Company: Blessinger Legal PLLC Department: Customer Experience Reports to: CSE Supervisor Compensation & Schedule - Rate: $6 – $7 per hour - Employment Type: Full-Time Position Purpose The Customer Experience Representative serves as the first point of contact for clients seeking assistance with the company’s services. This role is responsible for managing inquiries across multiple channels, maintaining accurate client records, and ensuring a high level of client satisfaction through professional and timely support. The ideal candidate will have strong customer service experience triaging calls of various types and on a complexity of issues with a respectful and sympathetic tone. They will be able to document client calls, forward them, and follow up with clients in a proactive manner.  Primary Responsibilities - Ensure a positive, professional, and efficient client service experience - Manage client inquiries via phone, email, chat, SMS, and social media - Handle inbound and outbound calls; log and classify calls (e.g., transfer, inquiry, follow-up) - Address client concerns and escalate complex issues to the appropriate department - Provide accurate information about services and general assistance - Proactively follow up with clients on ongoing cases or requests - Maintain and update client records and documentation - Identify potential service issues and initiate proactive solutions - Stay updated on company policies, procedures, and service trends - Recommend improvements based on client feedback - Perform administrative or support tasks during low call volume (e.g., contacting attorneys regarding cases) Performance Expectations - Handle multiple calls when needed (typically up to 3 simultaneously) - Maintain strong call handling efficiency (AHT awareness) Preferred Qualifications - Previous experience as a customer service representative - Fluency in English and Spanish - Familiarity with INSZoom or Docketwise

Role Description Under the supervision of the Programme Specialist of the Women, Peace, and Security in the Philippines, the consultant will undertake the review and verification of the supporting documents for FACE Form under the WPS unit under Women Peace and Humanitarian Fund (WPHF) and other projects when necessary. She/He is expected to accomplish the following specific tasks: - Consolidate verification documents submitted by WPHF partners and review completeness and accuracy of the documents. - Review and verify all related FACE financial transactions, activities, and documentation. - Identify corrective actions as needed and report any unusual activities. - Provide operation and financial management guidance to WPHF Partners in accordance with existing UN Women financial and operation rules and regulation/policies. - Provide support in the preparation of FACE forms. - Organize a filing system for FACE report and its supporting documents. - Support on project partner audit as needed. Qualifications - Excellent analytical skills. - Strong knowledge of UN Women processes and systems. - Strong networking skills. - Strong interpersonal skills, communicate effectively with staff at all levels of the organization. - Ability to work in a highly pressured environment. Requirements - Completion Timeline: - Reviewed and finalized FACE Form. - Reviewed itemized list of verification documents. - List of comments and clarifications. - Monitor compliance of partners on clarifications. - Consolidated finalized FACE Form and verification documents. - Maximum frequency of FACE Form and verification review is 27 for 9 existing WPHF partner agreements with 3 remaining quarters for FACE submission. - Initial review: 3 days, upon receipt of FACE Form and verification documents. - Finalization: 2 days, upon receipt of compliance of partners. - The service will be rendered on an “on call” basis. Benefits - Home-based position in Manila, Philippines. - Field missions may be conducted as appropriate and needed (maximum 2-3 field missions within the project duration). - Any travels will be arranged by UN Women according to its rules and regulations. Company Description UN Women, grounded in the vision of equality enshrined in the Charter of the United Nations, works for the elimination of discrimination against women and girls; the empowerment of women; and the achievement of equality between women and men as partners and beneficiaries of development, human rights, humanitarian action and peace and security. - In July 2010, the United Nations General Assembly created UN Women, the United Nations Entity for Gender Equality and the Empowerment of Women. - The creation of UN Women came about as part of the UN reform agenda, bringing together resources and mandates for greater impact. - It merges and builds on the important work of four previously distinct parts of the UN system (DAW, OSAGI, INSTRAW and UNIFEM), which focused exclusively on gender equality and women's empowerment.

• Support clients on AI Voice accurately and timely • Configure AI Voice on client’s behalf • Communicate with clients via zoom video, text, call, and/or email as needed to ensure a positive experience • Serve as Subject Matter Expert for AI Voice product • Meet all KPIs, including setup time and AI Voice accounts sent live • Maintain satisfactory standards of training and undertake such training and development as reasonably required by the company • The AI Voice Support Specialist acts as a subject matter expert, guiding clients through the AI Voice implementation process and supporting them throughout their lifecycle, including having retention conversations when needed.

