• Support clients on AI Voice accurately and timely • Configure AI Voice on client’s behalf • Communicate with clients via zoom video, text, call, and/or email as needed to ensure a positive experience • Serve as Subject Matter Expert for AI Voice product • Meet all KPIs, including setup time and AI Voice accounts sent live • Maintain satisfactory standards of training and undertake such training and development as reasonably required by the company • The AI Voice Support Specialist acts as a subject matter expert, guiding clients through the AI Voice implementation process and supporting them throughout their lifecycle, including having retention conversations when needed.

Who We Are: Sendoso is where you go to build something bigger than yourself. We’re a venture-backed company with multiple revenue streams, more than 500 customers and 15,000 active users, and tens of millions of dollars of funding. Our company is on an unprecedented growth trajectory and we’re looking for people who want to do great things. Ranked #1 on software review sites like G2, Sendoso helps companies stand out by giving them meaningful, new ways to engage with their buyers and customers. Our award-winning Sending Platform connects online and offline experiences via cloud software, automation, and real-world logistics—a feat that few companies have achieved. And we believe that relationships matter, so we’re on a mission to create more human connections in a digital world. If you’re ready to seize this tremendous opportunity, take ownership, and do meaningful work that moves the needle, you’re in the right place. About Your Role: As a Customer Support Specialist, you’ll be the first point of contact for Postal customers, helping them succeed through responsive, friendly, and solution-focused support. You’ll manage live chats, email tickets, and create helpful Help Center content so customers can quickly find the answers they need. When complex issues arise, you’ll work with product, engineering, and other teams to resolve them efficiently. This role is for someone who communicates with empathy, solves problems creatively, and takes pride in making customers feel confident and supported.Shift Requirement & Customer Focus. This role requires a fixed working shift to align with our US-based customers. After an initial onboarding and training period, the required hours are 7:00 AM – 4:00 PM Pacific Standard Time (PST), Monday through Friday. Candidates must be willing and able to consistently work this schedule. Who You Are: - You live to create clarity, confidence, and great customer experiences by going deep to solve customer concerns. - You enjoy the challenge and detective work needed to get to the bottom of complex issues. - You are a lifelong student of the industry, our product, and customer experience best practices. - Having experience working in a SaaS Support environment is a must. Your Typical Day: - Respond to incoming chats from the Postal website, escalating to other teams when needed. - Manage email tickets in the support queue, ensuring accurate and timely responses. - Build and maintain Help Center articles - collaborating on new content for feature releases and keeping existing resources current. - Develop strong knowledge of Postal to identify, troubleshoot, and escalate technical issues. - Work with product, engineering, marketing, and account management teams to share insights and solve customer problems. - Identify opportunities to help customers get more value from Postal’s features and services. - Provide clear, empathetic, and actionable guidance that helps customers move forward. Experience: - 1+ years history of success interacting with customers over email, phone, and chat required. - Willingness and ability to consistently work the required shift of 7:00 AM - 4:00 PM PST to support our US customers. - An exceptional customer experience background while proving customer advocacy and empathy. - Excellent written/verbal communication and interpersonal skills. - Comfortable working in a performance-based and structured environment. - A history of meeting and exceeding KPIs and Customer Expectations. - Analytical approach to navigating, investigating, and understanding how products work. - An aptitude for learning new products, processes, and systems. - Organizational management in setting priorities, adherence to scheduled activities, and timely responses to customers. - Strong technical troubleshooting skills, perseverance, and patience. - Creative problem-solving to bring issues to resolution including discovering workarounds using any and all available resources. - Strong ability to work independently (Remotely). What We Believe: - One Team - Everyone belongs here, and whether it's your first day or you're the CEO, your voice and ideas matter to us. By embracing the "One Team* core value, we can harness the power of collaboration to drive innovation, overcome challenges, and achieve outstanding results. - Fuel Potential - Providing individuals with the necessary tools, resources, and support to enable their success and uplift their potential. We empower our team and lift them to higher levels of achievement, both personal and professional. - Real Connections - It's a cluttered, digital world out there, but our connections are real. Personal connections matter, and we want to build real connections with our peers and customers. - Unboxed Thinking - We encourage our team to think creatively and approach challenges from fresh perspectives. We believe that by encouraging and supporting diverse ideas, we can uncover innovative/groundbreaking solutions and deliver an exceptional product and experience. - Customer Centric - We understand that our success depends on our customers' success, and we are dedicated to giving every customer that wow moment at every touchpoint. At the end of the day, our customers' satisfaction and happiness are our ultimate measures of success. What You'll Love: - Comprehensive Medical Plans plans - we’ve got you covered! - Take-What-You-Need Time Off - Lifestyle Spending Account - 401K Plan - Volunteer Time Off - Birthday Time Off - Generous parental leave benefits for both birthing and non-birthing parents - Access to Employee Assistance Programs (EAPs) - 595,000 - 600,000 CZK/Annual How we work: • We are a remote first work environment. • We offer PTO, and have a genuine, supportive culture around work life balance and boundaries. • We are consistently building, refining and automating processes to aid our work; we encourage each team member to propose and adopt new technologies, frameworks, and processes that make us more effective as an organization. • We provide comprehensive benefits to reward and support our employees. Who We Are: Sendoso is the leading Sending Platform that delivers modern direct mail, personalized gifts, eGifts, and other Physical Impressions™ at scale. This makes it possible to build stronger, deeper, and more trusted relationships that move everything up and to the right! We’re a Series C company with $154M in venture capital funding with more than 800+ customers and 20,000 active users. Our award-winning Sending Platform connects online and offline experiences via cloud software, automation, and real-world logistics. Our mission is to help companies rise above the noise by eradicating spam and elevating relationships. Our goal is to enable businesses everywhere to make more human connections in a digital world. Sendoso is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By submitting your application, you agree that Sendoso may collect your personal data for recruiting, global organization planning, and related purposes.

