Making Outsourcing in the Philippines Work for You
Systems Engineer II
Location
Philippines
Posted
62 days ago
Salary
0
Seniority
Senior
Job Description
Systems Engineer II
Sourcefit
• Provides resolution for escalated service tickets • Works with clients to evaluate and solve technical problems • Evaluates existing systems and/or user needs to analyze, design, recommend, and implement system changes • Configures and supports internal and/or external customer networks • Develops and maintains all systems, applications, security, and network configurations • Troubleshoots network performance in coordination with NOC team • Recommends upgrades, patches, and new applications and equipment • Maintains a log of completed work using an incident-tracking application • Create and update support documentation in accordance with standards to improve future troubleshooting efforts • Provide support for special projects including new customer onboarding, O365 migrations, and Azure migration
Job Requirements
- 3+ years recent computer, server, and network troubleshooting experience
- Certifications: MCP, MCSA, CCNA, or similar
- Must be resourceful and able to take initiative in a dynamic environment
- Ability to effectively and efficiently troubleshoot technical problems
- Advanced knowledge of current Microsoft desktop and server operating systems
- Advanced knowledge of Microsoft SQL, Exchange, SharePoint and other server applications
- Advanced knowledge of computer and server hardware
- Familiarity with network troubleshooting
- Professional customer service skills
- Strong written and oral communication skills
- Ability and willingness to work in an environment providing 24x7x365 support
- Ability and willingness to participate in a standard on-call rotation for afterhours support
- Customer-oriented and cool-tempered
- Uphold company core values and standard with all customers
Benefits
- Health insurance
- 24x7x365 support environment
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