WNS

• Role involves handling inbound calls from customers/agents to resolve queries on their accounts. • Role requires providing excellent customer service on queries related to processing insurance policy related transactions – new business, renewals, amendment, enquiries, etc. received from Customers/Agents. • Should meet/exceed business KRAs - NPS, Quality, Productivity, AHT or any other metrics specified by Business / Process. • Should be ok with working in 24* 7 environment, spilt offs and rotational shifts. • Should be willing to work from office or Hybrid as specified by business / process.

• Identify key opportunity areas with client processes and lead projects to improve process efficiency and effectiveness • Dedicated SMEs to bridge b/w Operations & Capabilities to ensure smooth operations for the vertical operations • End to end implementation experience in Blackline (Account Reconciliation, Task, JV and Matching module) • Knowledge on Smart Close process • Building Blackline Reports based on Business Requirement • Formulate improvement plans based on wastes & variations identified during analysis • Contribute and present in client reviews & meetings • Work closely with operations team to collect data and assess the current situation • Remove barriers to progress through Blackline Optimization • Introduce different innovative concepts • Achieve Quality Savings and Productivity targets. • Provide Domain Expertise for Hunting {Solution alignment]. farming [Upsell & Cross sell] & BAU activities • Proactive Account Remediation, before it goes up the leadership chain • Proactive Data collection & Analyst support for the vertical • Establish standards and ensure efficiency roadmap for R2R is delivered, working with multiple stake holders • Align with Global R2R Tower lead, for outside in views, and give feedback to Tower lead for inside out gaps & challenges • Participation in special / strategic projects from time to time • Conducting diagnostics, solution design validation or due diligence exercise • Manage end to end pre-sales activities for digital capabilities – identify opportunity, pitch the right digital solution, solution building, business case creation etc. • Understand client digital transformation needs & consult/provide customized solutions, develop business case • Collaborate with multiple departments within the company & lead the overall transformation journey for clients • Coaching and mentoring existing and new BL resources • Manage end to end project independently

• Support end-to-end proposal/RFP/RFI response development across multiple opportunities. • Understand client requirements and help shape solution narratives, calculate effort estimates, commercials, articulate value propositions and create end-to-end proposal. • Collaborate with SMEs, sales teams, and delivery leads to gather inputs. • Draft and refine proposal content, case studies, capability summaries, and client presentations. • Develop structured solution documents, pricing support sheets, and compliance responses. • Conduct background research on clients, competitors, and market trends. • Maintain content libraries, templates, and best-practice frameworks. • Ensure high-quality, on-time proposal submissions under tight deadlines.

• co-create innovative, digital-led transformational solutions with clients across 10 industries

• Partner closely with Valuation, Assumptions, Accounting Policy, Pricing and Risk Management teams in the development of sustainable annuity projection models • Implement processes, infrastructure and controls to ensure accurate and timely delivery of annuity projection models and results • Examples of model development work include, but are not limited to: US GAAP including LDTI Life Statutory and Capital Economic Valuation and Economic Capital • Implementing, quantifying and reviewing assumption and model updates • Finance Modernization initiatives to improve processes, controls, and analytics • Ensure compliance with company model architecture standards and change management governance processes

• Making outbound calls to healthcare providers • Accepting inbound calls from healthcare providers to answer questions • Assist with registration and login, assessment completion and questions regarding scoring results

• The Site CSR is primarily responsible for making outbound calls to and accepting inbound calls from healthcare providers to answer questions about the requirement to participate, assistance with registration and login, assessment completion and questions regarding scoring results.

• Category specific knowledge and experience. • Deep understanding of procurement-to-pay cycle. • Strong analytical skills and ability to work with data in Excel using pivot tables and various other key Excel functions to analyze, organize and present data. • Ability to work with various technology platforms. • Support with Invoice Reconciliation. • Assist Sourcing Managers with category strategy development and improvement, including but not limited to overall spend data analysis and summary, project scoping discussion with the stakeholders, providing assistance with requirement gathering prior to project scoping. • Support with RFQ. • Support with sending and analyzing stakeholder surveys results for Supplier Business Reviews. • Work closely with vendors to support or resolve any inquiries.

• Own a queue of procurement requests and drive each one to completion • Submit purchasing cases, issue POs, and send to vendors with delivery confirmation • Track active orders, follow up on delays, and coordinate with logistics and warehouse teams • Maintain accurate, audit-ready task records that include clean titles, correct dollar amounts, current statuses according to SOP documentation • Communicate regularly with vendors, approvers, and internal stakeholders to keep things moving • Submit sourcing cases when new suppliers need to be onboarded or when contracts are required for purchases • Coordinate with sourcing managers to gather quotes, evaluate supplier options, and move cases through the pipeline • Track sourcing case progress and communicate status updates to requesters waiting on approvals • Draft, route, and execute contracts including professional service agreements, master service agreements, and standalone purchase agreements • Coordinate signature routing through internal approval workflows and ensure timely execution • Track contract status from initiation through full execution, following up with all parties to prevent delays • Maintain organized records of contract documentation and link to associated purchase orders • Serve as the primary point of contact for vendor coordination on active orders • Maintain consistent, professional communication with suppliers regarding PO confirmations, delivery timelines, and issue resolution • Follow up proactively when vendors are unresponsive, escalating through alternate contacts when necessary • Ensure vendors have what they need to fulfill orders (shipping instructions, tax forms, receiving details) • Review and edit Standard Operating Procedure documents to reflect current workflows and best practices • Identify gaps or inefficiencies in existing processes and propose improvements • Contribute to the development of standardized language, templates, and documentation that keep the team consistent • Participate in monthly audits and use findings to drive continuous improvement • Meet established response times for task intake, vendor communication, and stakeholder updates • Monitor personal queue to ensure no request sits unactioned beyond SLA thresholds • Prioritize urgent requests appropriately and escalate blockers before deadlines slip • Maintain accountability through accurate task updates that reflect real-time status

• Develop, maintain, and enhance Prophet Models to support valuation activities. • Interpret and validate data, assumptions, application codes, and model outputs, providing clear explanations and documentation. • Perform integration of models and developments. • Perform model testing, including reconciliation, sensitivity testing, and scenario analysis. • Assist in production runs and ensure timely and accurate delivery of actuarial results. • Support model documentation, change management, and audit or validation reviews. • Collaborate with cross-functional teams (finance, risk, IT, and business) to support business and regulatory requirements. • Contribute to continuous improvement of modelling processes and controls.