an equal opportunities employer, Tipalti complies with employment and human rights laws across the various jurisdictions in which we operate. Should you require reasonable adjustments or accommodations during the recruitment process, including access to alternate formats of materials, meeting spaces, or other accommodations that could better enable your full participation, please reach out to hr@tipalti.com for assistance. AI Use We may use artificial intelligence and automated systems (collectively "AI") to screen, assess, and select candidates during our recruitment process. This includes resume screening, skills assessment, and candidate matching. You have the right to request human review of any automated decision. For more information about how we collect and use personal data and information during recruitment, please refer to our Job Candidate Privacy Notice. For additional questions about our use of AI during our recruitment process, you can contact hr@tipalti.com. Privacy We are committed to protecting the privacy interests of job applicants and candidates. For more information about our privacy practices during our Talent Acquisition process, please refer to our Job Candidate Privacy Notice below: Job Candidate Privacy Notice | Tipalti www.tipalti.com/privacy/job-candidate-privacy-notice/