Who We Are: Sendoso is where you go to build something bigger than yourself. We’re a venture-backed company with multiple revenue streams, more than 500 customers and 15,000 active users, and tens of millions of dollars of funding. Our company is on an unprecedented growth trajectory and we’re looking for people who want to do great things. Ranked #1 on software review sites like G2, Sendoso helps companies stand out by giving them meaningful, new ways to engage with their buyers and customers. Our award-winning Sending Platform connects online and offline experiences via cloud software, automation, and real-world logistics—a feat that few companies have achieved. And we believe that relationships matter, so we’re on a mission to create more human connections in a digital world. If you’re ready to seize this tremendous opportunity, take ownership, and do meaningful work that moves the needle, you’re in the right place. About Your Role: As a Customer Support Specialist, you’ll be the first point of contact for Postal customers, helping them succeed through responsive, friendly, and solution-focused support. You’ll manage live chats, email tickets, and create helpful Help Center content so customers can quickly find the answers they need. When complex issues arise, you’ll work with product, engineering, and other teams to resolve them efficiently. This role is for someone who communicates with empathy, solves problems creatively, and takes pride in making customers feel confident and supported.Shift Requirement & Customer Focus. This role requires a fixed working shift to align with our US-based customers. After an initial onboarding and training period, the required hours are 7:00 AM – 4:00 PM Pacific Standard Time (PST), Monday through Friday. Candidates must be willing and able to consistently work this schedule. Who You Are: - You live to create clarity, confidence, and great customer experiences by going deep to solve customer concerns. - You enjoy the challenge and detective work needed to get to the bottom of complex issues. - You are a lifelong student of the industry, our product, and customer experience best practices. - Having experience working in a SaaS Support environment is a must. Your Typical Day: - Respond to incoming chats from the Postal website, escalating to other teams when needed. - Manage email tickets in the support queue, ensuring accurate and timely responses. - Build and maintain Help Center articles - collaborating on new content for feature releases and keeping existing resources current. - Develop strong knowledge of Postal to identify, troubleshoot, and escalate technical issues. - Work with product, engineering, marketing, and account management teams to share insights and solve customer problems. - Identify opportunities to help customers get more value from Postal’s features and services. - Provide clear, empathetic, and actionable guidance that helps customers move forward. Experience: - 1+ years history of success interacting with customers over email, phone, and chat required. - Willingness and ability to consistently work the required shift of 7:00 AM - 4:00 PM PST to support our US customers. - An exceptional customer experience background while proving customer advocacy and empathy. - Excellent written/verbal communication and interpersonal skills. - Comfortable working in a performance-based and structured environment. - A history of meeting and exceeding KPIs and Customer Expectations. - Analytical approach to navigating, investigating, and understanding how products work. - An aptitude for learning new products, processes, and systems. - Organizational management in setting priorities, adherence to scheduled activities, and timely responses to customers. - Strong technical troubleshooting skills, perseverance, and patience. - Creative problem-solving to bring issues to resolution including discovering workarounds using any and all available resources. - Strong ability to work independently (Remotely). What We Believe: - One Team - Everyone belongs here, and whether it's your first day or you're the CEO, your voice and ideas matter to us. By embracing the "One Team* core value, we can harness the power of collaboration to drive innovation, overcome challenges, and achieve outstanding results. - Fuel Potential - Providing individuals with the necessary tools, resources, and support to enable their success and uplift their potential. We empower our team and lift them to higher levels of achievement, both personal and professional. - Real Connections - It's a cluttered, digital world out there, but our connections are real. Personal connections matter, and we want to build real connections with our peers and customers. - Unboxed Thinking - We encourage our team to think creatively and approach challenges from fresh perspectives. We believe that by encouraging and supporting diverse ideas, we can uncover innovative/groundbreaking solutions and deliver an exceptional product and experience. - Customer Centric - We understand that our success depends on our customers' success, and we are dedicated to giving every customer that wow moment at every touchpoint. At the end of the day, our customers' satisfaction and happiness are our ultimate measures of success. What You'll Love: - Comprehensive Medical Plans plans - we’ve got you covered! - Take-What-You-Need Time Off - Lifestyle Spending Account - 401K Plan - Volunteer Time Off - Birthday Time Off - Generous parental leave benefits for both birthing and non-birthing parents - Access to Employee Assistance Programs (EAPs) - 595,000 - 600,000 CZK/Annual How we work: • We are a remote first work environment. • We offer PTO, and have a genuine, supportive culture around work life balance and boundaries. • We are consistently building, refining and automating processes to aid our work; we encourage each team member to propose and adopt new technologies, frameworks, and processes that make us more effective as an organization. • We provide comprehensive benefits to reward and support our employees. Who We Are: Sendoso is the leading Sending Platform that delivers modern direct mail, personalized gifts, eGifts, and other Physical Impressions™ at scale. This makes it possible to build stronger, deeper, and more trusted relationships that move everything up and to the right! We’re a Series C company with $154M in venture capital funding with more than 800+ customers and 20,000 active users. Our award-winning Sending Platform connects online and offline experiences via cloud software, automation, and real-world logistics. Our mission is to help companies rise above the noise by eradicating spam and elevating relationships. Our goal is to enable businesses everywhere to make more human connections in a digital world. Sendoso is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By submitting your application, you agree that Sendoso may collect your personal data for recruiting, global organization planning, and related purposes.