• Serve as a trusted advisor to Regional Commercial Leadership, providing structured insights and recommendations that inform growth strategy, market prioritization, and investment decisions. • Translate global commercial strategy into regional execution frameworks aligned to enterprise objectives. • Partner cross-functionally (Finance, Marketing, Product, Enablement, Strategy) to ensure integrated execution of commercial initiatives across the full customer lifecycle. • Provide forward-looking analytics and scenario modelling to guide decision-making and mitigate business risk. • Influence senior stakeholders by bringing a balanced perspective across revenue growth, productivity, and operational scalability. • Lead regional commercial planning in alignment with global frameworks, including target setting, segmentation, territory design, and capacity modelling. • Own the regional forecasting cadence, driving accuracy, accountability, and visibility across leadership levels. • Establish and maintain performance management structures (KPIs, dashboards, pipeline health metrics, productivity tracking). • Oversee compensation and incentive governance, ensuring alignment to strategic priorities and clarity in communication. • Drive annual and in-year planning processes in partnership with Finance and Global Commercial Operations. • Ensure consistent adoption of global commercial operating models, systems, and processes while representing regional needs. • Lead operational readiness for executive reviews, QBRs, and annual planning cycles, equipping leaders with actionable insights and clear narratives. • Champion continuous improvement across commercial workflows, tools, and governance mechanisms. • Support execution of strategic commercial initiatives and plays, ensuring cross-functional alignment and measurable outcomes. • Standardize and scale best practices across regions to improve productivity and commercial effectiveness.

Role Description Trillium Health Resources has a career opening for a TCL District Supervisor to join our team! The TCL District Supervisor oversees a skilled, multi-disciplinary team of professionals who provide localized support within a managed care environment to members who receive Transition to Community and Behavioral Health services. The TCL District Supervisor is responsible for providing oversight to ensure members receive whole person care focused on all members’ needs including physical health, behavioral health, and social determinants of health/unmet health resource needs that help to establish positive outcomes for members and transform their lives for the better. On a typical day, you might: - Provide direct supervision and clinical oversight for assigned teams of localized, multi-disciplinary Transition team supporting members with behavioral health conditions. - Ensure staff utilize workflows to complete comprehensive needs assessment and care plans for members as care needs change. - Establish a team based, person-centered approach to coordination of care. - Monitor teams to help ensure integration of care through the establishment of a multi-disciplinary team. - Oversee team members daily work schedules to confirm that Individualized, person-centered plans of care are developed and acted upon in a timely manner. Qualifications - Master’s degree and three (3) years of experience providing care management, case management, or care coordination to the MH/SU/BH population; OR - Licensure as a Registered Nurse (RN) and three (3) years of experience providing care management, case management, or care coordination to the MH/SU/BH population. - Fully licensed in the State of North Carolina as one of the following: LCSW, LCMHC, LPA, LMFT, LCAS or RN. If applying with an Associate’s or Bachelor’s degree, you must be fully licensed in the state of North Carolina as an RN. - Must have a valid driver’s license. - Must reside within 75 miles of Trillium’s Catchment of North Carolina. - Must be able to travel within catchment as required. Requirements - Counties included: Anson, Bertie, Beaufort, Bladen, Brunswick, Camden, Chowan, Carteret, Columbus, Craven, Currituck, Dare, Duplin, Edgecombe, Gates, Greene, Guilford, Halifax, Hertford, Hoke, Hyde, Jones, Lee, Lenoir, Martin, Montgomery, Moore, Nash, New Hanover, Northampton, Onslow, Pamlico, Pasquotank, Pender, Perquimans, Pitt, Randolph, Richmond, Robeson, Sampson, Scotland, Tyrrell, Warren, Washington, Wayne, Wilson. Benefits - Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval. - Work-from-home options available for most positions. - Health Insurance with no premium for employee coverage. - Flexible Spending Accounts. - 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year. - NC Local Government Retirement Pension (defined-benefit plan). - 401k with 5% employer match and immediate vesting. - Public Service Loan Forgiveness (PSLF) qualifying employer. - Quarterly stipend for remote work supplies.

• Monitor integration platforms and resolve system errors across key workflows (e.g., eCommerce, 3PL, vendor tools) • Diagnose issues and escalate complex cases with documented root cause analysis • Track and report on system performance metrics, including error rates and SLAs • Assist in building and testing system integrations (data mapping, configurations, connections) • Perform routine maintenance tasks such as reprocessing failed jobs and updating credentials • Maintain system templates, reports, and saved searches • Ensure data accuracy through regular system audits and cleanup • Create and maintain runbooks for troubleshooting common issues • Document processes and maintain standard operating procedures (SOPs) • Provision and deprovision user accounts across internal systems • Manage contractor access and ensure timely expiration of accounts • Maintain platform hygiene, including user access and permissions • Conduct regular access reviews aligned with security best practices • Track software usage and support license optimization • Troubleshoot access issues, login problems, and system errors • Manage and respond to support tickets within defined SLAs • Support security initiatives, including training compliance tracking • Assist with device management and endpoint security (MDM tools) • Maintain asset inventory and software renewal schedules

• Monitor integration platforms and resolve system errors across key workflows (e.g., eCommerce, 3PL, vendor tools) • Diagnose issues and escalate complex cases with documented root cause analysis • Track and report on system performance metrics, including error rates and SLAs • Assist in building and testing system integrations (data mapping, configurations, connections) • Perform routine maintenance tasks such as reprocessing failed jobs and updating credentials • Maintain system templates, reports, and saved searches • Ensure data accuracy through regular system audits and cleanup • Create and maintain runbooks for troubleshooting common issues • Document processes and maintain standard operating procedures (SOPs) • Provision and deprovision user accounts across internal systems • Manage contractor access and ensure timely expiration of accounts • Maintain platform hygiene, including user access and permissions • Conduct regular access reviews aligned with security best practices • Track software usage and support license optimization • Troubleshoot access issues, login problems, and system errors • Manage and respond to support tickets within defined SLAs • Support security initiatives, including training compliance tracking • Assist with device management and endpoint security (MDM tools) • Maintain asset inventory and software renewal schedules