Upland Software

• Outline and execute go ‑ to ‑ market and demand generation initiatives aligned to defined audiences and sales priorities • Develop vertical-specific marketing plans for priority industries, including target accounts, buyer personas, market trends, key pain points, value propositions, and campaign themes • Partner with Sales, and Product Management to translate industry needs into clear vertical messaging, positioning, proof points, and sales plays • Create industry-specific content and enablement assets, such as vertical landing pages, email sequences, one-pagers, talk tracks, pitch slides, webinar themes, and customer stories • Use customer insights, win/loss feedback, competitive research, and campaign performance data to refine vertical programs and improve relevance with target buyers • Translate product capabilities into clear, value ‑ driven messaging that supports buyer education and sales conversations • Create high ‑ quality content across core channels, including: Website and landing pages, Email and nurture campaigns, One ‑ pagers, presentations, and sales enablement assets, Social and paid campaign copy • Design lightweight assets independently using Canva or similar tools • Own marketing deliverables end-to-end, from brief to launch, ensuring timely execution and stakeholder alignment • Partner closely with sales and product teams to align priorities, validate messaging, and support active opportunities • Use AI powered tools to increase efficiency across content creation, campaign execution, and performance analysis, while applying strong judgment and brand standards • Track campaign performance and apply learnings to improve future execution • Support webinars, virtual events, and outbound campaigns as needed • Communicate progress, risks, and next steps proactively in a remote, cross functional environment

Role Description We are looking for an enthusiastic and dynamic individual to join Upland India as Software Engineer I for our RightAnswers product. They will be working side-by-side with other talented engineers on architecture, integration, new features, and maintenance of the product. This role is considered more of a backend role with good concentration on database design and development. - Contribute to the design, architecture, and development of many aspects of the platform including new features, integrations and/or software defects. - Participate in code reviews and provide feedback on others’ designs/code. - Balance technical debt vs. feature development vs. supporting customers. - Troubleshoot and diagnose issues with your code and production environments. - Take control of complex problems and step through them in a rational way. - Make tactical vs. strategic trade-offs. - Be accountable for technical debt in your own software. - Jump in and help the team deliver features when required. - Comfortable in using AI agents for development. Qualifications - A bachelor’s degree or technical institute degree/certificate in Computer Science, Information Systems, or other related field or equivalent combination of knowledge and experience is required. Requirements - 2-4 years of experience. - Technical Skills: - Spring Ecosystem: Spring Boot, Spring MVC, Spring Data JDBC, JPA, and Spring Security. - Java EE (Servlets, JSTL, JSP, JDBC). - Some SQL queries or procedures. - Typescript, JavaScript, jQuery. - React framework. - Primary Skills: - Spring Ecosystem: Spring Boot, Spring MVC, Spring Data JDBC, JPA, and Spring Security. - Java EE (Servlets, JSTL, JSP, JDBC). - Microsoft SQL Server (writing optimized queries, stored procedures, triggers etc.). - API Design (REST, JAX-RS). - Frontend frameworks (ReactJS and/or Angular). - Typescript, JavaScript, jQuery. - Bootstrap, HTML5, CSS, SASS. - Working with third party APIs. - Experience with cloud-based version control mainly GitHub or Bitbucket. - Comfortable with Agentic AI development. - Secondary Skills (nice to have): - CRM Development (Salesforce, Dynamics, ServiceNow). - Familiar with AWS services mainly EC2 / S3 bucket. - Soft Skills: - Thrives collaborating in a team environment with a diverse range of people. - Passionate about delivering an amazing customer experience. - Able to have a change of mind, and able to change the minds of others. - Write clearly and concisely. - Capable of working without a company office, with a fully remote team. - Growth Skills: - Possesses a good work ethic; a self-starter with a desire to grow. - Always looking for better ways to get the job done. Benefits - This role requires overlap with multiple time zones for planning meetings, status updates etc. on a regular basis. The duration of these overlaps can change depending on the type of meeting. - Upland India has the flexibility to manage your working hours accordingly to help in your work-life balance.

• Troubleshoot production issues and improve service reliability • Use AI tools for automation, troubleshooting, and operational analysis • Administer complex Microsoft-based web hosting configurations • Create and maintain runbooks and automation documentation • Participate in on-call support for SaaS environments

• Drive net new sales and growth for cloud fax service • Manage sales through forecasting and account strategy • Develop solution proposals encompassing service offering • Negotiate pricing and contractual agreement • Accurately forecast sales activity in salesforce.com

Role Description We are looking for an enthusiastic and dynamic individual to join Upland India as a Software Engineer II (Full stack) for our Panviva product. The individual will work with our global development team. - Develop, review, test, and maintain application code - Collaborate with other developers and product to fulfill objectives - Troubleshoot and diagnose issues - Take lead on tasks as needed - Jump in and help the team deliver features when required Qualifications - A Bachelor’s degree in Computer Science or equivalent Requirements - 3-6 years of experience - Experience with front-end React/JQuery/JavaScript, HTML, and CSS Frameworks - Solid experience in .NET Core, SQL Server - Strong understanding of OOPS concepts and SOLID principles - Unit testing tools and debugging techniques - SQL or other RDBMS - Real-world problem solving - Solid understanding of Agile development processes, including sprint planning, daily stand-ups, retrospectives, and backlog grooming - Familiarity with Agile tools such as JIRA for tracking tasks, managing workflows, and collaborating across teams - Experience working in cross-functional Agile teams and contributing to iterative development cycles - Experience building modern, scalable, reliable applications on the MS Azure cloud - API Design (REST) - Frontend frameworks (React and/or Angular) - Pure JavaScript, jQuery - Bootstrap, HTML5, CSS, SASS - Worked with any cloud-based version control mainly GitHub or Bitbucket - Cloud native deployment tools such as AKS Benefits - Flexibility to manage your working hours to help in your work-life balance

