• Provide Sales Engineering support for new opportunities throughout the Sales life cycle • Provide remote technical support to our partners and customers, occasionally out of hours. This includes installation support, reactive service, and preventative service • Always ensure good customer relations, maintaining a high standard of appearance and customer focused approach to communications • Maintain an open mind to all daily challenges, exploring all options to ensure the highest possible first-time-fix rate and limiting the opportunity for repeat calls to an absolute minimum • Backup and assist the service team and other engineers to ensure most effective delivery of service provision • Follow customer procedures to ensure efficient job closure • Provide regular and professional communication with the call desk and management team • Ensure all job-related documentation and other required administration (e.g. Permits to work, timesheets, expense claims) is completed on-time, including prompt updates to the service ERP management systems • Maintain currency of knowledge with respect to relevant technology, equipment or working practices required to support the business and its customers • Travel to other sites in US. • Employ a continual improvement approach to your own working practice, always exploring opportunities for continued professional development and making suggestions to management where appropriate • Ensure that all relevant Health, Safety and Environmental procedures and practices are followed, ensuring that everyone is made aware of their responsibilities in these areas • As time permits, map our installed base in the field by conducting site walks and taking pictures to support upselling • A high degree of flexibility, the post-holder is expected to undertake any other duties for the Company within the role holder’s capacity in line with their skills and capabilities, this may include covering other regions.

• Realizar la instalación y configuración en el sitio de nuestras soluciones de software y hardware. • Diseñar alcances de proyectos y planes de instalación para nuevos despliegues. • Asesorar a los clientes sobre la arquitectura de redes de sensores y las mejores prácticas de implementación. • Tomar decisiones de forma independiente sobre enfoques de resolución de problemas e integración. • Proporcionar soporte técnico en el sitio y resolución de problemas según sea necesario. • Coordinar con equipos de producción para garantizar la entrega y configuración a tiempo de los materiales. • Coordinar y alinear el trabajo a través de múltiples sitios o regiones según sea necesario. • Capacitar a los clientes sobre el uso adecuado y el mantenimiento de los productos instalados. • Capacitar y supervisar a contratistas o técnicos junior sobre procesos de instalación. • Documentar los procesos de instalación y las interacciones con los clientes en HubSpot CRM. • Volver a visitar sitios para controles de mantenimiento de rutina y seguimientos a los clientes. • Asegurar el cumplimiento de las regulaciones de seguridad y los estándares de instalación de la empresa. • Estudiar continuamente temas relevantes y perseguir certificaciones para progresar hacia un rol de Ingeniero de Soporte Técnico o Ingeniero de Ventas.

• You’ll be based out of your residence and travel throughout the state Monday through Friday in a company-supplied van, troubleshooting, repairing and installing CNC machines at various customer locations. • Creating legendary value to our customers through service by being the world’s best and most knowledgeable service engineer in the industry with the desire to continually learn each and every day.

• Install and maintain Growth Direct systems to meet or exceed customer expectations • Perform successful installations at new and existing customer sites • Complete regularly scheduled Preventative Maintenance activities on time 100% of the time • Provide dependable and reliable service for emergency customer repairs per service levels defined by the Warranty or Service Contract 100% of the time • Complete all paperwork within departmental goals 100% of the time (Service & Expense reports, SFDC requirements) • Complete all necessary training on time to meet Quality requirements • Develop working knowledge of industry practices and company policies • Support the new instrument Sales Process by performing site inspections