Major Incident Availability Expert

Incident Response AnalystSecurity AnalystFull TimeRemoteMid LevelTeam 10,001+Since 1931H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

77 days ago

Salary

$85K - $145.1K / year

Seniority

Mid Level

Job Description

Major Incident Availability Expert

Allstate

Role Description The Service Management Expert leads all efforts to develop, document, implement, and drive the activities around managing our Technology Services and will conduct monitoring for process/Inventory accuracies through the use of internal controls, metrics and reporting. The Service Management Expert will be responsible to set the Technology Services Management Strategy for all of ATS and will work across multiple IT/Internal groups to ensure that the Enterprise Process Management approach is effectively managed and maintained from a governance and on-going operations perspective. Key Responsibilities - Oversee the development and delivery of Executive Level communications relevant to the Technology Services, process performance, process maturity or technology aligned to strategic objectives and business needs. - Oversee the communication, marketing, and training for one or more Technology Services. - Oversee the escalation / communication of risks and issues as appropriate. - Oversee and drive industry and internal benchmarking to ensure fit for purpose and best in class process delivery / execution. - Oversee the design, implementation and/or coordination for one or more Technology Services' policies, roles and responsibilities, and compliance. - Accountable for one or more Technology Services within Allstate and for the performance, maturity, and compliance of the ITSM Process. - Oversee and determine the tools and processes to gather and create Technology Services requirements or process improvements. - Oversee and drives Continual Service Improvement across one or more Technology Services. - Understand advanced concepts and navigate the relationships between Technology Services, IT Service Management Process requirements, and business/IT management needs that are moderate to complex in nature which may span multiple Technology Services. - Act as the authoritative source of knowledge for one or more Technology Services. Qualifications - 7 or more years of experience (Preferred) Requirements - This job does not have supervisory duties. Skills - Accountability - Business - Communication - Compliance - Design - Information Technology (IT) Services - Information Technology Management - IT Service Management (ITSM) - People Management - Problem Solving - Process Improvements - Process Management - Team Management - Time Management - Waterfall Model Compensation Compensation offered for this role is 85,000.00 - 145,075.00 annually and is based on experience and qualifications. Additional Information - The candidate(s) offered this position will be required to submit to a background investigation. - Allstate generally does not sponsor individuals for employment-based visas for this position. - Effective July 1, 2014, it is against public policy of the State of Indiana to discriminate against a prospective employee on the basis of status as a veteran.

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