Role Description We are looking for an enthusiastic and dynamic individual with 3-5 years of experience to join Upland India as a QA Automation Engineer II for our Upland Panviva product. The individual will work on the quality and automation aspects of the product. Key Responsibilities - Design, develop, and maintain scalable, reliable, and reusable automation test frameworks. - Develop automated UI and API test suites using Playwright and Selenium to ensure comprehensive test coverage. - Design, execute, and maintain performance test suites to validate application scalability, stability, and reliability under varying workloads. - Analyze performance test results, identify bottlenecks, and collaborate with development teams to drive performance improvements. - Develop and maintain performance test scripts using JMeter, BlazeMeter, and k6, and monitor performance metrics using Grafana. - Participate actively in backlog refinement, sprint planning, and design discussions to define effective testing strategies early in the development lifecycle. - Validate new features, enhancements, and defect fixes prior to release. - Perform API testing using tools such as Postman and validate backend functionality. - Execute database validations using SQL against relational databases. - Collaborate closely with Software Engineers, Product Managers, DevOps, and fellow QA Engineers to ensure product quality throughout the software development lifecycle. - Contribute to continuous improvement initiatives by promoting automation best practices, quality engineering principles, and test optimization techniques. - Utilize AI-assisted engineering tools (such as GitHub Copilot or equivalent) to accelerate test development, optimize automation assets, and improve engineering productivity. Qualifications - A Bachelor’s degree in Computer Science or equivalent. Requirements - 3–5 years of hands-on experience in Quality Assurance with a strong focus on automation and performance testing. - Strong hands-on experience with Playwright and Selenium automation frameworks. - Hands-on experience with JMeter, BlazeMeter, and k6. - Analyze test results and identify application, database, and infrastructure bottlenecks. - Proficiency in API testing using Postman or SOAP UI. - Experience validating application data using SQL, MySQL, or PostgreSQL. - Experience designing and executing Load, Stress, Spike, Endurance (Soak), and Scalability testing. - Familiarity with Docker, Kubernetes, and CI/CD pipelines. - Experience leveraging AI-powered engineering tools (e.g., GitHub Copilot or equivalent) to analyze requirements, accelerate automation development, optimize test scripts, improve maintainability, and support performance testing activities. - Strong troubleshooting and debugging skills. - Understanding of microservices architecture, containerized applications, and Kubernetes (AKS). - Experience working with CI/CD pipelines using Jenkins, Azure DevOps, or GitHub Actions. - Familiarity with Agile delivery methodologies, including Scrum and Kanban. Soft Skills - Excellent analytical and problem-solving abilities. - Strong written and verbal communication skills. - Ability to collaborate effectively within cross-functional teams. - Customer-focused mindset with a commitment to delivering high-quality software. - Adaptability and willingness to embrace evolving technologies and engineering practices. Growth Skills - Demonstrates ownership, accountability, and a strong commitment to quality. - Passionate about continuous learning and professional development. - Continuously seeks opportunities to improve automation coverage, testing efficiency, and engineering excellence. - Proactively adopts emerging technologies, including AI-assisted quality engineering practices, to enhance productivity and software quality. Benefits - This role requires overlap with multiple time zones for planning meetings, status updates, etc. on a regular basis. The duration of these overlaps can change depending on the type of meeting. - Upland India has the flexibility to manage your working hours accordingly to help in your work-life balance.

• Build and manage alliances with other strategic technology partners • Drive growth and sales opportunities through strategic partnerships • Negotiate partnership agreements and contracts • Manage and nurture existing partner relationships • Stay updated with industry trends and technology partnership developments • Perform competitive analysis reviews of the market • Collaborate with leadership, product, sales, and marketing teams on technology partnership initiatives • Understand the needs of all stakeholders and manage expectations

• Own, drive, and manage the end-to-end customer relationship, ensuring customer satisfaction, renewal, and expansion. • Build and maintain strong, long-term relationships with customers by understanding their needs and aligning our solutions to meet their goals. • Identify any potential risks associated to customer health and retention and communicate through regular pulse updates. • Attend on-site customer meetings and relevant industry events • Serve as the voice of the customer, providing feedback to internal teams to improve products, services, and processes. • Monitor customer health metrics and reach out proactively to ensure customers stay engaged and successful. • Collaborate with support and technical teams to address and resolve customer issues promptly. • Support in renewal conversations, forecasting and communicating clear next steps to secure timely contract renewals. • Identify new opportunities for growth and expansion. • Assist with various special projects to support the Customer Success organization.

• Provide all levels of Technical Support assistance to the users of Objectif Lune's software and solutions by telephone, by email, system portal and through forums in a timely and efficient manner – ensuring excellent customer service standards are always maintained. (Respect SLA’s and KPI’s) • Process and provide software Activations • Provide expertise on the best use and practices of the software and environment. • Provide excellent customer service, understanding client queries quickly and providing concise, clear written and verbal instructions in order to reach a positive outcome on their issue. • Own and manage cases through their entire life-cycle, ensuring case administration is completed in line with departmental policy. • Perform all tasks required to provide impeccable customer service. • Replicate issues encountered by users for analysis. • Identify technical problems, propose potential solutions, implement’s them with users and document the interventions. • Inform users of best practices and transfer know-how on the optimal use of Objectif Lune's software’s. • Manage time and priorities according to the service standards. • Pro-actively maintain an in-depth knowledge of supported core product’s functionality, new features, and general updates. • Maintain relationships with key departments.

• Lead and develop a high-performing Customer Success Management team • Drive a high-performance culture through coaching and feedback • Act as primary escalation point for customer portfolios • Collaborate cross-functionally to align on customer needs • Champion customer satisfaction and retention