• Architect, build and manage integrations and micro services in Oracle Integration Cloud. • Design, code and execute on projects, continuously improving systems and operations • Document the Designs and Runbooks and Participate in the full Software Development Life Cycle (SDLC). • Provide guidance and share knowledge with other members in the team. • Support the Application infrastructure including OCI and more. • Build and maintain BIP reports on Oracle.

Job Description We are currently seeking two candidates: one to support the Western Canada region (Alberta or British Columbia) and one to support Ontario, based in the Greater Toronto Area. The Health Systems Partner (HSP) is a field-based role dedicated to enabling the operational readiness of health systems (clinics, hospitals, etc.). The HSP focuses on diagnosing and solving systemic bottlenecks that affect patient access, throughput, and care coordination — ensuring each clinic has the structure, processes, and champions in place to deliver optimal care for patients. This role acts as the operational bridge between Commercial, Patient Support Program (PSP) Operations, and Medical functions — translating insights into action while maintaining full IMC and ethical compliance. Main Responsibilities: 1. Clinic Readiness & Optimization - Conduct structured clinic readiness assessments across designated clinics in your assigned territory (capacity, staffing, workflow, diagnostic processes). - Identify operational gaps and resource constraints affecting patient access. - Co-create tailored readiness action plans with clinic leadership (administrative, nursing, and physician stakeholders). - Share best practices across clinics to promote consistency and scalability. 2. Enablement & Change Facilitation - Partner with clinics to implement process improvements that shorten time-to-initiation and improve throughput. - Identify and nurture internal champions within clinics to sustain change. - Provide tools and templates (pre-approved by Compliance/Medical) to support workflow optimization. 3. Field Integration & Collaboration - Work in close alignment with KAMs/Commercial Field team and PSP Operations to ensure coherent clinic engagement. - Feed operational insights into brand strategy, patient support enhancements, and readiness dashboards. - Participate in joint planning meetings with the commercial franchise team for priorities alignment & prioritized institutions. You are the ideal candidate if you possess the following: - Bachelor’s degree in nursing, pharmacy health administration, or related discipline; advanced degree preferred. (master's degree preferred) - Experience in hospital/clinic operations, patient access programs, or rare disease enablement. - Deep understanding of patient support program processes, access pathways, and multidisciplinary care models. - Demonstrated ability to lead cross-functional collaboration with HCPs, nurses, and administrators. - Familiarity with IMC Code, patient privacy, and non-promotional compliance standards. - Excellent communication, facilitation, and project management skills. Skills and Competencies Related to the Position: - Systems thinking & process design. - Influencing without authority. - Stakeholder engagement. - Analytical insight and data storytelling. - Compliance mindset. - Problem solver & solutions driven. - Cross-functional collaboration. - Agility, self-leadership & speed. - Execution excellence & change catalyst. We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace. Required Skills: Accountability, Account Management, Adaptability, Communication, Contract Management, Customer Insights, Customer Relationship Management (CRM), Data Analysis, Financial Acumen, Interpersonal Relationships, Leadership, Market Access Strategies, Market Management, Product Knowledge, Sales Target Achievement, Strategic Thinking, Tender Management, Virology Preferred Skills: Current Employees apply HERE Current Contingent Workers apply HERE Secondary Language(s) Job Description: Nous sommes actuellement à la recherche de deux candidats : un pour soutenir la région de l’Ouest canadien (Alberta ou Colombie-Britannique) et un pour soutenir l’Ontario, basé dans la région du Grand Toronto. Le/la Partenaire des systèmes de santé (Health Systems Partner – HSP) est un rôle terrain dédié à l’optimisation de la préparation opérationnelle des systèmes de santé (cliniques, hôpitaux, etc.). Le HSP se concentre sur le diagnostic et la résolution des goulots d’étranglement systémiques ayant une incidence sur l’accès des patients, les flux de prise en charge et la coordination des soins — en veillant à ce que chaque clinique dispose des structures, des