• Provide overall program leadership and management for the portfolio, ensuring cost, schedule, performance, and risk objectives are met. • Lead and oversee planning, execution, and integration activities. • Serve as the primary customer-facing lead, coordinating with stakeholders, program offices, cybersecurity teams, and test center leadership. • Oversee technical execution by engineering teams, ensuring alignment with enterprise architecture standards, cybersecurity requirements, and operational test needs. • Manage cross-functional teams including engineers, subcontractors, and support personnel across multiple sites. • Lead and support DoD acquisition lifecycle activities, including RFIs, market research, Market Assessment Discussions (MAD), and input to acquisition strategies and planning documentation. • Ensure compliance with DoW, Army, and policies related to cybersecurity, configuration management, network governance, and program controls. • Identify, assess, and manage program risks and dependencies, developing mitigation strategies to protect mission outcomes. • Oversee initiatives, ensuring efforts are synchronized, executable, and operationally relevant. • Develop and maintain program documentation, schedules, integrated master plans, briefs, and status reports in support of program objectives. • Support strategic planning, roadmap development, and future capability insertion.

About the role   The Sales Training Team is responsible for ensuring the effective onboarding, and continuing education, of Sales, and Sales related professionals, within Blackbaud.  Blackbaud continues to invest heavily in the development of its Sales and Sales related teams and this role will ensure those investments deliver on both our time to value and growth goals.  As a Sales Trainer focused on continuing education, this role will report directly to the Director of Sales Training and will be responsible for ensuring that existing AE’s have the knowledge and skills necessary to increase their overall sales effectiveness.   What you’ll do   - Own the design and execution of post onboarding, in role development, programs that drive measurable improvements in seller productivity, deal execution, and revenue outcomes for Account Executives. - Deliver targeted, just-in-time enablement (live, virtual, and self-paced) to address evolving business priorities, product changes, and identified performance gaps. - Deliver global enablement programs using a blended learning approach (e-learning, self-paced content, instructor led sessions, certifications) tailored to regional and role based needs across US, Canada, BBE, and BBP teams. - Key contributor to implementing and curating curriculum, presentations, documentation and resources to support an innovative enablement program - Partner with Sales Leadership, Sales Operations, and subject matter experts to ensure enablement is reinforced in the flow of work through coaching, inspection, and ongoing reinforcement—not onetime training events. - Partner with the Awareness to Revenue organization to understand, influence, and align tools, processes, and workflows that impact AE effectiveness—ensuring enablement programs are supported by the right systems and resources. - In concert with Sales Operations, track and report the impact of our Continuing Education programs for relevant stakeholders - Establish continuous feedback loops and iterate on programs to ensure enablement remains aligned to seller needs, market changes, and strategic initiatives. - Interface with Sales leaders and functional groups to ensure our Continuing Education program aligns with our strategic initiatives What you’ll bring   - Minimum 1 - 3 years’ experience in enablement or relevant technology Sales, Marketing, Enablement of Sales Support roles in the B2B space - Familiarity with Adult Learning techniques a plus  - Ability to engage and inspire through both content and delivery - Strong interpersonal and communication skills that span various cultures and professional backgrounds as this role will support our Global operations - Highly efficient, organized and self-motivated with a passion for training and enabling success for individual contributors and people leaders - Ability to work within a matrixed organization - Must be detail oriented to focus on key programs and the orchestration of activities and events - KPIs, OKRs, Measurable Success Factors include time to productivity for new and transitioning sellers; sales productivity defined as total ARR sold / # of AEs; skill certification and proficiency benchmarks Stay up to date on everything Blackbaud, follow us on Linkedin, Twitter, Instagram, Facebook and YouTube ​ Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world. Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law. The starting base pay is $67,400.00 to $90,700.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations. Benefits Include: - Medical, dental, and vision insurance - Remote-flexible workforce - Wellness Programs - 401(k) program with employer match - Flexible paid time off - Generous Parental Leave - Donations for Doers - Pet insurance, legal and identity protection - Tuition reimbursement program

• Track Medicaid and HCBS waiver programs across all states, including waiver caps, waiting lists, renewals, and amendments • Monitor CMS guidance, state plan amendments (SPAs), and legislative or regulatory changes impacting HCBS programs • Maintain accurate, up-to-date documentation of state program structures and policy changes • Build and maintain deep expertise in state Medicaid programs, labor and workforce policy, and broader regulatory developments impacting HCBS and family caregiver participation • Establish and maintain a structured, continuous national research framework to ensure systematic monitoring across all states rather than ad hoc tracking • Research state-by-state HCBS program design, including eligibility criteria and family caregiver participation rules • Track publicly available indicators related to state budgets, rate studies, and fiscal pressures affecting HCBS programs • Support comparative analysis across states to identify patterns, risks, and emerging trends • Conduct in-depth qualitative and quantitative research to assess program design, reimbursement structures, fiscal sustainability, and regulatory environments • Analyze cross-state data and trends to proactively identify strategic risks, emerging opportunities, and market inflection points • Monitor HCBS-related RFPs, procurements, pilots, and program changes • Conduct competitor and market saturation research to support expansion planning • Summarize relevant findings and implications for new or expanded market entry • Track managed care developments, workforce policy shifts, and related regulatory changes that may influence expansion strategy • Produce clear research briefs, trackers, and summaries for expansion leadership • Flag notable developments, policy changes, and emerging risks in real time • Support ad hoc research requests related to national expansion planning • Draft formal policy analyses and comment letters in response to proposed state or federal regulatory and legislative changes impacting Medicaid and HCBS programs • Translate research findings into executive-ready presentations, structured policy memos, toolkits, and educational materials to support cross-functional planning and strategic decision-making • Support project planning and collaborate cross-functionally to align research insights with national expansion initiatives • Maintain recurring national research reports and standardized tracking tools to ensure continuous, systematic intelligence gathering