Who We Are: Sendoso is where you go to build something bigger than yourself. We’re a venture-backed company with multiple revenue streams, more than 500 customers and 15,000 active users, and tens of millions of dollars of funding. Our company is on an unprecedented growth trajectory and we’re looking for people who want to do great things. Ranked #1 on software review sites like G2, Sendoso helps companies stand out by giving them meaningful, new ways to engage with their buyers and customers. Our award-winning Sending Platform connects online and offline experiences via cloud software, automation, and real-world logistics—a feat that few companies have achieved. And we believe that relationships matter, so we’re on a mission to create more human connections in a digital world. If you’re ready to seize this tremendous opportunity, take ownership, and do meaningful work that moves the needle, you’re in the right place. About Your Role: We are seeking a highly ambitious individual who is passionate about interacting with and servicing our customers. The Customer Support Specialist is a customer-facing role, delivering ongoing support and guidance post-sale for our US and International customers. You’ll interact through email, phone, and chat to provide an exceptional customer experience for everyone you encounter. Sendoso uses an EOR (Employer of Record) in Costa Rica. Who You Are: - You live to create clarity, confidence, and great customer experiences by going deep to solve customer concerns. - You enjoy the challenge and detective work needed to get to the bottom of complex issues. - You are a lifelong student of the industry, our product, and customer experience best practices. - Having experience working in a SaaS Support environment is a must. - Proficiency in advanced and refined oral and written English, demonstrating exceptional communication skills to effectively convey ideas, engage with stakeholders, and produce high-quality documentation Your Typical Day: - You’ll spend most of your scheduled day on the front lines working with customers over email, phone, and chat. - You’ll maintain a queue of cases that you will continue to work through customer contact up to the resolution. - Advocate for our customers to help prioritize future enhancements and trouble spots to improve the customer and internal team’s usage of our product. Experience: - 2+ years history of success interacting with customers over email, phone, and chat - An exceptional customer experience background while proving customer advocacy and empathy - Excellent written/verbal communication and interpersonal skills - Comfortable working in a performance-based and structured environment - A history of meeting and exceeding KPI’s and Customer Expectations - Analytical approach to navigating, investigating, and understanding how products work - An aptitude for learning new products, processes, and systems - Organizational management in setting priorities, adherence to scheduled activities, and timely responses to customers - Strong technical troubleshooting skills, perseverance, and patience - Creative problem solving to bring issues to resolution including discovering workarounds using any and all available resources - Ability to work independently - We are a remote first work environment. Bonus Points If... - Having experience working in a SaaS Support environment - You have worked in a fast-paced call center environment What You’ll Love: - Comprehensive Medical Plans plans - we’ve got you covered! - Take-What-You-Need Time Off - Lifestyle Spending Account - 401K Plan - Volunteer Time Off - Birthday Time Off - Generous parental leave benefits for both birthing and non-birthing parents - Access to Employee Assistance Programs (EAPs) - ₡9,062,330 colones annually Sendoso is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It With Pride. You work in partnership with customers to define and execute a winning growth strategy for both Mondelēz International and the customer especially in Away from Home (AFH) business. How you will contribute You will: - Develop and drive broad customer relationships across all levels with a key focus on building relationships at an appropriate level within the customer. - Execute the strategy for the customer - Ensure the delivery of JCBP (Joint Customer Business Plan). - Optimize the use of resources in order to obtain more profitability in the operations What you will bring A desire to drive your future and accelerate your career and the following experience and knowledge: - Customer-facing roles - Growing revenue and market share - Delivering results and problem solving - Understanding multiple customers, go-to market strategies, structure and business practices - Negotiating and influencing skills No Relocation support available Business Unit Summary Mondelēz International in Southeast Asia is in five countries serving 19 markets with more than 18 nationalities and 7,500 employees. This group is emerging as one of the fastest growing regions in Asia, the Middle East and Africa, and we are proud of consistently producing high quality products in nine manufacturing sites. We are market leaders in key snacking categories, making and selling brands like Oreo and Tiger biscuits, Kinh Do mooncakes, Jacob’s crackers, Cadbury Dairy Milk chocolate, Tang powdered beverage, Halls candy and Eden cheese. We set the benchmark in being a responsible business and contributing to the communities in which we operate. Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Job Type Regular Account Management Sales