• Identify and analyze cybersecurity threats impacting the organization's environment. • Responsible for proactively discovering new attacks through the use of advanced security monitoring techniques and tools. • Investigate and respond to identified security incidents using a defined incident response process • Create playbooks and processes to respond to incidents. • Collaborate with the engineering team to automate response to security incidents • Identify emerging threats and ensure the detection and response capabilities of the organization are updated for the latest threat landscape. • Perform threat modeling across the technologies and applications across the organization and ensure that all identified threats have required security controls in place. • Identify data sources and security monitoring use cases relevant to the organization's threat defense requirements and onboard them to the SIEM platform. • Operate and Administer SIEM platform • Utilize security tools like SIEM, EDR, WAF, IDS, Netflow to investigate and respond to threats • Responsible for assessing, curating, and managing Threat intelligence feeds to enable the correlation of security events. • Participates in an on-call rotation for 24x7 support of security operations.

• Investigating, responding to, and triaging threats and incidents while helping to improve overall security capabilities. • Communicate and collaborate professionally with other members of the organization from end users to senior management in order to resolve threats.

TransUnion's Job Applicant Privacy Notice What We'll Bring: We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What You'll Bring: We’re looking for a Incident Coordinator - Dutch speaking to join our growing Sontiq team. Day to Day You’ll Be: Customer Service: - Screen and interview clients by telephone to compile information regarding breach/fraud and/or identity theft - Examine and analyse information to determine the severity of the fraud, breach and/or identity theft - Exercises independent judgment in setting priorities to ensure that deadlines and due dates are met - Provide professional and courteous customer service and expert assistance to clients and victims of a breach/fraud and/or identity theft - Manage customer and client expectations - Act as point of contact for customer, client and internal experts - Gather, assemble and preserve facts, statements or affidavits and other evidence for use in breach remediation and resolving fraud and identity theft issues and claims - Prepare letters, initiate telephone communications and acts as a liaison to creditor, law enforcement and government agencies - Communicate clearly to customer the services and support offered - Consults with potential and existing clients on breach incidents to determine if remediation is necessary and the requirements of the remediation. - Escalates and refers any incidents that require assistance from other internal departments, coordinates the discussions, meetings and updates Administrative: - Identify, report, and articulate on current trends and unique client or customer situations to both internal and external parties - Maintain current knowledge of all new laws and regulations pertaining to breach and identity theft - Prepares written proposals for breach services that fit the situation - Participates in project plan schedule development, monitoring and reporting - Directs document and data transfers between company and clients - Manage mailings: scrubbing data, producing letters, obtaining client approval and coordinating the delivery to mailing service - Ensures timely communication to internal team members, clients and other 3rd parties such as client’s counsel - Records and details relevant case notes into database with strong attention to detail and accuracy of information in a timely manner - Ensures the closure of all resolved and confirmed Incident records and final report to the client /customer - Accountable for the overall breach/fraud incident process efficiency and effectiveness - If applicable, language translation for correspondence, reports , training documents, other internal documents as necessary - If applicable, live Language interpretation between clients and internal departments regarding sales support, client training and incident management support calls with Forensic and Privacy experts Essential Skills & Experience: - Must be fluent in Dutch and English (Written and Verbal) - Experience in Customer Service Impact You'll Make: What’s In It For you? At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with: - 26 days’ annual leave + bank holidays (increasing with service) - Global paid wellness days off + a bonus day off to celebrate your birthday - A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan - Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools - Access to our diversity forums and communities so you can get involved in causes close to your heart TransUnion – a place to grow: If there’s something on the list of essential / desirable skills that you can’t quite tick off, don’t let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together Flexibility at TU: We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we’ve set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don’t let this stop you from applying. Let us know if you’re looking for a part time or flexible working arrangement and we can discuss this with you. Additional support: At TransUnion, we’re committed to fostering an inclusive and diverse workplace where all individual’s talents and perspectives are valued. When you apply for a position with us, you’re not just joining a team, you’re becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting ukrecruitment@transunion.com Interview & Hiring Process: Most of our recruitment processes are virtual, so you’ll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this. We do not accept any unsolicited CV’s from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance. #LI-Remote Find out more about Life At TU UK: https://twitter.com/TransUnionUK https://www.linkedin.com/company/transunion/life/ TransUnion Job Title Specialist I, Customer Support Operations

Role Description The Service Management Expert leads all efforts to develop, document, implement, and drive the activities around managing our Technology Services and will conduct monitoring for process/Inventory accuracies through the use of internal controls, metrics and reporting. The Service Management Expert will be responsible to set the Technology Services Management Strategy for all of ATS and will work across multiple IT/Internal groups to ensure that the Enterprise Process Management approach is effectively managed and maintained from a governance and on-going operations perspective. Key Responsibilities - Oversee the development and delivery of Executive Level communications relevant to the Technology Services, process performance, process maturity or technology aligned to strategic objectives and business needs. - Oversee the communication, marketing, and training for one or more Technology Services. - Oversee the escalation / communication of risks and issues as appropriate. - Oversee and drive industry and internal benchmarking to ensure fit for purpose and best in class process delivery / execution. - Oversee the design, implementation and/or coordination for one or more Technology Services' policies, roles and responsibilities, and compliance. - Accountable for one or more Technology Services within Allstate and for the performance, maturity, and compliance of the ITSM Process. - Oversee and determine the tools and processes to gather and create Technology Services requirements or process improvements. - Oversee and drives Continual Service Improvement across one or more Technology Services. - Understand advanced concepts and navigate the relationships between Technology Services, IT Service Management Process requirements, and business/IT management needs that are moderate to complex in nature which may span multiple Technology Services. - Act as the authoritative source of knowledge for one or more Technology Services. Qualifications - 7 or more years of experience (Preferred) Requirements - This job does not have supervisory duties. Skills - Accountability - Business - Communication - Compliance - Design - Information Technology (IT) Services - Information Technology Management - IT Service Management (ITSM) - People Management - Problem Solving - Process Improvements - Process Management - Team Management - Time Management - Waterfall Model Compensation Compensation offered for this role is 85,000.00 - 145,075.00 annually and is based on experience and qualifications. Additional Information - The candidate(s) offered this position will be required to submit to a background investigation. - Allstate generally does not sponsor individuals for employment-based visas for this position. - Effective July 1, 2014, it is against public policy of the State of Indiana to discriminate against a prospective employee on the basis of status as a veteran.