• Own the client relationship post-implementation, maintaining regular executive-level engagement. • Develop and maintain strong working relationships with the operations teams. • Drive retention and renewals through proactive communication, performance tracking, and strategic account reviews. • Partner with Operations to ensure service delivery aligns with contract commitments, budget targets, and customer expectations. • Lead QBRs and service review meetings that highlight results, KPIs, continuous improvement, and value add to the partnership. • Monitor client health metrics in D365 and internal dashboards to identify risk trends and develop mitigation plans. • Collaborate with leadership on client-specific action plans and renewal strategies. • Escalate and resolve issues quickly, ensuring accountability and communication across all Pritchard teams. • Growth-focused responsibilities, include identifying cross and upsell opportunities that enhance client value and coordinate with internal partners to execute.

• Identify, evaluate, and advance sales opportunities in the North American sporting entities market - including leagues, federations, teams, college conferences and universities - progressing them through the business development cycle. • Achieve individual new business targets to contribute to overall Americas and global Integrity Services revenue goals. • Provide expert customer care and account management, building and maintaining professional relationships with a view to developing further business opportunities. • Work closely with the other Sportradar departments to align on North American opportunities and maintain strong company-wide external stakeholder relationships. • Optimize Salesforce for effective sales management, tracking leads, opportunities / pipeline, contracts, and forecasting across the Americas region. • Ensure proper invoicing, billing reconciliations, and follow-up for partners. • Prepare and submit required sales reports to Sales & Partnership leadership, covering budget / revenue analysis, sales progress, and opportunities/ pipeline. • Contribute to the development of comprehensive market analysis documents, including overviews of the Americas landscape, key trends, competitive dynamics, long-term growth areas, and short-term opportunities for all Integrity Services market segments, pillars, and products. • Maintain and develop subject matter expertise for the entire Integrity service offering and product portfolio. Be able to demonstrate this within internal or external presentations. • Drive regional profitability and efficiency through Salesforce utilization and pricing excellence.

• Managing large, complex projects from start to finish, providing subject matter expertise to clients. • Working independently to develop domain and operational solutions. • Working Seamlessly with a global team focused on client delivery and satisfaction. • Consulting with clients, Ad hoc reporting, Google Analytics, and Advanced Table Editor to address escalations. • Tracking and maintain client relationship and risk status within the system. • Serving as the subject matter expert for all client requirements, overseeing changes to ensure proper delivery. • Including requirements, lead updates for all relevant documentation, interface, and delivery channel docs. • Managing client reporting, including non-standard reporting needs. • Handling client escalations and ensure resolution for client satisfaction. • Conducting thorough investigations using various data sources and escalate to the Performance Team Leader when necessary.