Real people. Real service. At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers. We are looking for a Program Manager, Operations & Automation to join our Operations Team. This individual will report into our Senior Fulfillment Program Manager and will spearhead critical initiatives across our fulfillment centers and broader warehousing network. This person will collaborate with cross-functional internal teams, external vendors, and consultants to ensure successful execution of projects and continuous improvement efforts. This remote position is open to individuals who live in, or are open to relocating to, the following states: Arizona, Delaware, Florida, Georgia, Kentucky, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington. About once a month, this role will entail traveling to our on-site fulfillment and office locations. The cost of travel for employees out of the area will be covered by the company. Additionally, our offices are always available for staff to use as much as desired. Role Type: Full-Time, Exempt Location: Remote Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. EST or CST Base Salary: $83,000 – $103,000 per year Responsibilities: - Plan, coordinate, and oversee large-scale projects focused on warehousing and fulfillment network optimization including large scale automation projects - Define project scope, objectives, and success metrics; establish timelines and resource requirements - Track progress against project milestones and goals, ensuring projects are delivered on time and within budget - Partner closely with internal teams (Operations, Supply Chain, IT, Finance, HR, etc.) to align project objectives and drive seamless execution - Facilitate effective communication and collaboration across departments, ensuring teams are informed of key updates, risks, and opportunities - Identify and manage relationships with external vendors and consultants to support warehousing operations improvements - Set clear performance expectations and monitor vendor deliverables to ensure alignment with organizational goals - Work with partners specializing in advanced automation solutions to bring systems online - Analyze operational data and performance indicators to identify areas for process enhancements and cost-saving opportunities - Implement best practices in warehousing and fulfillment, leveraging industry insights to drive innovation and efficiency - Provide regular project status updates to senior leadership, highlighting key milestones, successes, and challenges - Serve as a liaison between technical teams and non-technical stakeholders to ensure clear communication and expectations Requirements: - Bachelor's degree in Supply Chain Management, Logistics, Business related fields, IT related fields - 3+ years experience in project or program management - 3+ years experience in warehouse or fulfillment operations, industrial automation, construction, manufacturing, logistics, supply chain, or large capital projects - Experience with operations or fulfillment technologies including Warehouse Management Systems and Advanced Automation Systems Preferred Qualifications: - Experience with project management methodologies including PMP, Agile, or other with automated warehouse management solutions or software - Experience working directly with fulfillment or warehouse operations on site, familiarity with processes and procedures that take place in a fulfillment operation - Strong analytical skills, ability to interpret and develop actionable insights Why work with us: - We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include: - Comprehensive and affordable medical, dental, vision, and voluntary life insurance options - 401(k) with up to 4% company match - Paid vacation, sick time, and holidays - Company-paid basic life insurance and long-term disability - Discounted auto, home, and pet insurance programs - Flexible Spending Account (FSA) - Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP) - Company-provided equipment and one-time $250 work from home stipend - $750 annual professional development budget - $25 monthly Grubhub credit - Company rewards and recognition program - And more! - We empower ownership – We all contribute to our success and we all share in it. Our Ownership for All program ensures each SupplyHouse team member will benefit financially from the company’s growth and accomplishments. - We promote work-life balance – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our wellness initiatives and ask about our Flex-Time Policy! - We support growth – We encourage you to embrace continuous learning and take on new challenges. In an exciting and evolving industry, we provide opportunities for career growth through our annual merit and bonus opportunities, hands-on training, diversity and inclusion initiatives, internal mobility options, and professional development budget. - We give back – We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for non-profit organizations, Volunteer Paid Time Off, and more. - We listen – We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our monthly town halls, regular 1:1 check-ins, employee listening initiatives, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day. Check us out and learn more at: https://www.supplyhouse.com/our-company! Additional Details: - Remote employees are expected to work in a distraction-free environment. Personal devices, background noise, and other distractions should be kept to a minimum to avoid disrupting virtual meetings or business operations. - Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas. - SupplyHouse.com is an Equal Opportunity Employer. We welcome and encourage individuals of all backgrounds, experiences, and perspectives to apply. Employment decisions are based on qualifications, merit, and business needs. - To ensure fairness and trust in our hiring process, we ask that all application materials, assessments, and interview responses reflect your own thinking and perspective. You may use AI tools to assist in preparing your responses, as long as this use is clearly disclosed and you can speak authentically to your ideas and work. Our focus is on honesty, judgment, and how you approach problem-solving. We appreciate your transparency and look forward to learning more about your skills. - We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations. - All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.