Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality. Why should you join Diebold Nixdorf? Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability. –Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. ** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes** We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations

• Providing reliable and professional field service support to customers • Applying strong technical aptitude to instrumentation, calibration, and repair activities • Supporting customer operations through responsive, high-quality service execution • Adapting to varying industrial environments and customer site requirements • Daily travel to a diverse customer base across multiple industrial environments • Applying instrumentation knowledge to troubleshoot, repair, and service equipment • Successful completion and application of apprenticeship-level instrumentation training • Performing hands-on troubleshooting, calibration, and repair activities • Utilizing hand tools and electronic testing equipment to diagnose and resolve issues • Maintaining professionalism, safety compliance, and quality standards in the field

• Provide technical troubleshooting support to installers and other customers via phone or digital channels • Provide commissioning support (remote or on-site) • Actively collaborate with international and local colleagues/departments to effectively resolve customer issues • Plan and coordinate the logistics to dispatch inverters for replacement and assist in the collection of inverters • Support the qualification, onboarding and management of new service partners • Accurately document all relevant case information using CRM software•Deliver training sessions to customers or internal colleagues • Continuously identify opportunities to improve products and processes in order to improve customer satisfaction and company cost-effectiveness • Regularly collect feedback such as customer satisfaction to assist in continuous improvement of the after sales process

• Provide EV product technical support to dealer and end user service personnel • Ensure dealership management understands technician training requirements for EV product • Develop EV powertrain related technical support publications • Provide service labor time standard development support • Support EV powertrain training requests from dealers • Engage with product development on EV powertrain related projects • Perform other related job duties