• Operationalize Ping’s Ideal Customer Profile (ICP) across systems, segmentation, territory design, and target account strategy • Define, implement, and scale the Marketing Qualified Account (MQA) framework in partnership with Analytics, RevOps, and IS • Support the evolution from lead-based to account- and buying group–centric marketing across platforms such as Salesforce, Marketo, and 6sense • Lead end-to-end execution of high-impact, cross-functional strategic initiatives (e.g., ICP refinement, MQA rollout, lead-to-ARR improvements, data governance, GTM pilots) • Act as an internal consultant to Marketing, taking on ambiguous, high-priority projects and driving them to completion • Design and optimize end-to-end marketing processes (intake → build → QA → launch → reporting) across tools like Asana and Helpdesk

About the Role Reporting to the Regional Medical Leader, clinicians function as integral members of the Eleanor Health treatment team. In order to be considered for employment, candidates must have experience prescribing MAT in the past. This is a remote role. This is a full-time role at Eleanor Health. To get you started faster, we work with Vista Staffing Agency to employ new team members as locums for 30–90 days. Being a locum means you’re working temporarily through Vista, so you can see community members right away while finishing Eleanor Health’s credentialing. Your employment will be switched to Eleanor Health after that period. What You'll Do - Provides direct patient care for MAT, substance use and other psychiatric disorders both in-person and via telemedicine - Works closely with Eleanor Health Practice Administrator, Lead Clinician, and other team members to ensure seamless integration of medical services with whole-person support services - Contributes to a unique and attractive culture that values mission-orientation, proactive initiative, ethical behavior, and collaboration - Ensures medical care and documentation are in compliance with all applicable state and federal laws, regulations and CARF accreditation standards - Participates in continuous quality improvement (CQI) initiatives Qualifications - Current active, unencumbered TX Advanced Practice Nurse (APN) license - MSN degree or higher - Active DEA Registration for controlled substances - Current National Certification as Psychiatric Mental Health Nurse Practitioner - Mission-driven and motivated to join an organization that will transform the way we deliver accessible, evidence-based, and clinically excellent care in the substance use disorder space - Ability to work across teams and functions, self-starter who quickly identifies what needs to be done and takes ownership - Comfortable with ambiguity and taking on a variety of tasks, as needed Compensation & Benefits The total target compensation range for this position is $130,000-140,000 at full time, 40 hours per week. The actual compensation offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. Eleanor Health offers a generous benefits package to full-time employees, which includes: - Generous Paid Time Off (prorated for new employees) - unplug, relax, and recharge! - - 12 Vacation days - 12 Wellness (Sick) days - 3 Floating holidays - 9 Company-observed holidays - Jury Duty, Voting Leave, and other forms of paid time off may be available - Eleanor-paid medical and dental insurance plans, with affordable vision coverage - We are a health first company, and we strive to make our plans affordable and accessible. - 401(k) plan with 3% match - We are excited to be able to support the long-term financial well-being of our team in a way that reinforces Eleanor’s commitment to equity. - Short-term disability - We understand that things happen, we want you to feel comfortable to take time to get better. - Long Term Disability - Picks up where Short Term Disability leaves off (employee paid). - Life Insurance - Both Eleanor and employee-paid options are available. - Family Medical Leave - Eleanor Health’s Paid Family & Medical Leave (“PFML”) is designed to provide flexibility and financial peace of mind for approved family and medical reasons such as the birth, adoption, or fostering of a child, and for serious health conditions that you or a family member/significant other might be facing. - Wellness Perks & Benefits - Mental Health is important to us and we want our employees to have the accessibility you deserve to talk things through, zen with a mindfulness app, or seek assistance from health advocates - - Mindfulness App Reimbursement - EAP with eight face-to-face sessions - Virtual health and wellness visits covered by our medical plan.

• Act as the primary, authentic voice of NVIDIA Developer Marketing within targeted communities, forums, and social channels. • Nurture daily conversations and foster a welcoming, inclusive environment. • Identify, onboard, and build deep relationships with community champions, open-source contributors, and brand advocates. • Serve as the internal advocate for the community, synthesizing daily sentiment and translating into actionable insights. • Partner with technical teams to ensure the community has the right resources, tutorials, and documentation. • Collaborate with Program Managers to drive community attendance to regional activations and ensure online momentum continues.

Role Description As a Program Specialist, Payments Support you will be responsible for delivering exceptional customer service to FreshBooks users. As the Payments subject matter expert in the Support Department, you will manage direct customer inquiries and technical escalations from Core Support Specialists. You will also work closely with external Partners and internal Product Development & Engineering teams to resolve issues and improve the overall customer experience. You will navigate complex challenges, driving superior customer outcomes while consistently meeting key organizational objectives and metrics. Note: This role can be worked remotely from any of the locations above. What You'll Do - Respond to, troubleshoot, and solve inbound and outbound customer support inquiries across various channels (Phone, Email, Social Media, and Chat) related to Payments. - Support other specialists by troubleshooting technical issues, usability issues, and product defects through case handoffs and real-time knowledge transfer. - Liaise with internal Product Development & Engineering departments, external vendors, and Technical Account Managers (TAMs) to surface and solve customer issues. - Create, monitor, maintain, report on, and advocate for Product Defects (Bugs, SHALP) and Product Enhancements (Usability, USE) related to Payments. - Assist in leading the customer experience incident management process in real-time, from proactive containment and communication to resolution. - Partner with the Support Communications team to ensure documentation for the internal knowledge base and external Self-Service channels is accurate and assist in developing training for the CX department and new hires. Qualifications - 1-3 years experience with Technical Support and 1+ years experience working within Payments. - Demonstrated proficiency with helpdesk and project management platforms (e.g., Zendesk, Jira), with the aptitude to quickly master new internal tools and AI-leveraged workflows. - Exceptional written and verbal communication skills, specifically the ability to explain complex technical issues and organizational policies to non-technical stakeholders. - Demonstrated resilience and ability to thrive in a fast-paced, ambiguous environment, coupled with critical thinking and proactive problem-solving skills. - High self-awareness with a commitment to continuous professional development, including a willingness to seek out and act on constructive feedback. - Ability to manage difficult conversations with FreshBooks users and maintain composure and calm in high-pressure situations. You'll Stand Out If You Have - Previous experience delivering high-tier customer support within a SaaS, B2B Payfac, or Fintech environment. - Proven expertise in real-time technical troubleshooting and navigating complex software workflows directly with users. - Strong aptitude for distilling and articulating intricate technical concepts into clear, user-facing communications.