Role Description Automated Health Systems has Customer Service Representative positions available in Nashville, TN. These positions are remote. - Assisting individuals with information and support regarding unemployment benefits. - Providing accurate and consistent information. - Providing quality customer service and support. Qualifications - Minimum 2 years’ experience in a call center environment required. - Experience in health/human services and knowledge of Medicaid preferred. - Strong PC proficiency required. - High School Diploma/GED required; Associates Degree preferred in social or behavioral sciences or related field. - Bilingual skills a plus. Benefits - Health/Dental/Vision/401(k)/Paid Time Off - Employee Wellness Program - Comprehensive and ongoing training - Strong company culture with career growth opportunities Company Description AHS is an Equal Opportunity Employer. Please visit our website for more information: www.automated-health.com “The Enlightened Choice in Health Service Management”

Company: Blessinger Legal PLLC Department: Customer Experience Reports to: CSE Supervisor Compensation & Schedule - Rate: $6 – $7 per hour - Employment Type: Full-Time Position Purpose The Customer Experience Representative serves as the first point of contact for clients seeking assistance with the company’s services. This role is responsible for managing inquiries across multiple channels, maintaining accurate client records, and ensuring a high level of client satisfaction through professional and timely support. The ideal candidate will have strong customer service experience triaging calls of various types and on a complexity of issues with a respectful and sympathetic tone. They will be able to document client calls, forward them, and follow up with clients in a proactive manner.  Primary Responsibilities - Ensure a positive, professional, and efficient client service experience - Manage client inquiries via phone, email, chat, SMS, and social media - Handle inbound and outbound calls; log and classify calls (e.g., transfer, inquiry, follow-up) - Address client concerns and escalate complex issues to the appropriate department - Provide accurate information about services and general assistance - Proactively follow up with clients on ongoing cases or requests - Maintain and update client records and documentation - Identify potential service issues and initiate proactive solutions - Stay updated on company policies, procedures, and service trends - Recommend improvements based on client feedback - Perform administrative or support tasks during low call volume (e.g., contacting attorneys regarding cases) Performance Expectations - Handle multiple calls when needed (typically up to 3 simultaneously) - Maintain strong call handling efficiency (AHT awareness) Preferred Qualifications - Previous experience as a customer service representative - Fluency in English and Spanish - Familiarity with INSZoom or Docketwise

Role Description Under the supervision of the Programme Specialist of the Women, Peace, and Security in the Philippines, the consultant will undertake the review and verification of the supporting documents for FACE Form under the WPS unit under Women Peace and Humanitarian Fund (WPHF) and other projects when necessary. She/He is expected to accomplish the following specific tasks: - Consolidate verification documents submitted by WPHF partners and review completeness and accuracy of the documents. - Review and verify all related FACE financial transactions, activities, and documentation. - Identify corrective actions as needed and report any unusual activities. - Provide operation and financial management guidance to WPHF Partners in accordance with existing UN Women financial and operation rules and regulation/policies. - Provide support in the preparation of FACE forms. - Organize a filing system for FACE report and its supporting documents. - Support on project partner audit as needed. Qualifications - Excellent analytical skills. - Strong knowledge of UN Women processes and systems. - Strong networking skills. - Strong interpersonal skills, communicate effectively with staff at all levels of the organization. - Ability to work in a highly pressured environment. Requirements - Completion Timeline: - Reviewed and finalized FACE Form. - Reviewed itemized list of verification documents. - List of comments and clarifications. - Monitor compliance of partners on clarifications. - Consolidated finalized FACE Form and verification documents. - Maximum frequency of FACE Form and verification review is 27 for 9 existing WPHF partner agreements with 3 remaining quarters for FACE submission. - Initial review: 3 days, upon receipt of FACE Form and verification documents. - Finalization: 2 days, upon receipt of compliance of partners. - The service will be rendered on an “on call” basis. Benefits - Home-based position in Manila, Philippines. - Field missions may be conducted as appropriate and needed (maximum 2-3 field missions within the project duration). - Any travels will be arranged by UN Women according to its rules and regulations. Company Description UN Women, grounded in the vision of equality enshrined in the Charter of the United Nations, works for the elimination of discrimination against women and girls; the empowerment of women; and the achievement of equality between women and men as partners and beneficiaries of development, human rights, humanitarian action and peace and security. - In July 2010, the United Nations General Assembly created UN Women, the United Nations Entity for Gender Equality and the Empowerment of Women. - The creation of UN Women came about as part of the UN reform agenda, bringing together resources and mandates for greater impact. - It merges and builds on the important work of four previously distinct parts of the UN system (DAW, OSAGI, INSTRAW and UNIFEM), which focused exclusively on gender equality and women's empowerment.

• Support clients on AI Voice accurately and timely • Configure AI Voice on client’s behalf • Communicate with clients via zoom video, text, call, and/or email as needed to ensure a positive experience • Serve as Subject Matter Expert for AI Voice product • Meet all KPIs, including setup time and AI Voice accounts sent live • Maintain satisfactory standards of training and undertake such training and development as reasonably required by the company • The AI Voice Support Specialist acts as a subject matter expert, guiding clients through the AI Voice implementation process and supporting them throughout their lifecycle, including having retention conversations when needed.