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position Surgical Device Partner - Ophthalmology Location: Candidates can be based anywhere in Canada with preference for Ontario or Quebec based talent. A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche. Are you passionate about advancing eye care? The Medical Affairs team is at the forefront of transforming medical practice, driving impactful change in healthcare. Through groundbreaking and meaningful medical customer engagements, we optimally translate Roche's scientific advancements into tangible benefits for patients and the medical community. Our primary goal is to equip healthcare professionals with the knowledge and deep understanding necessary to make informed decisions alongside their patients, ensuring access to innovative solutions across the entire lifecycle of innovation. The Opportunity: The SDP has deep comprehensive expertise in our surgical ophthalmology assets and are involved in the lifecycle from clinical trials programs and throughout commercialisation. They work alongside the Canada Ophthalmology team and relevant Global teams who are accountable for strategic plans for both existing and new assets/line extensions. The SDP acts as the Port Delivery System (PDS) surgical primary point of contact for the Ophthalmology surgical community which consists of a wide range of interconnected stakeholders including (but not limited to) Vitreo-Retinal (VR) surgeons, Medical Retinal (MR) specialists, general ophthalmologists (GOs) and ORDMs (Optometrists, Medical photographers, surgical theatre support staff). Also acts as the connector of the external ecosystem with Roche’s internal capabilities. The SDP is responsible for exploring potential areas for partnership such as joint working, patient safety initiatives, education or data generation. This is a specialized, non-promotional role focused on surgical excellence, patient safety, and advancing ophthalmic care. Specifically the role involves the following: - Operating Room Support: Assist medical experts during ophthalmic procedures, provide hands-on training, and ensure safe, effective use of Roche devices. - Clinical Trials Support: Help set up trial sites, deliver training, share key data - Expert Insight & Collaboration: Build relationships with therapy experts, share best practices, and gather insights to improve patient outcomes and inform strategies. - Medical Education & Engagement: Provide clear, high-quality education on surgical products, answer questions from healthcare professionals and patient organizations, Who you are: - You possess a degree or certification in a scientific or related discipline. A postgraduate degree (PhD, PharmD, MSc, MD, MBA) is preferred. - You have 7+ years of experience within the pharmaceutical/ healthcare sector and 2+ years experience in ophthalmology AND experience in ophthalmic surgery. - You demonstrate a customer-focused mindset, initiative, and accountability and a proven track record of scientific collaboration with external experts and/or collaborative groups. - You have solid knowledge of clinical trials, regulations, and compliance standards with a comprehensive understanding of industry codes (e.g., IMC) and pertinent regulations (e.g., GCP, PV). - You demonstrate excellent communication, project management, and relationship-building skills, with the ability to work across teams. - You are willing to travel within Canada up to 60% of the time. Preferred : - In this role, you will be in contact with colleagues across Canada, therefore a proficient level of English is required and French can be required, depending on the geographic region. Relocation benefits are not available for this posting. Partenaire en dispositifs chirurgicaux - Ophtalmologie Lieu : Les candidats peuvent être basés n'importe où au Canada, avec une préférence pour les talents basés en Ontario ou au Québec. Un avenir plus sain. C'est ce qui nous pousse à innover. À faire constamment progresser la science et à veiller à ce que chacun ait accès aux soins de santé dont il a besoin aujourd'hui et pour les générations à venir. Créer un monde où nous avons tous plus de temps à passer avec les gens que nous aimons. C'est ce qui nous rend Roche. Êtes-vous passionné par l'avancement des soins oculaires ? L'équipe des affaires médicales est à l'avant-garde de la transformation des pratiques médicales, en apportant un changement significatif dans les soins de santé. Grâce à des engagements clients médicaux novateurs et significatifs, nous traduisons de manière optimale les avancées scientifiques de Roche en avantages tangibles pour les patients et la communauté médicale. Notre objectif principal est de doter les professionnels de la santé des connaissances et de la compréhension approfondie nécessaires pour prendre des décisions éclairées avec leurs patients, en assurant l'accès à des solutions innovantes tout au long du cycle de vie de l'innovation. L'opportunité Le partenaire en dispositifs chirurgicaux (Surgical Device Partner, SDP) possède une expertise approfondie de nos actifs en chirurgie ophtalmique et est impliqué dans leur cycle de vie, depuis les programmes d'essais cliniques et tout au long de la commercialisation. Il travaille aux côtés de l'équipe canadienne d'ophtalmologie et des équipes mondiales pertinentes qui sont responsables des plans stratégiques pour les actifs existants et les nouveaux actifs/extensions de gamme. Le SDP est le principal point de contact chirurgical du système d'administration de port (Port Delivery System, PDS) pour la communauté chirurgicale en ophtalmologie, qui se compose d'un large éventail de parties prenantes interconnectées, y compris (mais sans s'y limiter) les chirurgiens vitréo-rétiniens (VR), les spécialistes de la rétine médicale (MR), les ophtalmologistes généraux (OG) et les ORDMs (optométristes, photographes médicaux, personnel de soutien des salles d'opération). Il agit également comme un connecteur de l'écosystème externe avec les capacités internes de Roche. Le SDP est responsable de l'exploration de domaines potentiels de partenariat, tels que le travail conjoint, les initiatives de sécurité des patients, l'éducation ou la génération de données. Il s'agit d'un rôle spécialisé et non promotionnel axé sur l'excellence chirurgicale, la sécurité des patients et l'avancement des soins ophtalmiques. Plus précisément, le rôle comprend les éléments suivants : - Soutien en salle d'opération : Assister les experts médicaux pendant les procédures ophtalmiques, offrir une formation pratique et assurer une utilisation sûre et efficace des appareils de Roche. - Soutien aux essais cliniques : Aider à l'installation des sites d'essais, dispenser une formation et partager des données clés. - Expertise et collaboration : Établir des relations avec les experts en thérapie, partager les meilleures pratiques et recueillir des informations pour améliorer les résultats pour les patients et éclairer les stratégies. - Éducation et engagement médical : Fournir une éducation claire et de haute qualité sur les produits chirurgicaux, répondre aux questions des professionnels de la santé et des organisations de patients. Qui vous êtes : - Vous possédez un diplôme ou une certification dans une discipline scientifique ou connexe. Un diplôme de troisième cycle (PhD, PharmD, MSc, MD, MBA) est préféré. - Vous avez plus de 7 ans d'expérience dans le secteur pharmaceutique/des soins de santé et plus de 2 ans d'expérience en ophtalmologie ET en chirurgie ophtalmique. - Vous faites preuve d'un esprit axé sur le client, d'initiative et de responsabilité, et vous avez fait vos preuves en matière de collaboration scientifique avec des experts externes et/ou des groupes de collaboration. - Vous avez une solide connaissance des essais cliniques, des réglementations et des normes de conformité, avec une compréhension approfondie des codes de l'industrie (par exemple, l'IMC) et des réglementations pertinentes (par exemple, les BPC, la PV). - Vous faites preuve d'excellentes compétences en communication, en gestion de projet et en établissement de relations, avec la capacité de travailler en équipe. - Vous êtes disposé à voyager au Canada jusqu'à 60 % du temps. Atouts : - Dans ce rôle, vous serez en contact avec des collègues partout au Canada; par conséquent, une bonne maîtrise de l'anglais est requise et la connaissance du français peut être exigée, selon la région géographique. Les avantages de la réinstallation ne sont pas disponibles pour cette offre. The expected salary range for this position based on the primary location of Mississauga is 136,936.00 and 179,728.50 of hiring range. Actual pay will be determined based on experience, qualifications, and other job-related factors as determined by the company. We use artificial intelligence to screen, assess or select applicants for this role. This posting is for an existing vacancy at Hoffmann-La Roche Ltd. Who we are A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together. Roche is an Equal Opportunity Employer.