processus et des leaders nécessaires pour offrir des soins optimaux aux patients. Ce rôle agit comme un pont opérationnel entre les équipes Commerciales, les Opérations du Programme de soutien aux patients (PSP) et les Affaires médicales — en traduisant les constats en actions concrètes tout en respectant pleinement les exigences du Code de l’IMC et les normes éthiques. Responsabilités principales 1. Préparation et optimisation des cliniques - Réaliser des évaluations structurées de la préparation des cliniques au sein des cliniques désignées de votre territoire assigné (capacité, dotation, flux de travail, processus diagnostiques). - Identifier les lacunes opérationnelles et les contraintes en ressources ayant un impact sur l’accès des patients. - Co-créer des plans d’action personnalisés avec la direction des cliniques (administration, personnel infirmier et médecins). - Partager les meilleures pratiques entre les cliniques afin de favoriser la cohérence et l’évolutivité. 2. Accompagnement et facilitation du changement - Collaborer avec les cliniques pour mettre en œuvre des améliorations de processus visant à réduire les délais d’initiation des traitements et à améliorer les flux. - Identifier et développer des leaders internes (champions) au sein des cliniques pour assurer la pérennité des changements. - Fournir des outils et des modèles (préapprouvés par les équipes Compliance et Médicale) afin de soutenir l’optimisation des flux de travail. 3. Intégration terrain et collaboration transversale - Travailler en étroite collaboration avec les KAMs / l’équipe terrain Commerciale et les Opérations du PSP afin d’assurer une approche cohérente auprès des cliniques. - Alimenter la stratégie de marque, les améliorations du soutien aux patients et les tableaux de bord de préparation à partir des constats opérationnels. - Participer aux réunions de planification conjointes avec l’équipe de la franchise commerciale afin d’aligner les priorités et les établissements ciblés. Vous êtes le/la candidat(e) idéal(e) si vous possédez : - Baccalauréat en sciences infirmières, en pharmacie, en administration de la santé ou dans un domaine connexe (maîtrise souhaitée). - Expérience en opérations hospitalières ou cliniques, en programmes d’accès des patients ou en accompagnement des maladies rares. - Excellente compréhension des programmes de soutien aux patients, des parcours d’accès et des modèles de soins multidisciplinaires. - Capacité démontrée à mener des collaborations transversales avec des professionnels de la santé, des infirmières et des gestionnaires. - Connaissance du Code de l’IMC, de la confidentialité des patients et des normes de conformité non promotionnelles. - Excellentes compétences en communication, en animation et en gestion de projets. Compétences et aptitudes liées au poste - Vision systémique et conception de processus. - Influence sans autorité hiérarchique. - Engagement et gestion des parties prenantes. - Analyse stratégique et valorisation des données. - Rigueur en matière de conformité. - Esprit de résolution de problèmes et orientation solutions. - Collaboration transversale. - Agilité, autonomie et rapidité d’exécution. - Excellence opérationnelle et rôle de catalyseur du changement. Nous sommes fiers d'être une entreprise qui embrasse la valeur de rassembler des personnes diversifiées, talentueuses et engagées. La façon la plus rapide d’innover est de rassembler des gens de diverses opinions dans un environnement inclusif. Nous encourageons nos collègues à remettre en question avec respect les problèmes de réflexion et d’approche de l’un et de l’autre. Nous sommes un employeur souscrivant au principe de l’égalité d’accès à l’emploi et nous sommes déterminés à favoriser un milieu de travail inclusif et diversifié. Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: Regular Relocation: No relocation VISA Sponsorship: No Travel Requirements: 50% Flexible Work Arrangements: Remote Shift: Not Indicated Valid Driving License: Yes Hazardous Material(s): n/a Job Posting End Date: 04/16/2026*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Hi there! Thanks for stopping by 👋 Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! We have bike enthusiasts, foodies, video game heroes, dog and cat lovers, movie buffs, musicians, and every variety of people. Lightspeed was founded on the principles of diversity and inclusion and our daily practices and interactions reflect this commitment everyday. Wherever you look, you will find a friend in Lightspeed. If you’re keen to join, we’re looking for a Systems Configuration Specialist (Permanent Work from home) to join our team in Manila. As part of Lightspeed’s