• Ensure daily RMA backlog order fulfilment in accordance with the Customer’s Service Level Agreements • Coordinate the repair processes with internal facility and different vendors/partners • Assist in managing stock replenishment in the Global Service depot network • Manage timely defective unit returns from customers to factories/service depots • Monthly inventory reconciliation and quarterly reporting • Perform analysis for cost, last time buys, claims, and inventory reconciliation • Initiate and manage work orders to completion • Interface with Technical Support, Operations, Finance, Product Management, and Sales

• Own the end-to-end staffing process for all training seminars • Send staffing requests to instructors and manage availability collection • Compile and present instructor options to the CLO for review • Confirm final instructor assignments based on CLO direction • Serve as the primary point of contact for all instructor staffing communication • Maintain accurate and up-to-date staffing records across Asana and internal tracking systems • Track instructor assignments, seminar dates, and compensation details • Ensure alignment and consistency across all internal systems and documentation • Communicate finalized staffing decisions to the Program Management team in a timely manner • Ensure clarity and alignment across stakeholders to minimize back-and-forth • Proactively flag gaps, changes, or risks related to staffing • Support the CLO and Learning Advisor on operational priorities and initiatives • Assist with coordination of seminar preparation and content-related projects • Take on ad hoc operational tasks to ensure smooth day-to-day team execution

• Responsible for managing and reconciling all reinsurance-related transactions during the annual financial closing process • Ensure compliance with regulatory requirements, accurate reporting, and timely completion of reinsurance schedules and statements • Compiling, validating, and submitting Schedule S as part of the annual statutory financial reporting process for a reinsurance company • Prepare reinsurance-related journal entries for year-end closing • Reconcile reinsurance accounts, including premiums, commissions, recoverables, and payables • Assist in preparing reinsurance disclosures for statutory financial statements • Support actuarial and finance teams with reinsurance data for reserve calculations and risk assessments • Gather and reconcile ceded and assumed reinsurance data from internal systems • Prepare detailed Schedule S exhibits, including Part 1 through Part 7, in accordance with NAIC statutory requirements • Verify accuracy of reinsurance balances, premiums, losses, commissions, and recoverables • Ensure compliance with NAIC Annual Statement Instructions and state regulatory requirements • Maintain documentation and support for all Schedule S entries for audit and regulatory review • Coordinate with underwriting, claims, actuarial, and finance teams to obtain accurate data • Communicate with external reinsurers and brokers for confirmations and clarifications • Support audits

• To engage and support staff to achieve all KPI’s, through effective coaching, performance management, and to develop career progression through internal development programs. • To ensure successful delivery of any project, programme or activity by engaging with an individual, group or organization that will be affected by a programme. • To practice due diligence when interpreting and reporting of data, as well as to improve team performance and processes through insights which supports the overarching objective of a customer centric environment. • To maintain productivity by ensuring all staff adhere to schedules while managing IR and payroll queries efficiently.