Hey, thanks for stopping by! We are looking for a persuasive, high-energy German/English-speaking Retention Specialist to join our growth-focused Save Desk team. Your mission starts when a customer is ready to walk away. You’ll step in as the final point of contact to understand their frustrations, tackle their toughest reasons for leaving, and show them exactly why staying with us is the best move for their business. This Job is Remote from Germany The Role in a Nutshell - The "Save" Expert: Take the lead on high-stakes phone, chat, and email conversations to flip cancellation requests into retention outcomes. - Value-Based Negotiation: Use sharp discovery skills to find out why they’re leaving and handle objections like a pro— strong business acumen, high-level judgment and situational awareness. - Churn Detective: Identify patterns behind customer churn and surface insights that help drive smarter retention strategies and product improvements - Complex Problem Solver: Quickly assess and resolve multi-series or nuanced scenarios, balancing efficiency with thoughtful, customer-centric decision-making. Your Toolkit - Native-level German and fluent English. - A natural across phones, chats, and emails, with the emotional intelligence to de-escalate and build trust in challenging conversations. - Strong discovery, objection-handling, and resistance-management skills. - You thrive in complex scenarios and love the challenge of a difficult "save." - Comfortable operating across product lines with foundational technical/product understanding. What Success Looks Like - Higher Retention: Tangible "save" rates across all product series. - Judgment & Independence: Solving issues at the source rather than transferring to Tech or Support. - Consistency: Confident, high-value conversations that leave at-risk customers feeling heard and helped. We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try! #LI-RA3 To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes. Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Where to from here? Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here. Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs. Who we are: Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries. Lightspeed handles your information in accordance with our Applicant Privacy Statement.

Role Description Automated Health Systems has Customer Service Representative positions available in Nashville, TN. These positions are remote. - Assisting individuals with information and support regarding unemployment benefits. - Providing accurate and consistent information. - Providing quality customer service and support. Qualifications - Minimum 2 years’ experience in a call center environment required. - Experience in health/human services and knowledge of Medicaid preferred. - Strong PC proficiency required. - High School Diploma/GED required; Associates Degree preferred in social or behavioral sciences or related field. - Bilingual skills a plus. Benefits - Health/Dental/Vision/401(k)/Paid Time Off - Employee Wellness Program - Comprehensive and ongoing training - Strong company culture with career growth opportunities Company Description AHS is an Equal Opportunity Employer. Please visit our website for more information: www.automated-health.com “The Enlightened Choice in Health Service Management”

Company: Blessinger Legal PLLC Department: Customer Experience Reports to: CSE Supervisor Compensation & Schedule - Rate: $6 – $7 per hour - Employment Type: Full-Time Position Purpose The Customer Experience Representative serves as the first point of contact for clients seeking assistance with the company’s services. This role is responsible for managing inquiries across multiple channels, maintaining accurate client records, and ensuring a high level of client satisfaction through professional and timely support. The ideal candidate will have strong customer service experience triaging calls of various types and on a complexity of issues with a respectful and sympathetic tone. They will be able to document client calls, forward them, and follow up with clients in a proactive manner.  Primary Responsibilities - Ensure a positive, professional, and efficient client service experience - Manage client inquiries via phone, email, chat, SMS, and social media - Handle inbound and outbound calls; log and classify calls (e.g., transfer, inquiry, follow-up) - Address client concerns and escalate complex issues to the appropriate department - Provide accurate information about services and general assistance - Proactively follow up with clients on ongoing cases or requests - Maintain and update client records and documentation - Identify potential service issues and initiate proactive solutions - Stay updated on company policies, procedures, and service trends - Recommend improvements based on client feedback - Perform administrative or support tasks during low call volume (e.g., contacting attorneys regarding cases) Performance Expectations - Handle multiple calls when needed (typically up to 3 simultaneously) - Maintain strong call handling efficiency (AHT awareness) Preferred Qualifications - Previous experience as a customer service representative - Fluency in English and Spanish - Familiarity with INSZoom or Docketwise

Role Description Under the supervision of the Programme Specialist of the Women, Peace, and Security in the Philippines, the consultant will undertake the review and verification of the supporting documents for FACE Form under the WPS unit under Women Peace and Humanitarian Fund (WPHF) and other projects when necessary. She/He is expected to accomplish the following specific tasks: - Consolidate verification documents submitted by WPHF partners and review completeness and accuracy of the documents. - Review and verify all related FACE financial transactions, activities, and documentation. - Identify corrective actions as needed and report any unusual activities. - Provide operation and financial management guidance to WPHF Partners in accordance with existing UN Women financial and operation rules and regulation/policies. - Provide support in the preparation of FACE forms. - Organize a filing system for FACE report and its supporting documents. - Support on project partner audit as needed. Qualifications - Excellent analytical skills. - Strong knowledge of UN Women processes and systems. - Strong networking skills. - Strong interpersonal skills, communicate effectively with staff at all levels of the organization. - Ability to work in a highly pressured environment. Requirements - Completion Timeline: - Reviewed and finalized FACE Form. - Reviewed itemized list of verification documents. - List of comments and clarifications. - Monitor compliance of partners on clarifications. - Consolidated finalized FACE Form and verification documents. - Maximum frequency of FACE Form and verification review is 27 for 9 existing WPHF partner agreements with 3 remaining quarters for FACE submission. - Initial review: 3 days, upon receipt of FACE Form and verification documents. - Finalization: 2 days, upon receipt of compliance of partners. - The service will be rendered on an “on call” basis. Benefits - Home-based position in Manila, Philippines. - Field missions may be conducted as appropriate and needed (maximum 2-3 field missions within the project duration). - Any travels will be arranged by UN Women according to its rules and regulations. Company Description UN Women, grounded in the vision of equality enshrined in the Charter of the United Nations, works for the elimination of discrimination against women and girls; the empowerment of women; and the achievement of equality between women and men as partners and beneficiaries of development, human rights, humanitarian action and peace and security. - In July 2010, the United Nations General Assembly created UN Women, the United Nations Entity for Gender Equality and the Empowerment of Women. - The creation of UN Women came about as part of the UN reform agenda, bringing together resources and mandates for greater impact. - It merges and builds on the important work of four previously distinct parts of the UN system (DAW, OSAGI, INSTRAW and UNIFEM), which focused exclusively on gender equality and women's empowerment.