Information System's department, you will provide technical leadership on large-scale projects with impact across the business. Leveraging deep technical expertise, you will design and deliver end-to-end solutions that are scalable, resilient, and sustainable. You will also play a key role in supporting the team’s growth by mentoring others and strengthening overall technical capability. What you’ll be doing: - Lead the design and implementation of complex, end-to-end solutions that are scalable, resilient, and sustainable. - Make sound design decisions and trade-offs, assessing risk and proactively addressing gaps. - Lead incident resolution, conduct post-incident reviews, and ensure effective follow-up actions. - Drive a quality-first mindset, diagnose complex issues independently, and prevent recurring problems through root cause analysis. - Act as a technical thought leader, guiding decisions and influencing technology direction. - Mentor team members and contribute to high-level reviews to elevate overall technical capability. What you need to bring: We're looking for a candidate who has experience with the following: - Extensive experience in enterprise systems configuration and architecture (e.g., Salesforce, Zendesk, Intercom). - Advanced expertise in platform architecture and complex system functionalities, with a focus on scalability. - Strong troubleshooting skills, with the ability to independently resolve complex, cross-system issues. - Experience designing systems with a focus on security, performance, and reliability. - Proven leadership experience in delivering large projects and influencing team processes and decisions. Our hiring process is very straightforward. The whole process will be conducted at the comfort of your own home, through Zoom or Google Meet. No need to go through Manila's heavy traffic! Be a changemaker You’ll enjoy: - Genuine career opportunities in a company that’s creating new jobs every day; - Work in a team large enough for growth but lean enough to make a real impact; - Exposure to modern and proven technology; - Ability to work and grow in a truly flexible environment; - Opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed culture, a true Canadian tech success story. Plus benefits designed to keep you happy, healthy and fulfilled. - Market-leading salary package - Permanent work from home setup - Coworking space available, if needed - We follow the PH holidays! - Benefits you can enjoy from day one: - HMO for you and your 2 dependents (Maxicare) - 15 Vacation leaves - 10 Sick leaves - Government Mandated Benefits - Food Allowance of 1000PHP per month - Work from Home Allowance of 1000PHP per month - Health and wellness benefit of 7500PHP per year - Free LinkedIn Learning License - Free access to Mental Health support and coaching services - Opportunity to grow your career in a company that values internal mobility - Exciting online and in-person events hosted regularly by our Manila Culture Club Not yet convinced? For honest reviews left by real people, you can check our Glassdoor page. To know more about Lightspeed, you can check our website, LinkedIn, and Youtube pages. We’re an open book! We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try! We partner with Inform Group to employ our Lightspeed workforce in the Philippines. Inform Group hosts Lightspeed employees who enjoy the benefits of the Philippine labour code combined with the full career opportunities provided by Lightspeed. To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes. Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Where to from here? Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here. Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs. Who we are: Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries. Lightspeed handles your information in accordance with our Applicant Privacy Statement.

• Provides resolution for escalated service tickets • Works with clients to evaluate and solve technical problems • Evaluates existing systems and/or user needs to analyze, design, recommend, and implement system changes • Configures and supports internal and/or external customer networks • Develops and maintains all systems, applications, security, and network configurations • Troubleshoots network performance in coordination with NOC team • Recommends upgrades, patches, and new applications and equipment • Maintains a log of completed work using an incident-tracking application • Create and update support documentation in accordance with standards to improve future troubleshooting efforts • Provide support for special projects including new customer onboarding, O365 migrations, and Azure migration